PTC eSupport Help Discussions

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Our team has put together a new tool in our eSupport Portal that recommends knowedge articles that that you (and only you) need without having to delve and forage for it. The tool uses cognitive technology to select and propose relevant articles, based on your recent consumption history:     You can be among the first to use, and provide feedback for improvement, by accessing the tool here.   After viewing any article, a widget will appear for you to indicate if the recommendation was relevant or not, and there’s a field for you to share your assessment to help us fine tune the recommendations we serve to users:                      Please note: the tool is just a prototype for now, so usual constraints apply: we can't guarantee availability or performance, it is available in English only and the design is purposefully simple. If you have other questions, thoughts or suggestions about the tool which you'd like to d

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I thought I would log an issue I'm having with the eSupport portal during case creation.  eSupport is listed in the list of products so I assumed it would be straightforward to create a case for troubleshooting.  Nope.  It works fine to select eSupport as the product on the first screen but on the next screen where the case is actually created it's no longer a valid selection.1st Page:2nd Page:It's too bad the 1st page doesn't limit the products displayed to the ones you're actually allowed to create cases for.  It's also disappointing that a case can't be created to improve the behavior of the case logger itself.  (ANY SCN should work to create eSupport Portal cases.) 

I can't see any articles on PTC's site and we are in the middle of migrating to the cloud and having a problem.  And the site gives the link here to Provide feedback on your eSupport experience.

When creating a new case, the first page allows a connected system to be selected.  After moving past the recommendations to the full blown case logger, the selected connected system is lost and must be reselected a second time.  Is this a bug or by design?  It seems like if it was selected on the first page that the selection should be retained on the second.

The eSupport Community link from the support portal does not lead to the eSupport area of the community.  Instead it just leads to the main community (front) page. Either the link on the eSupport portal needs to change or a redirect needs to be added on the community side. https://community.ptc.com/t5/PTC-eSupport-Help/gp-p/2127 should probably resolve to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions.  There is no "eSupport" top level category anymore.

The new eSupport Portal design seems to be missing the 'Pending Activity' section.  I didn't even know there were things waiting for me until I happened to revert back to the old design.  Somehow these need to remain visible in the new layout.

Anyone else having problems logging into your PTC web accounts? Nothing but silence from the webmaster that I reported this to over a week ago. This affects not only the community, but I also cannot get into the eSupport portal. This is affecting my ability to participate since I get this error nearly every time I attempt to reply.    

Still struggling with help pages not loading.  The bar goes most of the way across and then just hangs. Forever.     One workaround is to use https instead of http, but most of the links in the knowledge base use http.   http://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/whats_new_pma/mbd-modificationcontrol.html?&art_lang=en&posno=1&q=modify_driving_dim_by_precision&source=search   Edit:  I think maybe there is some type of cross-domain blocking going on because the URL above loads instantly coming from community.ptc.com but hangs forever coming from the KB search results at support.ptc.com.   Scratch that.  Now it's not loading from either place.  Maybe this has more to do with the Akamai filtering PTC has in place...

Does anyone know what this rectangle with a gear inside is supposed to do? It changes from red to green when I hover over it, but clicking on it doesn't seem to actually do anything. Just curious.  Thanks.

Several people at my company and I have had a LOT of trouble getting the help web page to load for Creo 4.0. I have tried it on Chrome, IE 11, Firefox 57, on my company network and at home.  Sometimes it loads quickly, but often it fails to load at all, other times it takes 90 seconds or so. PTC says I am the only one that has this issue. Please try it on multiple browsers on various networks and post your results.  http://support.ptc.com/help/creo/creo_pma/usascii/index.html   Thanks Chris

When I try to update my profile on www.ptc.com support page it keeps complaining about matching Question and Answer.But the Question and Answer cannot be found anywhere on this page: