PTC eSupport Help Discussions

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I've been trying to add a Customer Number to an account however every time I put it in and click "Update" nothing happens. I am at a total loss and unable to manage my licenses!

Hello I need to be contacted as soon as possible from PTC expert because i need to renew the licences. Today your support telephone is closed. Let me know how i can procede. Ivan

On the license management page using my host id I can not deinstall a license. The host id shows the license is installed but there is no check box and the only button available is the rev up button which does nothing.

Did we loose all subscriptions in the migration? I have not received any emails since early Wednesday morning.

Hi, in the old eSupport Portal I frequently used the "My Recently Viewed Documents" portlet and found this quite practical, because in everyday life you normally return to an article several times before an issue is solved.   In the new eSupport portal I cannont find this any more. Do I miss something, or has this been removed for good? I miss this a lot.   Best regards Johannes Schramm

It looks like PTC's site is down.  Can anyone get to it?

The links in the articles recommended by the case logger are dead text.  None of them work.

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Our team has put together a new tool in our eSupport Portal that recommends knowedge articles that that you (and only you) need without having to delve and forage for it. The tool uses cognitive technology to select and propose relevant articles, based on your recent consumption history:     You can be among the first to use, and provide feedback for improvement, by accessing the tool here.   After viewing any article, a widget will appear for you to indicate if the recommendation was relevant or not, and there’s a field for you to share your assessment to help us fine tune the recommendations we serve to users:                      Please note: the tool is just a prototype for now, so usual constraints apply: we can't guarantee availability or performance, it is available in English only and the design is purposefully simple. If you have other questions, thoughts or suggestions about the tool which you'd like to d

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I thought I would log an issue I'm having with the eSupport portal during case creation.  eSupport is listed in the list of products so I assumed it would be straightforward to create a case for troubleshooting.  Nope.  It works fine to select eSupport as the product on the first screen but on the next screen where the case is actually created it's no longer a valid selection.1st Page:2nd Page:It's too bad the 1st page doesn't limit the products displayed to the ones you're actually allowed to create cases for.  It's also disappointing that a case can't be created to improve the behavior of the case logger itself.  (ANY SCN should work to create eSupport Portal cases.)