PTC/USER

Every day you’re reminded to improve service in order to drive more revenue and to exceed customers’ increasing expectations. You are lead to believe smart connected services has real potential to do this. However, with so many service use cases, new business models, and smart connected innovations, it can be overwhelming and challenging to pick your path. How do you focus and provide your team a direction in order to realize your vision?   In this interactive, 90-minute executive session, the presenter leveraged several resources within the room to define how to realize your vision by using guided tools by listening and sharing with peers, and experiencing smart connected services through a hands-on example.  At the end of 90 minutes attendees had:  - Compared their vision to the industry's: Understood how current and desired state compares with the larger smart connected services view - Designed a view of a smart connected services journey to share with employees- Prio

This session included a PTC Remote Service demo and a discussion on the future roadmap for this solution.

During this session Ian Boulton, Senior. Director Product Management for PTC lead a discussion on PTC’s vision and roadmap for S&PI for A&D including: InService A&D 5.x & 6.x, ATA solution on service information manager and lead a strategic discussion with current clients.

This interactive session discussed best practices, industry trends and engage with thought leaders in Service Parts Management and Service Parts Pricing. The session featured PTC solution leadership and best practice advisors Barkawi.

With dozens of authors contributing content for more than 22,000 parts and products in one publication, it’s easy to see why Schneider Electric’s Digest is a one of their most complex product catalog publications. The challenges of creating and maintaining a publication that contains over a thousand of pages of tables, detailed illustrations, simple descriptions and rich technical content is a daunting task. Adding the latest requirement to make that same print and PDF information available in adaptive design/HTML5 felt impossible. Fortunately for Schneider Electric’s documentation team, Kevin Habel had already developed a solution that was perfectly equipped to handle the complexities of the Digest and enable it to feed all delivery formats from a single source. The MOTIF solution focuses on the DITA standard for content structure, uses a collaborative and DITA-aware authoring environment in Arbortext Editor, integrates illustrations from IsoDraw and Creo Illustrate, and manages all t

Attendees learned how The Toro Company uses Creo Illustrate in its Creo models to quickly create high-quality, small-sized line-art illustrations and storyboards using the animation and export features of Creo Illustrate. This presentation included a demonstration.

IoT is revolutionizing service and ushering in a new era of possibilities. How do you get started?  Where do you prioritize? What is your first step in the journey to realizing value? During this session attendees heard exciting, real world examples from iQor and Elekta sharing their strategic approach to capitalize on the IoT opportunities in their respective industries.

Attendees learned how to incorporate the Digital Twin into their service information program to improve their top and bottom lines.

Your service parts management strategy can help you deliver greater customer value and satisfaction. It can also help you differentiate from your competition by enabling improvements in parts availability, fill rate and more. Over time as business environments evolve it can become a strategic differentiator how well you evolve your service parts management strategy.   During this session attendees heard from Embraer and Pratt & Whitney about how they are evolving their strategies to include expanding software deployments, refining the goals and objectives of their programs and adapting to complex and rapidly changing business landscapes.

This session discussed major trends that drive the development of advanced services.   Some examples of those trends were: (1) Manufacturing companies shifting value proposition from product related services to customer business related services (2) Everything as a service: Customers want to consume technology, instead of owning it (3) The increasing importance of brands (4) Customer experience design in B2B (5) Globalization (6) The Internet of Things (IoT) (7) Industry 4.0 and (8) Big data Analytics.   Looking at the industry trends, it appears that IoT, Industry 4.0 and product digitalization will substantially affect competition, profitability, and the structure in many industries, as did the previous wave of internet-enabled IT. To be prepared and to define their strategy, companies must understand how smart, connected products impact industry and their service organizations, in terms of competition, profitability, and the way companies do business. Service business is a

PTC and partner ServiceMax presented a session on Connected Field Service. PTC and ServiceMax shared their vision for IoT and Connected Service. The session also featured McKinley Elevator’s innovative real world application of Connected Field Service. At the end of the session, PTC and ServiceMax did a demo of the Connected Field Service solution highlighting the benefits and strategic application to a variety of industries.

Companies have long struggled to strike a balance between carrying minimal inventory of service parts and meeting service level objectives. With the rise of smart, connected products and the Internet of Things, companies can now better predict the failure of critical components, and reduce machine downtime. Further up the service supply chain, OEMs can take advantage of Predictive Analytics and reduce their inventories while improving service levels. This session reviewed Philips journey from the initial implementation of Service Parts Planning solution towards the future vision of integrating Predictive Analytics into the planning process.

This session discuss the technology infrastructure behind IoT and outlines the steps an organization needs to have in place to take full advanatge of the opportunities.

In the manufacturing environment, Product Development Lifecycle creates a lot of data that can be leveraged optimally by building analytics to gain key competitive advantage. Compared to the use of analytics to drive overall operational efficiencies, only a small percentage of engineering industry today have started unleashing the value of analytics in PLM, specifically in the product design and development efforts. Access to Analytics on PLM Data allows businesses to visualize patterns and take timely corrective actions. Predictive Analytics can help reduce failure of parts or components, alert manufacturers to the presence of any potentially hazardous materials, restricted substances, or conflict minerals across the supply chain to enable safer alternatives to be selected early in the design phase. Using Analytics for PLM data in conjunction with other data sources like ERP, Product compliance and SCM, industries can monitor KPIs like efficiency or productivity of a business processe

The factory environment is filled with disparate equipment and systems that make it very challenging to respond in real time to disruptions or even prevent issues from arising.  Until now, visibility has mainly come from the rearview mirror with reports telling you what went wrong yesterday. This approach leads to maintenance issues, unplanned downtime, lower return on assets, and exposure to higher operational risk. In this session, Aron Semle of PTC described the business opportunity derived from unlocking machine data to provide manufacturing teams with real-time visibility across their various assets, systems, and people.  Justin Hester of Hirotec America, a leading global Tier 1 auto supplier with factories worldwide, then presented the phased strategy for operational excellence that his company is rolling out. Today, Hirotec is working to harness the data from the equipment on the shop floor to enable real-time visibility. Tomorrow, analytics will be applied to the aggr

Connecting to “things” in an industrial environment can be difficult. Yet connection is critical to Operations and the ability to make smarter business decisions. In this session, attendees learned about the complexities of the Manufacturing plant floor, including devices, networks, data, and applications. The presentation explored the connectivity challenges resulting from this complex environment. Specifically, the session reviewed the challenges that disparate devices, legacy equipment, high speeds of communication, and large data volumes present. Finally, the introduced Kepware’s KEPServerEX connectivity platform as a solution to these industrial connectivity challenges. Showcasing customer case studies from Faurecia and Maclean Fogg, the session offered real-world problems and solutions. This session was ideal for attendees with a limited understanding of Industrial Control Systems who are seeking more information about Manufacturing Operations.

Today, manufacturers suffer from delays in introducing new products, and have difficulty making product and process changes after production starts.  This is especially the case for manufacturers of complex products that include many customer specific options, such as CNB/Groupe Beneteau, builder of luxury yachts.  In this session, Jean-Claude Niyonkuru of PTC outlined utline how digitally defining and simulating manufacturing processes, leveraging engineering model-based data, enables faster ramp-up of new products.  Wilfried Cadiou of CNB described how his organization has tightly integrated their manufacturing and global R&D processes with PTC Manufacturing Process Management Solution. By unifying the major elements of design, manufacturing planning, and resources within a common system, CNB is positioned to ramp up production more quickly while ensuring high product quality.

Connecting to “things” in an industrial environment can be difficult. Yet connection is critical to operations and the ability to make smarter business decisions—if you can’t measure it, you can’t manage it. In this session, attendees learned about the complexities of communications in the Oil & Gas industry, including devices, networks, data, and the various applications that need field data to realize the power of the Industrial Internet of Things. The presentation explored the connectivity challenges resulting from this complex environment. Specifically, the session reviewed the challenges that disparate devices, legacy equipment, limited bandwidth networks, and large data volumes present. Finally, the session introduced Kepware’s KEPServerEX connectivity platform as a solution to these industrial connectivity challenges. Showcasing customer case studies the session offered real-world problems and solutions. This session was ideal for attendees with a limited understanding of In

Product design and assembly are complex and continuously changing, making it difficult to design manufacturing processes, train operators and ensure peak productivity. Factories are also filled with disparate machines and systems that do not make production data readily accessible to decision makers. In this session, Jean-Philippe Provencher of PTC outlined a vision for connecting all systems and assets on the factory floor, and deploying role-based applications for workers throughout the factory. Eric C. Horn, PLM Solution Architect at Solar Turbines, outlined how this leading manufacturer of gas turbine engines is using advanced methods to bring work instructions to the shop floor, and exploring new technologies to enhance production execution.

In this session, manufacturing system integrators discussed use cases for the Industrial Internet of Things (IIoT) in the factory, and share their experiences, best practices, and what they hear from customers worldwide. The panel of experts presented their perspectives and support a group conversation around key topics, such as standardization trends with groups like MESA and the IIC, and where an IoT solution can add modern technologies (analytics, augmented reality, cloud, mobile) and flexibility to the manufacturing landscape, overcoming the limitations of traditional systems like MES/MOM, and ERP.

Connecting to “things” in building automation systems and within data centers can be difficult. Yet connection is critical to operations and the ability to make smarter business decisions and often to meet federal regulations.   In this session, attendees heard about the complexities of building automation and data center networks, including devices, networks, data, and applications.   The presentation explored the connectivity challenges resulting from this complex environment. Specifically, the session reviewed the challenges created by disparate devices, legacy equipment, secure networks, and high volumes of data. Finally, the session introduced Kepware’s KEPServerEX connectivity platform as a solution to these industrial connectivity challenges. Showcasing a variety of customer case studies and offered real-world problems and solutions.

In this session, PTC customers described the steps they are undertaking to enhance their manufacturing systems today, before outlining their longer term strategies for operational excellence.  Anders T. Laursen, Senior Specialist and Manager of Configuration Management at Vestas Wind Systems AS talked about his company’s strategy for industrialization, and the role that manufacturing process planning data will play at other stages of the product lifecycle, such as the onsite construction and service of their wind turbines. Bob Ibe, Global IT Engineering Leader for GE Industrial Solutions discussed his company’s vision for establishing the Digital Thread, developing bi-directional supply chain portal, and deploying GE’s Brilliant Factory model to optimize production for its Industrial business.

The emergence of IoT has brought a dramatic increase in productivity and new business opportunities. However, an IoT approach that lacks an end-to-end to security approach that includes elements such as strong device authentication, encryption and data signing, could lead to leaked data and result in business-disrupting or life-threatening outcomes.   In this session, attendees heard about real world case studies from industries such as home automation, healthcare and industrial IoT on how these industries are strengthening their security efforts to safeguard connected devices. These case studies provided an understanding on the next-generation of IoT security practices that could address vulnerabilities in your connected devices.

Modeled after the success of Creo's Performance Advisor, this new support technology in Windchill 11 makes Windchill itself a smart, connected product. When users opt-in, they automatically begin sharing the health of their Windchill system with PTC's experienced technical support personnel, who compare data - completely anonymously - across various systems to pinpoint common problems, determine root causes, and offer solutions. This session showcased how this technology delivers a more proactive support experience to our customers, improving customer  experience and lowering the cost of ownership.

In the design and development of safe, effective medical devices, the FDA’s “case for quality” calls for manufacturers to ensure the highest levels of device quality and safety throughout product design, manufacture and service.  It is no longer adequate to rely on inspections and citations alone.  Device manufactures are now encouraged to take an independent, predictive, and proactive approach to ensure that products are manufactured to quality and safety standards for patients.  In order to switch from a reactive to proactive mindset, manufacturers must be willing to invest in new technology to reduce the overall cost of poor quality. This session described PTC’s Medical Device Industry Value-Ready Deployment™ (VRD) offering and highlight Stryker’s case for quality and business case, which showcases Partners Kalypso and USDM Life Sciences, and industry leading best practices to deploy an out-of-the-box approach.  Attendees to this session learned how PTC and Partn