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Mayur_B10-Marble
10-Marble
October 27, 2025
Solved

Thingworx 10 foundation installation failed !

  • October 27, 2025
  • 2 replies
  • 916 views

I am trying to install Thingworx 10 using foundation installer for postgresql.

I have met all the prerequisite to install thingworx and also checked all the required configuration for postgresql required for thingworx. while installing thingworx using installer its failing in the end saying installation failed exiting now. There is not additional message provided so its kind of unknown to me why it is failing.

Key points: - 

  • I am not using any ssl while going through setup process. 
  • created required db and all the configuration is done for connection.
  • all the paths are inplace
  • phb_conf file is updated as per requirement.
  • after exit from installation there are no residue of process so can't track the root cause.

Need help on this issue unable to install thingworx 10.

 

Best answer by Mayur_B

Thanks @slangley  for you response.

residue of previous installation gets wiped out automatically whenever installation gets failed due to unknown error and also i have set required env. variables too. but it was still happening but later even before you posted this response i was trying out different things with it and I'm thinking one of the things which worked for my installation got successful its passing the full path of variable in path instead using variables (it should work with variables too but that is what i tried) along with adding postgres path with and without bin earlier it was without bin along with some other minor things i tried which help me complete the installation successful.

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 27, 2025

Same issue:

    R
    remy21-Topaz I
    21-Topaz I
    October 27, 2025

    By chance was this article of any help : https://www.ptc.com/en/support/article/CS329897?source=search 

      M
      Mayur_B10-MarbleAuthor
      10-Marble
      October 27, 2025

      Thanks @remy  for the article as per article i have those things in place already but still issue is there.

      M
      Mayur_B10-MarbleAuthor
      10-Marble
      October 27, 2025

      These are the saved logs before installation got failed. 

      Wanted to also highlight I'm not continuing with ssl fields so i uncheck the box and also jdk21 path have been given till bin in the system variable instead of %Java_Home%. im also having JavaHome system variable.

       

       

       

       

      S
      slangleyCommunity Manager
      Community Manager
      November 7, 2025

      Hi @Mayur_B 

       

      We would need to take a look at the installation logs.  Refer to section H on this page for log locations.

       

       If you're installing on Windows, be sure to run the installer as Administrator.  Since you're having issues, it's best to open a command prompt Window (as Administrator) and run the executable with the --debuglevel 4 switch.  For example:

       

       

      Some things to check:

       

      • The database and database user have to be created before running the installer.  While the installer is running, validate that tables are getting created.  If not, the issue may be in the PostgreSQL config.
      • Is the Tomcat service getting created?  In some environments, restrictions can prevent service creation.

       

      Just as a sanity check, what versions are you running of the following:

       

      • Operating system
      • Java JDK
      • PostgreSQL

       

      Regards.

       

      --Sharon

        S
        slangleyCommunity Manager
        Community Manager
        November 7, 2025

        Hi @Mayur_B 

         

        Apologies that I failed to see that you had provided logs in your last post.  It would still be best to run the installer again with the --debuglevel 4 option as it will capture more logging that will aid in our investigation.

         

        Also, if you are installing on a system that previously had a ThingWorx install, you may need to clean up old artifacts, such as the THINGWORX_PLATFORM_SETTINGS in the system environment variable, and any old folders.  Make sure Java home is set correctly.  I wasn't clear on what you were saying in this regard in your last post. If you provide a screenshot, we can validate.  You also need to add the <jdk_home>/bin directory to the path. 

         

        Regards.

         

        --Sharon

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