Augmented Reality

As of Vuforia Studio 9.0.2, the 3D Panel widget is available for use.   In an effort to improve the 3D Eyewear authoring experience, we are developing a 3D Panel container widget. However, it was mistakenly included with the 9.0.0 release, and should not be used, as it is not functional. We are actively working on and verifying a fix for this issue and will update this post when it is available.

Good day Community,  I am wondering if you know something about the condition based procedure flow  for the VEC. Is something like this on the roadmap? ​ For example:  if the step instruction  said “step 10: If any of the 3 sensors is dirty, go to step 15” Step 11: Move to next check location .. .. Step 14 : do A and B and  C and hen skip to step 16 Step 15:  follow these cleaning steps … first XXXXX, then YYYY etc .. finally ” Step 16 : proceed normally ​ So that after step 10 we are going directly to step 15   A lot of customers asking about this capability?  What is your ideas regarding it?   Best Regards Olena

Dear Community, I tried to set up a test call with a potential customer with vuforia chalk, and the chalk app kept crashing on his samsung galaxy note 20.Also I've noticed that the live annotations where deactivated as default in the app. If this is the default, then you have to explain to every new user, how to turn it on before even starting the call. Best wishes, Alex

Hello,I would like to optimize the size of a pvz retrieved from windchill (before uploading it to a repository) during a thingworx flow workflow.I read about the optimization of pvz files via the dedicated executable https://community.ptc.com/t5/Vuforia-Studio/Optimize-PVZ-before/m-p/649771My question is if there is some possibility to convert it into a thingworx (javascript?) service callable from flow.Is there the possibility of running an equivalent service for the pvsoptimize.exe Windows executable? Any ideas on how to implement it?

What's the difference on Vuforia studio Starter, Premium, Professional and Enterprise editions?

What's the function difference on Vuforia Engine Basic, ISV and Premium versions?

Hello, I'm using thingworx flow to get some pvz files from windchill ad upload them into vuforia experience service repository. The process works, but using these pvz into vuforia studio seems to not load the metadata automatically (as instead using thingworx repository does). How to solve this issue?Can I extract the metadata of the gathered pvz and upload it as a separate file? How to do this into thingworx flow?Many thanks

Hi, I'm trying to install Vuforia view on PC using both installer as below:but unable to install: Referring here, I need to enable the sideload option but that option is not visible in my PC. Is there other ways to install? Is windows version compatibility could be the issue? http://support.ptc.com/help/vuforia/studio/en/index.html#page/Studio_Help_Center%2Fcommon%2FTWX_View_Install_PTCDownloads.html%23  Thanks.

Hi everyone, I appreciate the tutorial on How to incorporate metadata inside of Vuforia.  Now, I want to extract the metadata BEFORE loading the pvz into Studio. How can I extract the file model.metadata.json outside of Vuforia?    I want to create a procedure that could access to a series of pvz file into a folder of my desktop and copy/paste the metadata into the "/.../Resources/Uploaded" folder.    Anyone has some help?

Hi all,   I have couple of question's about executing Thingworx Service in Vuforia Studio How to execute service based on data change / change in current selected item. How to execute service when view changes from one view to another And to execute service when popup widget opened/showed Could any one help me with this.   Thanks in advance. /VR

Hi, I have been reading some of the other posts and noticed here that the accepted solution mentions "techniques to get the bounding boxes of 3D parts", so I was hoping to learn how to do this. I am currently working on some projects in which this capability would be very useful. Thank you in advance for your help. Regards,JT

I want to make an interactive repair tutorial using Vuforia. In order to play the different video sequences created in Illustrate one after the other, I need to add selection buttons to play the corresponding video. I would like to know how to link the videos one by one. Is there a code for this?   Ich möchte eine interaktive Reparatur Anleitung mittels Vuforia machen. Um die verschiedenen Videosequenzen, die in Illustrate erstellt wurden, der Reihe nach abspielen zu können, müssen Auswahlbuttons eingefügt werden die das dementsprechende Video abspielen lassen. Ich würde gerne wissen wie ich die Videos einzeln aneinander verknüpfen kann. Gibt es dafür einen Code? Translated with DeepL Translate.com Translated by Corina Ionescu, Feb 18th, 2022

Hello, I'm getting the pvz file for my AR experience from an HTTPS repository (experience service).I want to execute the rest of the javascript functions I wrote into vuforia studio source code (e.g. metadata load, button customization through metadata ecc.) only AFTER the model load is complete.How to perform this task? Any advice? many thanks

I'm unable to access/find/input my ES URL. I've enter my username/password in the ‘Configure Vuforia Studio’ window and and clicked on 'Configure'. Vuforia returns the following message "Auto configure failed. Check log for errors."This is the log: [0mGET /api/version/check [36m304[0m 500.735 ms - -[0m[2022-01-20T22:05:12.279Z] debug: [twx-studio:auto_configure] dev_portal_url https://trial.studio.vuforia.com/api/v1[2022-01-20T22:05:12.468Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. Error: self signed certificate in certificate chainat TLSSocket.onConnectSecure (_tls_wrap.js:1514:34)at TLSSocket.emit (events.js:400:28)at TLSSocket.emit (domain.js:470:12)at TLSSocket._finishInit (_tls_wrap.js:936:8)at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:708:12)at TLSWrap.callbackTrampoline (internal/async_hooks.js:131:17) {code: 'SELF_SIGNED_CER

Hello,   I'm currently trying to move a model in my scene by holding it (hold event) and dragging it with my hand. Since there are events like swipeUp and SwipeLeft etc. and my finger is causing a shadow on a 3D-Button, I assume that Vuforia is somehow tracking the position of the hand or a finger.   Is there a way of reading these values?   Thanks in advance!  

Hi,After the sequence is played in Vuforia Studio I want to change the orientation of the model in the middle of step 2 of the sequence so that the dismantling of a particular part is seen & again I want to change the orientation in the middle of step 3 of the sequence. How do I go about this in Vuforia Studio?

Vuforia Studio New 3D Document widget for 3D Eyewear projects which provides users access to PDF documents within the contest of an experience Bug fixes and minor improvements Vuforia View Ability to access PDF documents within the context of an experience on a HoloLens device Vuforia View is no longer supported on Vuzix M300 devices Vuforia View will no longer support iOS 13 as of March 2022 Bug fixes and minor improvements Experience Service Ability to configure system users' acess using application keys rather than IdP users (SSO) Bug fixes and minor improvements  

Hi all,   I am currently developing a step-by-step instruction for HoloLens 2 that should play a video when the next step is triggered. For this, I have written some JS code that switches the step (containing animations and switch in the step description). The issue that is comming up when I run the code below is that the status of the video is constantly switching from play to pause and backwards.   A minimal snippet of the code I use:        getCurrentTitleLookUp = function (stepNumber) { //initialize variables switch (stepNumber) { case 1: //Changing labels and instructions //Setting the video source $scope.setWidgetProp("3DVideo-1", "src", "app/resources/Uploaded/Videos/Step-1.mp4"); //Play the video twx.app.fn.triggerWidgetService("3DVideo-1", "play"); //play animations break; //goes on for all steps. } //That method is called on a button-click. $scope.app.nextStep = function () { stepNumber = stepNumber + 1; getCurrentTitleLookUp

Hello, My problem is that I have a difference between Preview Mode (where everything is working) and Thingworx View (where something is wrong). Also, my experience is in "Requires Authentification" access mode, so I don't think this is an accessibility issue. The difference is on 3D Labels' classes. I display data in 3D Labels around a 3D Model and during the Model Loaded event I call 2 functions that change the 3D Labels' classes according to their value (to change their colour). On the Preview Mode this is working well, the 3D Labels' colour matches with their value as expected. But on Vuforia View the classes doesn't match their value, as if the functions that change the 3D Labels' classes weren't called, even if the 3D Model is loaded and the 3D Labels too (but with the wrong colour). I also tried to call these functions with a button instead of the Model Loaded event, once again it worked with the Preview Mode, but not on Vuforia View. If what I have done is wo

Hello, I'm having some troubles opening Vuforia studio. Chrome shows ERR_SSL_PROTOCOL_ERROR trying to open https://localhost:3000/ url of vuforia studio.In MS Edge i tryed to open it in http and not https and works.Any advice?  Many thanks

General New network diagnostics page to verify your network is ready to use Chalk   Chalk for Mobile Improved guidance for (AR) map initialization See Help Chalk Learn Your Environment for more information Bug fixes and minor improvements Chalk for Desktop Company Directory now accessible to find and contact other people in your company New on-boarding guide for first time users Ability to download the Chalk for RealWear APK from the new App Downloads tab Bug fixes and minor improvements Chalk Admin Center Bug fixes and minor improvements

I've enter my username/password in the ‘Configure Vuforia Studio’ window and and clicked on 'Configure'. Vuforia returns the following message "Auto configure failed. Check log for errors."

Hi, I set up a workflow to gather some data from Windchill PLM. Among these data, it will be the model pvz source for Vuforia Studio experience.So, I want to trigger a thingworx flow that could update some source data (including the pvz file in the repository connected to the experience) before the model loading. In this way, the shown model can be the last possible version available on the thingworx repository, and consequently on windchill.Is this possible? How to? many thanks. 

Dear All   Scanning a QR-Code with Vuforia View on the HoloLens 2 is working only once in a while. If you start Vuforia View on the HoloLens 2 and immediately look at the QR-Code even before Vuforia View is fully started up it works. But if you wait until Vuforia View is started up and then look at the QR-Code it works mostly never or very rarely.   For me it's not that bad but if I give the HoloLens to someone from the field service to do an AR-Experience and he's not able to start it easily it's impractical.   Is this a known issue?    Best regards David

Hello, I am a beginner to Vuforia and JS programming, so I believe I have a rather straightforward and maybe even an easy question to answer. I am looking to program a button that will toggle visibility of a model part between 3 "modes".  It will start being fully visible.  One click will make the part 50% transparent.  A second click will make the part invisible.  And a third click will bring it back to its original, opaque representation. I believe this can be achieved with a simple function to increment a variable that tracks the transparency, but I can't figure out how to do it. I have been able to make a button to change to 50% transparency and another to change back to 0% transparency, but I do not want to make too many buttons for the 2D overlay, as I plan to eventually scale this button to multiple parts for a more complex model. Attached is my code, the first four functions are for buttons that hide, show, 50% transparency, return t