IoT & Connectivity

Hello all, I have designed a web mashup for a project, which has lots of widgets like lists, buttons, labels, and collections. When I view it on mobile devices, it does not load properly, if I switch to desktop view then it shows the whole mashup, but I want to stay in mobile view so I want to know if there is any way to load that mashup on mobile devices through minor changes or if I should create a new one for mobile devices and if I need to create a new one then how can I decide that user loads it on mobile or web? 

Hi Community,Recently my MS Sql server was poping message that it's login password expired and I need to update it. When I updated my password, Thingworx is not starting and giving following error :Error : [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** CRITICAL ERROR ON STARTUP: Connections could not be acquired from the underlying database!Can anyone suggest how I can troubleshoot this error and avoid such errors in future. Thanks in advance.Attaching Application log for reference.  Regards,Sid 

Hi Experts,   I have SSO based authentication for Mashup login and whenever timeout happens and refreshes the mashup it redirects to https:Host:port/Thingworx/Runtime/index.html instead of intended mashup URL configured in the index.jsp and user has to enter full URL again in the browser.   Note: SSO is disabled while this happens.

Hello    I am trying to import building blocks in my ThingWorx but can not successfully import getting  another extension like mail extension imported successfully. anyone can help me?   Thanks  

Hi,We are attempting to activate new license based on updated sales order, but license generation is not working.During activation process, there is now a prompt window to enter credentials, which didn't happen the first time. Team is continuing to see this. Requires input for credentials, but the credentials we have on file are not working.Team has also tried to create a new user under the administrator group, but we are still unable to log in. 

Persistent vs. Logged Properties By Mike Jasperson, VP of IoT EDC   Executive Summary ThingWorx provides several different “aspects” (or storage options) for how property values are saved.  These options each have different implications for performance and scalability.  Understanding those implications is important for designing a scalable IOT solution.   Persistent Properties are best used for non-telemetry data which will change infrequently (for example only a few times in a day) and where historical values are not required.  When overused, Persistent properties can put significant pressure on the database layer of your ThingWorx implementation, leading to poor performance of your IOT application.  As the number of Things in your IOT application scales up, the quantity or frequency of persistent properties per Thing needs to be carefully considered.   Logged Properties are best used for telemetry data where historical values need to be retained,

Hi @slangley    Demo Link：https://pp-2108182053lk.portal.ptc.io/Thingworx/Runtime/index.html?master=PTC.FSU.COREUI.MenuConfigu... This demo link doesn't work again, Using this link I get the following message: "Server error. Please confirm, if your portal environment is running".

I have created a network hierarchy in composer now I want to check who is parent or who is its children so for that what I have to do please explain like do I have to write the services? Thanks,Lav 

All, I'm trying to clarify the terms of the Export Agreement.My company recently purchased several licenses for Kepware to be used on a project in Spain.Given that it is being developed in the United States we purchased our licenses here.The agreement states that...You will not re-export or divert any PTC software or technical data relating thereto to any third party or region and you agree to not distribute, any software, technical data or any products derived from software or technical data provided hereunder in contravention of U.S. law or regulation.Are there any issues with the route we have chosen of purchasing here in the US to be shipped to Spain? 

If the user stopped using the thingworx pages and forget to logout means, in 5 mins the organisation page should get logged out automatically. How to do this??    (I have observed one problem that after login if the user is not using the thingworx pages for long time & refreshing the thingworx page after that means, the current mashup is not getting the inputs from previous pages(session variables loosing its datas). So at what particular time if we refreshing the page the session variables wont have data!! At that time we can trigger for automatic logout right?

Dear Community, There are dozens of devices in the lab, the device can only use sockets to connect, each device is a socket server, how to use Thingworx to connect to sockets and send or receive messages? Can Kepware connect to socket servers or need use SDK to connect? Thanks!  

Hello, I have created a custom login page design in Mashup and it is accessed with a public user application key (in URL) The user entered their username and password in the login form and clicked on the login button I called service. So how can I validate username and password are correct or not?  Thanks  

Is the Thingworx demo site 'https://demo.thingworx.com/' not working anymore?or is there a new url for the same?  

Hello, I have and old Kepware installation that uses OPC DA to communicate with tags in Wonderware.  I am trying to update from OPC DA to OPC UA.  All was looking good; I was able to install the OPC UA Client driver, configure it, connect to the Wonderware server, and read all tags with good quality.   The problem is that I cannot write to the tags. The tags are configured to be read/write in both Kepware and Wonderware. However, when I try to use the OPC Quick Client to write to any tag the following entry appears in the KEPServerEx log: OPC UA Client Async Write failed for 'ns=3;s=1510:IMIS.TAG1.Value' on device 'WWChannel.Wonderware'. Callback item error: 0x80004005. I have tried turning off the firewall but had the same results. From what I could read about 0x80004005 there is some resource that cannot be accessed but it is unclear which resource. Does anyone have experience with this error or have any suggestions on what to try to resolve it?&nbs

Hi, I run an API in postman tool which returns 2 mb size of data (77000 lines) but the same API in Thingworx is not returning the entire data instead it returns only one record (176 lines). We have also verified at the backend logs for both API calls, backend returns entire data. what might be the issue here? var head = {"Content-Type": "application/json","client_id": me.ClientId,"client_secret": me.ClientSecret}; var params = {proxyScheme: undefined /* STRING */ ,headers: head /* JSON */ ,ignoreSSLErrors: false /* BOOLEAN */ ,useNTLM: undefined /* BOOLEAN */ ,workstation: undefined /* STRING */ ,useProxy: undefined /* BOOLEAN */ ,withCookies: undefined /* BOOLEAN */ ,proxyHost: undefined /* STRING */ ,//url: "https://<<server>>/api/bomDetails/" + partNumber, timeout: undefined /* NUMBER */ ,proxyPort: undefined /* INTEGER */ ,password: undefined /* STRING */ ,domain: undefined /* STRING */ ,username: undefined /* STRING */};// result: JSONvar result = R

Hi, How can i get the data from Brother CNC(Japan), Cat No: TC-S2DN/TC-S2DN-S/TC-S2DN-O. Thanks!     

Hi,I have a mashup parameter in a mashup say A which has a check box and by default its value is false. This checkbox's value is the input of a service which is used as an option to send email . I have another mashup say B which navigates to A . So the problem is even if i do not select the checkbox the service takes the input as true. Can anyone help me in this situation?  Thanks.    

Hello, I have to show three results in the mashup as shown in the below image, and I have some conditions such as, // result: NUMBERlet result = me.averagecurrent();var current = result; if (current > 3 && current < 6 {machineAvailable = true;partiallyAvailable = false;notAvailable = false;}else if (current < 3 && current >2) {machineAvailable = false;partiallyAvailable = true;notAvailable = false;}else  {machineAvailable = false;partiallyAvailable = false;notAvailable = true;}  based on this conditions result i need to get the checkbox switching  , if current is greater than 3 then machine available should be true, if current is less than 3 and greater than 2 then partially available should be true, and if current is less than 2 it should show machine is not available , How can we achieve this, and also if machine is available it should show with green , if machine is partially available it should show with orang

Hi, Working on ThingWorx Extension with given sample code. But there was an issue. I can able the to update the City property, but Temperature property is not been updating.Code Link.can any one suggest. how to update it ?Thanks & RegardRajkumar        

There is datetime field in datashape for storing dates in datatable. In datatable the datetime should be stored in 12 hours format without converting the datetime to string. How to do this ?          

Hi everyone, I am new to Thingworx. Now I have an industrial thing and the properties contain some temperature data. I want to make an alert if the temperature is higher or lower than a given value. But properties are stored as 'string' which only supports "equal to' and 'not equal to' in properties and alerts. And also I want to add a text to show the alert. Thank you.    

Hello Guys, I want to increse the font-size of GridEnhanced Main Text (Base). I created a custom style theme to acheive this. But Font Size is not getting incresed . The effect is taking place for Grid widget only.. I wrote custom css also but it's not working .   .custom-grid-style .gridheadercell span { font-size: 16px; /* Replace with your desired font size */ }   #GridEnhanced-4 .tw-grid-label .cell-content { font-size: 40px !important; }   .widget-dhxgrid div.gridbox_material.gridbox table.obj tr td {font-size: 12px;}     Would really apperciate your help in this topic.    

Hello, In Kepware ( KepServer Ex 6 server configuration ) what is the suggested Device level scan mode? What settings are appropriate to scan 1000s of tags under each device ?   Request all data at Scan Rate Vs  Respect Client Specified Scan Rate For example , In our production system   I observed that "Respect Client Specified Scan Rate"  scan mode some opc tags are bad eventhough they are good on the source server side . After changing to " Request all data at Scan Rate",  most opc tags quality went from bad to good .    What are the pros and cons of the above settings on overall impact          

Hello, I am using thing Worx 9.3.0 version , I want to display the 7 days data on the bar chart , whether it may be recent 7 days or any when I select the start date to end date only that data should get displayed in the mashup , As of now my mashup bar chart is having data from last 2 years so I need to make the chart which can be selected and viewed according to dates instead of all data  please help me what needs to be done  , if anyone have some ideas on this  Regards,Shree 

Hello,I am using thing Worx 9.3.0 version  , I need to have two input fields displayed when the mashup is viewed and when the user enters the values in that fields it should calculate using the formula and display the result when the mashup is in the viewed state. for example A=(B/C) * 100 where B and C should be the input of numbers datatype and it should calculate using the formula and display the result A  as the output . Anyone please help me with this  problem statement . Regards,Shree