IoT & Connectivity

Facing Tag Data updation issue in kepware server. it is taking more then 60 min to update Tag data, As well as some tag data is not updating. all data is coming at PLC level at real time and in commant prompt, i am receiving response within 1 milli sec. 

Currently we are using responsive containers in thingworx composer design.   When clicked on second dropdown, its options are overlapping with first down     Expectation is to get options just below its own dropdown. Please help us to achieve this.   

How to add retain flag in Kepware publish so that the MQTT broker can retain messages from Kepware? Is there any other approach so that message can be retained in MQTT broker when sent via IoT gateway?

Hello Team,I searched on ChatGPT found this below Observation, I tried to find same file but could not able to get it. If any idea about it, please let me know. My main concern is client's Kepware 'server_runtime.exe' service consuming 1.84 GB memory with 99%CPU utilization. Kepware is having around 36000 Tags which are connected to the 2 OPC UA client. OS details:  Moreover, I referred the following document CS281787.

Is there a way to temporarily force a value in KEPServerEX for tags readding their value from a real field device? Seems the only way is to recreate all the tags in a new project in a sim driver.

Hello, community. I’m experiencing an issue while transferring a KepserverEx 5.3 license on an offline computer. When I try to 'Transfer a Product Activation' using the License Utility, I receive the following error: 'Virtual Machine Detected: Transfers Disabled.'  Has anyone encountered this before? Any help would be greatly appreciated. Thanks for your time!  

i'm completely new to this but i have connected a machine to kepware and i read its PLC data. Now i want to get this through Thingworx , any guidance on how to do this ? thanks 

Hello everyone, I’m currently working on a ThingWorx 8.5.14 project and need to develop a custom extension/widget. However, I cannot find the ThingWorx Extension SDK for version 8.5 in any of the usual download locations or on the PTC eSupport site. If anyone still has the ThingWorx Extension SDK (8.5) available or knows where I could download it, I would greatly appreciate your assistance. Thank you in advance for your help!

Can anyone share document or link to test results done by PTC on its platform?Or else suggest a way to do this test please.

Hi, we use Thingworx 9.5.1 With SSO login and that works good , all parameters for reverse proxy we implemented like in the CS : CS327279 - "Incoming SAML message is invalid" "Endpoint with message binding <Binding> and URL <URL> wasn't found in local metadata" is logged in the SecurityLog when authenticating to ThingWorx Platform with Single Sign-On (SSO) enabled    Now we upgraded in our DTA to 9.6.1 , with LDAP all works fine, when we test with SSO then the application returns the HOME URL in HTTP://Thingworx/Runtime/index.html?mashup=MSU.Mainmashup=MSU.Main and lands in a Loop to go to a https url,  Where 9.5.1 returns the URL Relative like this  //Thingworx/Runtime/index.html?mashup=MSU.Main. Does anyone has an idea?

Hi, I am having a strange issue here that I don't know how to investigate, I created thingshape then a template that has this thingshape, then I created 7 things driven from this template.inside the thingshape i have a subscription that calls a service within the same thing shape, lets call it service 1 , this service 1 do some calculation and then calls service 2 and service 3 ,the issue is: service 1 and 2 works fine on all the 7 things with no issues, but service it is rarely works for all the 7 things, most of the time works for one or two things only,I tried to check the script log errors but nothing there, and when i run this service manually inside the thing it works fine with no issues.I don't know what should i share else but the issue is not related to whatever the code written in any of the services (from my testing).thanks

I want to highlight autocomplete widget border colour based on few conditions. ex: if(cond==true) Output=""; else Output="ui-autocomplete-input"; css code: .ui-autocomplete-input { border: 1px solid red !important; }   This css code showing border in red for both true and false conditions.  What is the correct code??      

I  have  Thingworx Kepawre Server 6 and i want to read PLC data. First thing i added a channel in kepware (device information, communication protocol: Ethernet TCP/IP , S7 300..) then added tags. When i launch OPC Quick Client, i seed "bad" in Qaulity column. When i ping the PLC ip it responds. What is the thing i'm missing here ?  Thanks 

Hello, I have some problem with use of driver for siemens PLC on KepServerEx v6.The server is unable to load the driver with this log message:"Unable to load driver DLL 'C:\Program Files (x86)\Kepware\KEPServerEX 6\drivers\siemens_s7_plus_ethernet.dll'."There is already a topic on the PTC support page but it's not enough precise for me (https://www.ptc.com/en/support/article/CS370652).I uninstalled then installed the driver but it's always NG. The dll file is of course in the good directory.Has anyone ever had the problem?  OS: windows 7 SP1KepServerEx: v6.13.250.0siemens_s7_plus_ethernet.dll: v6.13.250.0 Thanks  

I'm using version 9.3.9When I set the Selected Option Text size to greater than 22px, the displayed text is cut off on the top and bottom in runtime:However, in composer, the dropdown box and font will grow appropriately:the same happens in the theme preview mashup.  As I increast the Option Text font size above 22px, the Select... HintText in the Dropdown List gets cropped also.I have tried adjusting every font size in the style theme and even tried the style property overrides for the dropdown widget, but can't find the correct setting to use. Thanks,Steve 

Hi all, I am trying to merge two queryPropertyHistories from 2 different things together and am struggling to figure it out. I have two queries from two different things which wouldn't have a set data shape or property values (user selected). The end goal is to combine two queries and output them into a line chart widget.  For example, these two images I would want combined into a single infotable used for a line chart. So basically just add the second infotable to the end of the first infotable then chart it (data doesn't need to be perfectly clean in table form). The property names are never the same as it is user input for the queries. Any recommendations on how to merge these?   

Hi,   The Data Export in 9.7 has moved to functions as per the Release update Documentation, and when I tried using the DataExport function to Export on the Dashboard/Runtime, I saw an Error in the Inspect window.     mashup-common-widgets-runtime.js?_v=9.7.0:1 Uncaught TypeError: Cannot read properties of undefined (reading 'DataName') at TW.Runtime.Widgets.dataexportfunction.doExport (mashup-common-widgets-runtime.js?_v=9.7.0:1:179477)     After the error in inspect, the data is not exporting   Thanks,

I am passing the below code in configuration json of grid. And I pass the selected row data in the tree grid for every mashup load. But autoscrolling is not happening.    "rows": { // Optional"selection": "single", // *{string} row selection setting. Options: 'none, 'single', 'multi'"defaultSelectedRows": "1", // *{string} default row selection setting starting with row 1. Options: '1', '1,2,3', '1-5,10'"minHeight": "56", // {string} row height setting in px.// "maxHeight": "100","autoScroll": true//, // {boolean} scroll to the selected rows on update or resize//"singleLine": true},

I am using ThingWorx Platform Release 9.6 and DatecodeSP2My colleague installed the Thingworx, while configuring license online, the Thingworx Administrator password showing error but with the same password he logged in the Thingworx in the browser.

Could not find the arbortext connector (both connector and extension) in PTC market place. Please share the location of PTC Arbortext Content Delivery Connector compatible with ThingWorx 9.3.x

Hello,I'm attempting to add a AutmationDirect CLICK PLCto our Kepware environment, but not seeing this option for the Automation Direct drivers Anyone ever configure one of these before? Thanks in advance

Hi.I have now managed to store the data selected in the graph in a list. By extracting the selectedItems from the list, the following INFOTABLE was obtained.I would like to create a function that uses these selectedItems as input.In this case, how do you create a data shape to be applied to the input InfoTable?I tried creating a data shape like this but it didn't work...  

Hello Everyone ,The remote thing is getting disconnected automatically. Please tell me what should I do to stop that ? when I  try to connect industrial Thing  it is Showing "Attempt To Write Property [IndustrialThing] Failed - Thing Not Running " version is 9.3.16

I have an application and i can send data using HTTP connector. How to add that HTTP connector in kepware?. If i change some data in application and send it through connector it need to be reflected in kepware.

I am currently using the Thing Worx Cloud version and need guidance on how to migrate or switch to the on-premises version. Could you please provide:1. The necessary steps or documentation for this migration?2. Any prerequisites or system requirements for the on-premises setup?3. Information on licensing or additional configurations needed during this process?