IoT & Connectivity

Dear allWe have OPC DA connection to the system having RSLinx Remote OPC server. Kepware is disconnecting frequently from the RSLinx system. Where as it is running fine from the development environment with same configuration. Kindly suggest troubleshooting methods for the same. Kepware Name and version: Thingworx Industrial Connectivity 8.3.65 Here is the error messageDate Time Level Source Event9/18/2023 12:10:18 PM Warning OPC DA Client Failed to connect to server on channel 'Group-2'. 

i have two rows as output , now i using line chart for the same to show the graphnow here the requirement is,  want to show violet/scion color line graph as bar chart and gray color values as line chart how to achieve this combination is same widgets of chart

Thingworx 9.0.4 I have a mashup that retrieves data via a service. The data is then bound to a contained mashup with the appropriate datashape for the mashup property. This mashup has a line chart and the mashup data property is bound to this line chart. The data is displayed without issue but the legend will not appear. I have ensured the "hide legend" checkbox is unchecked. When I did not have the contained mashup, I believe the legend was working.  

Is there something equivalent to a simple SQL Join query as below in ThingWorx: SELECT T1.Name, T2.Name, T2.Date FROMTable1 T1 INNER JOIN Table2 ON T1.Name = T2.Nname

I have a UCON driver that is collecting scale data over TCP. The driver will work for a long time then suddenly stop working and begin displaying the data as "bad". When I connect to the device with putty I still receive the string data it is supposed to be receiving, but the driver is not collecting it or displaying any errors. When I reinitialize Kepware it begins working again. This happens randomly, it could be days or months before this will happen but it is a problem that I need to reinitialize since we are using Kepware for our data historian. I have tried using a stop character in the string received and have recently just tried stopping after a certain number of bytes, but I don't feel that is the problem since the stop character is always the same termination character.What would cause the UCON driver to stop sending/receiving TCP messages without any errors? Is there an error log somewhere for UCON drivers?Is there any way to correct this? Kepware version V6.4.321.

I have CWC 9.5.0 installed. How to do customization of Thingworx CWC 9.5.0.I have checked https://support.ptc.com/help/thingworx_apps/r8.5/en/index.html#page/thingworx_apps/ThingWorxAppsCust/customizing_the_thingworx_apps.html.But this was not useful. because [PTC.Factory.C_LaunchPointConfigurationThing] this entity is not found on composer.

Hello Community,I am sending jsonData which is my input parameter of the service from my mashup and it goes like this in the picture below. I am unable to read it in the service. I know the methods JSON.parse and JSON.stringify but still i am not getting it. I am unable to read the data. why its converting the json in this format.  I dont why my json is getting converted with double serialization with extra back slashes.   Single Serialization: When you serialize a JSON object, it should be converted to a JSON string with necessary escape characters.Double Serialization: If the JSON string is serialized again or if escape characters are added improperly, it results in a string with extra backslashes. my json in mashup. its hardcoded i have written.  

Hi, Setting up an ODBC client for the first time here. When I use fixed table Kepware throws an error after the setup saying "Kepware is unable automictically generate tags" . When I go to manually create the tags I'm not sure what to put in the Address section of the Data Properties, as there are no hints available/populated.  Thanks

Dear community, We upgraded from Thingworx 9.3.13 to 9.5.2 which mostly worked OK. After restart I am encountering this message in ApplicationLog:[SECURITY AUDIT Anonymous:@unknown -> /ExampleApplication/org.owasp.esapi.reference.validation.StringValidationRule] Input validation excludes canonicalization. Context: setHeader Input: attachment; filename="plotly-basic.min.js"; filename*=UTF-8''plotly-basic.min.js I am loading the plotly library (from local repository) on several mashups and the warning shows up whenever the according mashup is loaded. The Mashups work fine. In Release 9.3.13 we did not receive this warning. I also checked the files ESAPI.properties and validation.properties in ThingworxStorage/esapi folder but they haven't changed. What is the warning telling me? And more importantly, how do I get rid of this message? Thank you in advance for any kind of supportBenny 

I have Installed ThingWorx and forgotten my administrator password. Using Thingworx 9.5.1 with Postgres SQL.let me know in case anyway password can be reset.

I have installed Kepware 6.15.154 while installation I have not asked about username and password.After installation when  click on Setting it asking for password. What is default admin password.Also it was not connecting to thingworx.

I am using ThingWorx Platform Release 9.3 and DatecodeSP9Not able to select a record from Grid widget. It's not regular but frequent behavior. It occurs mostly when there is a single record in Grid. After reloading the page, it again starts working. Please refer to the video attachment as well

Not sure if what I want to do is possible, I can't find anything solid saying yes or no. I am using Kepware now to log data to an SQL Database when a tag changes. I would also like it to create a CSV file at the same time automatically. Is this something that can be done inside Kepware? Tyring to keep everything in one place if possible. Thanks!

During EMS installation on arm device I get the following error -bash: ./wsems: No such file or directory below the system information:Linux imx8mm-icore 5.15.71-legacy-imx8 #18 SMP PREEMPT Mon May 13 12:33:59 CEST 2024 aarch64 aarch64 aarch64 GNU/Linux here the ems version: Microserver-Linux-arm-hwfpu-openssl-5-5-0-2778 I've already try to follow the article  CS289594 but It didn't work Someone has solved this issue?thanks in advanced

I'm looking to create an custom event in Java SDK using Eclipse that logs event in Audit logs when I download a file using a custom action. I have to log the information like which file is downloaded, who downloaded file, when file is downloaded under which category etc.I have to build this file and import this extension in thingworx.I need help in the steps. This is totally new to me, so please help me from the basics.Steps I have followed:1. Installed eclipse2. Download  Eclipse Plugin and  Thingworx extension3. Configured them in eclipse

I am configuring Thingworx 9.5 in our linux box.I have created twx_db database using the thingworxPostgresDBSetup.sh and thingworxPostgresSchemaSetup.sh. Databases are created successfully. And have used twx_web as the user for this database. Am able to connect to this database using   Also am able to query root_entity_collection table:  But when I start my thingworx server, with below configuration. But I get the error : 2024-06-07 07:40:16.522+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: twx0] [T: main] Configuration setting ContentTypeSettings.supportedMediaEntityContentTypes cannot be null2024-06-07 07:40:21.945+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: twx0] [T: main] ERROR: relation "root_entity_collection" does not exist_ Position: 242024-06-07 07:40:21.945+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: twx0] [T: main] !!!!! Error loading model2024-06-07 07:40:21.961+

Hi , I'm interessted in getting data from Thingowrx API and format it then store it in InfluxDB.  I'm using Thingworx API as follows: https://thingworxplatforme/Thingworx/Things/Machine_A/Properties  Where can i get timestamp ?  thanks 

As I understand docu for Session parameters, it should be cleared every time I switch off browser (and in few more cases). But it looks, like it's kept forever. I have application, where you choose area, and data for this area are presented. Then you can choose any location from this area, and application generates more detailed information about this location only.As this process takes a lot of time, I've decided to store them as session parameters. If they are needed again (eg. to generate chart), I take data from session parameters, do not re-generate them again. And at this point, it works.But I was using this application yesterday. Closed all browser windows. Switched off computer. 19 hours later or more, I log into TWX - datas are still there. Logout, close browser, open different browser (previously it was edge, so I used Chrome), log into TWX - datas are still there.Have checked timeout, keeps default value (30 mins).Is that normal behaviour? Does it depend on some setting

Hi Team,We have Fanuc molding presses that we want to collect molding data from using OPC UA through the Linki 2 opc server (it is a fanuc software that acts as an opc server amongst other functionalities) But it uses euromap 77 standard and Event based data reading, not subscribe.https://forum.inductiveautomation.com/t/fanuc-linki-2-euromap-77/90995https://www.fanuc.eu/hu/en/iot-solutions/roboshot-linki2In addition, what is the event base data reading. because in our kepware it is come up with exception and poll based.https://www.ptc.com/en/support/article/CS397586https://community.ptc.com/t5/Kepware/Euromap-77-and-OPC-UA-client/td-p/943756

We have connected Mitsubishi FX1N, 2N, 3G and Omron PLC to the KEPServerEX using respective drivers through ethernet encapsulation mode and all PLCs are communicating with KEPServerEX as expected. However, we are facing the issue in Mitsubishi FX1N PLC when connected to KEPServerEX using the driver Mitsubishi FX through physical medium as ethernet encapsulation. Ethernet encapsulation is performed through MOXA Nport (TCP server Mode).Observation1) The communication between KEPServerEX and FX1N PLC is success and can be able to read PLC register data as expected.2) But whenever PLC get power restarted, observed abnormal/random values in PLC registers (Only in FX1N PLC).3) If KEPServerEX connection removed then no such observations noticed in FX1N PLC

Hi all, I have been experimenting with the Kepware Configuration API, specifically creating tags. I see that the data types in the API (EX: "servermain.TAG_DATA_TYPE": 21) are integer form, but I am unable to find a table that shows which data type converts to which integer, and when I create a tag without putting in a data type in the content it doesn't seem to automatically get the correct data type. Anyone know what integers correlate to which data types? Thanks!

Hello All,I have a service which takes a input in string (it is basically a parent equipment name) in the output I am getting an infotable I want to print all assets under that parent. I am to do that but only first equipment is getting printed. PFA and also check data type I might be missing something  Thanks

I have a gauge I would like to change color of values inside that ring which go from 0 to 100 those are white I would like to change it to black.

Hi, I'm fairly new to using Thingworx API and API in general.  I want to get data from Thingworx using API get json  format and then push it to influxDB and finalluy  to Grafana for vizualisation. My ideas are not clear on how to architecture this ? where to preprocess data , vscode or influxDB ? and then how to automate data fetching? As i understand API call to Thingworx returns data at time of request..  Thanks 

Hello dears from the ptc community, I am reaching out to seek assistance with an integration issue I am experiencing. In may company, we have a machine with a Rockwell setup that includes a CPU 1756-L72S paired with a 1756-L7SP (partner) and a 1756-EN2T in slots 0, 1, and 2 respectively, within a 9-slot chassis. All remaining slots in this chassis are currently occupied.Additionally, within the same panel, we have a remote rack also in a 9-slot chassis, featuring another 1756-EN2T for Ethernet communication with the CPU. This remote rack has a single spare slot available in position 8. The communication between the Ethernet cards in the main and remote racks is done by a Stratix 5700 (1783-BMS10CGP). Following the implementation of this project, I have been tasked with connecting our process information management system OPC server, specifically KepserverEX 6, to the machine to make available a complete set of controller tags. To use the spare slot in the remot