Mathcad Installation

Dear ladies and gentlemen,   We have 2 Mathcad licenses, but I can't find the product code for them right now. If you need any more information from me in this regard, please let me know.   We currently have the situation that we have 2 licenses and had to change the MAC addresses for them and reinstall them at the same time. Now we are faced with the issue that Mathcad 15 can no longer be licensed with the current licenses because Mathcad is too old.   So my question to you is, do you still see a possibility of getting Mathcad licensed despite a new installation, or are the licenses no longer usable for us in combination with Mathcad?   Thank you very much for your effort.   R. Bürger   Translated by the Community Moderation using Google Translate ----------------------------------------------------------------------------------------------- Sehr geherte Damen und Herren, wir haben 2 Mathcad Lizenzen, den Product-Code dazu finde ich aber gerade nicht.

I had to install MCAD 14 on a new machine. To my great surprise, that went well, except that I cannot access QuickSheets. When I try, I get the message below. Can anyone help with this?  

Have been working on a file for a couple of days, but crash resulted in 0kb file! Is it possible to recover/restore the file??

Hello! I just created a new account with my university email account, then when I set up mathcad Prime it gives me error of: "You have reached the maximum number of license requests available for your product type." Please help me with this issue. Thank you

I am using Mathcad Prime Release 9.0 and Datecode9.0.0.0Retype serverlicense adressHere are the errors that I facedHi,We have users that needs to retype the serverlicense-adress once or every other week, it is like the program don't remember what you typed in.All other functions i working so it is only this that we have some issue with, have been so since summer.I have the program also installed but don't seams to be an issue for me, but i don't use the program i that way, i just maintained the server and our license.Have you heard about this before, do you have some recommendation what we could do?Best RegardsTomas EklöfService Responsible

Hi,I recently posted a question about transferring Mathcad Prime 3 to a new hardware.@LucMeekes kindly guided me to the End-of-Sale Announcement and to a related FAQ where PTC clarified that licenses can be transferred for hardware replacement purposes after December 31, 2021. I was also recommended to contact PTC customer support for this.I contacted PTC customer support, but because I do not have a maintenance subscription, they reverted as follows:"The Community is the correct place for support. You already searched there, that ís great. I would suggest you create a thread under Mathcad and I am sure, one of our Engineers or Peers will guide you."Can any user or engineer from PTC help me with my Mathcad Prime 3? Please reply or message me if you think you can help!Thank you in advance.Felipe 

There are two options to acquire 30 days Mathcad Prime license file. Please follow below listed, Step by Step procedure:   Option 1: Retrieval of License file via Internet   1. Install Mathcad Prime 6.0.0.0 and launch it.       2. Click on the Mathcad Prime Icon (M') and Select #M' Options. Refer below image:   3. In the new Window "PTC Mathcad Option", select #Get License       4. In the PTC Mathcad License Wizard window, select #I want to try the full PTC Mathcad functionality for 30 days and than select #Next       5. Enter your PTC.com login Credentials (Email and Password). If incase you don't have one, you may create by selecting the second option #I am New to PTC.com  and need to create an account and create an account     And select #Next   6. On PTC Mathacd License Wizard page, Acquire License will Prompt for you to Select the Products to install the License for, in this case I have selected P

I cannot get the 30 day free trial to activate. I have gone through the activation process repeatedly and it does not work. No matter what I do the program does not recognize that a license has been activated.

As a Mathcad User if you happen to receive an error message "An Unhandled exception occurred on the dispatcher thread. See “C:\ProgramData\PTC\MathcadPrime\Logs\MathcadPrime_Exception_###.log"   Than to address the problem, lets first understand the reason for this error followed by Resolution.  Root Cause of Error: MathcadPrime.exe.config may have been corrupted User.config is corrupted for the user trying to launch Mathcad Prime Resolution: There are two resolutions to address the problem Resolution 1 - 1.  Rename the file MathcadPrime.exe.Config to old_MathcadPrime.exe.Config in the default Mathcad Installation location "C:\Program Data\PTC\Mathcad Prime".   2.  Rename the folder #PTC to old_PTC in the location " C:\Users\%username%\Appdata\Local"     3. Clear Temporary files on the Machine     If the above instructions fail to resolve the issue, uninstall the application, reboot the machine and reinstall Mathcad

Dear sir or madame,i kindly ask u to give me another 30 days trial version to finish my masterthesis and printout my calculations without the mathcad express signs in the backround.In the company i work we use mathcad anyway, so i figured, it would not be a problem to give me another trial version.kind regardsJohannes Scherfler

I am trying to install Mathcad Prime.I cannot get past the 3rd step in the installation. I have completed introduction & software agreement.When I get to the 3rd step, Application Selection, the window says "Choose from the list below:"The application window below is blank with no options to select.Please advise.

After experiencing a hard drive crash and installing a new disk I cannot licence the reinstalled MCAD14 program for product code xxxxxxxxxxxxxx-xxxx-xxxxThe licence.dat file I can refer to for workstation CPU ID that uses this file is xx-xx-xx-xx-xx-xx does not work.How can I license the product?

I am trying to add a new license file, but it just keeps saying that it expired.If I go online to look at my licenses, it says there are none.Is there a time limit from when a license is purchased to when it is activated?  The license file I have (.txt) says it expires in 2025.

need to retrieve license key for Mathcad 14 over the internet but cannot

MY CD for Mathcad 14.0 M020 is corrupt.Would you please email me a new copy of CD English

Dear Support.We would like to purchase Mathcad 9 prime Subscription for my Coaching class. We are located in Kuwait. We would like to buy yearly subscription using my credit cardCan you please guide us and provide me trusted website so I can process payment.

Good day,When I try to log in to the Mathcad Prime Licensing Wizard to activate my license, the following error message appears: Unable to set up a secure channel for SSL/TLS with authority "apps.ptc.com".What could I do to solve this problem?Best regardsEither Philip   Translated by the Community Moderation using Google Translate ----------------------------------------------------------------------------------------------- Guten Tag,wenn ich versuche mich im Mathcad Prime Lizensierungsassistenten anzumelden um meine Lizenz zu aktivieren, erscheint folgende Fehlermeldung: Es konnte kein sicherer Kanal für SSL/TLS mit Autorität "apps.ptc.com" eingerichtet werden.Was könnte ich machen um dieses Problem zu lösen.Mit freundlichen GrüßenVeider Philip

As a eda admin, would like to check on PTC_D v10.8 vendor daemon compatibility supports RHEL8 or not?with the same version does it supports to ens192 network card or still it will work under eth0.If not please share the latest vendor daemon packages to get it activated

I am in a urgent need to open some 'old' Mathcad 15 files. Who can help me by opening these files and unlock the details? If possible, I would like to have these details converted to Mathcad PRIME.  You would do me a great favor!!

Hi all, I've got an issue with licensing MathCAD 7 Prime. When starting MathCAD 7 Prime, only the express version shows up. After selecting the correct license in the License Utility, the utility software states, that MathCAD 7 Prime was successfully activated. After closing the utility, MathCAD 7 Prime restarts in the express version again while showing the dialog to enter a valid license. Looking into the file C:\ProgramData\PTC\Mathcad Prime\MathcadPrime.exe.V7.Config, the property "LicenseType" is set to "NoLicense". Entering the license using the license manager was tried in two different ways. With directly providing the license file and with a license server. The result stays the same, the utility software states a successful activation. After MathCAD restart, no license is active... Is there any logging for the licensing process of MathCad 7 Prime available? Thanks

Dear Mathcad TEAM,I recently wanted to install the license server. However, the license server keeps telling me, that there are no issues to server in my license file. The corresponding support Article - CS109302 is not helpful. Please find an extract of the license file below.---- Begin License file extract ----DAEMON ptc_d "C:\Program Files\PTC\InService_License_Server_Windows\PTCEswlm\ptc_e\ptc_e.exe"#################### FLOATING Option ###################### Serviceable = Mathcad Extensions# Feature Name = 254# Feature Version = 26.0# Number of Copies = 250# Expiration Date = 30-oct-2024# Module = Mathcad Image ProcessingINCREMENT 254 ptc_d 26.0 30-oct-2024 250 \xxxxxxxx VENDOR_STRING="VSVER=2.0 LO=()" \SUPERSEDE ISSUER=PTC ISSUED=08-nov-2023 \NOTICE="xxxxxxxx_(M), xxxxxxxx" SIGN2="0C26 \xxxxxxxx"#################### FLOATING Option #####################---- End License file extract ----Unlike in the support article, the line starting with increment is not commented and should be f

I feel very negative about PTC and their hyper-convoluted licensing scheme.   I have an extremely simple task.  Transfer an existing license to a new computer.   Please don't send me that 43 page PDF describing every possible licensing scenario for every single product made by PTC.  That just doesn't help.   At this time I've been directed to this link - which makes absolutely no sense to me https://www.ptc.com/en/support/article/CS20911?_gl=1*lmu7tu*_ga*MTkwNDQxNTgyOC4xNzAzMDM0MDA4*_ga_1QBT6P6HR1*MTcwMzM1MTg3NS4yLjEuMTcwMzM1MTkzMy4yLjAuMA.. In the very first step I'm to this weird website where I need to enter the Sales Order Number (SON), Host ID / Traid, Asset Tag, Service Contract Number (SCN), Subscription Number, and/or Product Group.   However, I've been entering my information into these fields and - really - nothing happens.  And, I don't see what this has to do with transferring a license.  https://support.ptc.c

I am using Mathcad Release 15.0 and DatecodeunknownTests for Mathcad: KO=> Mathcad v15 does not work, the server is reacheable (log trace) but the license is not present in the license file. It works with Prime versions.

I have a valid license but I never got an email with a "product code", so I can't even request support.I have two emails, neither has a "customer number".My end goal is to view this page https://www.ptc.com/en/support/article/cs306408 . I just purchased a license.

We are trying to convert Mathcad 15 files to Mathcad Prime 9.0. When we complete the conversion we have lost some functionality with the files, such as with control objects (radio button, check boxes, drop down menu). This portion of the files are removed during the conversion. Is there a way to convert these functions or can we purchase Mathcad 15?