System Administration

One of our users has lost the Workspace line in his Common Folders tab. Does anyone know what he may have done to lose it and what can we do to get it back? He can still get to his files with the Home icon and then open his workspace in the browser, but using the shortcut in the Common Folders tab is faster.

I just realized I had responded to a post in 3D model, when it's likely better served here: Re: Config.sup file paths - PTC Community   So, pointing pro_format_dir to a wtpub:// folder is presenting success for some, failure for others. Success shows the User Formats in WC in the folder browser, failure shows only the System Formats in the loadpoint.   Registered server names are identical, formatted as /X-Y Company Name/Libraries/..../Formats. The option was originally in the config.sup, I've moved it to the config.pro for testing. Research shows most successes resolving this were from correcting server name spelling and case errors, but it is persisting here. Error outputs are providing no help.   Any help or experience with troubleshooting further is appreciated.

I'm trying to install the latest version of Creo.  Something happened where things hung on my initial install and now when I try to run the setup app, it gives me the exact same error as is discussed in https://www.ptc.com/en/support/article/CS323172 This article directs me to kill setup.exe, but I don't see that anywhere in my task manager. I've tried restarting my computer, and the issue persists. Does anyone have any ideas on what I could do to get past this?  Is there some sort of bread crumb or other setting that I need to clear?   Thank you.

Our corporate IT folks have recently "flagged" our installation of FlexLM as being out of date and asked that it be updated (from 11.14 to the latest 11.16 version). I've got the permissions necessary on the network server to let me do this, but just wondered if anyone has any advice about the smartest way to do it. Things I'm concerned about: (1) Do I need to generate a new license file for our particular Creo 4.0 modules? Or will the license file currently installed be okay? (2) Is it possible to do an actual "upgrade", or do I need to uninstall the old version and then install the new one? I've never upgraded a license server before - always was in the situation of the server failing or changing and needing to do a fresh install with new NIC information, etc. Are there any other potential problems that I should prepare for? One would think that an update would be similar to other programs where it's just a quick process, but FlexLM is not like other software, is it. Thanks for any h

Can't launch Creo Parametric 7.0 30-day free trial version after install. Click several times to launch, attached picture display, cant start Creo Parametric.   If you have some advice, please let me know.   Thanks, Ting Wang

Can't launch Creo Parametric 7.0 30-day free trial version after install. Click several times to launch, attached picture display, can't start Creo Parametric. If you have some advice, please let me know.   Thanks, Ting Wang

I am using Creo Parametric 3.0 M180Server is unreachable during floating license installationHere are the errors that I faced Server is unreachable

I recently loaded Creo 6 (6.0.6.0).  In my office, I have my laptop screen extended to my 2nd monitor, Creo will not launch.  If I 'project PS screen only' everything works fine.  As long as the program is open I can extend to both screens.  I do not have this problem with my home setup.  I believe the extra monitors are the same make and model, so it seems unlikely that it is graphics card related. I did not have this problem with Creo 4.   Any thoughts?   Mike    

I could not find a better place to put this question - if it is the wrong place please move my post or tell me where to put it. I am running Intralink 3.4 on Windows Server 2003 and Wildfire 3 on a new Windows 10 Pro system. WF 3 was previously running on a Windows 7 computer. After moving to the W10 computer I had a number of problems but they were solved and I thought all was fine. I now find that I cannot check-in items from my Workspace to my Commonspace. Everything else works perfectly normal, I can open, create and delete Workspaces, I can update workspace files from Commonspace but I cannot check-in new or modified files. I get an error message "Pro/INTRALINK has detected an internal error. Please contact ..." Since the only thing not working is the check-in I am hoping it is a port-number or firewall conflict. Any idea anybody?    

I am using Creo Parametric N/A N/ANecesito la lista de equipos con dirección mac asociados a las licencias flotantes o donde puedo obtener esa lista

I am using Creo Parametric 7.0.3.0Hello,My concern is about the certification of Creo Design 7.0+ for Dell Precision 7560 models with a Nvidia RTX-A2000 graphic card.Would you please give me information obout it ?Regards.

We turned ModelCheck on back in July. Since then a couple of the designers have reported that when the reopen an assembly the next day or later, the changes they saved have not been saved. I turned it off for the past 10 days and one user reported no issues with ModelCheck turned off. We are not preventing check-in to WIndchill for errors, everything that would be an error is right now only being flagged as a warning. We do know that ModelCheck slows down the check-in process. I had to block 4 files from running ModelCheck as it was taking over an hour to process the drawing on check-in. I have cautioned the users to watch the rolling arrows at the bottom of the screen and not close their part or Creo while the arrows are rolling.  Is there anything else to set or check in ModelCheck, Creo or Windchill that will prevent lost work? We are on WIndchill 11.0 M030 CPS16 with Creo 4 M080. I can move to M150 if that might help. I am working on a total upgrade to Windchill 11.1 M020 and

Hello, we are using Creo with windchill. For this reason, I want to prevent users from exporting data from creo. I want to remove all export options and save as option. How can I do that. Thanks in advance for all the help    

Everytime I borrow a license and the time period expires, I get the standard note that it has been detected and deleted.   The issues is, I cannot clear this message.  I can tell the 'OK' button is active becuase is flashes when clicked.  but nothing happens.  The only way I have found to continue is to kill Creo from the Task Manager.   The next launch runs perfectly.  Has anyone experienced/solved this? Creo 2.0   M160 Thanks,

Edited: Someone has opened a Symbol working group. Please follow this link to contribute: https://community.ptc.com/t5/CAD-Symbols-2D-and-or-3D/Drawing-Symbol-Interface-UI-Improvement-functionality-list-for/gpm-p/662706#M36    The finished product of Symbols are powerful and extraordinarily useful.  However the creation of them is horrible, painful, and stuck in 1989-ish coding!  In addition some improvements can be made to the finished product too.    This is a WIKI type Document so please edit this document in order to add more functionality that you would like to see added to the creation and finished product of Drawing Symbols!   Comments also welcome below.     Grouping: Ideally a graphical drag/drop and copy/paste interface with ability to reorder up and down. Similar in some ways to the ribbon interface, though that cannot reuse groupings. Rename groups Re-order the groups Re-use the groups under different group headings (copy and

I am using Creo Parametric 2.0 M250EDIT: I had forgot to mention that this was occurring only during and RDP session, all of your input is valuable, using the integrated graphics chip does work much better during RDP, i just disable the NVIDIA graphic adaptor in the device manager during RDP sessions. this is a viable workaround until I find the root cause. It does the same behaviours for Creo 7 so now at least I can open a ticket. ORIGINAL Message:Creo 2.0 M250 will not launch on a new Windows 10 PC but works fine on other Win 10 PCs. Creo will launch if I add the win32GDI switch to the launch shortcut.8 users have been using this configuration of Creo 2 for years on win 10 but with new PCs it will not start. xtop.exe is not running, it is as if the shortcut is not pointing to the parametric.exe but when win32GDI is added it works.My workaround is not viable during this work from home period as the Win32GDI graphics are impossibly slow.The workstations have Intel CPU, 32 GB RAM and a

Our team would like to begin using Creo 8 but I've been unable to upgrade our license server to support this version. Our license server is running on a Windows Server 2012 R2 machine and it appears that the new license server (Flexnet 11.17.1.0) required for Creo 8 doesn't support this operating system. Has anyone managed to work around this problem?

is there any way to get creo to work on a mac?

We recently upgraded from 4.0 to 7.0 and now when a user has Parametric open and navigates using the file browser tab, files will not open. It does nothing.  If they use File > open> (xxx.prt / xxx.drw) or even the Open button, it works just fine. Opening the file directly from the network location it is stored at successfully open Parametric and then the file, or load to an already opened running program of Parametric. Also to note, this happens in Layout as well.

Hello,   Hovering over the column separators inside of the Creo model tree creates a context-sensitive dragger, allowing the user to resize the column:     Does anyone know how to enlarge this area so it isn't so frustrating to click?  On a high resolution monitor, clicking an area the size of one pixel can be difficult.   Thanks,Luke  

Hi everyone,  Creo parametric - Release 7.0.2.0 crashes prematurely if config option "sketcher_diagonal_constr yes" is set and when you use the "Replace" function in the sketcher. To reproduce this issue do the following:   Open Creo parametric - Release 7.0.2.0 without any configurations but only with opiton "sketcher_diagonal_constr yes". All other options are now default! Create a new part without standard part. Use option "Empty" to create that part. In new part create standard datum planes and create first geometry using protrusion on one of the standard datum planes Sketch a rectangle and leave Sketch, finish this feature Enter the sketch of this feature again using "Redefine" and draw an arc/spline/additional lines with the intention to use the "Replace" function from up popping Mini Menue in the sketcher. While sketching watch the snapping functionality trying/offering where to snap showing this with appearing/disappearing dotted lines. Select an existing, old l

I've been using Creo at work for about 2 years now. I've never really understood the purpose of the working directory. I have never changed changed the working directory. I have it set to a random folder in my documents.    My coworker recently said that he was told to always set the working directory the the folder your files are in. Is this what I should do? Why? 

I have parts and assemblies that were created without using our templates. There are about 5-10 parameters I need to add to these parts and assemblies.   I know that I can add them by just adding the parameters column to the model tree of the assembly. This does work, but is a bit of a pain because you have to tell it what kind of parameter it is for each part as you add each parameter.   I had mapkeys that would call open a config file set new_parameter_ui and New_relation_ui to no and then add the parameters. These mapkeys don't appear to work anymore (I thought I had fixed them for Creo 2, but that may have been for Wildfire 5.). Before I try to fix them, I was wondering if anyone is still using this method in Creo 3?   Or, is there a better method now that we are in Creo 3? Thanks,Carrie    

I am using Creo Parametric - Release 3.0 (connected) 3.0 M190Can not read/write Chinese on drawing. Not sure if a separate Chinese module license is needed.

I am using Creo Parametric 2.0 F000Other than the help center, are there any other documents, such as PDFs, that show the basic operation and creation process?