System Administration

I am using Creo Elements/Direct License Server 19.0  with Windows server 2008 R2.Is this version compatible with Windows server 2019. ?Has anyone ever installed this version on Windows server 2019 or even 2022. ? I am no longer covered by a maintenance contract and I am looking for version 20.5 of the license server.Can anyone send me a copy of this version ? TY for your help

Hey PTC Community,many students report problems with the quality agent and the embedded browser.Either it says the Quality Agend cannot be initalized or the embedded Browser is not available.  We require the access to the browser to teach the PDM systems to our students.We reinstalled Creo with Admin permissions (with system restart), updated Java, turned off the firewallIs there anything else we can try? Kind regardsArn Joerger

Hello Creo community! I am currently running version 6.0 on my laptop for my solid modeling class. However, the new Windows update has come out and I am afraid it may no longer work if I upgrade, so I would like to ask if it's safe to upgrade to Windows 11 for version 6.0.  Thank you all so much in advance! I really appreciate the help!

No problem running direct modeling 19 M010 and 20.0 under windows 11 on HP XW9400 32GB RAM / NVIDIA QUADRO 600 (windows seven upgraded to windows 10 upgraded to windows 11).Suddendly yesterday (none system update only daily virus definition) annotation stopped working: on 3d modeling side everything is normal but when I activate the annotation module the software freezes. This occurs in Direct Modeling 19 M010 and 20.0 and in Direct Access 19 and 20.0 while Direct Drafting (me10) has no problem.I already tried to change video card (QUADRO K2200 and RADEON HD6570 normally working on my other XW9400 with windows 10) and the problem is the same.It seems like something has changed in windows 11 graphics management.... any suggestion?Thanks

Hi Everyone,   I just installed CREO Elements Direct Modeling Express 8.0 and I'm running it on Windows 10 Home Version 21H1.  My laptop has the following specs:   Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz RAM: 16GB Graphics Card: Nvidia GeForce RTX2070   When I launch the program it stalls out and never loads.  I have launch the program in verbose mode.  The launch process stalls at initializing base_start.    Anybody have this problem and have found a work around?      

I see wtpub in my config.pro before all my directory locations. What are it and its use? Where did we get this one?exp: drawing_setup file wtpub://windchill/Libraries/CAD/Standards......etc..  Thank YouKumar

The license period used by the company is too short. I think it's about a week.Is there a way to extend the period?

Hey all,   I wasn't able to search well enough to find any info on this.   Is it possible to set the default button to OK, vs Cancel on this dialog box?   7.0.4.0    

Hi all, we are currently running Creo Elements Direct, Version 20.4.   I see that PTC supports Creo on Frame (DaaS): https://fra.me/ for a while. I found this support article: https://www.ptc.com/en/support/article/CS44926?language=en&posno=1&q=ahv&source=search which points to: https://www.ptc.com/support/-/media/1BE085E184384EAE8A0E71BA791D9DFA.pdf?sc_lang=en As PTC supports Creo on Frame but Frame is running on AHV (Nutanix own hypervisor) only, my question is: is AHV supported?   Thanks a lot for your help in andvance! JJ    

Can't renew my student license... I've tried reinstalling and running setup, which seemed to work.  I have the new license .dat file, it let me pick it and continue, but doesn't seem to recognize it.  When Creo 6.0.2.0 loads it tells me I'm not licensed and to renew.  When I try to enter my user name and password it says "User Not Verified"Any help out there? Thanks in advance, Andrew

Hi to all, today I downloaded the .exe file, I intall it and all the process finished without problem. If I try to run the program, it doesn't work and appears the problem in photo attached. Could comeone help me? Thank you in advance.

I recently acquired a new work PC and I had to re-install Creo Elements 8.0 (free version)   On my old PC I did not have to use the Manual Activation, it would just load up straight away but for some reason that is no longer the case!   Now it does not find internet connection and when I then use the Manual Activation Key I get the following error message;   “The activation check for Modeling Express to run on this machine failed because of the following reason: The activation code you entered is invalid.”   I have copied and pasted several different codes but all come back with same error message!   Can you please help as I regularly use this software?   Rob

I started this thread: https://community.ptc.com/t5/Creo-Parametric-Ideas/Linux-area-in-this-community/idc-p/747238  But it was likely at the wrong subforum, so I continue here instead, although it is not about system administration per se.   I understand that software developers do not want to support more than Windows. I do not expect a Linux version of Creo to plop out anytime soon just because I want one.   I only suggest that PTC arranges a place where we could at least communicate our wants and needs for Linux versions of software. Worst case it gets no attention, middle case PTC can quantify the desire for Linux software, best case we get it.    Me personally, there is nothing that ties me to Windows except Creo Parametric *). I use a MacBook for everything networked, and airgapped workstations for CAD and R&D. In my world, Windows is a liability in that it costs extra money, and the very least bugs me about on-line stuff that I have no interest

Hello,  i am trying to implement a .NET DLL compiled in MATLAB within an Addin-Module created with the .NET API Wizard in Visual Studio 2010. When a function from the MATLAB DLL is called, this error occurs in the console:   An Error has occurred while trying to initialize the MATLAB Runtime.The error is: Fatal error loading library C:\Program Files\MATLAB\MATLAB Runtime\v910\bin\win64\libmat.dll Error: The specified procedure was not found.   MATLAB DLL:- system architecture: AnyCPU (64-bit preferred)- runtime environment: .NET Framework 4   .NET API Addin DLL:- system architecture: x64- runtime environment: .NET Framework 4   Application versions: Creo Elements/Direct Modeling 20.1.4.0Visual Studio 2010MATLAB Runtime: 9.10MATLAB 2021a   Is this procedure possible, if yes what can I do.

Hi PTC   I recently acquired a new work PC and I had to re-install Creo Elements 8.0 (free version)   On my old PC I did not have to use the Manual Activation, it would just load up straight away but for some reason that is no longer the case!   Now it does not find internet connection and when I then use the Manual Activation Key I get the following error message;   “The activation check for Modeling Express to run on this machine failed because of the following reason:   The activation code you entered is invalid.”   Can you please help as I regularly use this software?   Thanks

Dal 20 maggio 2021 è impossibile attivare  Creo Elements direct Modelling express 6.0 (e anche il nuovo Creo Elements direct Modelling express 8.0) e pertanto è impossibile usare il programma. Sono 3 giorni che sto tentando di risolvere il problema ma, fino ad oggi, nessuna notizia in merito da parte di PTC Creo o dalla community. Gradirei sapere da PTC come risolvere il problema. Grazie

Hi, I use the free version of PTC Creo Elements Direct Modeling Express, and fail on getting activation key for offline mode. When I try to submit a request for a key, I get: "Fri May 21 03:59:42 EDT 2021 An error has occurred Please save the source of this page (File:Save As...) and email to webmaster@ptc.com Thank you for your help in resolving this matter. PTC Webmasters"   It has been like that for a few days now. Any idea how to solve it?

I request a activation key for modeling express 8.0 but when i log in with my data always this error massage appears. Does anybody have a solution for it ? When i log in with false data it gives me a key but it doesnt work 😄  

Creo express is unable to open again due to a proxy verification failure. Nice and all, but the offline verification code (as an cheap fix for the last time the proxy caused express to be down for everybody) cannot be requested due to more errors (see below). So the third problem occurred during me trying to post to this forum, I tried to request a new password. But this is also broken, meaning I created a new account to post my problem. I get that this is a free app, but gives a pretty **bleep** feeling PTC has his stuff not in control. That's just bad marketing....    An error has occurred Please save the source of this page (File:Save As...) and email to webmaster@ptc.com Thank you for your help in resolving this matter. PTC Webmasters"  

Hello everybody,   i can´t find the Specifications for v20.1 File Formats.   Does PTC Creo Elements direct v20.1 suppport the STEP-242 File Format?   Regards   Michael

Hello everyone,   I have done a big project in my university using PTC CREO ELEMENTS/DIRECT MODELING (version 19 or 20, don't remember exactly) and I saved the file in .pkg format. Now, my university does no longer have the license and the software, so I can not access the file. For my job search, this project is really important and I need to take the snapshots of the design to have it in my portfolio. Can someone with the license of this software please convert this file to .step format and send it to me so that I can open the file on my system and take snapshots of the design?   I really appreciate your help and this means a lot to me!   Thank you in advance.

dear sir/madam, i have a problem when i install creo elements/direct modeling. I install trial version before, but now i cant install with the liscense i buy. it alway use license trial.   PLS, help me. thank you very much! 

Dear Sir/ Madam.This is  license PTC Creo Elements/Model Manager. i dont know why cant fill right hostname. Plz, help me support this problem. Thank you very much!             

Dear Sir/ Madam.this is error license PTC Creo Elements/Direct Drafting work not good, plz help me with informations below.Last time we install Creo Elements/Direct Drafting version: 18 and managed license version 20.0 in win 7 - 32 bit this license and software working good. about 30 day Customer update win 10 -64 bit and install Creo Elements/Direct Drafting version: 18 and managed license version 20.0, some times license manager working some time it not working (we have many error). Plz help me support this problem.

Hello!   We have a small, but really irritating problem with our new Creo Modeling 20.1 installation - sometimes when we start with the program the tick in the Viewport settings for "Preselection Mode" is not there and must be manually activated. Any idea why this could be happening? Is there some kind of a keyboard button combination, which the engineers push unknowingly, which can cause that kind of behavior? Thanks in advance!