Augmented Reality

Vuforia Vantage is now available for consuming Vuforia Expert Capture Procedures. Vuforia Vantage delivers a modern way to access, discover, and consume Vuforia work instructions that were created with Vuforia Editor. It is designed to put the user first while helping frontline workers get started faster, consume information more effectively, and track procedure execution using Vuforia Insights. Vuforia Insights introduces the concept of a "logged session" - a unique instance of usage for a given procedure that enables major milestones/events the user experiences (such as beginning a procedure & ending a procedure) to be logged automatically.   Milestones and events generated in a logged session provide usage metadata to help managers and administrators understand how the product is being used.   Users consuming a procedure via Preview mode will not have their session logged in Insights.       To learn more about Vuforia Vantage and Insights, see our Help

We will host a live Expert Session: "Introducing Vuforia Vantage: The new and improved delivery application for Vuforia Expert Capture " on April 21st, 11am EST.   Please find below the description of the expert session and the registration link.   Expert Session: Introducing Vuforia Vantage: The new and improved delivery application for Vuforia Expert Capture Date and Time: April 21st, 11am EST Duration: 1 hour Host: Cam Habib and Duffy Fallon - Sr. Product Marketing Mgr and Sr. Product Mgr Registration Here: https://www.ptc.com/en/resources/augmented-reality/webcast/introducing-vuforia-vantage     Description: We’re excited to share our latest Vuforia Expert Capture releases, featuring Vuforia Vantage, our new work instructions delivery application.   Please join us to learn how Vuforia Vantage can boost productivity of frontline workers through its intuitive, personalized user interface and improved access and navigation of procedures within your account.&nb

I have a vision to use the latest 3D Model for the Training purposes. How the Model and BOM could be used in Vuforia Studio? Do you have any examples that you can share?   Best Regards

Hello everyone   For my final project i have to use real time data in Vuforia Studio. I know i have to convert this data from the Thingworx platform but not how. In the first link below i read that the same URL for Vuforia Studio and thingworx is mandatory. I have two different URL's and it is not possible to use one of my URL's for both programs. Can I still make the connection between the two programmes with two URL's and how? https://community.ptc.com/t5/Vuforia-Studio/Can-t-create-Thing-in-Composer-associated-with-Vuforia-Studio/m-p/557690 Another link told me that a connection between the two programmes can be made by downloading Vuforia Experience Server and to download the application of Thingworx. I use the URL link in google chrome to connect with Thingworx not the application at the moment. Does this mean that it is not necessairy to follow the steps in the link and to follow the solution on my first question? Or is there another solution? https://community.ptc.com/t5/Vu

We will host a live Expert Session: "Chalk 4.0 Release: Multi-Expert Sessions" on April 27th 11h00 EST.   Please find below the description of the expert session and the registration link.   Expert Session: Caitlin Sachs and Mike Faulconer Date and Time: April 27th 11h00 EST Duration: 1 hour Host: Caitlin Sachs (Director of Product Marketing) and Mike Faulconer (Director of Product Management for Vuforia Chalk) Registration link: https://www.ptc.com/en/resources/augmented-reality/webcast/vuforia-chalk-4-multi-expert-sessions?utm_source=Customersuccessbulletin&utm_medium=remarketing&cmsrc=Customersuccessbulletin&utm_content=webcast-remarketing-Customersuccessbulletin-44483&cl1=webc   Description Collaboration and problem solving just got easier with the introduction of Chalk Multi-Expert sessions. You can now add up to 5 participants to your next Chalk session to improve communication and knowledge sharing across your distributed teams.   This featur

Does Vuforia Chalk allow more than 2 users in a single session?

Hi,  I am getting the below error when trying to validate or publish an experience in Studio, when we enable self-signed checkbox then we are able to both validate and publish but then when we try to view the experience using Vuforia View we get massage:Unable to load the experience.   We then tried re-configuring the server to use http and everything seems to be working as expected but this option is not same as we are also connecting to thingworx with sensitive data.   We followed the pdf documentation "Vuforia_Experience_Service" but still we having these issues.   Log file output when using https: [2021-04-19T10:35:52.848Z] debug: [twx-studio:auth] Updating cached sslValidate to true[0mGET /api/switch [32m200[0m 4.368 ms - -[0m[0mGET /api/switch [32m200[0m 0.840 ms - -[0m[2021-04-19T10:35:53.974Z] debug: [twx-studio:auth] Authenticate using: https://xxxx:xxxx ssl: true GET /validate[2021-04-19T10:35:53.974Z] debug: [twx-st

With either an on premise solution or cloud is there a way to limit, or control, which users can see specific AR Experiences.    It is my understanding that users access experiences using the Experience Service URL. There is then optional control of whether that user is required to login in order to view an experience (public or restricted).    I want to know if the experiences that are show can be filtered/restricted for users. An example could be for different departments in a company and only showing the experiences that are relevant.

Hi,   I have been trying to set up a chalk session with my colleague, but the Session closes before the connection is fully set up, he can't see my screen, even when I had finished scanning the environment. Then the Session automatically closes. The  https://networktest.twilio.com/ test shows no problems. Are the PTC servers working? (we are in Switzerland)   Thank you for your quick response,   Alex  

Hello.   I have a 3D model created in Creo, for which I have some sequences. I can navigate through the sequences (either through a dropdown, in the phone experience, or by pressing buttons inside the Hololens 2 experience), and I can play the animation of a sequence by hitting the Play button.   However, on some sequences, the animations start playing ONLY AFTER you press the Play button a second time. On the phone experience, you can see that when the animation is being played, the Play button is disabled. On some sequences, you have to press the button twice to have the button disabled, and on others (especially the 2nd to last, called "Set Robot to working position") the button is disabled after the first click.   On Hololens 2 we have the same behaviour, the animations start playing for the "Set Robot to working position" on the first press, but on the others the animations start playing only after the second press (you can also see the label that indicates whether

 Hi everyone, in my project I need to optimize some PVZ with complex geometry. PVZ it's 330MB, when I try to optimize with Vuforia Studio Optimzer tool the operation fail adn I need to close broser windows and re-open Vuforia Studio.    I also tried to setup a procedure as described here: https://community.ptc.com/t5/Vuforia-Studio/Optimize-PVZ-before/m-p/649592 and all is working fine for models without complex geometry.    Anyone has some help?

I've been trying to make some procedures in my HoloLens, but when I try to sign in it throws the error "We can't connect to the service you need right now. HTTP 400 error".   Is this an organization problem or a VEC application problem?

Good Morning,   I need a new primary admin invitation for a new costumer because the previous invitation has expired.   I add in cc @EdgarPironti  our technical Ptc partner, to this email.   Thanks in advance for your attention,   Alberto S.    

Hi,   I have a 3D checkbox and label of instruction. After the first step finished playing, user will check on the checkbox, the ✓ mark will be displayed then the second step will automatically being played. However, currently the checkbox will remain checked even though the second step playing. I want the checkbox to unchecked on the next step.    Need advice regarding this issue.   Thanks. 

Hello all, I wonder if there is a possiblity to check if two 3D models are colliding?   Thank you in advance, Katrin.

Hello -- I noticed that Vantage on the web does not display line breaks the same way captures did on the web previously. Is there a way to get line breaks between sentences or listed items in a capture step to display in Vantage on the web? I have attached two screenshots to illustrate. 

As far as I know, Studio currently doesn't support animation, it only supports Sequence created in Creo Illustrate so that any animation needs to be manually converted as Sequence steps in Creo illustrate then play the sequence in Studio to show the animation effect. It is too much user effort to try apply some common effect such as "emphasis" and "blinking" in Vuforia Studio. Lowering the working efficiency. Is there a way to easily apply common animation effects such as "emphasis" and "blinking" in Vuforia Studio?If the answer is no, then do we have any plan to enhance the product to add similar function to make user be able to easily apply some common animation effect inside Studio in the future release?

Hello there. I would like to rewind a step of a sequence without clicking again on play button. Usually we click on the rewind button, sequence jumps a step back but then we have to click on the play button to start the animation. I want to click the rewind button once and then the sequence would go a step back and automatically start playing.

Hi.   Attached below is a simple use case that demonstrates the problem. In it, using preview, you can see the model navigating sequences. However, on the Hololens 2, the model doesn't show up in its default sequence (set by the setSection function, which returns, by default, the first sequence of the model), and is also not navigating through sequences with the help of the buttons.   Pretty much what is going on here is that I have a JSON object that specifies the sequence files inside an array, so it can be iterated in the experience. The iteration through this array is done by the forwardSection and backSection functions. Once the buttons are pressed, forwardSection/backSection is called, with setSection being called afterwards with the proper argument (the next/previous sequence number).   Has anyone encountered this before or knows what could be the reason why? Any help is appreciated.   Thank you!

Video Link that explores Vantage when using Expert Capture  https://www.brainshark.com/ptc/vu?pi=zJ1zlWouCzBRxnz0 

General New Vuforia Vantage mobile app (available via Apple App Store and Google Play Store) and Vuforia Vantage Web for consuming published procedures New Vuforia Insights dashboard allows you to analyze how published procedures are being consumed within your organization Vuforia Capture Bug fixes and minor improvements Vuforia Editor Access to Vuforia Insights from the user menu in the upper-right corner Access to Vuforia Vantage Web from the desktop playback link on the Publish tab of a published procedure Bug fixes and minor improvements Vuforia View Bug fixes and minor improvements

I want to display the model by Wireframe in Vuforia Studio.According to PTC's confirmation, it does not support wireframes, and there are no plans to support it in the future.I want to use Shader for wireframe display. Does anyone know a sample or how to make it? I've already tried XrayShader, but my client wants a full wireframe display   Best Regards. Takahiro

I thought TML widget is only about working with shaders, but according to this post , it can be used for other things, including dynamically creating stuff within experience,    Can someone provide more information / examples on how to use TML widget to dynamically create stuff and / or other use cases? Help Center is pretty laconic (but intriguing 🙂 ) on this - "The TML Text widget allows you to manually enter TML directly through Vuforia Studio to create a custom widget."

Hello everyone,   During some tests the annotations and marks that were being made, are getting out of phase from the initially demarcated position. Question is it normal for this to happen?, has it happened to any of you? The phone is a Samsung A51.   Thanks a lot

Hello,   A client recently downloaded a Chalk trial and is testing the software with a Realwear headset and mobile. They are running into recurring 'reconnecting' error messages when they attempt to connect to the Realwear or mobile from their laptop - however, the software functions perfectly when sessions are initiated between mobile phone and mobile or mobile phone and Realwear.   Are there security, network, or firewall settings that would be preventing the laptop from connecting to the session properly?   Thanks for all assistance.