Augmented Reality

Hi, if I purchase a 50 users license, can I reuse any of this 50 users in case someone leaves the company or if I want to provide access to someone different?     

Hi, is there any limitations in the total number of session that a Host can create in the yearly subscription?. Also is there a restriction with the amount of different people that the host can contact for each new session, I understand is 1000. Can this be reset?     

I have a customer who is part of a large company and they would like to be added to their Chalk subscription.  Is there a way for them to lookup their company Admin if they aren't a current user?

I am working with a customer who is interested in Chalk but has a requirement for an intrinsically safe device. They have a device (the i.safe MOBILE IS910 device, which runs Android 8.0) which I know isn't supported.  They were able to install Chalk and it allows them to be in audio/video only mode since it's not a supported device.   He says that Chalk can't seem to focus the camera on the device, making the field of view blurry and unusable.  Do we have any supported devices are are intrinsically safe? And/or do we have a message I can pass along for why this device might not work?

Hello,   We have two accounts set up for our company, is there a way to remove one?   Thanks Don Robinson

Can we move any widget such as 3D image in 3D space by holding it in Hololens 2? 

I'm having trouble getting the background on a 2D view to change size depending on screen orientation. I have a grid layout with 3 rows, with the background applied to the 2nd row.   .row2 {height: 80%;background-color:#2e2d2c;background-image: url(#{$resources}/Default/Background.jpg) !important;background-repeat: no-repeat;background-size: cover; }   I think I need to include some flexbox and/or some positioning values to the rows, but not too sure.

Is the new Samsung S20 compatible with Vuforia Chalk??

Could you pls provide us some video tutorials of using these 3 targets.   Thanks in advance.

We setup an account, then support re-instated an old account, now we have staff spread across each account...how do we fix this so we have one account?

Hi, Community   Samsung Galaxy Note 10 is the most selling smartphone since 2019 Q4 In Korea. Is there any plan to support Live Annotation on Note 10 soon?   Best Regards, Eric Seo

I'm working on an experience that uses multiple popups that require inputs. Once I enter the input (and the keyboard closes) and close the popup, my 2d display is shifted up, almost like it is shifting everything above where the keyboard was. This causes some widgets on top to shift off the display. Additionally, I can't click on anything, like my buttons are frozen. I can still move my model around though.    This issue seems to happen when I run the experience on an iPhone 8, but did not have an issue when running on an iPad.   Flipping the orientation of the phone resolves the issue, but is not an acceptable solution.

Using Chalk, can the screen be toggled between the two users?   Thank you, Scott

I have a model of machine which is huge in size. I have to move around the machine a lot so what i want is when i say 'show shopping cart', a 3D-image should appear in front of me irrespective of my location. I wanted to know ho this is possible?

Hello,   Completely new to all of this and am trying to put together a use case for sharing computational fluid dynamic data in an AR sense.   I have a number of slices from our CFD package saved as .png images.  I can bring these into studio and "walk" round them on a mobile device overlaying a model but I would like them bound to a 2D slider widget so that when I slide the slider forwards and backwards they turn on an off.  In effect I would be sectioning the CFD data up and down a model with a slider.   If you can see the attached image you can see 4 slices correctly positioned.  When the experience loads up the first will be on and the other three not visible.  As the slider is moved to the right the first will not be visible and the next will turn on and so on allowing you to section forwards and backwards.   Many thanks for anyones help on this (or a better way of doing it!)   Thanks, Sy

Hi,   I have two questions:- 1) Can somebody let me confirm that the no of 2D/3D widgets listed under trial Vuforia instance is provided with all the widgets i.e. exact same as that for Licensed version or is there any possibility that the no of widgets present under "Licensed or Trial Vuforia" instance can vary?   2) Can we import any extension/widget in Vuforia studio? If yes, Is there any marketplace for Vuforia studio from where we can download extra extensions/widgets and import in Vuforia studio?

I would like to change the background colour of the side menu items after I've clicked them.  The screenshot below shows the colour I would like to change.   Is it pseudo element or class that I need to apply CSS?

Is there a way to report just HOSTed connections vs User to User connections for usage?

I've run some tests by myself with two devices: Pixel 4 and Galaxy Tab S5e and I am not able to draw when I start a session. I ran some tests with a PTC employee and when he is hosting the session everything works fine. Is there something I missed in my account that is blocking me from drawing during sessions that I host?   Thank you

Is there a limit to how many annotations the participants can draw? Some uses report older marks disappear when new ones are added.

It seems that something went wrong on the Android version of Chalk after the update from yesterday. Video works but the live annotations don't work and produce a error message.   cheers Hansi

I saw this post by @RolandRaytchev  https://community.ptc.com/t5/Vuforia-Studio-and-Chalk-Tech/How-to-create-a-custom-button-pressable-on-HoloLens-device/ta-p/654984   But was not able to locate the demo project. Everytime I tried to import the files in studio it showed the message that file does not contain studio project. Any idea where can I get that demo project.

Does anyone have any information on the security measures that are in place for Vufoira Chalk? Is the Video feed encrypted? Is the data stored anywhere?   cheers

Hello,   First of all apologies for all of the questions.  I am learning but a lot of the tutorials and other forum answers don't seem to answer the specific issues I seem to have!   I've created my first experience and I'd like to share it with my team as a proof of concept.  It is published and I can see it on my smartphone and all works well.  When I share a link to an email address the link first of all connects to the App store and then lets you download Vuforia View.  The app loads up after install but only on the default splash items and seems to have lost the link that launched it.   If the user goes back to the original email and clicks on the link again, they can now load the experience from the library but can't complete the load because it is asking for sign in credentials.  I presume it is not my credentials but rather they have to create an account but on this screen there is no obvious way of doing so.   I am keen for this fir

How to create a custom button pressable on HoloLens device? We can create a customer button/button panel on HoloLens performing the following steps: Create a model with button and panel / it could be a panel with more buttons. In this example I used Creo Parametric for the 3d model creation – I estimated for this sample model I needed  30 – 60 Minutes .   The assembly above consist of 3 parts, panel and button. The panel is a part with a pattern of hole feature - in case that we need a circular button. If we need a button with other shape we could use a pattern of cut features     Here in this example I created a button which is circular and has a text which is a cut of the top surface. To have a different button’s I created a family table where a parameter for the text was added. I used the parameter in a relation to change the text in the cut.     Later I added the panel in a new component as default placement and added to each hole