IoT & Connectivity

Hi there I am trying to add the Thingshape PTC.FSU.AMU.MonitoringCardConfiguration.AssetCard_TS to my AMU asset. (Then known bug) but I get the following error for multiple assets:Save failed: A Name Conflict Has Been Detected With Property AMUAttribute9DisplayName_MCC in Thing OC24620-Furnace-AMU. I checked the assests and they only have 1-2 attributes not 9 attributes. Also the error ranges from  differs AMUAttribute[1-9]DisplayName_MCC  

Hi  Experts I getting Bad quality while  i am fetching data from OPC UA Server for the below tags,  please suggest what type of data need to assign for these.  10262148_P0019_MV_abActiveFaultsARRAY OF BOOL  10262148_P0019_MV_MaxStringLengthSTRING[255] ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[0]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[1]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[2]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[3]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[4]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[5]......ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[1000]

Hello everyone,I’m seeking guidance on a specific issue I’m encountering with a MODBUS RTU device connected through KepserverEx.Previously, we communicated directly with the device, and we were able to modify its serial number (S/N) using a custom-built frame. However, we’ve since transitioned to using a KepserverEx server for communication, and I’m unsure how to perform the same operation in this new setup.Here’s the current situation:The MODBUS RTU device is successfully connected and communicating through KepserverEx.We have access to the following suites in KepserverEx: IoT Gateway, Modbus, and Advanced Tags.I can unlock the device's electronics and enable it to enter the mode required to modify the serial number.The issue lies in accessing and modifying the S/N parameter via the KepserverEx server.Thank you in advance for your help! Any pointers or guidance will be invaluable.Best regards,

Folks, I have an issue with KepserverEX connecting to an Emerson Floboss 107. We can run Radzio! modbus master and pull valid 16-bit integers and IEEE floating point values via modbus TCP. In KepserverEX I have created channels for modbusTCP, used Fisher serial drivers with ethernet encapsulation and various other drivers. When viewing diagnostics, there are messages about authentication issues. I have verified the user ID, password and access levels in the Floboss. I have tried no authentication on the ethernet port, user ID AND user access level and verified the corresponding settings in Kepserver with no luck. KepserverEX diagnostics show NO data being moved either direction. I assume this is due to authentication issues.  Any help/suggestions would be greatly appreciated. Ray Taff

Hi Andrea, did you ever manage to solve this by using CSS? 

I am using ThingWorx Platform Release 9.5 and DatecodeSP3Dear Team we have Thingworx cluster installed in active-active passion on Server. Both server were down. Below error found in Application Log.2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ChangeWatcher] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] ChangeWatcher failed to sync2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ChangeWatcher] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] Timeout. Cannot synchronize model during 120000 ms2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] Shutting down server..2024-12-25 18:16:39.696+0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<2024-12-25 18:16:39.181+0400 [L: INFO] [O: o.a.i.i.m.d.GridDiscoveryManager] [I: ] [U: ] [S: ] [P

As shown in the above figure, if I want to configure the grid in the mashup, I must set the output's datashape. If I want to implement dynamic datashape while also configuring it in the mashup, how can I achieve it through service?As shown in the above figure, if I want to configure the grid in the mashup, I must set the output's datashape. If I want to implement dynamic datashape while also configuring it in the mashup, how can I achieve it through service? think you .  my thingworx is 9.3.0

We are trying to collect data from an Allen-Bradley SLC5/05 PLC on the RS232 port using a A-DH485R/B router (https://www.prosoft-technology.com/Products/Gateways/Aparian/DH485-Router) between the PLC and the Kepware machine. The communication between PLC and the router seems to be up and running. We were able to create a local HMI application and see PLC tag values using the router.  However, we were not able to collect data in Kepware using following settings:      172.31.12.7 is the IP address configured on the router.    Port 44818 was automatically assigned as local port of the router. The router was configured according to the attached manual.  Anyone with experience with collecting data from Allen-Bradley PLCs using a A-DH485R/B router between? Are there any other configurations in Kepware you suggest that we should try in order to make the data collection work?  

Hi all, I have a mashup where I want to be able to edit a grid widget's data using a fixed dropdown of values. For reference, this mashup grid has Numbers which are correlated to a Name. I want to be able to edit the Name using a set dropdown of values instead of the built in 'edit' which allows for changing the string by typing. Are there any easy ways to do this? My initial thought is to maybe have clicking a row take the user to an edit popup but would rather it be as easy as just having a dropdown right inside the table cell that should be editted if possible. Any ideas? 

Hi,I am trying to use openstreet map as it is free unlike the google maps widget, but i dont know how , so i though to use the Html Text area widget  as i couldnt find another html widget, i put this html inside it : <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>OpenStreetMap Example</title> <style> /* Ensure the page takes up full height and removes margin/padding */ html, body { height: 100%; margin: 0; padding: 0; overflow: hidden; /* Prevent scrollbars */ } /* Container for the map */ .map-container { width: 100%; height: 100%; /* Make the container fill the available height */ border: 2px solid #ccc; /* Add a small border around the map */ box-sizing: border-box; /* Ensure border is inside the container */ } /* Ensure the iframe fills the map container */ iframe { width: 100%; height: 100%; /* Use the full

why when I try to load a particular, very short CSV file (100 bytes) I get this error on application log ?Execution error in service script [testscript] :: Input length = 3 with other files it's OK

I used Web Frame and linked with an external URL. During view mashup it is showing as refuse to connect. Attached a screenshot. 

IntroductionThingWorx Applications (RTPPM, AMU, CWC) standard data ingestion require an industrial connection between Kepware and ThingWorx. However, data aren't always available through Kepware tags. This documentation will outline the process on how to leverage data flowing by using external connectors such as an ERP system.RequirementsThingWorxCWC, RTPPM or AMUSQLExternal ConnectorThingWorx Applications properly configuredEach ThingWorx application has different data requirements, make sure to respect them:RTPPM: RTPPM data requirements AMU: AMU data requirements CWC: CWC data requirements Entities CreationWhen creating an external connector, some entities might need to be created. To facilitate the development and the export process it is recommended to create a custom project. This project could include all new entities created:Thing/ThingShape that contains the logicApplication KeysUserOtherExternal ConnectorAn external connector can either be:ERPMES

Hello Alll,Using this approach, I was able to get master mashup on top but Left side menu bar is not visible, please refer attached snapshot. Use Case: I have a custom page, where on click of a button I want to Navigate Alarm Events page (under Operations, main menu). I need the consistent navigation. Please let me know if there is any workaround to have side navigation as well.

My workplace is using KEPServer EX 6.13, and has several MQTT agents sending temperature data from our AC units to a database via a broker. We moniter the temperatures in an application called Grafana. Grafana queries the database for this information.  I don't know the whole setup in full detail yet.Here's the thing. The database receives the MQTT messages, but sometimes the |DESCRIPTION| goes blank, and stays blank until I manually stop/start every single agent manually. That fixes it, but only for a while... When the problem occurs, all messages are still sent and received, and contains the temperature |VALUE|s, but with the description blank, Grafana can't tell what's what and collapses all the temperature graphs into a single broken one. Also, there is always one or two agents who do continue to send their |DESCRIPTION|, even thought the rest of them won't. That fact especially drives me kind of nuts.😂 Just to clarify, here's an example of what the MQTT broker

Dear Community, I'd like to ask your help on one of our requirements. At the compony we are working at there are many user requirements that is related to Keyboard Shortcuts usage. Users would  like to use Keyboard Combination to perform some tasks or interact with mashup services/functions. For example, pressing F1 or CTRL+H on a specific mashup would open a 'Help' document for the user if mashup is active/loaded (considering master mashups also). (see  attached img) We are thinking about creating a custom extension widget, that would register an eventlistener for keyboard pressing, however it seems very complex not only to capture the keypressing, but also to fire a service/event binded to this widget. e.g.: Widget would have propertythat holds the "Key" value that the listener should watch,also that holds the "Modifier" (Ctrl) key that the listener should watch,A bindable Event Trigger to fire the  mashup services/eventsif there user pressing

Hi Everyone, Can anyone help me in how to give Year/Quarter/Month/Day as XAxisField to bar chart in ThingWorx. Thanks in advance. Regards,Aditya Gupta

I want to verify whether a project is an extension. Using the code snippet below, we can retrieve a list of all extensions and iterate through them. However, in our case, the project name and its extension name might differ. How can we identify it in such a scenario?   result = Subsystems["PlatformSubsystem"].GetExtensionPackageList();

Hi,   there is something that confuses me about the log checkbox and the Data Change Type,    i have a sensor that sends some parameters, lets say 5 values stored in 5 properties, lets say i have 10 readings received from the sensor, when i try to query these data from the database i get an infotable with more than 10 rows, i know that this thing related to the "fillOption" in the query either it is none or previous,   what i want to do is that: whenever there is any change in any of the 5 values, i want to see a new row in the database  and i want this to happen while i am selecting "None" under the "fillOption" in the query,the point is,  in another part of the project i query the data and calculate the averages, and with the current setup when i query the data i get some repeated values and thing like that, so, I want to know when to choose the Data Change Type inside a property to On or always, i didn't understand the description in the help

This articleCS306868 claims that the infotable selector is available in Thingworx Utilities Core.  However, when I imported the 9.6 version, the infotable selector widget is still not available.  I downloaded other versions and it looks like the selector was last available in 9.3. Is the infotable selector extension no longer available or has it been moved to another download?

Hi there,I have a general question about changing the scan rate from 60000 ms to 1000 ms.  I want to change it because I see that there is a delay (about 30s to 1 min) of updating RunningMCC_Status. Then the attributes I display go out of sync with the timer displayed on the AMU card.  I notice that there is almost no delay when I change the scan rates of the attribute I have assigned as the asset status. Is changing the scan rate a bad idea? I guess what is the cons/pros if I do change the scan rate ?

Hello All, I am tring to update my local Thingworx instance with SSL (self-signed certificate) using the article Getting the error as "unable to load security provider" in Tomcat log, and Thingworx URL not loading as well. Thanks!

I have a customer who wants to discontinue their use of DPM, but wants to keep their ThingWorx base license to support a different custom application.  The custom application and DPM are on the same instance of ThingWorx.  Is there a best practice to remove or deactivate the DPM entities and/or extensions?  Is there any risk to the custom application that we should be aware of while deactivating DPM?

Hello All,How to configure alarm on derived property as in AMU, as only properties displayed while alarm configuration, is the property configured during AMU configuration? For example, I have created a new property in ThingShape which is added in Asset Thing Template, and I am setting value in it using subscription and want to create Alarm on that value, is there any OOTB solution in AMU.  

Hi,   In CWC, I see '_ap' tables in the database. I remember back in 2021, I could add the custom columns _ap in manufacturing apps, and there was documentation of steps to add customer fields/columns from thingworx composer in _ap tables.   Can someone share the importance of _ap tables? Why and how are they used?Thanks,