IoT & Connectivity

Dear  Team,I hope you're doing well. I'm reaching out to let you know about an issue I encountered while trying to access the .NET SDK resource for ThingWorx on the PTC Support site.When I clicked on the link provided (https://support.ptc.com/appserver/cs/software_update/swupdate.jsp), I got an error message saying:"Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."Since this resource is essential for my ThingWorx training, I'm kindly asking for your help in resolving this promptly. Could you please grant me access to the .NET SDK resource or assist me in obtaining it?I would greatly appreciate your prompt attention to this matter.Thank you,

Hi, I have created a custom widget for TWX using eclipse. i have created a property in ide.js file and in runtime.js i have function which gives a base64 value of an image as output. how can i update the property value with this variable value. I have tried using this.setProperty() to update the property value, and the updated property value is displaying in console with this line this.getProperty(propertyname) after this.setProperty() line, but not changing if i bound the property to some label widget to check the change.

Hello I am trying to upgrade thingworx but it is failing with following errors Error executing action `run` on resource 'execute[upgrade path installer running db scripts: "D:\PTC\ThingworxFoundation/thingworx/update/update_mssql.ps1"]Mixlib::ShellOut::ShellCommandFailedAny help would be appreciated.Thanks

I have an KEPServerEX 6 and have a installed one OPC DA Client connection.This OPC DA Server is on the some Windows and the connection is working fine.When i cancel the a Connection from the OPC DA Server to his clients the signal get Bad and then alsothe Singal in the KEPServerEx get bad. But the Problem is the _Error Bit of the Device in the KEPServerEX keeps false so i dont know that i have an error.I tried then to activate the watchdog of the device but the KEPServerEX switch da setting back to deactivated without any message.

How to execute a thing service automatically in every time interval(10 second)by using subscription.

The platform log shows that Thing[xxxx] is not running. In this case, all services in this thing cannot be executed successfully. If any service log in this thin thin is executed, this error will be reported. Maybe it will recover on its own after a while, or maybe it will have to be done by restarting Thingworx. Can't find the reason? Is it possible that the service takes too long to execute or is called too frequently as an interface, leading to the exhaustion of memory resources, has anyone else encountered similar problems, and further in-depth analysis to reach a conclusion and solution ?

we can get thing properties with java sdk  like blow，InfoTable table = Client.getClient().readProperties(RelationshipTypes.ThingworxEntityTypes.Things, "F1_FL_Alarm", 8000);it inherit from remote thing，but i don't need inherited properties  and i don't want to exclude this inherited properties by myself ，is there any other way to resolve it？

Hi Community Team, I am using state based formatting in Pie chart to show the colors, earlier it was fine but since past few days the colors are not coming for some fields, but for certain inputs. But for one input all the colors are coming fine.For eg : For Hot Mill, Production is coming as white but for SMS Cold Mill it is showing the right color.

For a gauge widget there is a valueDisplayMode property that shows the value. I have set this to inside. The value is shown within a rect element as shown below. I was wondering if there is a way to make this bigger. I found the css to do so but it is within a Rect element that I cannot access in composer custom css. The reason is because there are multiple Rect elements with no identification associated on them at the same level as this one. Below is the element info in chrome tools. If I change the highlighted Rect height/width/x/y, this will work. The issue is that I cannot find a way to do this from composer. Alternatively, if there is another way to achieve this, that would probably be even better.    

Hi I am able to view the order list in the htmltext area. I have admin / composer access.But for mashup read only users cannot see the order list. Ex - <ol type="i"> <li>Machine fixing</li></ol> displays like below to me but not for other users, They can see other data in the same screen. 

Hi Is it possible to execute a .exe file in the SystemRepository of ThingWorx 9.3.8. If yes, how to do it? Thanks in Advance...

I have only one entry in my datatable with 4 fields. One of the field is primary key for that datashape. Now my question is i want to update this entry but that primary key value would also be updated. Now the confusion is how can i do that? I have the service UpdateDataTableEntry and AddOrUpdateDataTableEntry but these both services creates a new entry because the value of the primary key changes too. what is the best solution in this regard should i delete the entry first and then add the new one or how you can see this problem?currently i set another primary key and just updates the value with this hardcoded primary key.  const serviceName = "AddOrUpdateWaxingCan"; const LOG_PREFIX = me.name + " :: " + serviceName + " :: "; logger.info(LOG_PREFIX + "Start Service"); let waxingDatatableEntries = Things["QGate.WaxingCan.DT"].GetDataTableEntryCount(); let dataTable = Things["QGate.WaxingCan.DT"].GetDataTableEntries({ maxItems: waxingDatatableEntries }); let dateNow = Da

Hello everyone,   I wanted to check if other people also have the same issue where you get the prompt to login (Chrome prompt similar to this):   to the composer but after pressing sign in with correct information, the popup will come back at the very least one more time and you have to press sign in again.   This keeps happening even though I am sure I have the correct username and password saved in the chrome "wallet".   I know others in my company also have this issue, so it would be nice to know if it is an issue within our company or if others also face it.   Thanks, Jens

I have uploaded a blf file in Repositry but when i click on it i download it as file with name fileRepositryDownlader. My QUESTION 1) When i download a file. It needs to be the same file blf type file which i have uploaded it. (My major requirement is that i want to download it from mashup.) 2) When i click on file in mashup it needs to show me the file content same as we open PDF in mashup. ABOVE file looks when i download it below you can see in mashup it shows like that.I have uploaded it manually in fileRepositry.  

In Thingworx 9.5, In  Fileupload widget upload button on disabled state is getting misaligned if the custom css is given to upload button, we have tried using different css selectors for disabled upload button but its not working. How could i handle the disabled and enabled states of upload button CSS?

Hi there,  I am looking for a solution on the upgrade process regarding inlfuxdb and thingworx. I managed to successfully upgrade influxdb from version 1.8.10 to 2.7.5 and I am able to succesfully connect a new persistence provider to thingworx. Not able to see an of the data that is present in the data base. On the influxdbV2 frontend hosted on port 8086, I am able to view the historic data, so i know i haven't lost the data. It's bucket name appeared a thingworx/autogen, so i renamed it to thingworx as that was the settings in the persistant provider. When we do a query named property history, we get an error with code : 2006Any help or assistance would be appreciated. Thanks

  I need to log and show case the STRING attributes in AMU. I'm having a following queries,   Is STRING attributes logged? in MSSQL or Value stream? How to log the STRING values? What is best practice to display STRING values if we started logging? What if the asset status coming as STRING? Ex. ACTIVE (Running), ISSUE (NOT RUNNING). How to calculate Runtime and Downtime of the asset for the selected time interval? @mstarnaud 

HeyI connected a new S7-1200 type controller under the Siemens TCP/IP ETHERNET Driver and I get an error in the event log ofTime limited usage period on feature siemens s7 plus ethernet has expired.I would love to understand the essence of the error or why it is created? Is the definition not good/accurate or is it an inappropriate type of license?If the settings are not good / accurate - I would appreciate your help.Thanks,

hello,everyone!I want to change the data in the table automatically through the service.Please tell me what to do.

 My runtime configuration is locked.  I cannot find information in the manual about this condition or how to remove it.  Does anyone know how to remove this lock?

I have a problem with a tag, its value sometimes explodes and I need to insert a limit in that tag and when it reaches that limit, its counter goes to 0.Please, how do I do this?

Hi ,I have service through which I am getting output in Infotable format and there is a Json data in the output now I want to show that Json data in UI so for that I have used text area widget but I can't bind it so please help me here  Regards,Lav

Note: The following tutorial are based on a Thingworx/CWC 9.5. Steps and names may differ in another version.ContextAs a human reaction, the tracked time displayed may be misperceived by the Operator. It can lead to a reject of the solution. CWC doesn’t have (yet?) the capability to configure the visibility to hide the timer. The purpose of this tutorial is to create a quick and straight to the point customization to hide the timer in the execution screen. All other features, services and interfaces are left untouched. As a big picture, here are the 6 modifications you will need to do:Modify the 4 mashupsModify 2 values in 2 tables of the MSSQL database StatusThe mashup containing the timer is PTC.FSU.CWC.Execution.Overview_MU. It is easy to duplicate it and hide the timer widget (switch the visible property to false). But now, how to set it in the standard interface? In order to do it, you need to duplicate the mashups linked to the Execution.Overview_MU

Hello, I have an Industrial Connection Thing in ThingWorx, which has some Channels and Tags with data. I can get the names of all Channels and Tags through a service, but is there also a way to get the values of the tags programmatically? I didn't find a service which outputs the values.Thank you

 I have added a dynamic subscription  by rest api and i check it out by call IsDynamicSubscriptionCreated ,it is yes ；but when i click save in the thingworx  thing page and then i recalled IsDynamicSubscriptionCreated  the answer is no ?