Mathcad Installation

Hello PTC Team,I installed Mathcad prime 9.0 student edition, also made the licensing and now if I start up Mathcad the loading window opens, then it closes and the program doesn’t start up.

I purchased a student version of PTC Mathcad Express Prime 9.0.0.0 and have not received the product code necessary to activate it for the year.  I am using the 30 day free trial at the moment.  All of the links to "find my product code" send me to Direct River Solutions where they say they can't find the order - but I am using Mathcad and have the receipt.

I have hundreds of MathCad 13 files and I can't start MathCad from one hour to the next. Is it possible that this data is lost forever? That would be a disaster for me. Please help me!   Translated by the Community Moderation using Google Translate     Ich habe Hunderte von MathCad-13-Dateien und kann MathCad von einer Stunde auf die andere nicht mehr starten.- Soll es möglich sein, dass diese Daten für immer verloren sind? Das wäre für mich eine Katastrophe. Bitte helfen Sie mir!

Estou encontrando problemas para abertura do Mathcad. Estava usando normalmente, mas de repente o programa começa a carregar e não abre. Já reinstalei e continua da mesma forma. Qual orientação para corrigir este problema?

Please can you help me.I bought a single user MathCAD liscence many years ago, from Adept, but have since then always had a work mathcad tool available. I have been a heavy MathCAD user and supporter in my career and still am.I am now planning retirement and wish to continue to do some work in engineering, to support a disabled peoples charity, so need occational access to mathcad again.Please can you locate what type of licence I have and advise me how to gain access to the tool again.My address would have been 21 Yeldham Lock, Chelmsford, Essex, UK. when the licence was bought and worked for Marconi / GEC...Many Thanks, Robert 🙂

The installation files for my Mathcad 15 files are for M010 which is not supported by Windows 11. Does anyone know where I can download the M050 version?   

Hello,I am using Mathcad Prime 8.0.0.0, and since a few days i get an exception when minimizing the MathCad window.Extract from the log file:"Build Number : 2022.03.01.001System Culture : en-US; Current UI Culture : de-DEArchitecture: x64Application version is: PTC Mathcad Prime 8.0.0.0Current license type is: CommercialSubException data:System.Object:System.ArgumentException: Die Breite darf keine negative Zahl sein.bei System.Windows.Rect.set_Width(Double value)bei DevComponents.WpfRibbon.RibbonWindow.GetGlassClientRectangle(Rect r)bei DevComponents.WpfRibbon.RibbonWindow.WmNcCalcSize(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)bei DevComponents.WpfRibbon.RibbonWindow.WindowMessageHandler(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)bei System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)bei MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg,

We have MathCad Subscription and Mathcad prime SDK.Our licensing changed to a floating license but I have no idea how to configure this on FlexNet.the FAQ's are all so confusing if someone could point me to the appropriate one I would be so grateful.  

I would buy a single license if I could test the trial version.

I am licensed for 8.  How can I download 9?   

I am using Mathcad Prime Release 5.0 and Datecode5.0.0.0I was using Mathcad Prime to perform a series of calculations. After attempting to edit the amount of decimal places I wanted to display, the application froze and then crashed. Before crashing, the file I was working in had saved, however when I attempt to reopen the saved file, the application prompts me with the message written below in the "Error Messages or Warnings" section. I has saved my original file once I created it, however I had not periodically saved while working. The file that did save, saved as a new file on my computer. I was roughly 5 pages into the file and would like to recover my work if at all possible. I am working on a very time sensitive project that will be greatly impacted if this file cannot be recovered.Thank you in advance, Austin PicasoHere are the errors that I facedThe file type is not supported.Log file is located atC:\ProgramData\PTC\MathcadPrime\Logs\MathcadPrime_Exception_20230728_155458.log

Just putting this question out there into the Mathcad community, has anyone experienced issues with the installation of mathcad prime 9.0 affecting/losing Windows 10 | Windows Subsystem for Linux (WSL) configurations?  

I can no longer find MathCAD Prime under PTC download software. Does anyone know where to find it? I have tried to search for the software no luck. I have received recommendations, but still can't find where the actual software is to download. I have tried to open a case and it referred me to the community. So here I am. Any help would be nice.  

HelloI purchased the license of Mathcad Prime 9 on July 14th, but it now shows that I have reached the maximum number of licenses.But I have never activated any of them.Can you help reset this authorization? Or you can tell me which account activated this authorization.Or there may be other ways to solve it, thank you. order information: PTC University Order Number: 9176734Sales Order Number: 3337434Customer Number: 635006Service Contract Number:Support Expiration Date: 13-07-2024

Hello,i applied for a mathcad student license a while ago when i needed it, but now i want to use it again an the license expired and there is no way to re-activate it?

Dear Sir/Madame,I would like to download my PTC Mathcad Prime 3.1 Student Edition – Perpetual License but unfortunately the 'BEGIN DOWNLOAD' button does not work. Please, forward me the instalation file. I would like to install application on the another computer. I do not know what to do because contact with PTC is so complicated. I paid for product and I cannot use it. Please give emails to your support.

HiI got the email from PTC with the download link. I create a standard account.During the installation process, at "application selection" I can't select any application to install. I just need the free Mathcad Prime solution

I have attempted, but failed, to authorize my Mathcad 15.0 program. Is there anything that can be done to make this program work? If not, is it possible for me to upgrade to a current version and get credit for the Mathcad 15.0 that I already purchased?I am in urgent need of the use of this program. Anything that can be done to expedite getting this corrected would be appreciated.Thanks!

The trial version for Mathcad Prime 9.0.0.0 states that it has full functionality for 30 days. However, as I am using it, there are several functions that are unavailable to me. They even state "Note: This premium feature will be disabled after the 30-day, full functionality license expires. To use this and other premium features, please upgrade to a full license using the 'Upgrade' button. Specifically, I am trying to test out the excel embed functions within Prime as a long time Mathcad 15 user and this is not available to me to be able to do an evaluation. All buttons are greyed out and even converting old sheets over to Prime does not allow for the use of excel.

I am unable to use Mathcad Prime.

Hi,I am having issues in acquiring license for the MathCAD 30 days trial. I have received warning message: "Program ID already expired."Please assist. Thank you.

Hello Everyone                    Kindly someone resolve this issue. We have installed Mathcad 15 and  trying to configured license path in user machine.  When trying to open application we getting this error FLEXNET LICENSING Error : -5147 Thanks 

Hi- I purchased MathCad 13 a number of years ago. How do I activate it? It is a single user license. Thanks! 

Got new desktop computer. I installed my MATHCAD15 CD on it. When starting the application, a window regarding LICENSE SETTING opens. My license file "lm_68802301.txt" is no longer accepted. Trying to rename it to "lm_68802301.dat" didn't work either. Do I need a new license file? Please support. Regards Juerg Hinderling ---------------------------------------------Translated text from German to English using google translate. By Community Moderation Team.Subject: Einzel-Lizenzfile funktioniert nach Neuinstallation auf anderem PC nicht mehr Body: Habe neuen Desktop Computer. Habe darauf meine MATHCAD15-CD installiert.Beim Start der Applikation öffnet sich ein Fenster betreff LIZENTEINSTELLUNG. Mein Lizenzfile "lm_68802301.txt" wird nicht mehr akzeptiert. Der Versuch einer Umbenennung auf "lm_68802301.dat" hat auch nicht funktioniert.Brauche ich ein neues Lizenzfile?Bitte um Support. Regards Juerg Hinderling---------------------------------------------

 I think my 10 year-old PC is showing signs of failing. The reason I am asking this question is my failing memory of my first installation of MATHCAD 15 reminds me it was a nightmare.  As I recall, after PTC took over MATHCAD, the licensing and installation were the most convoluted processes I have ever encountered with newly purchased software. I still have my original Product Code and MED-60602-CD-150_M050.zip file, as well as the unzipped files. If when I purchase a new PC, can MATHCAD 15 be installed with just the original Product Code and the original zip installation files without having to contact PTC, or will this be another painful process? I am only interested in MATHCAD 15, not Prime. Thanks for any help.