Mathcad Installation

I have a permanent license for Mathcad Prime 3.1.  My laptop motherboard on this computer failed.   I've replaced the motherboard and can no longer use Mathcad.  When trying to get another license, I can't, since the software on the PTC site indicates that my product code is incorrect.   I'm currently retired (2016), and would like to get this working.   I'm not paying support, since I'm happy with the current versions Mathcad 15 and Prime 3.1.   Can someone guide me to the right person/contact? Thanks!Larry Callis 

Recently I have been having an issue where MathCAD Prime will nto run on my PC anymore. It loads the splash screen and then nothing happens afterwards. Looking at the task manager, a PTC MathCAD process begins but disappears when the splash screen disappears. I have followed the steps in the other relevant forum posts (below) and contacted PTC technical support for help with this issue but the only fix was to completely reinstall windows. Uninstall/Reinstall does not help, nor does copying config files from a PC where the software is still working. Compatibility mode does not help either. https://community.ptc.com/t5/Mathcad-Installation/Prime-4-0-does-not-run-anymore/m-p/803946https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-does-not-launch-after-the-initial-splash-on/m-p/729884 Now, 2 months later the same issue is happening again. There are no other issues with my computer, everything else runs fine except MathCAD Prime. It does not matter whether it is

I am unable to acquire a new license for Mathcad express after changing the laptop. With no access to license management, how do I get an updated license with the new Host ID?

I am trying to install a temporary mathcad prime free trial and I am not sure how to install the temporary license.  Any instructions that can be provided will be greatly appreciated. Thanks.   

Hello.I received an activation code from my university to install MathCad Prime 6.0.I can't find where to download it.I read that it is no longer available and the licences are transferred to Prime 7.0, but maybe i understood wrong.Please help me.thank you.

I am trying to download my licensed issue of Mathcad . Clicking 'download' link takes me to the page to select the version I want. The only version available is PTC mathcad Prime 8.0 Student Edition - datecode 8-0-0-0 - which then states is 'unavailable'........ Thank you.

Hello,   Unfortunately, since a new installation, it is no longer possible for me to set a valid license.dat. The present files end with the note that they are not valid. I only get a timeout error over the Internet with a user and password. What can I do to activate Mathcad 14. Thank you in advance for your efforts!   Best regards Udo Wilczek   Google translate Translated by - Anurag Singh Date - 02/24/2023     Hallo, leider ist es mir seit einer Neuinstallation nicht mehr möglich eine gültige license.dat  einzustellen. Die vorliegenden Dateien enden mit dem Hinweis, dass sie nicht gültig sind. Übers Internet mit User und Kennwort  erhalte ich nur einen Timeout-Fehler. Was kann ich machen, um Mathcad 14 zu aktivieren. Vielen Dank im Voraus für Ihre Bemühungen! Mit freundlichen Grüßen Udo Wilczek          

Does anyone know how to speed up MCP for processing large data sets? I am working with a 50832x14 size data set that is output in Excel from another program. I would prefer to filter, sort, and manipulate the data in MCP vs Excel. However, trying to execute a simple filter step in MCP on a data set this large has proven impossible. I can't get the function to complete (endless spinning wheel). Whereas I can complete this one step in Excel in about 1sec. Does anyone know how to speed this up? Or any other tricks for processing large data sets in MCP? I would really, really prefer to avoid Excel but at this point I have to use it. Thanks! 

i have an older version of Mathcad (Mathcad 14). I have been using it for years. Prior to upgrading to Mathcad 14, I think I was using version 8. My old computer stopped working. Now I have a newer/replacement computer and I am trying to install my copy of Mathcad 14.0. I started the install process on my new computer. And it is asking for the version 8 product code. I looked but, I cannot find my version 8 disk or product code. Are you able to help me install my Mathcad version 14 on my new computer?I look forward to your response.Sincerely,YPM

Issue: Error Conversion Failed, Conversion aborted.. while trying to convert any legacy Mathcad worksheet Getting error Conversion Failed, Conversion aborted.. while trying to convert Mathcad worksheet Converter crashes Cause: In-complete or issues with Mathcad Prime installation Converter not registered with Windows Resolution: Uninstall and Re-install Mathcad Prime Run the setup.exe using Right Mouse Button Option "Run as administrator" on Windows 7, Windows 8 and Windows 10 machines

Hi I have purchased and have a valid license for Mathcad with order number : #1212582074439. Company name, Deepblue pvt. LTD. We have deleted the Mathcad in one system and now trying to reinstall the software which we could not able to install.We need a technical assistance for this.Thanks,Poovendan

I have purchased the most recent Mathcad and it wants a verification code for my account.  Where is that? KJS

Hello, At that time I had bought a Mathcad license through the university. Now that I have a new PC and needed to re-download Mathcad, I was asked for a license key. I have also specified this, but it is shown to me that it is wrong. I hope you can help me there. Thanks very much!-------------------------------------------------------Translated the content from German to English language using google translate. Translated on 21st February 2023 at 9:00am IST by vnamboodheri-------------------------------------------------------ich hatte damals über die Uni eine Mathcad Lizenz gekauft. Da ich nun einen neuen PC habe und Mathcad neu herunterladen musste, wurde ich nach einem Lizenzschlüssel gefragt. Diesen habe ich auch angegeben, jedoch wird mir angezeigt dass er falsch ist. Ich hoffe Sie können mir da helfen.Vielen Dank!

I am a Mathcad user with a permanent license for Mathcad 15.1 and Mathcad Prime 3.1. On friday 17-2-2023 my model worked perfect in Mathcad 15.1. After running the model, windows updates KB5022497 en KB5022845 for  Windows 11.pro were run. From that moment on the import of files (text, Excel, dBase) were no longer working. The Windows updates therefore have been undone, but that did not solve the problem. Whether this is a Mathcad- or a Windowsproblem is not clear to me. Could anyw\one having faced this problem and resolved it post a message?   RE: post

Hallo you all, since a while i cant access Mathcad full version while beeing connected via public wifi. With my home Wifi it works fine.disconnecting VPN doesnt make a difference. Do you have any ideas whats the problem. Since working remote its kinda annoying. Thanks!!

I am unable to acquire the necessary license to run the PTC Mathcad Express (I want to try the full PTC Mathcad functionality for 30 days). Every time I attempt to activate my PTC Mathcad Prime 8.0.0.0 I run into the following error in the "Acquire License" tab: "You have reached the maximum number of license requests available for your product type."Furthermore, within the PTC Mathcad options tab, I get the following message:"2/15/2023 4:32:00 PM : The license request failed.Requesting MathcadPrime ...C:\ProgramData\PTC\Mathcad Prime\license\MathcadLicense.dat: (-10) Feature has expired."Any help debugging this problem would be much appreciated as I would like to do my free 30 trial error before deciding whether or not to update my account to Mathcad Prime 8.Thank you!

When I enter my new liscence key, it always tell me to try later. So I looked at the email and since i'm on the student version, it tells me that I need to send my student id and a proof of scholarity but there is no email mentioned for me to send it. Where do i send it? And is that why I can't activate my liscence key?

Have been used Mathcad for many years, currently version 15.Are evaluating Prime before an eventuall change from 15.- In Prime I can not find the tool for align expressions and textblocks.In Mathcad 15 it is very easily done with the help of the tools "Align Across" and "Align Down"Please advise

Dear Support. We have purchased Mathcad prime on July 2021. Order Number: 340136373639Order Date: July 10, 2021Product Name Qty PTC Mathcad Prime 7 SubscriptionProduct Code: MX070103EP3000-XDTY-STFRLast week we face issue with our computer Hardware failure. We would like to install and activate Mathcad prime in new pc. Please help us to resolve this issue ASAP.

I have licenses for at least twenty downloads of Mathcad 14 and at least ten downloads of Mathcad 15. However, when I look for the files, it says "not available". Please, I am interested in Mathcad 14 or 15 and have purchased more than enough licenses to download it to new computers. But now I cannot find it.

Hi there I am trying to install the mathcad student version and its been challenging at many steps. I'm now at the part of the install process where it needs to activate the license and I'm getting this error: The request channel timed out while waiting for a reply after. Increase the timeout value passed to the call to Request or increase the SentTimeout value on the Binding. The time alloted to this operation may have been a portion of a longer timeout. For more help visit: www.ptc.com/olm/contacts.htmlIf you can tell me how to proceed that would be great, thank you

Hi my old files needed to be converted from PTC and MCD fromat to XMCD format. the result looks broadly similar, but i cant get it to run. Would it possible for you have a look at the worksheet and see if you can find out whats gone wrong in the conversion, please.Greg

I'm trying to install it in silent mode, but it is not working in Software Center.It is working when run manually.I'm using this code: setup.exe -xml mathcad.p.xml"

We have a MathCad Prime 8.0 license. And we try and move it to another computer. But we get an error during activation. It gives to many activations. Could you please release our license so i can install in on the new computer.Thank you!

Hello, I can't find the website to download Mathcad prime 8 student edition.------------------------------------------- Translated the body of this topic from German to English using Google translate on 6th Feb 2023 at 8:43am IST. Translated by vnamboodheri -------------------------------------------Hallo, Ich kann die Website zum Herunterlade von Mathcad prime 8 Student edition nicht finden.