Mathcad Installation

I am unable to access my work file. Before I attempted to open the file it had a size of roughly 1700 KB however after I attempted to open the file it showed me an error saying that the file type is not supported. After this I have noticed that the file size now says 0 KB. The file I am working on is a PTC Mathcad Worksheet (.mcdx), I have opened other files of the same type and it works fine.The log file from the error says this;System.FormatException: Incorrect file format, file should be from PTC Mathcad PrimeCould you please help me recover the file if possible.

we have purchased the below subscriptions in 2019 and it seems that not renewed , please advise how we can renew these licenses:Order Date: 24 May 2019Product Name Qty Ordered AmountPTC Mathcad Prime 5.0 Subscription with Auto-Renewal Product Code:   

I need key for education

I´am going to use mathcad trial 30days version to school.

>Need a license for a new laptop. VERY URGENT!!

I am unable to access my student or education license product code, it's not working 

When attempting to run the installer, the error "Unable to launch installer. Please check your network connection". I have an assignment due in school using this software so this is urgent. Thank you.

Hi all,I downloaded the Mathcad trial version and I am trying to import a file with extension .xmcd, but the conversione function doesn,t work. Please can you help me?Thanks

I installed the trial and only have basic features. Believe my 30 day trial was for the full featured Mathcad Prime 8.0. Otherwise, there is not way to trial all the functionality.

Good day,I am working as an IT Support for an international company that has a license for PTC.We have received a request from one of the Italy based users asking for installation of the software Mathcad.Checking "older tickets" regarding this matter I see that there were already few installations done in the past, the license is provided, however, we lack on information, setup files regarding the software.I have already contacted software distribution Team in our company however, since the last registered installation was about 3 years ago no one seems to be able to find any installation file / license/ application owner contact, no info whatsoever regarding the software.Can you please assist?Waiting for some direct contact from PTC Support engineers.Thank you,Kind regards,Edyta

Need the MathCAD 15 license connected.  

MathCad gives an error when I try to write an expression on it.The error: An Unhandled exception occurred on the dispatcher thread. See ....log.How can I solve this problem.

Please make the license available.   Please respond to this.  

I'm trying to activate the product online, but can't do that due to server error. I need this pretty urgently please. Best regards, Michal

So below is my email transcript trying to get a valid product code for Mathcad 8 purchased last month.  The email they provided bounces (not monitored).  I was able to finally get through on the number for technical support and the person was confused why I didn't receive an email with the code.   He suggested I call the e-learning library support number because that package was bundled with the software.  No relief however.  So I guess my only recourse is to walk away from the software and my license fee.  This company is totally incompetent.   BUYER BEWARE!!!!! Dear Thank you for contacting the PTC online store. Please accept our apologies; all products ordered through the PTC online store are ineligible for a refund. This is outlined in our refund policy, located at: https://urldefense.com/v3/__http://store.ptc.com/store/ptc/en_US/DisplayReturnAndCancellationsPage__;!!LkSTlj0I!B8wNvAhGVBulEI1vTJ-Ri1PStBLPVtUL-F_G-

I keep receiving the error "an unhandled exception occurred on the dispatcher thread". I have tried different methods presented in the community solution section. However, none did work.

What's going on?  I can't create a support ticket.  Has that feature been removed from PTC?   If not then provide a link.   I can't seem to navigate to an area to create a support ticket.   Whatever.

I created a case for this last year - but it seems that PTC has deleted all of the old cases (why?) - so now I'm back to zero again.    As always, I've paid for a license and would like to use MathCAD 15 - but, lack needed information for installation.  

I dont have the installation fileUsually I got this from my school teacher. But I cannot contact him right now and I need Mathcad for my exam

It happens from time to time (within week) that my Mathcad installation forgets the Server name in the License Setup Window. So I always have to correct the server location again and again. I don't have ever provided any "localhost" server, anyway it randomly shows up ... 

When running the PTC Web Installation Assistant, once I reach the Application Selection step, there are no applications available for me to select to install.

I am trying to log in to Mathcad (through the desktop application itself) to activate my 30-day free trial so I can complete my homework, however it keeps telling me my credentials are incorrect despite me verifying them numerous times. Any reason this might be happening?

I get an email asking how difficult it was to renew.  I click the link - and I'm on a page where every thing is written in what looks like Chinese.   I don't read or speak Chinese.    The original email is written in English - so, how would it make sense to link a Chinese page?   This is just lacking common sense.  Oh, and I still don't have a license.    Whatever.

We are happy to introduce those two tools on the eSupport site! These tools are designed to quickly get you the information you need in one place without having to search for it.   The Mathcad Installation Central Resource Page provides step by step instructions to perform common Mathcad tasks like New Installation, Download License File, and Configure Mathcad Application. These topics cover both locked license and floating license configurations. If you’re new to managing a Mathcad installation, the one-minute video on the landing page will explain the basics. The Guided Licensing & Installation Troubleshooter for PTC Products based on FlexLM is a one-stop-shop for the vast majority of problems and errors encountered when using a license server. Most FlexLM licensing errors have multiple causes. Within a couple clicks you can review the most common solutions for that specific issue. Many of these solutions have links that open a popup window for more detailed steps or a vi

I can't open mathcad right now, it's was no problem before to day