PTC Community Information Center

The PTC Academic Program community content is moving!  In the next few days, we will be reorganizing and moving the content to the new layout!  "Certification" and "Training" for our PTC Users that want to take advantage of our professional education resources and "PTC Academic Program" for our K-12 and University Creo enthusiasts!  

  Hi, Everybody,   Happy Thanksgiving!  I am so thankful for each and every community member.  You all make this community great! I know we have been through so many changes over the last six months, but I am confident 2018 is going to be a great community year for us!   Your community team has been working behind the scenes to analyze and identify content that needs to be moved to new locations or organized differently.  We have had input from community members (like you!), PTC product managers, and the support team.  We also took a hard look at the metrics and best practices for online communities.    The plan is to encourage insightful and more direct conversations with wider groups of people so in the next few weeks you will see new architecture of top level categories, boards, and labels.  I know everyone has their favorite spot/place on the community so always check back at this community announcement area to see what content move

This announcement has been on for several weeks now. It's not particularly valid anymore.

Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. Is there some way we can verify what other people are seeing?  We used to be able to do this with Jive - preview what was visible both to anonymous and to logged in users.   I've created some test content and adjusted the privacy settings accordingly, but I'm not seeing any indication that the information is actually being exposed.  How can we easily verify that our security settings are having the intended effect?  Thanks.

To delete a private message, follow these steps: 1.  Choose your conversation and click “Show conversation”.On the conversation, hover with your mouse over the 3 dot drop-down menu on the message you want to delete and click “Delete”.It will then show it has been deleted by you.Last edited by Catalina, April 2026

Is anyone else getting flooded with email notifications this morning? I literally am getting 1 email notification a second, dating back to PRO/E 2001....    

It has come to our attention that some users with subscribed threads received notification emails for a fix that was made yesterday.  We sincerely apologize for the inconvenience of additional emails yesterday for this necessary fix.

Hoe do I edit a product Idea I created?

Good day everyone and welcome to the new PTC Community! While you are getting your feet wet and learning navigation, this post can help you.   We have been working with the Lithium team to migrate all your content and make things simple.   Please utilize the Search bar as well as the Browse dropdown in the header to find content and people you find interesting; you may also Subscribe to content that interests you.  Within your profile you should see your bookmarks, subscriptions, and private massages. Please post your issues or questions here (others may have the same), and please introduce yourself. Cheers, Toby     

Looking at past ideas it looks like if you up voted an idea in the old Jive system it carried over but the new Lithium system won't let you give your own idea an up vote? Am I missing something or just don't it wrong?

Hello, can you explain th mean of levels? Thank you best regards

How do I see comments as indented?  In most of the Ideas and conversations, people reply within the coment to each other and indenting showed that flow.

Hi,   Have I set something wrong somewhere?   Our names used to come up when logged in. Now it's just the tag.   Is this new intended (unintended?) forum functionality?   346GNU

With the hopes of bringing exciting new features, a cleaner design, and a more intuitive community navigation, we migrated the PTC Community to a new platform, Lithium, on June 30th. The team was excited to bring you the benefits of this new investment after years of small, incremental improvements.   However, we recognize that the migration had several gaps that created challenges for our community members. The customer communication, training, and support after the migration did not meet the  standards we have at PTC. For that, we apologize.  We are re-doubling our efforts to solve the gaps and deliver a best-in-class community.   We are listening to your feedback and are actively working on improving the community site. New team members were brought in from other departments to lend their expertise during this post-migration period and to provide quick support for urgent issues.   We chose Lithium as our new community platform because the security, technolog

Just saw this yesterday. I am not sure how it will change the migration (or our headaches).   Lithium to acquire Jive External Online Community   https://www.lithium.com/company/news-room/press-releases/2017/lithium-to-acquire-external-online-community-business-from-jive

I want to see the current recent activity regardless of group, type, etc. when I log on.

In PTC Mathcad Questions we still have only, for example, 7 labels for Algebra & Geometry, and 2 labels for Chemical Engineering. We had separate forums for both of those topics, and they certainly had more than 7 and 2 threads in them. A lot more. Hundreds. We now have 169,438 posts (it's not clear if that's actually posts, or threads, but threads would be a more useful number), which were sorted into categories. I thought the labels were going to be assigned based on the forums the threads came from. Or was that just wishful thinking on my part?

I notice in Mathcad questtions that you can go to page 999, which is exactly filled to the bottom of the page. That's either an astonishing coincidence, or everything beyond page 999 has just been deleted (because whoever wrote the software for the forums can't handle numbers as large as 1000), and presumably every time someone adds a new thread, one more thread will be deleted from the current content. Please tell me I'm wrong.

How to view the other users profile? Older version we can see others information such as their company, location, etc... Not found on Lithium.  

I cannot find FlexPLM solution videos from various authors - need to privide links to new colleagues - Thank you - Doerthe

Previously, the FlexPLM community was present under Windchill as a seperate entity.  Now, all the historical content is merged into Windchill Ideas& Questions which makes searching and browsing content tedious since all windchill content does not apply to FlexPLM (Retail PLM).  And accesing the previous URL, throws 'Access Denied' and naviagtes to  'https://community.ptc.com/t5/FlexPLM-Quesitons/bd-p/FlexPLM'   Can the FlexPLM community be seperated ?    

Let me first say that @Tmetcalf is aware of the problem and working on it. I am just posting here as I have investigated a little bit more and I am curious if all of you have those problem, as at least on user had not. There seems to be a list which tells Lithium which extensions should be allowed for attachments. RTF is not allowed (it should be added to the list) and that's the error message you get when trying to post a file which is not allowed:   As you can read, Mathcad files with extensions mcd, xmcd, xmcdz, mcdx should be allowed. But when I try to attach Mathcad files, I get a different error message and still am not allowed to do:Here it looks like Lithium would be happy to accept an mcd file but it looked into the file and came to the conclusion that its not really a mcd file. Needless to say that all files I was trying to attach were valid Mathcad files. I am not sure how exactly Lithium will decide if a file is a true mcd file or not, but there seems to be a data

Who do i contact to get access to the following site below?   https://community.ptc.com/t5/Reporting-Ideas/How-to-automatically-pass-log-on-credentials-in-an-Excel-report/td-p/318024  

I can't find here forum about administration, which I used for 20 years. . 

Content in the PTC Community will be unavailable during the maintenance window scheduled for 12:00 AM Pacific Time until 4:00 AM Pacific Time (3:00 AM Eastern Time until 7:00 AM Eastern Time) on Friday, August 4th.    During this time, all site-wide users will be impacted. Content will appear as "missing" as the site is re-indexed during this maintenance window. Please prepare accordingly.    This downtime is known. No issues reports are needed during this maintenance window.    Thank you, Linda