PTC eSupport Help Discussions

Trying to download installation guide from Implementer 11.2 and keep getting connection error.  Can someone just send it to me?

When I try to add a call to the case logger I get an error message "Forbidden". Therefore i'm not able to add a call.

Hello Users,            I come back here and let update me about new things wht happed here. Let be Active from today.. -

I know the offical PTC Help Center web address is :http://support.ptc.com/apps/help_center/help/.But what is the web address of "PTC Help Center" of Chinese language?

Is it just me?  Or are other people facing the same problem.  After creating a case, I'm unable to update it.  The issue persists across Firefox/Chrome/IE.  It even persists if I open the case in Chrome Incognito mode.  Still cannot update it.

How to identify in which queue the workflow process is running present in windchill

When will Mathcad 4.0 be available and will it be Windows 10 compatible?

The new Dylan case logger is extremely buggy and user unfriendly.  It becomes unresponsive and none of the javascript links work.Please provide a way to bypass it.

Trying to create a case and when I hit "Submit" I was presented with this pop up:After editing the text slightly, it appears the problem was the % character.  Is this intentional or a bug in the case logger?

On Thursday Last week, we rolled out the first round of updates to your eSupport experience for 2017. Here are a few short synopses of the changes we made:   Case Viewer We'd heard of your disappointment that we offer a "remaining character" counter when opening a case, yet don't have the same when you later add case comments. This has now been added, and works for multi-byte too: Also, some cases were inadvertently being reopened when either you, or Technical Support added administrative information such as a Tracking Number or Customer Environment Profile (CEP). Modifications to these fields now no longer affect the open/closed state of a case.   Case Logger When we introduced the new Case Logger in November, we configured our machine-learning technology to run and maintain 5 models representing PTC's main product families. For 2 product groups in particular (All Creo Elements/Direct and Mathcad products), the results coming back often contained articles from the Creo Par

Hi,When PTC use models in public videos I assume they are not those submitted to tech support?Models submitted to PTC tech support are confidential aren't they?Thanks

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The Arbortext 5.4 online license tool was retired last year. However, TS bulletin 172301 suggests this is now reinstated "for eligible customers". Following the link to the "Helpful Resources" page shows a new link for "Arbortext 5.4 online license tool". This link is wrong and doesn't work (it seems to be pointing to a dev/test server "supportdev.ptc.com"). The original link for the Arbortext 5.4 license tool also doesn't work. Either the tool should be reinstated, or the TS bulletin should be rewritten or retracted.

The f2 key stopped working (or so I thought) so I made a quick mapkey to resize. Unfortunately this takes me out of whatever tab or function I was in when I now use the good old f2 key (my new damn mapkey).Does anyone know how to fix this?

I'm trying to create a FRACAS report containing 2 pages, however, I cannot find a way of inserting a page break in the edit view.

Trying to log but not understanding which is our SCN no. and it was not displaying previous.   virgo valves and controls pvt. ltd. Customer Number: 331114 Support Package: Gold

I want to search a SPR case,but I can't find the web site,can someone supply it? Thanks!

I opened cases for licensing, received email confirmation, but when I use the case tracker I do not have access to the case.

Is it possible to delte users from eSupport-Portal?I only found a way to revoke all permissions from the users.Thanks

Product documentation is one of the key assets that customers use to discover and learn about PTC products, and one of the main reasons why they come to the eSupport portal.     At the beginning of this summer, the PTC documentation team and the web team regrouped to talk about how we could improve the customer experience with the product documentation. At that time, it was fragmented (Creo and the CAD products had their own page), and not very easy to navigate (help centers somewhere, reference documents somewhere else). Moreover, documentation access was restricted to authenticated users of the eSupport Portal.   Last month, we released an updated web site for the PTC documentation with a new design allowing you to Browse and/or Search for the documentation Access Help center and Reference Documents Access from a mobile device Navigate all PTC products from a single place         Let us know how you feel about the change and how we could impr

I need to remove accounts of users that are no longer with the company from ptc.com. How do I do this please?

http://help.ptc.com has moved to http://support.ptc.com/apps/help_center/help/.  Problem is, it won't load.  Pierre and Peter‌, any ideas???

Has anyone else noticed that there hasn't been much content in the support update email that last few days?

The knowledge base search automatically highlights words in the search results that match the search term.  This is good.  It also seems to be highlighting partial word matches.  This is not good (in my opinion).  In the example below, "do" and "working" should not be highlighted.  Neither of these are search terms.

This topic is a place to discuss random observations about the reference documents currently provided in the Product Help Centers.  This was spawned from a discussion started by Gary Jackson proposing the idea of moving more of the existing PDF documentation online.‌   1.)  Searching for a combined term (or phrase) should default to providing results for the complete term.  Search results for only one of the words should only be returned after results for the entire phrase.  In this example, only one of the results has anything to do with BOTH of the terms.   2.)  The text highlighter does not match the search term when searching for something in quotes.  In this example, "name" in the middle of "rename" should not be highlighted since the search term was "common name".