SLM (Service)

An article on the technical and product evolution of Arbortext Advanced Print Publisher (formerly the 3B2 Publishing System)English / Italian(Article content as published in the UK ISTC Communicator Journal 2010)

Hello,I have some publishing profiles set up in the servicemanual.pcf file in our custom directory on our Publishing Engine server. We just added another user to the system (for the first time), and her Arbortext editor does not "see" the .pcf file. She does have read access to the custom directory. She is using a floating license. Any ideas on what is preventing her access to theprofiles?Arbortext 6.0, Windchill 10.0Thanks,Lisa AntellTempe AZ

Our publishing people still use Epic CD-ROM Composer 4.2 and have a usage question that I cannot find in the documentation or PTC's knowledgebase.When creating a new project or defining the consumer customizations, the wizards have various default values for folders, names/title/descriptions and other settings. We find that we need to change nearly all of them to meet our requirements.Can we change the default values so that our people do not need to type so much?Is there an editable configuration file with the default values?Of should we just create a template project and copy it for each new project?P.S, We do intend to move to Digital Media Publisher (DMP) or PTC's latest equivalent.Our publishing guys are simply comfortable with CD-ROM Composer at this time (with ArborText Editor 5.3)Gerry ChampouxWilliams InternationalWalled Lake, MI

I am trying to add profiling to text in a table, we are creating a parts catalog and have a requirement to add part numbers to the catalog that some of our clients do not need to see. So I thought that this may be an easy way to show and hide content. When I created the table, in order to see the text centered aligned, I removed any elements from the text. When trying to apply this profiling it seems that you need to have a element. Can I show or hide Columns instead.ThanksBryon

hi We are using ISOViewer for viewing cgm images in our e-commerce application. We are planning to build Android app. Android by default does not support viewing of cgm image. Can ISOViewer be used for viewing cgm images? If yes, can someone explain how to integrate ISOViewer with our app?ThanksRavi Kanth

We keep getting an error for a specific attribute. Invalid value "" for attribute "monographstatus" Even though I have set a default value to "none" in the DTD, the editor does not actually insert the attribute in context until you manuall go into the Modify Attribute box and set the value to none. Only then will it actually show up in the editor.I was wondering how can you can automatically set the value (acl) of the attribute if it's blankI don't know how do to acl but it would be something like this:IF attribute "monographstatus="" then value=noneIF attribute "monographstatus="anything else" then don't do anything.Make sense?OR - is there a way for the Editor to set the default values in the editor.Hope this makes sense. Any help is appreciated.Thanks, Darquise.

Hi all,I need to install Arbortext IETP. i have dowlloaded installation for Arbortext Aerospace and Defense and there should also be installation for Arbortext IETP but in folder Server installation\Arbortext IETP i have only .war file! No setup.exe or similar. How can I then run IETP installation? I have also tried to extract it but it doesn't help.Thanks to all.

We want to start inserting QR tags in our paper documents to provide an online link to them. Do we need to mess around with inserting a PNG file into the document or does anyone know if Arbortext has specialized support for QR tags?

Hello,I have experimented with creating PDF bookmark entries.Arbortext Editor truncates the length of the bookmark entriesafter 65 characters.There is no difference, if the PDF bookmarks are automaticallycreated or created by the stylesheet (Direct PDF feature).Does anybody know how to change this behavior?Is this a feature or known bug?ThanksJürgen SchnurrTechnische Dokumentation--

Today's Service Lifecycle Management and Arbortext sessions theme has been around poor service performance. Everyone has a poor service experience. If you want to start a conversation at lunch tomorrow with the person sitting next to you bring it up. Service experiences can be a great conversational starter. Whether it is your car being maintained and serviced, appliance being fixed or maybe you sat on the tarmac for one minute too long due to the door being stuck (ok that is happening to me a lot lately).The first thing I learned in marketing 101 is if your customer is happy they will tell one person if they are unhappy they will tell a minimum of eight. That was 17 years ago when social media didn't exist. Now they just tweet it and it goes to hundreds, maybe thousands.What is the cost of poor service experience to the company? Poor customer satisfaction when they lose faith in their investment and the ability to maintain and service their product. Is the measurement loss in brand va

In Annotation you have the text reference to introduce an automatic text in plane.How to create a new text reference like meterial or mass, to integrate the information in a text box?

Today at 2:30 Mike Sundquist, PTC is presenting on the topic of  Product-Centric Technical Information in Gatlin A-3. I asked him what his presentation will cover, take a look and I hope you can join us. Video Link : 3047

I just arrived in Orlando for PlanetPTC 2012. This is my 6th PlanetPTC conference and as always it is still honor to attend.  This year brings new excitement with new role marketing for PTC’s Service Lifecycle Management Solutions. I am excited to meet some new faces and of course say hello to old friends. We have a wide variety of activities planned this year around Service Lifecycle Management and Arbortext that you won’t want to miss. Here are a few highlights:Solution Expo:Come visit us in the Solution Expo where we have experts on Technical Information, Technical Information for FAD, Technical Illustrations, Service Parts, Warranty and Contract Management and Service Center.Usability LabsSign up to provide us feedback on Arbortext Editor, Windchill Service Information Manager,  Windchill Service Parts, Service Center and PTC Tech Support website redesign.Highlights of Monday agenda sessions you won’t want to miss:1:30 in Gatlin A-3, PTC Service Lifecycle Management Strat

Hello!I created two types of hatching in the file "Hatching_new.iso". One of them is "Type 1" - copied from the template file "DefaultHatchings.iso" in Arbortext IsoDraw 7.1 M070 (located on the path: C: \ Program Files \ PTC \ Arbortext IsoDraw 7.1 \ Program \ Patterns), a second type of "Type 2" - created new and, thus, does not work. Why is hatching "Type 2" does not work properly when hatching a closed object?

Hi I would like to know if any one has attempted to come up with a ROI template for using arbor text in structured authoring? I would really appreciate if we can discuss and share information related to this topic.RegardsGladstone

Hi!I am a new user with ISODRAW 7.2, and will direct a project that will transfer the existing technical manuals using Arbortext editor 6.0 (with styler)The organization have just begun using Windchill for the technical documentation regarding CAD.Now it is my turn to implement the manuals.So, will i need additional software/add-ons to create a manual with the iSpec 2200-standard of ATA?What are your thoughts and recommendations?RegardsLars

I have a legacy application that consists of stylesheets for the following:- Editor environment- XSLT for HTML output used by an IETM viewer- XSL-FO for PDF generation used by a 3rd party applicationCurrently all of these stylesheets have been developed independently, but should be kept consistent. The HTML output uses a lot of Javascript to manage some fault isolation steps. The Javascript hides the branches not taken during the isolation process; rather than showing a bunch of steps with links to the correct next step (as would be shown in the Editor while authoring). The same steps in PDF are actually rendered via SVG to produce flow charts.These stylesheets are for S1000D data modules, so they are a bunch of individual topics that are then organized as a publication. Currently the PDF is generated by the 3rd party application because it is used to organize the content and bring it together as a single XML file (from SGML data modules).I'm thinking about refactoring all these styles

Hi,Can someone help in getting rid of the issue/warning I am running with? Anyadvice is welcome.Assumptions:

Just wondering if there is a way to tell where a topic is used? Would a CMS tell us which dita maps contain certain topics, if we needed to search for a specific one.eg If we reuse a parts list and illustration from a parts catalog in an instruction, and then update the parts list and illustration in the parts catalog, how will we know that the kit instruction also needs to be updated?ThanksBryon

One of our illustrators has asked if I can put a macro to a function key so he doesn't have to keep picking the macro from a toolbar.I can't find anything that says function keys can be set manually, so just hoping someone knows different.

One of my clients might need an S1000D expert (which I am not) for a production project.Any developer(s) out there who would be available as a contractor for the work? Note that this is just an inquiry about an inquiry, and the timing is unknown.Unless other Adepters really want to know about this, you can reply privately to me.Thanks!Suzanne NapoleonSuzanneNapoleon@FOSIexpert.com."WYSIWYG is last-century technology!"

Here's my structure (Styler 5.4):<condtinsp><inspection><condition></condition><req></req></inspection><inspection><condition></condition><req></req></inspection><inspection><condition></condition><req></req></inspection><inspection><condition></condition></condtinsp>I want to number the condition tags but only if they have content (they have no title so making them a Formal Block didn't help) with the XPATH count(../preceding::condition) + 1I created a content test condition for the XPATH on <condition> in Styler so only the non-empty conditions are numbered, but the counter is incrementing on the empty conditions. So the first three numbered <condition>s are numbered 1, 9, 10 because there are 8 empty conditions following the first numbered one.I don't know how to keep the empty <conditions> from incrementing the counter, or if th

We have a numerical index being generated, but the numbers are in sequential order sort of. We have a mixture of 4, 5, 6 digit part numbers the 6 digit numbers are listed first in sequential order, then it displays the 5 digit numbers in sequential order, then it displays the 4 digit numbers in sequential order, then it does the few alphabetic entries that are in it. Where do you change it, or can you even change it? In styler I have found the indexes tab, and from there checked out the formating tab. I did not see anywhere to make these adjustments. I also found sfe:indexAlphaGroup_Main_Index, also did not see anywhere to make these adjsutments.

Hey everybody...We are looking forward to PlanetPTC Live 2012 in a few weeks, and hope you are, too. We’ll have lots to talk about, share, and showcase. I hope you’re attending, and if so, I’d love it if you could come up and say “hi!” to me while I’m there (look me up on Community to see what I look like, and send me a note, too).I’m also writing to see if you are interested writing up a short article while at the event. We’re not looking for long narratives (though that’s OK) - just some customer reactions to the keynote events, what you think about the Product Updates + Roadmaps, what you’re learning while at the event, or a great connection you made via one of the many networking opportunities. You can even use it as a way to take notes on your sessions – a dual win (plus a digital record to justify why you should attend next year).If you are interested, head over to this post to learn more and contact me.Thanks!-Alan

Currently Arbortext and ACM fail to update the dependent topics contained in a DITA map or DITA bookmap to the latest version in the content management system if other users have updated a dependent topic since the last time the current user has opened that topic themself. This seems to be a failure to adhere to at least the spirit of DITA, if not an full-fledged failure to support the standard.Users should be able to open a DITA bookmap and select File > Update Object and have an open to have all dependent objects updated, as well.