SLM (Service)

I have Windows 7, IE 9, and some security settings which turn various things on and off in IE9 to make it more secure Arbortext IsoView Control is Enabled in manage add-ons   I can view the majority of items in the WebCGM static-graphics (V1-3) tests, and the dynamic10 (V4) tests,   However, when I try the WebCGM 2.0 add-on test modules, each time the page loads, I see a 'PTC' image, instead of the CGM object. Pressing F5 or Ctrl-F5 results in a different PTC image, and I simply cant get the CGM object to display   Same thing happens for the WebCGM 2.1 Test Suite   The PTC image that appears, for example, says "Arbortext IsoDraw Intelligent Graphics, PTC.COM", or "Arbotext IsoView Evaluation Copy, PTC.COM" and I simply cant get the 2.0 or 2.1 drawings to appear.   Any ideas as to what may be causing this?

When we launch the print preview the file is composed as a pdf automatically. How do I turn this off?I noticed that my Arbortext print preview does not look like the user beside me. Attached are some screen shots of the two different windows.Item #2 in the screen shot produces the correct view of the print preview.Does anyone know how it is that we have different looks to the print preview? How can I get my setup to be like Item #2?

I use the ACL function "dlgitem_get_value" to get the value of the element "datetime" but this function returns an integer.For exemple, I select the date "10/10/2013", and the function returns the integer "1381356000".I would like a function which returns the string ""10/10/2013". Is it possible?Kind regards,David

Adepters:We use links in our PDFs extensively and they work great. We've also implemented links from one PDF to another and they work great. One problem we've noted is that they don't always work correctly or at all when the PDF is launched in the browser add-on for PDFs. But, if you set up the browser to disable that add-on and always use the Adobe Reader, there's no problem.Has anyone experienced this problem with browser add-ons and, even better, found a solution?Dave HintzSiemens

I found isoview 7.3 in windows8/8.1 when you zoomout by tow fingers, actualy it acts as zoom in.The same as zoomin by tow finger. In a word, Isoview give the error response to my gesture. Is there something config error, or Isoview dose not supports gesture in windows 8/8.1. Have anybody know dose Isoview supports windows 8/8.1 ? If not ,dose ptc has the plan to supports windows 8? Thank you very much.

Hi,I am creating a print fosi for our tech authors to review content in a pdf form.I have an element that requires a 3-digit numerical value per its DTD (which I can't alter) and am capturing its value with a savetext in order to output it later in the instance. That was fine, but now my authors want to see that number output without its leading zeros when they print a review copy if its value is less than 100, i.e., "98" not "098". Is there a way to strip those leading zeros out using FOSI?Thanks, KM

I have referenced a footnote in a table that is in a table, the reference and the footnote are both in the second table. When I publish the pdf, the footnote appears but the refereced one does not. I think the context should be under xref. But what should my context look likeIf I add a new one it tells me that tgroup is not a parent of xref and that tgroup is not a parent of tgroup.Thanks for any insight Bryon

Hi,We are trying to pass HashTable as a function parameter from JAVA to ACL.Following is the sample code snippet for the same. We are able to pass the HashTable from java to ACL and also able to print the HashTable as {KEY=VALUE} .*SOS.java*: Hashtable<string,string> hashTable = new Hashtable<string,string>(); hashTable.put("ONE", "1111"); hashTable.put("TWO", "2222"); String cmd = "ditadocs::sos_link_insert(" + "\" + text + "\" +"," + id + ",\"+hashTable+"\"+")"; Acl.eval(cmd);*ditadocs.acl:*function sos_link_insert($docname,$doc,$selectedTopics){ consoleT("DOCNAME:".$docname); /#DOCNAME:whatIsDocument1/ consoleT("DOC:".$doc); /#DOC40/ consoleT("SelectedTopics".$selectedTopics);*/#SelectedTopics{TWO=2222, ONE=1111}/* local arr[]; local i; # Convert the ArrayList object to an ACL array local size = java_array_to_acl($selectedTopics, $arr); consoleT("SIZE".$size);///#Exception occurred during event dispatching://// #com.arbortext.epic.AclException: [A11276] Badly formed numb

We have a problem with footnotes containing large amounts of text, the latter wholly and constantly staying on the same page as the corresponding footnote marker. This leads to very unevenly distributed text along some pages (i.e. large blank areas at the bottom of said pages).I have read all the relevant documentaton provided with Styler and tried everything through the Styler interface, but to no avail...The vast majority of the formatting rules for the "Footnote area properties" seem to be interpreted correctly, but the "Keeps" rules in the "Breaks" category seem to be ignored by the composition engine (it is set to "No" for keep element together, keep with next element and keep with previous element).Is it possible to allow (or force) footnote text to span on more tahn one page, through the Styler interface or otherwise?We are using Styler v. 6.0, composing through the FOSI engine (which we would like to keep) and we use the "Inline" footnote model (as qualified in the Styler docum

I have a xref that is not publishing as a blue. It is located in a table. The xref outside the table publishes fine. I think it is a formating issue. Where do I need to look in styler? under the Xref element and if so do I need to make and if statement??Thanks Bryon

Hints or tips for translation would be very much appreciated!

I will try my best to explain.I have a ditamp that has torques specifications in it. I wanted every manual to have the same info in the same order. The way that was figured out to do it is to create a topicgroup in this ditamap and then reference the topicgroup from each ditamap. Seems to work well.I now have a user that wants to create a xref to the torque specifications section. When we create the xref, big red letters state, missing cross reference text. When we publish it, is says the same thing. I expect this is a style sheet modification but need some guidance.ThanksBryon

We use Arbortext Editor version 5.3 and Arbortext Publishing Engine version 5.3 to publish PDF output from DITA source content. Straight single quotes that appear in <codeblock> tags in the DITA task topic render fine in the output PDF. The issue occurs when a user copies the code from the PDF to a text editor such as Notepad. The straight single quotes appear as curly single quotes in the text editor.We use Arbortext Editor with Styler to manage the PDF stylesheet. I have tinkered with multiple settings and I cannot resolve the issue. Since the straight single quotes render fine in the PDF, maybe it is not a publishing issue. If I understand correctly, there are multiple layers to a PDF file. Maybe it is an Adobe font issue that needs to be resolved?Has anyone else experienced this issue? If so, how did you resolve it?Thanks!

We have recently (corrected) been testing Arbortext 6.1. My question is when I used to insert a hazardsatement it would come with an assortment of tags inside it messagepanel, typeofhazard, howtoavaoid. In this new version it does not seem to add them to the hazardstatement tag. Where do I look to correct this behavior, is this a setting I can find in styler to define what tags are included with an element?Thanks

How do I get past this message?[A11095]on line 6: Cannot find file called "C:\Program Files\PTC\Arbortext Editor\custom\doctypes\lib\dcf_strings.ent"

Hello,we're working with Arbortext Editor with Styler 6.0 and DITA.Usually we're refering graphics in our documents with relative paths (e. g. "..\..\images\product.gif"). This works fine, but now we have a new document type, that demands a picture in the header on each page of the pdf. The header is generated content, of course. But if I insert a graphic into the generated content, it does not generate the regular -element), but a pathname attribute. This pathname attribute does not seem to accept relative paths, but absolute paths (e. g. "c:\products\documentation\images\product.gif"). Sure, it still works, but it does not fit to our workfow. Is there any way to realise graphic references with relative paths in generated content?Thanks for your help!

Hi Everybody,I'm stuck with this oneMacro txtbrkt01# recorded with Arbortext IsoDraw 7.1 Select if Text contains '[1]'(RENAME [1])End Macroin this one i would like to take every text who represent part number [1] with some suffix ex: [1] SCREW, and rename [1] without SCREW.Many thank for support!!!

I want to know more about using the .zip file update to the custom folder.I want to make it so my users can pull the .zip file and allow it updatethe custom directories.any guidance?d

I don't see this in version 5.4 and I thought it was implemented by this version? I updated to the latest release M170. I need to be able to search for a particular element by name and attribute value. Even searching the markup for the attr value would suffice, but checking Match Markup in the f/r dialog options does not work. I could have my doc writers create bookmarks but that is less than ideal.

I'm using Architect to create a custom doc type. I selected XML(DTD) and although I am making progress, there are several glitches. One, when I save from the DTD editor I get "ERROR: could not write DTD file ..." even though it does actually save the changes. Two, when I select Edit->Test Document and Stylesheet the DTD changes are not active. I have to close Architect and reopen or open Editor or Styler and open the test XML doc or create a new one to see the changes. After I open the folder in Architect, the Compile menu only shows Compile->Validate Stylsheet...the command to compile the doc type is removed. I guess I have missed something in the inital setup? The documentation for initiating a new custom doc type is almost nil, at least to my searching so far. A detailed step-by-step example would be a major help.

A plugin we have to use in Isodraw 7.3 needs Isodraw to be installed in C:\Program Files\PTC\Arbortext IsoDraw 7.3.I tried to install it there with custom installation, but the installer ignores this path and installs it intoProgram Files(X86) - so we can´t use the plugin (which we need to use) anymore.

Hello everybody!!Does anybody knows how can I add shortcuts to my XUI buttons? I'm trying to implement some usability principles in my tool, and I want to provide access to the user through the keyboard.Thank you so much for your help and support. Regards!Paulette Zorrilla

Is there anything that controls the visibility of a selected item in IsoDraw...in any of the preferences?One of our users has an issue that once an item is selected in IsoDraw and he goes to move that object (can be text, graphical, etc), the object becomes invisible and he cant see the movement of the object. It only becomes visible again when he lets go of the mouse.IsoDraw has been reloaded to see if it was an install issue and the problem remains. Out of the 8 users, only one has this issue. STUMPED!

Hi,We have done customization of Arbortext Editor (Epic), and we want to avoid using ACL functions for a functionality. Instead we wish to do it using java. And, we need something equivalent of find command of ACL in java. Is there any such thing available? It is ok for us to use Arbortext classes for that. I looked into the documentation but could not find it. Any pointers will be appreciated.Thanks

Hello experts!Ok, so I've been playing with the jvm and I would like to know the flexibility provided by Arbortext in order to modify or not use the jvm.dll provided by default in the installation folder. Until now I have the idea that by first instance Arbortext Editor will always use the one provided by default, is that correct? Do you know how many ways do I have in order to personalize my jdk version according to my Arbortext Editor? Is that possible? and also I would like to know, is that recommended? In my case I have the Arbortext 6.0 32-bit and in my computer I just installed the 32-bit Java7.Thank you soo much for your time and suggestions/responses. Have a wonderful day! 🙂P.D. (I would like to know also if it's possible to know if my Arbortext Editor is using a 32-bit or a 64 version. Do you know any command to get this information using ACL?)Paulette Zorrilla