Community Archives

As per the thread I am on the same spot

Request help to Change the Role as "Chalk User" or "Business Admin" from "Primary Admin" Role selected by error

Chalk for Mobile Bug fixes and minor improvements Chalk for RealWear Bug fixes and minor improvements Chalk for Desktop Bug fixes and minor improvements Chalk Admin Center Bug fixes and minor improvements

Hey, im trying to setup the SSO integration with our Azure AD, on Azure im able to get the correct answer and to test it correctly. on the Chalk side I get : There was an error while testing your Identity Provider:The 'email' attribute mapping is incorrect. When i look in the Azure AD app, it's the same email as the one im connected.   Do you know if their is special things to do to get this working ? thanks,

Hello, customers in Argentina are not able to see Chalk available in Google play using Samung A10 (SM-A105M). Any ideas why Chalk app is not visible for download?   Luciano

Chalk for Mobile Still frame annotations now supported on mobile devices and tablets Bug fixes and minor improvements Chalk for RealWear RealWear users can now receive still frame annotations from mobile experts Bug fixes and minor improvements Chalk for Desktop The orientation in Chalk for Desktop now automatically matches mobile user's capture orientation Bug fixes and minor improvements Chalk Admin Center Account administrators can now download the RealWear app directly from the Admin Center under the Hands-Free Remote Assistance section Bug fixes and minor improvements  

Dear Support,   My co-worker and I cannot start a new session or connect to an existing session in the Web Browser App.   It only shows the loading icon, but nothing happens.   Could you please help me with this problem?   Best wishes,   Alex

Can we also overlay a 3D model over the physical component during the vuforia chalk session and then use the overlay for annotations / markup? Can the Vuforia Chalk's recorded session and pictures be updated/ uploaded into Windchill? Are there any SDK/ APIs to access Vuforia Chalk's recording sessions and the pictures ? I Where are the Vuforia Chalk's recorded session and pictures stored? If it's in PTC Cloud, then how can the different team members (field engineers, design engineers, etc) access it.

Hi team, this questions may have come already but I haven't find an answer yet. A big customer is looking to purchase a big batch of licences for chalk, they are concerned about how they can control the new licenses that some individuals in the company could purchase in the future. When buying different licences in different time spams, will there still be a single administrator for a defined company? or there will be one administrator for each license bought?    Also will the Administrator account for chalk count as a named user or as a host? Or is there a way that the administrator only have access to control the admin center but is not able to consume the slots for the users or hosts?   Hope you could give me some guidance   VF

My customer is Vuforia Chalk 5 sessions' Primary Admin and he wants to transfer it to other user. I can't find how to change mine to Business Admin and transfer to other user. Please guide me how to do this.    

Take long time to scan environment before annotate.It take time around 1-3 minutes for application to learn the environment.(Sometime it take longer time or cannot use this function)Is it normal condition? During initiate video call, Application always show as “poor signal” even if we change from mobile carrier or WIFI. But other video call application not has this kind of issue. When start session, How many member can join per session?  

Chalk for Mobile Bug fixes and minor improvements Chalk for RealWear Bug fixes and minor improvements Chalk for Desktop Bug fixes and minor improvements Chalk Admin Center Bug fixes and minor improvements To continue using all features of Chalk, you must update to version 4.5.1.

Hi,    Is anyone aware whether it is possible to have live annotations in Vuforia Chalk session when 1 user is on mobile device and other is using a Realwear helmet in the field.  We are unable to do this and currently use a "work-around" of still images and annotations for the realwear user.  Can anyone help please.    Regards. Rishi. 

With a newer RealWear Headset -with the latest firmware and chalk App 4.2 receive the Error "Your request did not make it through your Network. Please try again." Initiated app from IPAD also using V4.2 and can view on Desktop chalk webpage.  Used the same network connection for realwear, also used seperate network connections using hotspot, and work's on site network to try and trouble shoot.  I did use your twillio app to test the network and it passes.   Thanks in advance!

Ciao, Pensi di sviluppare Vuforia Chalk anche per Samsung Galaxy A6? Android versione 10.   Grazie

General Ability for session to run longer than an hour Chalk for Mobile A guest participant's Display Name is now auto-populates with the device name they are using to join the session Bug fixes and minor improvements Chalk for Desktop Improved poor connection indicator for Desktop users Bug fixes and minor improvements Chalk for RealWear Bug fixes and minor improvements Chalk Admin Center Bug fixes and minor improvements

General New Waiting Room feature enables hosts to control who is allowed to join their sessions Chalk for Mobile The number of participants who have joined the session out of the max number of allowed participants is now displayed in the Participants panel Bug fixes and minor improvements Chalk for Desktop Clear All action allows hosts to clear all annotations in a session New Undo All action allows individual participants to clear all of their own annotations Better handling of still-frame annotations in the Session Gallery when in a session with a participant who is using a RealWear device Bug fixes and minor improvements

Using an Iphone to Desktop App for a demo, Pausing the image on the desktop app, while the Iphone is moving around.  I can draw a circle on a area, however, when I press the play button, the AR circle moves, and the Iphone and Desktop AR locations do not line up.    has any one else experienced this, and is there reason for it happening?

Chalk for Mobile Bug fixes and minor improvements Chalk for Desktop Still-Frame annotations now included in Session Summary Bug fixes and minor improvements Chalk for RealWear Bug fixes and minor improvements Chalk Admin Center Administrators can now see the most recent version of Chalk that their team members have used Bug fixes and minor improvements

Vuforia Chalk for RealWear is now available and supported on the HMT-1 and HMT-1Z1 headsets! Chalk for RealWear gives technicians access to remote expertise while keeping their hands free to complete tasks safely and efficiently.    Along with giving users a hands-free experience, Chalk for RealWear also offers still-frame annotations for desktop users. Still-frame annotations allow the desktop user to take a still image of the RealWear user's environment, annotate it, and send it back to the RealWear user.     Chalk for RealWear users are then able to view these still-frame images at any time during the Chalk Session.     Chalk for RealWear is available as part of the "Chalk Hosts" package. Entitled customers can download the APK from the PTC support site. If you do not have a Chalk Host package, please reach out to your local sales rep to learn more about upgrading.   Please note that there are a few limitations for this new feature: Currently, R

Is Vuforia Chalk support by Samsung X Cover Pro?  Regards  Sergio

Hi, We have since purchase a subscription license from a distributor but until now have difficulty in linking or transitioning our account. Please advise.   Thanks   Wilmerr

Hello. Is it possible to embed Chalk into a mashup? Anything similar to the Chalk plug-in in Vuforia Studio? 

Does Chalk support Surface devices? I don't see that the Microsoft App store is supported but could they use the browser on a Surface and have limited capabilities for it?

Will be possible to have longer calls than 60 minutes?