Customer Success

The PTC Technical Support knowledge base contains a wide variety of articles written by our team of technical support engineers, with new articles being published every day. Did you know that you can have all this rich content delivered to your inbox daily or weekly? The PTC eNews & Alerts email subscription allows you to stay on top of the latest developments at a time that suits you.   With a single click you can subscribe to the articles you use the most:     You can also sign up for updates based on the Product, Release and Technical Area that you are interested in:     Based on those selections you can select to be notified just about articles related to SPRs and/or all types of articles. You can also opt to be notified when new articles become available and/or when existing articles are updated.   Last of all, the Preferences tab enables you to customize when the email hits your inbox.     So why wait, be the first to know when PTC T

Hello everyone, I want to see effect of water moving in the pump with creo parametric.Please share with video tutorial or books.

Yes we love surveys. Until we had this space this was our main way to hear what you were thinking about the eSupport Portal. That's how we realized that our previous search engine was not meeting your expectations : we rolled the new one just a year ago and since then,the number of feedback related to the quality of the search results dropped significantly. That's also how we realized that our new License Management tools or our article feedback widget needed a refresh (both are currently in progress and we will share more about this in the near future...)   So, is the survey going away now that we have this community space ? Not really : the survey still allows us to evaluate in a factual way how you perceive the eSupport portal and how successful you are when you visit us. So let me tell us a bit more about how things work Whenever you visit the eSupport Portal, you might be sent a survey by email the next day, but not everytime : 1 survey per month per user max. For those of y

Every month, about 30,000 of you connect to the eSupport Portal to download the latest version of a PTC software, search our knowledge base, manage your licenses, browse the product documentation or do one of the many things the portal offers.   As the eSupport portal audience is growing and as the pace of changes to the eSupport Portal is accelerating, we thought it would make sense to find a better way for PTC to communicate and collaborate with customers. Having a dedicated space in the PTC Community seemed to be the best option as it will allow you to share enhancement ideas, read about the latest news and upcoming changes in our blog and get answers to your portal-related questions from portal power users and PTC employees in our discussion forum.   So let me introduce you to the core eSupport Portal team   Jenny Tian, based in our Shanghai (CN) office is in charge of our Globalization strategy and user education. She’d like people across the globe to have a great

I'm new to eSupport Portal. Where do I start ? Check our eSupport Portal FAQ Article. Account, Cases, Licenses, Knowledge Base it's covering it all! I'd like to suggest an enhancement to the eSupport Portal or one of the tools. Who should I talk to? Product ideas are the right channel to propose a change to the eSupport team. Check if your idea ha snot already been submitted. If not, create a new idea and other customers will comment on your proposal.The eSupport Portal team will review and comment on the most popular ones. I can't find anything in the Knowledge Base. What's wrong? We're sorry to hear this. Let's see how we can  help you out If our search engine is returning too much content, try to use one of our advanced search techniques to narrow down the number of results returned If  our search engine is returning too few results, we don't have content for this specific topic and you should start a discussion to talk about I have a problem with one of the eSup

Getting started with the Knowledge Base Federated Search on the eSupport Portal. This video will teach you how to use the core features of the KB search engine as well as some of the advanced tips and tricks. Additional advanced search techniques are available here.

Does anyone know of a good tutorial or training source for using "GLOBAL REFERENCE VIEWER"?And the advantages for using "global reference viewer"?

What are the future plans for updating, supporting and providing training for Direct Modeling and Direct Drafting?

As a company headquartered in Boston, it’s about time we cite one of our city’s most famous sons…   “Either write something worth reading or do something worth writing about.” – Benjamin Franklin (January 17, 1706 / Boston -- April 17, 1790 / Philadelphia)   I just saw the quote while doing some reading on the web and it made me think. We all try to do our jobs the best we can and we hope that others appreciate this and find value in the things we say, write, or offer.   For our team at PTC University, this relates to our instructor-led training classes, our eLearning courses, and all the other services we are offering to ensure PTC customers are successfully using our software and solutions.   We have a global team of subject-matter experts with many years of industry, but also teaching experience to create our training content in cooperation with PTC product management. Our instructors undergo extensive didactical training, too.   We do hope you find our clas

Hi,   I am urgently looking for PTC DM Express tutorial for annotation (pdf preferably in german language, videos in english are ok). I only found too less videos in internet.   Do you know some? Thanks.   Best wishes Heinz 

Hello everyone. I am new in mechanical simulation and ProE. Now, I've been searching a basic simulation tutorial. Could anyone offer documents or others for beginner?Thank you in advance.

I am trying to pay for a PTC Learning class but they have refused to contact me to allow me to pay fr the class. The class is Monday. Has anyone else had this much trouble arranging a class?

PTC University Expert Model Analysis 2.4 was released on December 15, 2015.   This is a small release that allows PTC University to enable, disable or limit features in XMA Desktop via the license file allocated to customers.  With this ability, we'll be introducing a new lower cost variant of XMA Desktop in the next few weeks.   What’s new in XMA 2.4:   Existing XMA Desktop licenses issued prior to the 2.4 release will work as they did in XMA 2.3; enabling all features available at the time of XMA 2.4. New XMA customers may purchase a lower cost license with some features disabled and/or a limit on the number of files that may be scanned per scan. Users can query the XMA Desktop features they are licensed to use by looking at the feature configuration information in the About PTC University XMA Desktop dialog.  This can be accessed by selecting Help > About PTC University XMA.   If you have any questions or feedback about this release, please don't h

Hi,I'm looking for a trainer who is knowledgeable in 5 Axis mill-turning area in Creo 3.0Any recommendation ?

I have recently got a DIY 3D printer and I have been using Freecad but I read that Creo was a better free cad since it was parametric.  I have been trying the free trial software with youtube tutorials and I like what I see so far. I have been working on this tutorial, Creo 2 Tutorial - Name Tag with Text on a Curve - YouTube .However, I do not have the tame text tool as the tutorial, or at least I do not know where the find it. The only text tool I have found is in the one shown in the picture below. Is there anyway I could wrap text around the edge of my model?

Hi All,I’m having a bit of a hard time with this. I seem to have a singularity, and I can’t get away from it. I’ve done a few simple models akin to what I’d expect here at work, and each seem to have convergence issues. I’ve tried various methods, but it’s always there. My Von Mises graph is always rising, although some to a lesser degree, always rising.Today I’m attempting the ‘connecting rod’ model from the ‘Toogood’ book, Creo Simulate Tutorial. Of numerous analyses run, my singularities are always one of the two points highlighted. No matter how I try to isolate these corners/points, I can’t get convergence. I’ve tried multiple attempts at excluded edges & points and re-entrant corners. I’ve even been playing with mesh sizes.. Nothing seems to correct, or lessen the convergence rise. Mind you, I am getting better at knowing what to turn off, what to turn on, and what / how that affects the results.I’m currently playing with the geometry, and adding rounds to the 90° edges. Whil

Is a there a detail tutorial somewhere that demonstrates how to use program effectively?

I just started using creo 2.0 lathe environment.  no training provided so depending on tutorials and youtube for help.  need tutorials on how to create turn, thread and groove sequences. need to know about tool libraries. need to know where to look for tutorials. anybody out there willing to help out a newbie?

How can my colleague become a new E-learning user ?

Let me start by saying I am essentially self-taught when it comes to simulate. I have no training aside from a few examples on SolidWorks back in college (six years ago). I understand the mathematical concepts of FEA, but my practical knowledge has proven to be frustratingly lacking. So please forgive me if I am unable to frame my question properly in technical terms.I am doing an analysis on a lifting device designed to retrieve and replace large tools from shelves. It is basically a "hook" to reach into the shelf to grab the tools using a hoist.So far, I have only attempted static analysis. Is that sufficient? Do I need to do a more complex analysis? If so, that's a whole other can of worms for a later discussion.My immediate problem is a huge discrepancy between stress and displacement in my static analysis. You can see my method and results via the attached screen captures.Stress looks good - well under yield strength. The displacement is another story. Where am I going wrong? Are

To attach a file to your Reply, you have to click Use advanced editor link located in the top right corner of Reply window. Then click Attach link located in the bottom right corner of Reply window.Important note: Add Reply button is located at the bottom of HTML page. You have to scroll down to see it.

ProE has been the tool of choice for us for many years.  Due to our IT, we are still stuck in Windchill 9.1 Creo/Element (AKA WF5).  We are getting pressure from various R&D and some thru acquisition that want to start supporting Solidworks.  We have folks that are importing Solidworks files into ProE so that can load into our Windchill.  This issue has been brewing and I don't think by saying you have to use ProE is going to solve this.I am sure I am not the only one who is facing this problem.  Our IT told us that we will not be moving to Windchill 10.X/Creo X by the end of next year at the earliest.  Therefore I am stuck in this environment where people are doing their own thing anyway.1) We have one supplier that will use ProE (Creo 3) but that does us no good.2) companies that we acquired, will not stop to learn ProE when most of their existing designs are done in Solidworks.3) Unite Technology would be nice to support muti-CAD environment but we

HI,   I have a problem with learning connector with Creo Parametric 3.0. When I start the learning connector, nothing comes up except the empty window frame for learning connector. What can I do to get this work? Rebooting - Doesn't work Refreshing the window - Doesn't work Changing Internet Explorer Privacy settings - Doesn't work

Look at the photo below - It's a group of PTC's ThingWorx customers who had taken a training class in Munich a few months ago. The tall guy in the back is Ian, one of our PTC University instructors for IoT technology.   The picture was shared with us by one of the students afterwards. I guess it is safe to say they had a good time and left our training center with the positive feeling of having learned a lot about ThingWorx.   Now, the reason I am writing to you today is, I want to see more of those happy faces! Chances for this to happen are good as we are offering a variety of IoT classes in our standard course schedule. On top of this, there is another great opportunity coming up in November: PTC LiveWorx Europe in Stuttgart.   On Monday, November 16 - the day before the actual conference starts - we are offering two 4-hour introductory classes to ThingWorx. These are targeted at people with no prior experience with the software and will give them an overview of Thin

PTC LiveWorx Europe is coming near and if you haven't registered yet, I want to give you another reason to do so.   With this new, comprehensive event format, you will get access to inspiring sessions, case studies and training that will allow you to harness the full potential of PTC products and Internet of Things technology. In short: An exciting program is waiting for you to take you to the world of smart, connected products.   If you haven't had a chance yet to explore the world of IoT, we would like to recommend you our IoT training classes on Monday, November 16. We are offering two sessions as an add-on to the event's agenda. So if you are already considering to travel to Stuttgart, consider arriving a day early to attend a class!   ThingWorx Guided Experience This session will provide an overview of ThingWorx and how it can be leverage to build and realize powerful smart connected products and Internet of Things (IoT) applications. We will discuss important conce