Customer Success

This message popped up in my Twitter stream yesterday morning and I felt compelled to write up an answer immediately...   Edward Ricardo Braithwaite (born June 27, 1920), a novelist, writer, teacher, and diplomat, is best known for his stories of social conditions and racial discrimination. In this context, the quote makes perfect sense. Of course, we are result-oriented people and as long as we acquire the knowledge we need to accomplish a task, we shouldn’t worry about the teacher’s ethnicity, social background, upbringing or anything.   However, if we port this quote into our context of product development professionals and software training, I think there are a few more things to take into consideration about picking your teacher.   The goal for any training engagement is to get from state A – being  “unaware” (or untrained) to state B – being an “informed” (trained) person. We would like to make this metamorphosis efficiently too, that is we would like to reach

I was, and possibly still am an accredited Creo trainer based in Norfolk, UK. Since the pre-summer changes, of which I only heard secondhand despite being listed on the PTC Academic site as a trainer, it is very difficult to know if PTC considers the UK as a viable academic user of Creo. It would be nice to receive some info from PTC and therefore feel part of the PTC Academic community again.

With Halloween just around the corner, it’s time to come up with a blog post full of horror and scary stuff – don't you agree? Well, I decided to talk about zombies this year.   This is an adequate topic for our blog for two reasons:      1. The Walking Dead are on TV again (yay!)     2. Zombies actually have a connection to Training… (really?) Well, to be honest, this article is not about walkers and some handsome heroes fighting them for survival, but about a different species: the Workplace Zombie. What is a Workplace Zombie?Here is a short definition in my own words: A workplace zombie is an unmotivated person that strolls around the office with little or no productive output. It is infectious as this unmotivated air is likely to spread to other colleagues, thus threatening the organization. I think the analogy hits the nail. I also think, we should be looking into some reasons why people turn into workplace zombies. Here are a couple of assu

As I sit here in my Creo training class, making a drawing, I create an auxiliary view, no problem. I'd REALLY like to crop that view... and I'm at a road block. I've typed 'creo crop view' in the forum search, and checked my book index. I just can't seem to find anything related to cropping a view in Creo. What am I missing?I have gone back to my model, looking for somethign to do there (like I need to do for a section View), but again... I'm stuck. A little help please... If I can't crop a view, please just give me the painful news quickly Thanks!

I have been asked to show someone how to use Pro/E and, especially, Creo View. So I thought I would use the free tutorials in the Learning Exchange. Problem is, they refer to certain files (chainsaw_220, for example). I can't see anywhere on the PTC website where I can download these files.Any ideas?  Thanks,  John

I didn't find cabling template in template folder,but I read the cabling tutorial,it utilizes a template called "MM_KG_SEC_ASSY.ASM",so is this template some special compared with other templates?Can I use other design template instead?

I'm watching a video in Learning Connector. When I try to "follow along" in Creo, Leaning Connector stops the video I'm watching and replaces it with suggest topics related to the items I'm selecting in Creo. I want to watch the video, pause and follow along. Is there any way to toggle off or break that intuative association? While I appriate Learning Connector trying to anticipate my questions it is decidedly unhelpful in this action and overall, a silly waste of bandwidth.   Is there a way to break, toggle or pause Learning Connector's active link to the Creo session?

Hi fellows,I want to make a structural analysis for the snap fit hooks. I found a very useful video on the ptc page:http://learningexchange.ptc.com/tutorial/3547/defining-contact-faces-with-finite-frictionCould anybody share with me this files? The video doesn't contain detailed description...Regards: Gyorgy

With the success of the PLM Center, Purdue University has expanded its footprint within PLM professional education. Purdue has joined forces with PTC and earned the distinction as a PTC University Authorized Training Partner (ATP). As an ATP, Purdue University’s PLM-centric professional development program leverages the PTC University eLearning platform to build their own courses on model-based definition, product data, and configuration management—all based on PTC solutions. The courses offered to students as part of Purdue University’s ATP affiliation also include PTC University’s solution-based curriculum for engineering professionals. We caught up with Dr. Nathan Hartman (pictured to the right), Professor of Computer Graphics Technology and Director of the PLM Center at Purdue University for a quick Q & A:   [PTC] Why did Purdue University decide to become an ATP?   [Hartman] The PLM Center at Purdue decided to become an ATP after lengthy discussions with Alister Fras

how to creat a spiral stair please give a video tutorial

© 2008 Adam Tinworth, Flickr | CC-BY-ND  | via Wylio I just ran into this quote from one famous teacher in recent history, Amos Bronson Alcott: "Our bravest and best lessons are not learned through success, but through misadventure."   No doubt this hits the point and I am sure all of you have learned from a misadventure at one time or another. Lessons learned from life can be tough sometimes, but they will teach you something you will certainly never forget.   For software training as well as any other learning exercise in your professional life, you might not want to go this route, though.   Making mistakes in business – especially in our world of product development – can be costly. Mistakes cost you precious time when you are already under pressure to bring a product to market in time or have to meet a tight project deadline. If you need to do something and you cannot figure out the best way of doing it, mistakes can cost you patience. In the worst case, they

Anyone else seeing this?

Only 250 Characters allowed on the surveyfor the question "What is the most Challenging aspect of using PTC TechSupport"? SoI am heard,I am posting my first non-culled response before being told a character limit existed.The India call center solution you guys implemented 20 yearsago is about the same now as it was then, marginal at best. Academic trainingon the software is only one aspect of support. The intelligence of all theMasters of Engineering Techs has never been in question. In fact, you guys shotyourselves in the foot and head when you believed without an AdvancedEngineering degree, the support would be insufficient. You were wrong then andfrom my recent tech support call, it sounds the same holds true? I do not knowif you still require the Academically Brilliant need only apply but if that istrue...big mistake. The fact they posses very little actual real worldengineering experience results in Tech's reading scripted answers. The otherissue is the language and accents are ch

I've been gradually working through all 118 Creo skill quesitons. I have found two that keep getting points taken off, but I just can't find a way to fix them. For example, the 4th surfacing question that uses q3193_geometry.prt. I get the feedback - The feature id $cor_feat_id; cannot be resumed in the user-submitted model.   While I can resume the feature in my model, this appears to be an issue in the grading.    

any buddy define the relation between rope and wires, any video tutorial?

I hear and I forget.I see and I remember.I do and I understand. --Confucius   Confucius lived about 2500 years ago, but many of his statements have unchanged value today and can be applied to many concepts in modern life.  Such as PTC University eLearning… In order to learn, you need to understand and to understand, listening is not always enough. The quotation suggests that the process of learning is more effective if it includes visual and hands-on (i.e. exercise) elements. While this is true for any instructor-led (ILT) class we offer, many people would not expect this from eLearning. On the contrary, people often have the perception of eLearning being “just” an online repository of documents, or demos and tutorials in the best case. At PTC University, we understand that people learn differently and we have thus created our eLearning libraries to serve the different learning styles and needs people have. Each of our eLearning libraries contains many courses with short, mod

Using motion skeletons to attempt to completely animate a worm gear. All parts are already modelded top down, and the motion skeleton is complete. Problem is, I cannot figure out how to get the balls and carrier to rotate correctly (rolling along the track). The ratio of turns from the inside to the bearing carrier is a function of the diameters, and figuring out the ratio will be simple, but I'm having trouble on the actual creation of the Skeleton body. If anyone knows how to do this, or knows of a tutorial, it would be great.

Probably not the most catchy headline for a blog, but this is what we wanted to say – Thank you!   This year, we offered 190+ hours of training sessions and our instructors were running full-day classes as well as two-hour-sessions back to back. We shipped roughly 150 laptops to the Boston Convention Center, just for the training rooms. Quite a logistic task, but absolutely worth it!   We saw great attendance this year and many of the sessions were fully booked in advance. The level of last-minute onsite registrations was higher than in previous years, but gladly, we didn’t have to send anyone away, as the rooms at the venue were large enough to accommodate plenty of observer seats.   We also just received the evaluations from the event website where attendees could give feedback on the trainings they attended. Again, thanks for taking the time to submit your feedback – we appreciate it and will take your suggestions seriously to shape the agenda for future events! &nbsp

Good Day All   Another question re weld symbols.   I am trying to create a weld symbol for a joint containing a bevel and a fillet. I found the COMBINE weld symbol in the library and this looks (to me!) as though I can create a symbol for my requirements. Unfortunately it does not, I can only choose one weld symbol per side whereas I need a bevel and fillet symbol combined.   I have trawled the forum and online training and cannot find a good tutorial on symbol editing. can anyone point me in the right direction or help?   Many Thanks

Will you be attending PTC Live Global in Boston?   Some of you might be local, but for those of you making the long journey away like myself, traveling to Boston is quite the trip. If you have dear ones at home, you will certainly want to pack an extra bag for a few gifts!  I do this trip several times a year and it’s safe to say my home has no shortage of Boston paraphernalia. Have you got your shopping lists ready? Thinking about your loved ones is always a kind gesture, but we also want to be sure you take something home for yourselves. PTC Live Global is our premier networking and training event and we want to support you as much as we can to gain new insight, knowledge and skills. So here comes our special PTC University checklist for this year's event:   Pre-book your training sessions Web registration for PTC Live Global closes on Monday, June 9, end of day. Until then, you can go to the website and pre-register for all our training sessions. This way you can secu

I'm following this tutorial. http://learningexchange.ptc.com/tutorial/2271/importing-and-editing-cloud-point-data-in-creo After I click facet and ok, doesn't appear.

I'm looking for some expert advise or a tutorial on blending. I'm using Blend Protrusion on a complicated shape using multiple sections, after the 3rd section the blend has a mind of it's own and starts to twist whatever way it wants. I can also see this twist starting in the 2nd blended section. I made sure all the arrows are facing in the same direction but this doesn't seem to help. Is there a better way? In I-Deas and NX I used Lofting is there something like that in Creo?Thank you!

Sounds familiar?   Certainly not. Nobody would EVER voluntarily drop their vacation.   But let’s not talk about your next trip to a sunny beach, but about training. Following my most recent blog Training? No thanks. I am too busy., our customer Doug Hippe sent me a private message here on PTC Community with his comments and this conversation is the reason I am writing a follow-up post now…   Doug wrote: “I'd like to add to your post on training.  I too hear this same response from people when I suggest training.  I routinely respond that we find time to remake or re-do something and we find time for employees to go on vacation, how is it we are too busy to train?  While this doesn't work with everybody, it makes them pause and think.”  I absolutely like this comparison! I sometimes find it hard to find time for training myself (yes, Marketers have busy schedules, too) and I am under massive pressure every time I go on vacation - delegate things, fini

Sounds familiar?   A friend just posted this image to his Facebook profile. When I saw it I immediately thought, let’s share with our customers on the PTC Community.     While this image is applicable to many situations we encounter in our lives (my friend is not actually related to product development at all), it also summarizes very well one of the objections people have with training.   We often think short-term. We are busy in our daily schedules. We struggle to get our projects completed on time and, rightly so, fight off any distractions from our regular job tasks. Being asked to step back, take a training class that takes two or three full days of our work week, seems like a luxury we cannot afford.   But shouldn’t we consider the longer-term benefits of training and becoming more proficient?   Improving your skills will allow you to   operate your software faster. No searching for the right functionality and menu items, you will just know wha

hello everyboy,does anybody has any tutorial about 5 axis machining using creo 2.0?