IoT & Connectivity

Hi, I installed ThingWorx Manufacturing Apps and a KepServerEX (test) environment.   The connection looks fine, but when I look at the device list, the Status and Alert are shown in HTML code instead of the icon itself. It refers to the correct PTC.Factory.AlerStatus_Red and ...._Green. Please refer to the attachment.   What can I do to solve this?  

Hi all, I've installed TW9.1.0 and I try to create new thing into service with this script:   var params = { name: "NewThingName", thingTemplateName: "GenericThing"};Resources["EntityServices"].CreateThing(params);Things["NewThingName"].Enable();Things["NewThingName"].Restart(); But always give this error: Error executing service AA. Message :: TypeError: Cannot find function Enable in object com.thingworx.things.ConfiguredThing@20a84ab1. - See Script Error Log for more details.   what am I doing wrong?  

Hello everyone,   I've noticed that on the Bar Chart widget, it's not possible to format the xAxis format. In my case I'm using a DATETIME for the xAxis and I would like to display it as ('MM:dd') and by default this is applied as ('yyyy-MM-dd'). (See image in attachment).   Are there any workarounds for this matter? I'm using ThingWorx v9.1   Best regards,      

Hi everybody, I'm begin developer thingworx, have pass data from togglebutton to cloudmqtt. Ex: value true/false => ON/OFF. Try write subscription in thing (picture).

Hello,  I am having JSON property in Thing  which contains history of changes. I am trying to sort that JSON property and fetch the first entry. I am trying to fetch this using derive fields snippet but my expression is containing comma and thingworx is considering characters after comma as new expression. How to handle this? Tried using encoded characters, still it didn't work.   Is there a way to write function and call in derive fields expression?   -thanks,Abhiram

I am not able to go forward in the steps here. Cannot find this - IndConn_Tag1. This guide does say that I need a kepware server. Can someone guide me on both of these topics?

Hi I have the same problem, how can I fix it?  C:\Users\TwxAdministrator\Downloads\MED-61111-CD-084_SP14_ThingWorx-Platform-Postgres-8-4-14\install>thingworxPostgresDBSetup.batServer=localhostPort=5432Database=thingworxTablespace=thingworxTablespace Location=/ThingworxPostgresqlStorageAdmin User=postgresThingworx User=twadminAzure Managed Instance=""Start ExecutionPassword for user postgres:psql:./thingworx-database-setup.sql:1: ERROR: role "twadmin" does not existpsql:./thingworx-database-setup.sql:3: ERROR: tablespace "thingworx" does not existpsql:./thingworx-database-setup.sql:5: ERROR: tablespace "thingworx" does not existpsql:./thingworx-database-setup.sql:14: ERROR: role "twadmin" does not existpsql:./thingworx-database-setup.sql:16: ERROR: database "thingworx" does not existPress any key to continue . . .

Could somebody let me explain both protocols and also the most apt difference between these two?

when i use chrome , chose Design table ,it show none, and what is error？  it make me very uncomfortable，

Hi, We were accessing a runtime shift screen and selected a shift in a browser (1st browser) and opened a new incognito window(2nd browser) and accessed the same runtime screen. We noticed the details of the 1st browser screen got replaced in the 2nd browser. But we donot want this to happen. We want to run independent sessions in each browser where user should be able to select different items in each browser without any overlapping of previous browser's reference. We see that thingworx sessions are user dependent. Is it possible to make these sessions independent of each browser? Please suggest how can this be done as we have a live production project in which we are facing this issue of overlapping of session variables in different browsers.   Thanks in advance, Shalini V.

Since it's somewhat unclear on how to set up the reset password feature through the login form, these steps might be a little more helpful. Assuming the mail extension has already been imported into the Thingworx platform and properly configured - say, PassReset - (test with SendMessage service to verify), let's go ahead and create a new user - Blank, and a new organization that will have that user assigned as a member - Test.Let's open the configuration tab for the organization, assign the PassReset mail thing as the mail server, assign login image, style, prompt (optional), check the Allow Password Reset, then the rest looks like this:Onto the Email content part, it is not possible to save the organization as is at the moment:Clicking on the question mark for the Email content will provide the following requirements:Now this is when it might not be too clear. The tokens [[:user:]], [[:organization:]], [[:url:]] can be used in the email body and at the runtime will be replaced with th

Hi,  It seems that the expression can only accept 3 parameters,  the 4th and consequent parameters are not recognized.  In the attached screenshot,  console.log(thur) print nothing whatever the base type is STRING or BOOLEAN.  And the 4th parameter has a strange border .   

Dear ThingWorx community team, I am a new bee to this community group, first time working on IoT & also using platform and I have specific use case to work on using ThingWorx Platform and it is more related to graph database.   My use case details are as follows:  We are working on Industry services connected with Sensors and actuators for around 30,000+ devices, has around 40 data points in each and it is mapped to customer assets/ports.  Approximately need to get accommodate around 3 million nodes (vertex) and approximately 6 million edges, that is, each node will have a relationship (edge) to 2 other nodes and  Azure Cosmos DB will be the backend database.    We need help to know whether ThingWorx platform can able to scale the load (since as per reading normally it scales vertically), please let us know how to consume the data into the ThingWorx platform, perform Assets hierarchy, functional calculations if any during the process (ETL operatio

Hi, Several months ago, I downloaded it. But now, I cannot find it from my download list? What's up? But I can see 9.0 version for other product, such as ThingWorx Analytics.   Is it because the new bug about time zone?

Hello everyone,   I've been facing an issue while migrating our solution to v9.0. When applying the Line Chart widget to our mashups, I've noticed that I have a scaling problem. Not all data is displayed inside the Line Chart widget, and some of the yAxis values are stacked on top of each other (see image in attachment for reference) Is this a known issue? Or am I missing any configuration settings from the widget itself?   Thanks,

Hello, good morning, I have a problem with the logger entering the database.I want the settings in the data logger to change every 1 hour the data is entered into the database with a value that increases every hour, but in fact the value does not increase in the database, but the value is 17855.If the value does not increase, add 17855, there should only be one data value in the database. Next I send the settings to the datalogger and the results in the database. I ask for help how to set a good and correct height in the Data logger "Log on data Change" so that the value changes every 1 hour? Thank you very much.  

Hi,   I have a templateThing which configuration has a password parameter. Thing which are created dynamically from this template get its password from the configuration of another thing. The problem is, i don't know how to copy this password. According to this topic https://community.ptc.com/t5/ThingWorx-Developers/Password-Not-Copy/m-p/608940#M36151 it seems to be not possible. Is it right ? If no, how can i do ? If yes, does anybody have a suggestion to achieve that ?   Thanks.  

In Axeda ACA client there was a text box that allowed the users to input the reason for the remote session. When ThingWorx Remote Access Client there is no such box. Is there a way to add it so that this information is captured when a user opens a remote session in ThingWorx?  

Hi Team,   Why there is difference in results of below two services of LicensingSubsystem?   1)  GetCurrentLicenseInfo- This service is giving me the no of days for one of my instance as 15. 2)  GetDaysRemainingInLicense- This service is giving me the no of days for same instance as -14 (minus 14)   What is the difference between these two results and what is the significance of negative value of second service?    

Hi Experts,   I am trying to install Thingworx Mfg Apps extension on my thingworx foundation 9 instance. I am able to import the extensions sucessfully. However in the Manage-->Installed extensions page , i am unable to edit the database thing PTC.SCA.SCO.PostgresDatabase. The preview and view buttons seems to be disabled. Infact, i could'nt edit anything that was imported, so i am not sure how to edit these from here. I followed the help center installation instructions, but am i missing some step? Attached is the screenshot of the problem. Kindly help me out   Thanks Vignesh

Hello,   I'm just getting started with my fundamentals ThingWorx class for architects. PTC academy provides a .xml file ("FundamentalsGlobalEntities.xml") which contains  the supporting entities i will use to build an IoT application. It wants me to import the .xml file.   In the attached screenshot you will be able to see the message I receive after hitting the import button.   Does anybody know whats the problem and how to solve it?   Thank you so much for you help   Kind regards Philipp

Hello,   I am having things with property values in Japanese characters. When I'm trying to write that to csv using write csv function property values are not coming properly in csv file. Do write csv service support Japanese characters? Any workarounds to handle this? PF attached screenshot for output file content. Thanks!   -Abhiram    

Hi, we are pulling historical data of an edge device and update the different Thing Properties through an ingestion script, ingesting periodically. This works fine for data to be trended. Some of the data points are set up for alert monitoring, but in the alarm summary they will get the ingestion timestamp of the Thingworx server, not the timestamp of the value.      Any thought of how to have the alert system use the Property Value timestamp? Configuration or reprogramming.

Hi, everyone!   As far as I know Trending and Troubleshooting tile is not context aware. So any Mfg Apps role (Maintenance Manager, Maintenance Engineer, Production Manager, Controls Engineer) can perform CRUD operations on any trend. How could I make Trending and Troubleshooting READ only for a custom role (or any role)?   Regards, Nahuel

Hi , I'm Newbie to ThingWorx. Kindly help me to Write JS service or Query service to fetch data from two or more  Database tables as table or grid. Help me Javascripts to fetch data from database to display in mashup   Thanks all in advance.