IoT & Connectivity

Since it's somewhat unclear on how to set up the reset password feature through the login form, these steps might be a little more helpful. Assuming the mail extension has already been imported into the Thingworx platform and properly configured - say, PassReset - (test with SendMessage service to verify), let's go ahead and create a new user - Blank, and a new organization that will have that user assigned as a member - Test.Let's open the configuration tab for the organization, assign the PassReset mail thing as the mail server, assign login image, style, prompt (optional), check the Allow Password Reset, then the rest looks like this:Onto the Email content part, it is not possible to save the organization as is at the moment:Clicking on the question mark for the Email content will provide the following requirements:Now this is when it might not be too clear. The tokens [[:user:]], [[:organization:]], [[:url:]] can be used in the email body and at the runtime will be replaced with th

Hi,  It seems that the expression can only accept 3 parameters,  the 4th and consequent parameters are not recognized.  In the attached screenshot,  console.log(thur) print nothing whatever the base type is STRING or BOOLEAN.  And the 4th parameter has a strange border .   

Dear ThingWorx community team, I am a new bee to this community group, first time working on IoT & also using platform and I have specific use case to work on using ThingWorx Platform and it is more related to graph database.   My use case details are as follows:  We are working on Industry services connected with Sensors and actuators for around 30,000+ devices, has around 40 data points in each and it is mapped to customer assets/ports.  Approximately need to get accommodate around 3 million nodes (vertex) and approximately 6 million edges, that is, each node will have a relationship (edge) to 2 other nodes and  Azure Cosmos DB will be the backend database.    We need help to know whether ThingWorx platform can able to scale the load (since as per reading normally it scales vertically), please let us know how to consume the data into the ThingWorx platform, perform Assets hierarchy, functional calculations if any during the process (ETL operatio

Hi, Several months ago, I downloaded it. But now, I cannot find it from my download list? What's up? But I can see 9.0 version for other product, such as ThingWorx Analytics.   Is it because the new bug about time zone?

Hello everyone,   I've been facing an issue while migrating our solution to v9.0. When applying the Line Chart widget to our mashups, I've noticed that I have a scaling problem. Not all data is displayed inside the Line Chart widget, and some of the yAxis values are stacked on top of each other (see image in attachment for reference) Is this a known issue? Or am I missing any configuration settings from the widget itself?   Thanks,

Hello, good morning, I have a problem with the logger entering the database.I want the settings in the data logger to change every 1 hour the data is entered into the database with a value that increases every hour, but in fact the value does not increase in the database, but the value is 17855.If the value does not increase, add 17855, there should only be one data value in the database. Next I send the settings to the datalogger and the results in the database. I ask for help how to set a good and correct height in the Data logger "Log on data Change" so that the value changes every 1 hour? Thank you very much.  

Hi,   I have a templateThing which configuration has a password parameter. Thing which are created dynamically from this template get its password from the configuration of another thing. The problem is, i don't know how to copy this password. According to this topic https://community.ptc.com/t5/ThingWorx-Developers/Password-Not-Copy/m-p/608940#M36151 it seems to be not possible. Is it right ? If no, how can i do ? If yes, does anybody have a suggestion to achieve that ?   Thanks.  

In Axeda ACA client there was a text box that allowed the users to input the reason for the remote session. When ThingWorx Remote Access Client there is no such box. Is there a way to add it so that this information is captured when a user opens a remote session in ThingWorx?  

Hi Team,   Why there is difference in results of below two services of LicensingSubsystem?   1)  GetCurrentLicenseInfo- This service is giving me the no of days for one of my instance as 15. 2)  GetDaysRemainingInLicense- This service is giving me the no of days for same instance as -14 (minus 14)   What is the difference between these two results and what is the significance of negative value of second service?    

Hi Experts,   I am trying to install Thingworx Mfg Apps extension on my thingworx foundation 9 instance. I am able to import the extensions sucessfully. However in the Manage-->Installed extensions page , i am unable to edit the database thing PTC.SCA.SCO.PostgresDatabase. The preview and view buttons seems to be disabled. Infact, i could'nt edit anything that was imported, so i am not sure how to edit these from here. I followed the help center installation instructions, but am i missing some step? Attached is the screenshot of the problem. Kindly help me out   Thanks Vignesh

Hello,   I'm just getting started with my fundamentals ThingWorx class for architects. PTC academy provides a .xml file ("FundamentalsGlobalEntities.xml") which contains  the supporting entities i will use to build an IoT application. It wants me to import the .xml file.   In the attached screenshot you will be able to see the message I receive after hitting the import button.   Does anybody know whats the problem and how to solve it?   Thank you so much for you help   Kind regards Philipp

Hello,   I am having things with property values in Japanese characters. When I'm trying to write that to csv using write csv function property values are not coming properly in csv file. Do write csv service support Japanese characters? Any workarounds to handle this? PF attached screenshot for output file content. Thanks!   -Abhiram    

Hi, we are pulling historical data of an edge device and update the different Thing Properties through an ingestion script, ingesting periodically. This works fine for data to be trended. Some of the data points are set up for alert monitoring, but in the alarm summary they will get the ingestion timestamp of the Thingworx server, not the timestamp of the value.      Any thought of how to have the alert system use the Property Value timestamp? Configuration or reprogramming.

Hi, everyone!   As far as I know Trending and Troubleshooting tile is not context aware. So any Mfg Apps role (Maintenance Manager, Maintenance Engineer, Production Manager, Controls Engineer) can perform CRUD operations on any trend. How could I make Trending and Troubleshooting READ only for a custom role (or any role)?   Regards, Nahuel

Hi , I'm Newbie to ThingWorx. Kindly help me to Write JS service or Query service to fetch data from two or more  Database tables as table or grid. Help me Javascripts to fetch data from database to display in mashup   Thanks all in advance.

Hi team,   I am trying to work on a large infotable. Which will be faster to filter the data Query or EQFilter?   filtered_table = Resources["InfoTableFunctions"].Query({t: large_infotable/* INFOTABLE */,query: {"filters": {"type": "EQ","fieldName": "field","value": somevale,}},});     Resources["InfoTableFunctions"].EQFilter({fieldName: "fieldname" /* STRING */ ,isCaseSensitive: undefined /* BOOLEAN */ ,t: large_infotable/* INFOTABLE */ ,value: somevalue /* STRING */});  

Hello! I am hoping someone can help me with an issue I am encountering. My company recently purchased a new MES system (Critical Manufacturing) and along with it we purchased Kepware in order to bridge the gap between machine and MES. Here is the scenario:   I have a machine with an Allen Bradley CompactLogix 5380 controller (5069-L320ERMS2/B) with firmware version 32.012 installed. I am using KEPServerEX to connect to the AB controller using OPC-UA protocol. I have a fully populated list of machine tags presented to me (around 34,000 tags in total) and I am able to view the real data on these tags when opening the OPC Quick Client to view them. I have successfully performed read operations on all of the relevant tags I need, so I know the communication is working in that direction - the issue is when I try to write data to the tags. I have boolean tags in the PLC that correlate to certain functions, such as counter resets. I have attemped both Synchronous Writes and Asynchronous

We will host a live Expert Session: "Thingworx Flow Overview" on December 10th, 8h00 EST.   Please find below the description of the expert session and the registration link.   Expert Session: Thingworx Flow Overview Date and Time: December 10th, 8h00 EST Duration: 1 hour Host: Antony Moffa; Vinay Vaidya - Thingworx IoT Platfom Senior Directors Registration Here: https://www.ptc.com/en/customer-success/expert-sessions-for-thingworx-foundation-webcasts    Description: Overview of Thingworx Flow, an application for integration and orchestration between systems. This will focus on use cases, main features such as triggers, connector options, main enhancements for Thingworx 9.0 and a short demonstration.   Existing Recorded sessions can be found on support portal using the keyword ‘Expert Sessions’. You can also suggest topics for upcoming sessions using this small form.   Here are some recorded and upcoming sessions that might be of your interest. You ca

We will host a live Expert Session: "Thingworx Flow Overview" on December 10th, 8h00 EST.   Please find below the description of the expert session and the registration link.   Expert Session: Thingworx Flow Overview Date and Time: December 10th, 8h00 EST Duration: 1 hour Host: Antony Moffa; Vinay Vaidya - Thingworx IoT Platfom Senior Directors Registration Here: https://www.ptc.com/en/customer-success/expert-sessions-for-thingworx-foundation-webcasts    Description: Overview of Thingworx Flow, an application for integration and orchestration between systems. This will focus on use cases, main features such as triggers, connector options, main enhancements for Thingworx 9.0 and a short demonstration.   Existing Recorded sessions can be found on support portal using the keyword ‘Expert Sessions’. You can also suggest topics for upcoming sessions using this small form.   Here are some recorded and upcoming sessions that might be of your interest. You ca

We will host a live Expert Session: "Thingworx Flow Overview" on December 10th, 8h00 EST.   Please find below the description of the expert session and the registration link.   Expert Session: Thingworx Flow Overview Date and Time: December 10th, 8h00 EST Duration: 1 hour Host: Antony Moffa; Vinay Vaidya - Thingworx IoT Platfom Senior Directors Registration Here: https://www.ptc.com/en/customer-success/expert-sessions-for-thingworx-foundation-webcasts    Description: Overview of Thingworx Flow, an application for integration and orchestration between systems. This will focus on use cases, main features such as triggers, connector options, main enhancements for Thingworx 9.0 and a short demonstration.   Existing Recorded sessions can be found on support portal using the keyword ‘Expert Sessions’. You can also suggest topics for upcoming sessions using this small form.   Here are some recorded  and upcoming sessions that might be of your interest.

Dear community,   Thingworx does not support multiple inheritance of ThingTemplates. This alone is worth a feature request from my point of view but I doubt it would ever come and even if, I need it now.   I understand well that a Thing or ThingTemplate can use multiple ThingShapes, that's how it is designed. But there are situations where this is not enough. Here my example: I want to create a FileRepository Thing which exports data on a scheduled time. I need FileRepository and Scheduler, both available as ThingTemplate, not ThingShape.   Of course I can create two separate Things, the Scheduler Thing can call the FileRepository Services at trigger time but I consider this an ugly workaround and I wonder whether you can offer me better solutions.   Thank youBenny

Hello everyone,   I've been trying to invoke a service from a Stream, in order to retrieve data based on a DATETIME.   However, the only functions I see available retrieve the full Stream data. This is something I'd like to prevent since we are aiming to store millions of records on this stream.   Is there any way to query this data from the Stream with the out of the box solutions ThingWorx provides?   I'm using ThingWorx v9.0

Dear community,   I am uncertain about the capabilities of the data filter widget. The "ShowAdvancedOptions" flag lets me choose between "And" and "Or" but only on top level, no nested filters possible.   In this example I would like to query Timestamp greater than <date> AND (   EventId = 40 OR  EventId = 99 )   I know that this is possible using code but having this option also available for the widget would be very convenient.   If this is not possible, what is the best workaround?   Used version is 8.4.4 if that is important by any means.   Thank youBenny

Hi all, I was a little shocked that Thingworx 9.0 requires JDK 8U241 or higher. No alternative support for OpenJDK or Coretto is available. As a consequence every commercial user upgrading or installing Thingworx 9.0 is forced to purchase Oracle Java SE Subscription Licenses which might be quite expensive depending on the underlying architecture. Does anybody know about any plans to support Open JDK or Amazon Coretto in upcoming releases of Thingworx?

Hi Community,   I've recently had a number of questions from colleagues around architectures involving MQTT and what our preferred approach was.  After some internal verification, I wanted to share an aggregate of my findings with the ThingWorx Architect and Developer Community.   PTC currently supports four methods for integrating with MQTT for IoT projects. ThingWorx Azure IoT Hub Connector ThingWorx MQTT Extension ThingWorx Kepware Server Choice is nice, but it adds complexity and sometimes confusion.  The intent of this article is to clarify and provide direction on the subject to help others choose the path best suited for their situation.   ThingWorx MQTT Extension The ThingWorx MQTT extension has been available on the marketplace as an unsupported “PTC Labs” extension for a number of years.  Recently its status has been upgraded to “PTC Supported” and it has received some attention from R&D getting some bug fixes and security enhancements.&nbs