IoT & Connectivity

Hello Community, I am using KepserverEx 6.17 with Datalogger connecting to a SQL Server.I have a strange error that happens once or twice a week, where the datalogger cannot query the recordset due to the following error: Unable to query recordset on Log Group XXXX. Reason: TCP Provider: An existing connection was forcibly closed by the remote host. Communication link failure I already went through the knowledge base and apparently it is related to a lock on the table defined in the log group.After a couple of weeks deep diving in the SQL Server I cannot find any lock on the mentioned table during the time this errors happen. I simply cannot find a reason for this behaviour. Has anyone also faced this issue? What could be the problem originating it?Any suggestions would be appreciated. Thanks.

I am attempting to use KEPware's SNMP driver to read off of a network switch. However, while KEPware can see and identify the device as running SNMP v2c using Device Discovery, I cannot get any data in KEPware.Using net-snmp on the same server, I am able to read data off of the device (e.g. "snmpget -v 2c -c <COMMUNITY_NAME> <IP_ADDRESS> IF-MIB::ifOperStatus.1" gives "IF-MIB::ifOperStatus.1 = INTEGER: down(2)" in response, which is good data), so I know that the switch is configured for SNMP properly and the server can read it.None of my tags produce good data in the OPC Quick Client. Inside the SNMP channel I've created, in a standard device created through device discovery with the switch, neither an imported "IF-MIB" module nor a static tag pointed at "if-MIB::ifOperStatus.1" is able to read anything but "Bad" data in the quick client.My license is in good standing and is installed properly. Other (non-SNMP) channels within this KEPware are able to communicate with

Hi,I'm working on CWC and would like to know if there's any way to verify what was filled during all steps on work instructions during an assembly execution. I know that on fabrication execution there's the log sheet, and for that I've found what I was looking for. On assembly execution I could only find the performance report, which shows only metrics on time per step and the chart for events and attributes,So my question is if there's a way to see what was the inputs/outputs on each step for assembly execution too?

I am using ThingWorx Platform Release 9.1 and DatecodeSP14tomcat无法启动11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

I have a requirement to format a mashup widget's tooltip with certain information on separate lines in the tooltip.  I'm using the value display widget but being able to do this with other widgets would also be useful. It looks like chart widgets already have this capability as described in https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Mashup_Builder/Widgets/CreatingCustomChartTooltips.html# Example image from the link:The link describes built-in variables available for the charts (like #title# and #newline#), but these do not seem accessible to other widgets. Is there actually a way to get a similar tooltip result for other types of widgets, or is this a new wish list item for ThingWorx?Currently developing on Thingworx 9.5.2. 

Good morning everyone, Sorry to bother you, but I have some questions regarding some features and functions that Thingworx Composer and PostgreSQL may use together. The context is that we are going to update our Google Cloud environment, which hosts Thingworx Composer 9.5.2 with the new version 15.10 of PostgreSQL. We are going from version 12.14 to 15.10, and my IT supervisor asked me if some of these new features and enhancements in version 15.10, are used by Thingworx. However, I was unable to answer him about those topics. Are they safe, is this something to watch out for when using some functions of the thingworx, does thingworx use some or all of them, or is there nothing to worry about?  And I was trying to research these topics and only found about the Foreign Key in the Thingworx Help Center. Down below are the topics I mentioned, and the site from the version 15 release. If you have the time, of course, I humbly ask for your assistence and opinion, please.   The sou

I’m a freshman learning Thingworx and was informed that I could download some extensions from https://marketplace.ptc.com/. However, the link is unavailable and redirects to other pages. Where can I find and download some commonly used extensions?

I couldn't find any documentation regarding how to use custom dialog when developing custom widgets from any of these documentations. Are there any documentation for custom dialogs?https://community.ptc.com/t5/ThingWorx-Developers/Mashup-Widget-Custom-Dialog-API/m-p/532001https://www.ptc.com/en/support/article/CS276506 https://support.ptc.com/help/thingworx_hc/web_component_sdk/overview/index.html taken from thingworx_extension_development_user_guide.pdf customEditor – the name of the custom editor dialog to use for entering and editing the widget configuration. The system assumes there is a dialog named you created TW.IDE.Dialogs..customEditorMenuText - The text that appears on the flyout menu of the widget and the hover over text for the Configure Widget Properties button. For example, “Configure Grid Columns.”

Hi @BjoernRueegg, Reference from topic.   Can the TwoDThumbnailURL.URL be downloaded and the file saved to a Thingworx File Repository using code either in a Thingworx Service or Java?  Thank you, Maria

Hello, I am installing KEPServerEX6-6.13.266.0 on my PC, but I keep getting an error message that shown as below, can someone please help me?  

Hi PTC Community,I'm currently facing an issue with the line chart in ThingWorx. Occasionally, the line chart fails to plot the last data point from the dataset. This happens inconsistently, and I haven't been able to identify a clear pattern or cause.Here are a few details about the issue:The dataset is correctly populated, and I have verified that the last data point exists.The issue doesn't occur every time but happens sporadically.When I inspect and check the preview in the API response, I can see the last data point is present, but it still doesn't show on the chart.The same data is binded to Grid and chart and i can see the last timestamp is 2024-10-24 22:00:00.000 on grid where as 2024-10-24 19:33:09.444 in linechart.Note - i am using ChartType as Step in linechart.Additionally, I noticed that when I change the start date from X time to Y time while keeping the end date the same, the graph plots correctly when using Y time as the start date.  

Hello everyone, I am using the Thingworx 9.6 platform, on which I use the purge functions ‘PurgeSelectedPropertyHistory’/‘PurgeAllPropertyHistory’ on ValueStream to manage data retention. I often get the following errorERROR[java.lang.RuntimeException: com.thingworx.common.exceptions.DataAccessException: [1,018] Data store unknown error: [Error occurred while accessing the data provider.] The message is returned to me after 602 seconds. Can anyone help me it is important to keep only a small amount of data active in order to avoid a db overflow.ThanksDimitri 

Hi,I'm looking for the latest solutions to integrate GitHub with ThingWorx for Continuous Integration (CI) and Continuous Deployment (CD). Specifically, I need to:Manage ThingWorx artifacts (e.g., Things, Services, Mashups) in GitHub.Automate workflows for pushing/pulling changes between ThingWorx and GitHub.Set up CI/CD pipelines using GitHub Actions or other tools.Has anyone implemented or found an effective way to use GitHub with ThingWorx for these purposes? If so, what tools or extensions are you using?Thanks in advance!Houssem

Hello I am looking for thingworx 9.7 help center guide , can some one please help me with that Thanks

I need guidance on how to connect Thingworx on-premises version to snowflake database. Could you please provide:1. The necessary steps or documentation for this connection?2. Any prerequisites or system requirements for the on-premises setup?3. Information on licensing or additional configurations needed during this process?4.Any specification on snowflake database?

Hello everyoneI am tring to read 29 elements table form the compact logix 5300 (revision 20.013).I created proper channel and the device, i am able to generate program and export the tags. i tried to make a test and read the element from the table trought the kepware, but when i did it the values are not proper but in specific way:When i read table[0] i see the values from table[1]when i read table[1] i see the values from table[2]when i read table[2] i see the values from table[3]etc..i am not able to read the value from table[0] because of the offset. has anyone occured with similar problem? Best regardsNatalia

We can allow other IPs to use the ThingWorx REST API by enabling cross-origin access. I tried modifying the web.xml file, but I couldn't get it to work. Can anyone help me?

I need thingworx cwc extended extensions for features like QA report, Audit Report, Attachements/ logsheet upload in work instruction verification step. 

The extension uses the org.apache.parquet library and writes the parquest file to Thingworx repositories. The service works correctly if Thingworx is installed on a Virtual machine. The service fails to write the file to Thingworx repositories if Thingworx is installed on kubernetes containers. In particular the extension fails by going to do a chmod 644 on the file to define the correct privileges. Has anyone had the same problem? Are there any solutions to the problem?ThanksDimitri

In adv grid, columns are automatically changing its order in UI. How to stop this behaviour ? Iam using Thingworx 9.1.

Im very new to Thingworx and Im trying to build my capability.I am using collection widget with data source from a service in the Thing I created.Inside the collection widget, a mashup is already defined but it doesnt seem to load when I view the mashup. My service doesnt require a parameter and it will give the infotable when executed.Infotable (headers are from the datashape I made)KPIValueColorKPINameA1blackAB2greenBC3redC UID Field: KPIMashup Property Binding:{"KPI": "number","VALUE": "string"}Child Mashup: Test Collection Data  Pls see screenshots, I cannot troubleshoot it, its not giving anything when I load the mashup

To be clear, I must create a channel in Kepserverex which requires I select a PLC driver from the list, before I can find Device Discovery in the context menu (See page 85 in the KEPServerEX V6 manual)?  The Omron NJ channel I am using did not have "Device Discovery" in the context menu. But the manual does say "is available for drivers that support locating devices on the network." Of course, I don't know which drivers support it or not.I created an Allen Bradley Control Logix Ethernet channel, then right clicked on the channel to find "Device Discovery." But there was no Device Discovery option in the menu. Should "Device Discovery" be in the context menu always? Is there a setting I am missing? Is there a way to use Kepserverex to look for an OPC connection or tell if a PLC has OPC UA or OPC DA enabled?  

Hi,   I have recently upgraded from Thingworx 9.1 to 9.7. The DB also got upgraded.   I did a dump of the DB and restored it to my local environment, and the instance is working fine. But when I do a restore, it does not work fine in the QA Environment. Below is the Error I get in the logs: 2025-02-28 11:04:13.242+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: Bindhu] [S: ] [P: ] [T: http-nio-8080-exec-9] Unable to Invoke Service QueryNamedPropertyHistory on Postman_Thing : com.thingworx.common.exceptions.DataAccessException: [1,018] Data store unknown error: [Error occurred while accessing the data provider.] org.postgresql.util.PSQLException: ERROR: canceling statement due to user request at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2676) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:2366) at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:356) at org.postgresql.jdbc

Hi All,I am trying to use DDE to get the data from Kepware to an Excel spread sheet. This was working for a day or two then quit. I have had help from a super nice couple of people at PTC. Alin in Romania and Brent in Maine. But we are not able to get the data and there is no apparent reason for it. The Excel file has formulas in the cell that look like this '=kepdde|_ddedata!OmronNJ.MespackHFFS.ReaTop2Temperature.' When first typed into a new spreadsheet, it was populated with the current temperature. For a while it even updated with each change of the temperature. As well as all the other tags written into the spreadsheet. Then I saved the spreadsheet. I opened it Monday and there was nothing but #REF in all the cells. Starting from a blank spreadsheet, I typed in the same formulas and got the current values. But they would not update. I could see the temperature changing in the Quick Client, but the spreadsheet was not changing. I opened a new spreadsheet and typed the formula

Hi all, We have a thing in prod that was pushed from our dev environment. That thing uses a template that is outdated. We want to change the template to a new one that we are now using in dev, but pushing gives this error:How can we go about changing the template in prod? We are unable to manually delete it directly from prod since the entity was pushed there.