IoT & Connectivity

Hi, has anyone had an issue with setting up KepserverEX to read the Modbus kWh address 45100 which is a 32bit float on a IEM3255 energy meter?  KepserverEX reads all the other registers such as Voltage & Current registers which are also 32bit float and returns the correct values.  It won't read the kWh value and just returns a Zero, I've tried toggling Modbus Byte Order, First Word Low, Zero-based addressing and all sorts of combinations. I've even set up a dedicated channel just to read kWh in case there are different settings for different registers but no good.I've tried other SCADA platforms such as Ignition and this reads it fine, so I know I've got the right address.Any help appreciated

Are there any Thingworx Extension developers out there who do not have direct access to there Thingworx (non-prod) server? Our servers are hosted by the PTC Cloud team, so we do not have direct access to the backend.It is not uncommon to be prompted to restart the Thingworx server when trying to import an extension.Cloud Direct offers "Self-Service" features, one being Restart Application. This would be a great feature for this issue, if it worked for all environments. Currently none of the Self-Service features work for our development environment (I am not sure if this affects other Cloud Direct users).  We have a case open about this issue and until it is resolved we have to open a new case for each server restart. I am curious how other TWX Extension developers handle restarting their TWX dev environments.    TIA for sharing!

Where is the location in CWC UI where we can see the bill of material. the service ImportBOM_END on the thing PTC.FSU.CORE.Product.EndPoint_TG in CWC shows success message. But I am unable to see the BOM. Also, in the route manager, I get the message that no Bill of material is assigned for the product.

Hi, i did create a template and this template has a thing shape in it, now i did create inside the thing shape an alert for a property and when i go to the alerts section inside the thing shape i can see the alert no problem and the thing that i created with this template also sees the alert in its properties & alerts section , when i try to change the property from zero to 1 to trigger the alarm manually  the alarm status does not change at all what am I missing ? 

Hi, Can you let me know if there is any way to increase tooltip font size for Bar chart? Thingworx 9.3.0  Thanks

Hi,   I am looking for a way to connect to Teamcenter and get its data, similar to how we do it for the windchill.   I browsed a couple of articles, and one of them pointed out the OpenPDM ThingWorx CONNECT to Teamcenter": https://marketplace.ptc.com/en-US/apps/204754/openpdm-thingworx-connect-to-teamcenter.   The Link, by the way, is not working, and I cannot find the OpenPDM connector.   Thanks,

I've noticed that in TWX 9.5, a selected row is deselected when they are clicked on again.  How can I prevent this?  I don't want the row to be deselectable unless a different row is clicked on.

Hi all, I found a weird bug that I wanted to bring up. I created a timer that calls every 5 minutes. It does some calculations and sets a few property values. I was making some changes to it, and it started calling the timer subscription randomly or several times at once rather than every 5 minutes as expected. I tried to debug and ended up duplicating the timer and deleting the original one and it now works perfectly fine after making a new one with the exact same services/subscriptions. Any ideas why this would happen? It seemed very strange.

Hi,  i was recently installing thingworx manual through this link https://support.ptc.com/help/thingworx/platform/r9.5/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat.html#wwID0E2YCO but unfortunately I don't know what I did wrong but the result is when I try to run apache tomcat it shows running in services for a bout 20 sec and then it stops , no errors or warnings or any thing , and it is hard to know where to start from to trace the issue, by the way, I can restart it again from services but it keeps stopping again, i think i did something wrong following the steps but i dont know what is itthanks,

I was using Selected Value Field from Autocomplete widget. Now I imported latest version of Autocomplete and the selected value field is not passing the value to the services. So I reverted to the old extension which was used before this change. Now also selected value field is not present in properties of Autocomplete widget. No logs generated for this. Iam clueless about what is happening here. Anyone can add ideas to fix this as it is causing critical issue in customer environment.    

Thingworx Runtime is resizing wrongly my mashup for mobile, it should use device height or resizing on the vertical and font size is small too.Thingworx version: 9.3.0-b20 Mobile settings:  

Is there any way KepserverEx can pull tag from FT Historian?

Hello Everyone,  You know if Modbus Suite has compatibility with Windows server 2022? Regards

hi, i am new to thingworx and I am using it for IOT app involves MQTT,i am trying to create an mqtt parser thing, the parser will recive raw data from mqtt broker and in the same thing i want to extract the data from the message and save it in properties here is my raw data json :{"deviceId" : "3102-0153-21", "Timestamp":"23/10/2024 11:18:52", "Digital Input":7}my thing can get this message no problem and save it inside the Intrusion_raw_data property,next i created a subscription to run on data change event for the Intrusion_raw_data property , here is the script:me.Timestamp = me.Intrusion_raw_data["Timestamp"];me.sn = me.Intrusion_raw_data["deviceId"];me.Digital_Input = me.Intrusion_raw_data["Digital Input"];when new data comes from the broker the Intrusion_raw_data property updates fine and get the new data and i can see it, but it looks like the subscription does not run , but when i try to change the Intrusion_raw_data manually inside the thing it self the sub

How does thingworx connect to redis and write data changes to the thing it is listening to

Hello everyone, I’m working with KepServerEX and need some help with a tag-based counter setup. I have a single tag, and I want to monitor its value every second. Specifically, whenever the tag’s value exceeds a certain threshold, I want to increase a counter that starts at 0 by +1.Here's a summary of what I'm trying to achieve:Monitor the tag value every second.If the tag value is above a certain threshold, increment a counter by 1.Counter should start at 0 and increase by 1 each time the condition is met.Could someone guide me on how to set this up? Any tips on scripting or configuration within KepServerEX would be greatly appreciated.Thanks in advance!

We have a OPC UA channel created to retrieve tags values from a Fette OPC UA Server. It was working fine until the certificated located in the OPC UA Configuration Manager in Trusted Servers for the Fette OPC UA Server expired. Even if I remove that certificate and create again the OPC UA channel it add again the certificate but with the same expired date.

Based on below document, it seems only Windows Server 2016 ?https://www.ptc.com/store/-/media/kepware-store/en/datasheets/opc-connectivity-datasheet.pdfHow about windows 2019 or 2022 ?  Supported Operating Systems• Windows Server 2016• Windows 10• Windows Server 2012 R2 and 2012• Windows 8• Windows Server 2008 R2• Windows 7 Ultimate, Enterprise, and Professional Thanks 

Is there a way to preview a PDF file in a ThingWorx mashup without downloading it to the ThingWorx repository? The PDF file varies, and we need to display a specific page in the preview.Thank you in advance!

I have a service on a database entity, executing a simple select max() operation, when running in the entity, it works and returns a result (number) as shown in the screenshot. but when I call this service from another db entity as below:        lastTickTimeStamp = Things["Egress_KCT_FTAE"].Get_Last_TicksTimeStamp_Test(); it always return null as lastTickTimeStamp;However, the other serivce (query to return an infotable) on the Things["Egress_KCT_FTAE"] can work in the same location without problem.

RTPPM Production Quantity attribute is linked to machine's consumed tag. This tag value can be reset by the operators during shift change or any other reason. When tag value s reset, Total Production Quantity increases by 9999999, which is "TagResetValue" of  "ProductionByTagAndTime_AttributeProperties" property. How can I prevent this?Also when I enter a MaximumMachineRate value, Production Value never increases. That's why I'm not using it.

Looking for a better way to do  bulk import into KEPServerEX. I currently have an Excel  workbook with all the points in the system.I use VBA to create a JSON KEPServerEX application file. This works well for the initial setup and testing.The issue now is that when the customer makes a large number of changes or adds a new block of thousands points to an application we have to restart the KEPServerEX application when loading a new JSON application file. So all the existing points may miss some updates while KEPServerEX is restarting the app. If the CSV import is not very helpful as you would still need to manually create all the channels and devices, then do a manual import on maybe hundreds of devices.  I've not tried using the KEPServerEX API yet but looking at a demo it mostly seemed to give you the same functionality as the normal KEPServerEX client.

1. How to fetch scheduletime of scheduler using services? 2. How to update scheduletime of scheduler using services  

Hello Team,Couldn't view any of the logs (Application Log/Script Log etc.,) from 'Monitoring' screen after Upgrading Thingworx-Platform-Postgres from 8.5.3 to 8.5.19.Below are the error details from log file:14:01:45,706 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Could NOT find resource [logback-test.xml]14:01:45,707 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Could NOT find resource [logback.groovy]14:01:45,707 |-INFO in ch.qos.logback.classic.LoggerContext[default] - Found resource [logback.xml] at [jar:file:/opt/apache-tomcat/webapps/Thingworx/WEB-INF/lib/thingworx-platform-common-8.5.19-b1113.jar!/logback.xml]14:01:45,728 |-INFO in ch.qos.logback.core.joran.spi.ConfigurationWatchList@62b635fe - URL [jar:file:/opt/apache-tomcat/webapps/Thingworx/WEB-INF/lib/thingworx-platform-common-8.5.19-b1113.jar!/logback.xml] is not of type file14:01:45,784 |-INFO in ch.qos.logback.classic.joran.action.LoggerContextListenerAction - Adding LoggerContextListener of typ

I would like to capture information regarding Login/Logout time of user from Vuforia Studio to Thingworx, Is it exposed as a Service? Also I would like to know when the User logs in AR experience and when his session expires or logouts. Can it also be captured as a Service. We want to generate reports using this, Is this feasible? If so how? What else can be done If it is not feasible?