IoT & Connectivity

We do not current allow our servers to phone home so we are ok with download license files and manually uploading them (12.0.2) for Windchill. Will there be any issues operating multiple production instances (high side and low side) with the new license app? Its the same user base across both instances so previously, this was compliance to the named user license model. 

We have 2 Windchill systems, one for unclassified work and the other for classified work. When we upgraded our licenses a couple of years ago, we were told that the licenses can be used on both systems as Windchill is a named user system. I am setting up an upgrade on both sides to Windchill 12.1.2 so will be retrieving new licenses soon. With the new licensing is this still the way going forward?

Special thank you to the community members that have contributed to this "Ask The Experts" session and to the licensing team @JGENTHNER  @MaxPoe  for answering some real-time questions on this forum.   We are going to leave the forum open for additional questions and John/ Max will be checking in over the course of the next couple of days to provide additional information and answers.   Have a beautiful, community rest of your day!   Jaime Lee

When trying to add some licenses to a Windchill server, I'm getting a required field to add a ThingWorx Device ID? Why is this being required?

Is there any way to view who created a particular host or who made changes to the license allocation?  I need some way to know who to talk to about some licensing hosts that were recently created.   By the way, the 'Host History' page is consistently throwing errors:    

Another question came in!   How can an admin create licenses for older versions of the products?   Any help on this one?

The existing web interface for license management is pretty confusing to work through and get information from. Is there a map of what the old tool did to what the new tool does to get a better understanding of what's different and better with the new web interface? 

Hi, this question just came in on the side.     Why might the Product Licenses page indicate that I do not have any products installed?

Hi @JGENTHNER, For the benefit of the community, could you please explain to everyone how the new licensing app works with the existing license download functionality inside Windchill (using credentials to pull a license)? Does a user need to manually create a host and allocate some of their licenses to it before they can download the license file directly from Windchill? If a user manually creates a host and allocates some of their licenses to it (in the new app), will the Windchill download functionality correctly pull that specific license (with the partial allocation), or will it continue to automatically pull all licenses available to the customer? Thanks!

Just wondering if the new licensing app is going to be rolled out to Arbortext products also.   Bryon

Hi,   Is there a service where I can get all the Services in a Thing?   Thanks,

hello,  i'm a new user of thingworx plateform. I have ,no data on one of the machines so i checked the connection kepserver/client and there is this error : Channel failed to connect. | Status description = 'Could not establish a network connection to remote server.', Status code = 0X80AC0000. Any ideas why this is happening and how to solve it ?  Many thanks 

Hi, I'm struggling to get the default value from my edge csdk code serverDetails:I created a property when creating thing :   TW_PROPERTY("DefaultValueTest", "Description", TW_INTEGER); TW_ADD_NUMBER_ASPECT("DefaultValueTest", TW_ASPECT_DEFAULT_VALUE, 150); TW_ADD_NUMBER_ASPECT("DefaultValueTest", TW_ASPECT_ISLOGGED, TRUE);  I put as default value 150.When i try to fetch the value of my property in another service in the same c project:  int lDefaultValueTest = TW_GET_PROPERTY(THING_NAME, "DefaultValueTest").integer;  I always get zero as result !.I wonder why I am not having '150' since it's the default value  ??As a workaround, i set the property after the definition of the property  TW_SET_PROPERTY(thingName, "DefaultValueTest", TW_MAKE_INT(150));  The problem here is when, i set a new value somewhere in other service and I restart my program, it's always reset to 150 and cannot be updated Any idea how

This is Thingworx version 9.0.4 I have a service that is being refreshed every 10 seconds via an autorefresh widget. It returns an infotable of data. I am then binding this infotable into the collection widget. The refresh is successfully refreshing the service and getting the new data. I verified this in the networks tab. However, the collection within the UI is not updating. Weirdly, if I change the window screen, it then updates the UI to match the new data.  I have tried a few things. I tried creating an expression that generates a random number. I then bind the change event to the service call instead of the refresh widget. The refresh widget is now bound to the expression. I then bind the expression to a label. I can succeffcully show that the new random number is shown via the label when the refresh happens, the service (w/ new data) fires correctly, but the collection is not updating. If I refresh the screen it updates. If I adjust the screen size, it updates. Th

Hello,I'm new to ThingWorx, and my current version is 8.4. For the mail alert purpose, I imported the Mailserver Extension (V3.5.1). I tested sending emails from a Gmail account to an office mail, and it was working fine.However, I want to send mail from one office mail to another office mail.I entered my company's SMTP server name and port, which was provided by the IT department, but I am still getting the error message "Couldn't connect to host, port: xxxxx.xxxx.com, 25; timeout 30000."also i tested the SMTP Server with telnet cmd its returned 220, seems good. Mail Account User: I inserted the dedicated office email for the alert.Mail Account Password: I left it empty, and also tried with the actual password of the mail account.How can I solve this issue? Experts, please help me.Thanks,

Hi Everyone,I came across this doubt like I have a data which is populating in Grid now I filter the data based on column selected row with the help of data filter widget and saved that view in list widget now my ask is when I click on that view name then that particular view should reflect in Grid widget  I have a service called getViewField and which is having a result as selectedview in json format now how should bind it with the grid should I change the Json type or something else I directly bind it with query filter but that is not working so suggest me proper binding ThanksLav.

Hello I have a responsive mashup and i am using navigate function to open mashup in a popup window .But the alignment is never set to the way i want to use it always behave differently Any help will be appreciated Thanks

I can't deselect the selected label or node in the Tree Widget, I have tried almost everything, running the data source service again, setting the selectedLabel and SelectedValue to "", 0, undefined or null. I even used random ID and parentID fields, but seems like the tree widget or the service selected rows are storing the row index; Thingworx Version: 9.5.0

Hello,I have a mashup consisting of a drop down menu, a date picker, a collection widget that fetches two different mashups with line and bar charts, and finally a grid advanced widget that is populated with the same values that those charts show. When I select the first item from the drop down menu (first time I choose an item, not the first item in the list), or when I change the date, the values and the fields of the grid are populated correctly. However, when I change the item in the drop down after that first time, the configuration of the grid is lost. The field names of the grid stay the same as the previous selection and the values, although correct, are placed in the wrong columns. I've attached an example of this issue. I initially did not have a specific configuration string on the grid but even after creating one the error stays the same. What could be causing this issue? Thank you in advance.

Hi, I recently migrated a mashup using the "Mashup Migration" steps. The legacy advanced grid used a Custom CSS, but after the migration the styles from the CSS seem to no longer have any effect on the grid.  The grid header column require 3 different columns. -first 2 header columns are black -header columns 3-7 are blue-header columns 8-13 are grey Is there a way to have the Custom CSS recognized or perhaps Style Theme has an advanced feature?TIA

Hi folks,I have a problem with the vertical scrollbar on my grid widget (TWX version ThingWorx 9.3.8). I have placed two grids vertically on top of each other, where the columns and their sizes partially overlap. However, when the vertical scrollbar is displayed on a table, the columns shift and it is no longer visually appealing. The padding of the container (via Composer -> Layout) does not seem to have any effect on the grid. Is there a way to use a kind of dynamic padding so that the area is reserved for a scrollbar?  Best regardsMarc

Hi Everyone,I am Thingworx developer , I want to Expand All / Collapse All Results in TreeGridAdvanced, I try to use property "ExpandLoadedRows" which is bindable - so I bound a Checkbox to this value, but it didn't work for me. It worked only when I set this property checked by default which shows me only expanded rows. Please Help me how can I achieve !

Hi,I want to reduce the spaces between two lines of bar chart and also want reduce their width how can I do that  as you can see the image I want there width should be minimum and also gap between these two as well 

Hi, My Thingworx is cloud hosted 9.x version and am trying to connect a SQL database which is in our organization network, I failed to connect after all configurations. Do I need to create a tunnel access here to connect to the database? How can I connect? Transaction has been marked as a failure for request /Thingworx/Things/RDBMSAccess_TH/Services/GetPropertyValuesAsMultiRowTable thanks,John 

Hello, I have built some Docker images for TW but need the Navigate extensions.Is there a Navigate Extension available as I can only find Installer files on PTC Software Download page.