Mathcad Installation

I can't log in as a student, a lot of functions are blocked, how do I unlock them?

I have switched Operating System from Windows to Linux. I need Mathcad for school work, so I Virtualized a Windows Machine on my Laptop. I now wanted to install Mathcad on this new Virtualized Windows machine, but when trying to activate the licence, I get an error message that I have too many licence requests for this licence. I guess because I already activated the new licence on the old machine, it now is fixed to that one? I tried activating it via the sw_licence_email_######.dat file I got send on my account email weeks ago when activating on the old machine, but this also didn't work. The error message here is: The licence request failed. Requesting MathcadPrime ... C:\Users\user\Downloads\sw_license_email_######.dat: (-9) Invalid HostHelp or info would be appreciated.Thank you for support

Hi! It's happening with both Prime 8 and 9 on Windows 11. In my case, I have no log file and no error on the Windows event viewer. I got the splash screen and nothing else. I tried all the solutions above and had no luck. Any ideas? Thanks! 

I am using Mathcad Release 15.0 and DatecodeunknownWe have several licenses for MathCad Prime 10.0.0, and were told that these should apply to the old MathCad 15 version as well. Is this correct? If so, how can we download and activate MathCad 15.0?

I would like to try Mathcad for 30 days free. After installing the software, before getting the license, the software asks me to key in the Product Code. Where can I get the Product Code?

Hello, I am attempting to download and install the MathCad Prime 10 - Student Edition. However, I am running into this failed application error. Please see the attached photos. Can someone please provide any insight or support regarding this installation issue. 

I have used the .dat license file that I got in the email for 30 days free trial version. Although I call it and configure it, status says in red full functionality-29 days remaining but it doesn't allow me to modify anything in the file

excelente servicio

Hi,I cannot for some reason get a license file. Whereever i search i have reached the maximum number of requests, although i have never activated it. Please help.- Dennis A

I am using Mathcad Prime Release 10.0 and Datecode10.0.0.0We had a group recently convert their files from MathCAD 15 to Prime and they are experiencing latency and performance issues. It now takes several minutes to perform the calculations.Also, this was reported by one power user - one alarming thing is that sometimes it takes multiple minutes to finish calculating the worksheet, but what I thought was a status indicator turns back to green before it is even done calculating (So I've either misinterpreted what that icon is, or its not working correctly)

Moving Mathcad 14.0 Single User software to new machine, need new license.dat file. Solution found!https://community.ptc.com/t5/Mathcad-Tips/Transferring-Mathcad-Single-User-or-Student-license-from-an/ta-p/819143#M1600

Upon attempting to open Mathcad the computer tries for a little then stops. It stops before the Black and green square can appear. Within the log files the it reads as:MSI (s) (F8:C8) [21:50:55:253]: Deferring clean up of packages/files, if any existMSI (s) (F8:C8) [21:50:55:254]: MainEngineThread is returning 0MSI (s) (F8:9C) [21:50:55:259]: RESTART MANAGER: Session closed.MSI (s) (F8:9C) [21:50:55:259]: No System Restore sequence number for this installation.=== Logging stopped: 9/18/2024 21:50:55 ===MSI (s) (F8:9C) [21:50:55:263]: User policy value 'DisableRollback' is 0MSI (s) (F8:9C) [21:50:55:263]: Machine policy value 'DisableRollback' is 0MSI (s) (F8:9C) [21:50:55:263]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (F8:9C) [21:50:55:267]: Note: 1: 2265 2: 3: -2147287035MSI (s) (F8:9C) [21:50:55:268]: Note: 1: 1101 2: C:\Config.Msi\102af.rbs 3: 3MSI (s) (F8:9C) [21:50:55:268]: Decrementing counter to disable shutdown. If counter >= 0, shutdown wi

Service Contract-9R2231951Dear Mathcad Support Team,I hope this message finds you well.I am writing to seek your assistance with an issue we are facing in our company, Tetra Tech, as we try to implement artificial intelligence tools like ChatGPT to create design templates in Mathcad.We are encountering the following challenges:1. When we copy code in Mathcad format generated by AI tools and paste it into Mathcad, it appears as text rather than functioning code.2. Additionally, we are facing a similar issue when trying to copy and paste code from one template to another. The copied content is pasted as text, and we are unable to use it directly as Mathcad expressions or code.As part of our ongoing initiative to integrate AI-driven tools into our workflow for efficiency and innovation, we would greatly appreciate your guidance or any solutions to address these copy-paste formatting issues.Please let us know if there is any specific setting, format, or method to ensure that the code from

Good morning, everyone. I came across an issue regarding the floating license file for MATHCAD PRIME 10. After having successfully installed and used for some time, an error appeared on my log files in the server (see below):2024-09-09 06:05:07,173 root.Vendor (ptc_d) ERROR: Parsing licensing\license.dat at line 1 on token .2024-09-09 06:15:07,178 root.Vendor (ptc_d) ERROR: Parsing licensing\license.dat at line 1 on token . It looks like appearing every 10 minuts or so. By inspecting the license file at line 1, I am not able to understand the issue. In a previous thread I posted, I had some problems when I borrowed the license for testing purpose and I found out that the borrow time was automatically set-up by the license server  for one week. When it was finally released we started to have these issues. Did someone encounter a similar issues? I would appreciate some support. I am not an IT specialist, but a MATHCAD user and I might have made some mistake

I am using Mathcad Release 15.0 and DatecodeM050FDOT program within Mathcad 15.0We tried the resolution from your knowledge basedhttps://www.ptc.com/en/support/article/CS281384?source=search- user is using Mathcad 15.0 with updated date code M050- installed MS Office 32 bit.The issue reoccurs with the same error.Here are the errors that I facedMicrosoft VBScript runtime error Line: 15 Error:0Object required: Combo box

I got a license for MATCAD Prime from my school (HTL Spengergasse, Vienna) but I have a big problem. I have redeemed the MATCAD license too often and on too many different devices - Today I wanted to download MATCAD Prime on my work device and redeem the license because I need the program for today's math class, but now I get an error message that goes something like this: "You have redeemed the license too often and reached the limit, if you have any further questions contact PTC Support". I then did some research and found out that you have to deactivate the license on the other devices so that you can redeem the license on the new device again, but that's the problem: I redeemed the MATCAD Prime license on my Macbook Air m2 in a virtual machine that no longer exists - so I can no longer deactivate the license. I therefore wanted to ask customer support whether they would allow me to redeem my license again, it is a very urgent matter.   Translated by the moderation using Google

The Mac Address in my License Files are all false, none of mine are the same as the ones in the files.I never changed anything about my machine, it's the exact same for 3 years now. Am I missing something? How can I request a correct or new File?

The autoloader fails, but I am persistent. After about the 5-6 times, it runs..... I follow the installation script, but on the Application Selection screen: the list is empty.Please help me get the 30 day demo of MathCAD.

Please give me lisence i am student

Is there any way to move text around the sheet without it snapping to grid? I need to move some text in between two grids to put over an image. The lines of the image do not line up with the grid perfectly.

Need help moving the license from the old server to the new server. Don't have the access to download the software. Can't log a proper ticket as the site won't let me. me. Can someone please assist by providing:1. Instructions to do this2. Code3. Advise how to move my Flexserver licensesThank you

We bought Mathcad earlier this year.  I believe we bought it in February.  I have a new computer and just went to install it.  I downloaded and installed Mathcad Prime 10.  When we pointed to our license server, it doesn't work -- we only get Express functionality.  My IT guys think I need to download Mathcad Prime 9 and that the problem is that our license doesn't support 10.  That surprised me because we only bought it a couple of months before the update, but the message seems to indicate that could be the problem.  See below: 8/15/2024 10:49:42 PM : The license request failed.Requesting MathcadPrime ...7788@XXXlicense003: (-21) License file does not support this version. If I need to download 9, how do I do that? Or do we need a new license file on our server to reflect the update and allow 10 to work? Thanks 

Upgrade to 14.0Originally in 2019 I still installed the 64-bit version.My Mathcad stopped working after installing Windows 11.Mathcad 14.0 is an outdated version (2014) and, it seems, can no longer be recorded using today's licensing process.Please send me a valid license file.dat.Kind regards,Beat Eichenbergerbeat.eichenbgr@bluewin.ch---------------------------------------------Translated text from German to English using google translateSubject - Lizenz ProblemBody - Upgrade auf 14.0 Ursprünglich 2019 habe ich noch die 64bit Version installiert. Mein Mathcad funktionierte nach der Installation von Windows 11 nicht mehr. Mathcad 14.0 ist eine veraltete Version (2014), und ist, wie es scheint, mit dem heutigen Lizenzverfahren nicht mehr erfassbar. Senden Sie mir bitte eine gültige Lizenzdatei.dat. Freundliche Grüsse, Beat Eichenberger beat.eichenbgr@bluewin.ch - By Community Moderation Team--------------------------------------------- 

I installed Mathcad 15 on a new computer with Windows 11. However, the license cannot be activated.Unexpected Error when Acquiring Mathcad License:The remote server returned an error: (403) Invalid.------------------------------------------Translated text from German to English using Google translateSubject- Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig.Body - Ich habe Mathcad 15 auf einem neuen Rechner mit Windows 11 installiert. Jedoch lässt sich die Lizenz nicht aktivieren.Unexpected Error bei Acquiring Mathcad License:Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig.-By Community Moderation Team------------------------------------------

How do i get the product code? I've been trying to acquire a student license but i need to provide the product code