Mathcad Installation

Need help moving the license from the old server to the new server. Don't have the access to download the software. Can't log a proper ticket as the site won't let me. me. Can someone please assist by providing:1. Instructions to do this2. Code3. Advise how to move my Flexserver licensesThank you

We bought Mathcad earlier this year.  I believe we bought it in February.  I have a new computer and just went to install it.  I downloaded and installed Mathcad Prime 10.  When we pointed to our license server, it doesn't work -- we only get Express functionality.  My IT guys think I need to download Mathcad Prime 9 and that the problem is that our license doesn't support 10.  That surprised me because we only bought it a couple of months before the update, but the message seems to indicate that could be the problem.  See below: 8/15/2024 10:49:42 PM : The license request failed.Requesting MathcadPrime ...7788@XXXlicense003: (-21) License file does not support this version. If I need to download 9, how do I do that? Or do we need a new license file on our server to reflect the update and allow 10 to work? Thanks 

Upgrade to 14.0Originally in 2019 I still installed the 64-bit version.My Mathcad stopped working after installing Windows 11.Mathcad 14.0 is an outdated version (2014) and, it seems, can no longer be recorded using today's licensing process.Please send me a valid license file.dat.Kind regards,Beat Eichenbergerbeat.eichenbgr@bluewin.ch---------------------------------------------Translated text from German to English using google translateSubject - Lizenz ProblemBody - Upgrade auf 14.0 Ursprünglich 2019 habe ich noch die 64bit Version installiert. Mein Mathcad funktionierte nach der Installation von Windows 11 nicht mehr. Mathcad 14.0 ist eine veraltete Version (2014), und ist, wie es scheint, mit dem heutigen Lizenzverfahren nicht mehr erfassbar. Senden Sie mir bitte eine gültige Lizenzdatei.dat. Freundliche Grüsse, Beat Eichenberger beat.eichenbgr@bluewin.ch - By Community Moderation Team--------------------------------------------- 

I installed Mathcad 15 on a new computer with Windows 11. However, the license cannot be activated.Unexpected Error when Acquiring Mathcad License:The remote server returned an error: (403) Invalid.------------------------------------------Translated text from German to English using Google translateSubject- Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig.Body - Ich habe Mathcad 15 auf einem neuen Rechner mit Windows 11 installiert. Jedoch lässt sich die Lizenz nicht aktivieren.Unexpected Error bei Acquiring Mathcad License:Der Remoteserver hat einen Fehler zurückgegeben: (403) Unzulässig.-By Community Moderation Team------------------------------------------

How do i get the product code? I've been trying to acquire a student license but i need to provide the product code

Hello, everyone. I am trying to install a floating license server and it worked. However when performing some tests with my colleagues I realized that after I borrowed the license, I was not able to return back for another colleague to pick.I received the following error msg: "Unable to return the license. Verify that the current license settings are correct.". I found nothing about such error on the online documentation.Did someone experienced the same issue? Thanks in advance for the feedback. GF 

I am using Mathcad Prime Release 6.0 and Datecode6.0.0.0Dear all, good afternoon from Brazil. I hope you are well. Since our Mathcad´s Brazil support team did not solve our issue, which is a big problem for us, we are contacting PTC directly. We have 7 Mathcad M15 M045 licenses (one of which is a network license) acquired by General Electric in recent years. In the last few weeks, we bought one more standalone license, but it is for PTC Mathcad Prime 6, because it is no longer possible to buy an M15 license. Our problem is that the Prime version does not directly open the M15 files of our current version. To do this, we were instructed to do a conversion from the old format of the file to the new format. But here is the problem: after this conversion, a lot of information, formatting and macros are lost from our worksheets and the calculation is not done directly without first solving some problems. So that you understand the seriousness of this problem: we have more than 200 folders,

I am using Mathcad Prime Release 10.0 and Datecode10.0.0.0When using the new Advanced Controls features, performance suffers greatly. This would be expected if I were loading in large amounts of data or perhaps performing complex processing with these regions, but all I'm doing right now is using text boxes to display results with color coding or select which version of text to display from a known list. Literally just display boxes, and yet performance suffers greatly. It was never this bad using essentially the exact same files before adding the advanced controls. M, colleague has even worse issues, where the advanced controls grey-out as if they're still processing, or unable to finish processing, and is unable to get them to cooperate again. Is there some performance issues with the advanced controls? Is there some trick we can use to reduce the performance demands?Has anyone else experienced something like this?-Sean

Today, when I tried to open mathcad, nothing happens, not even the splash screen shows up. When I open task manager, I can see that the mathcad process starts for a few seconds and then it's gone. Already tried searching the community for similar cases but I didn't find anything that works. Please help me! I'm just getting in love with the productivity enhancement I get from mathcad! Further info: no error messages appear, doesn't work when I try to run as admin, or when I restart my pc

Issue: How to convert Mathcad worksheets created in earlier versions ? Steps to convert worksheets created in older releases (Mathcad 15.0 and earlier) Cannot open legacy worksheets Unable to open old Mathcad *.xmcd, *xmcdz, *.mcd, *.xmct, *.mct files Cause: Mathcad Prime is not downward compatible to Mathcad by nature The converter program available with Mathcad Prime uses installed Mathcad capabilities Resolution: Mathcad 15 supports formats .xmcd, .xmcdz, .mcd (Worksheet), .xmct, .mct (Template) and .hbk (Mathcad Book) Mathcad Prime supports formats .mcdx (Worksheet) and .mctx (Template) XMCD, MCD Converter shipped with Mathcad Prime converts from Mathcad 15 and prior to Mathcad Prime supported format Steps to convert legacy Mathcad worksheets to Mathcad Prime:1. Start XMCD, MCD converter Mathcad Prime > Input/Output > XMCD, MCD Converter                 Alternative: Start > All Programs > Ma

I have tried installing Mathcad and have agreed to user agreements.Upon getting to "Application Selection" step in install process, my installation path is C:->Program Files->PTC but there are no applications to "Choose from the list below".I cannot push next to complete the installation process.

We currently have some older .mcd MathCAD files.Our trial version will not open them.Is there a tool or product you have that could convert or update these to something we can use in the new software version? We are trying to find a way to gain access to these old files.Thanks,Jon

Hello,I'm running into an issue where my Mathcad 9 license returns an 'Invalid Host' error on a specific network. It just so happens to be my university's WiFi, which is problematic because I need to use Mathcad on my laptop at my university. Strangely enough, the license works whenever I'm not on the university's WiFi. I've attempted the following:ipconfig/allnet config rdrenabling/disabling my internet card through Device Managercompletely reinstalling Mathcad 9re-requesting my license and downloading it on the university's WiFirunning a VPNverifying that the HostID is the same on both the license and laptop.None of these methods were successful. My other colleagues do not have this problem. Any assistance is greatly appreciated.

I get a 403 Forbidden error when trying to retrieve a license file over the internet.

I'm installing a single user, windows, MathCad 14.0 from the CD Disk with Date Code: M020. Since this was an upgrade from a previous version, the installation is asking for the "old serial number," which I don't have. I contacted PTC customer support, and they kindly generated and sent me a License Pack file. Where and how to use this file?

Is it possible to obtain the installer and license file on a PC that can connect to the Internet, store them on a storage medium such as a DVD, and then move them to an offline PC (a PC that cannot connect to the Internet) and install them there?If there is a way to prepare something on a PC that can connect to the Internet and install it on another offline PC, please let me know the details.(Are there any functional restrictions in that case?) -----------------------------------------------Translated text from Japanese to English using Google translateSubject: mathcadのインストールはオフラインで可能かBody:- インターネットにつなぐことができるPCでインストーラやライセンスファイルなどを取得しそれらをDVDなどの記憶媒体に格納し、オフラインのPC（インターネットにつなぐことのできないPC）へ移動しインストールすることは可能でしょうか。インターネットにつなぐことができるPCで何かしら準備をして、オフラインの別PCへインストールする手段があれば詳細をご教示ください。（その際、機能制限などはないでしょうか。）- By community moderation team.-----------------------------------------------

License not working after reintalling computer`s operating system from a backup. I am trying to load the license file and it is not working("Invalid Host", "the host ID doesn't match the hostID specified in the license file"). Also online I cannot make the license work(i get: The remote server returned an error(403)Forbidden).

I am using Mathcad Release 15.0 and DatecodeN/AError opening filesHere are the errors that I facedAn unrecoverable engine error was encountered end_exception

I want to install Mathcad 15.0 free trial to be able to work on XMCD file extensions but can't find the download link. I have PTC Mathcad Prime, but it can not work on these files.

*I thought this was a customer service ticket, thanks for any help the community can provide*Attempting to install Matchad Prime1.0 on new computer after previous one stopped working. I currently am logging in under trial but it should be a full version (my understanding). I have entered the product code listed for this Open Ticket, and during the installation I provide my username and password for this PTC account. When I try to proceed the installation from this step I get the error 'The remote server returned and error: (403) Forbidden'. I'm just curious what this error code means, how to rectify, and if this is something we can fix with the product code I have been provided. This was also initially purchased and installed some time ago so I am curious if there is an issue with things being out of date. Thank you.

i NEED TO DOWNKOAD AND INSTALL THE PROGRAM IN A NEW COMPUTER AS THE OLD INSTALLATION IS OUT OF WORK. PLEASE HELP ME WITH THIS. THANKS.

Hello,I need to install Mathcad on a machine, I managed to find a program for installation, there is a doubt, do I need a specific license for it?

I have activated a Mathcad 9.0.0.0 license on my account but now have a new PC with the same Mac address but I cannot activate the license because I no longer have my product code. I need help to be able to use Mathcad 9.0.0.0 Prime again.-------------------------------------------------------Translated the text from German to English using google translate.Subject- Mathcad 9.0.0.0 Prime Lizenz auf neuem PC einrichtenBody - Ich habe auf meinem Account eine Mathcad 9.0.0.0 Lizenz aktiviert aber habe jetzt einen neuen PC mit gleicher Mac-Adresse kann aber die Lizenz nicht aktivieren weil ich meinen Product code nicht mehr habe. benötige Hilfe um Mathcad 9.0.0.0 Prime wieder nutzen zu können.- By community moderation team-------------------------------------------------------

Installation issue: file installs self cancel and return a failure message. My PC is an Intel x15 with ample storage space for the application.

Error Message:You have reached the maximum number of license requests available for your product type.