Mathcad Installation

Hello, I have recently installed Prime 9.0 on my professional DELL laptop running Win 10 but when I launch the program, nothing happens, no pop-up screen nothing: the mouse cursor does its usual circles for a few seconds and then vanishes. I had to run the installation under a dedicated admin account but then back to my account, I can't start Prime even I run it again with admin priviledges. It actually happened recently with an install I did with 7.0 and I could no longer launch it in the end while I could use it for a year or so. It is what motivated the migration to 9.0 but the problem remains. I've checked for a log file in the PTC folder but could not see one. Also checked the Symantec log files, nothing reported.  If you could point me to some solutions I could explore, I would appreciate. Thank you. Christophe--

My company, Aerolab LLC, purchased a floating network license for Mathcad. PTC support installed Mathcad Prime 9 remotely for us. He gave us no information as to where the license is located or how to access it. I am trying to Install and activate another copy of Mathcad to use this floating network license. Please help.

I have purchased the student account. However, I have not received my product code.When do i receive this? Should this not be automatic for a digital product?

Hi, mclicense.exe "I want to configure Mathcad to use FlexLM server", bundled with Mathcad 15 package creates the following registry keys: KEY_CLASSES_ROOT\VirtualStore\MACHINE\SOFTWARE\WOW6432Node\Mathsoft\Mathcad 14\FlexLM\LicensePath Computer\HKEY_CURRENT_USER\SOFTWARE\Classes\VirtualStore\MACHINE\SOFTWARE\WOW6432Node\Mathsoft\Mathcad 14\FlexLM\LicensePath Computer\HKEY_USERS\S-1-5-21-2828309461-2785570631-1443817629-104847\SOFTWARE\Classes\VirtualStore\MACHINE\SOFTWARE\WOW6432Node\Mathsoft\Mathcad 14\FlexLM\LicensePath Computer\HKEY_USERS\S-1-5-21-2828309461-2785570631-1443817629-104847_Classes\VirtualStore\MACHINE\SOFTWARE\WOW6432Node\Mathsoft\Mathcad 14\FlexLM\LicensePath Is there a reason Mathcad 14 and not Mathcad 15 is used in registry hive? We use Microsoft SCCM/Software Center endpoint management software to automate deployment of software to enduser devices, these use a windows powershell scripts to set license registry details, and using wrong

I've started the process of trying to install MathCAD directly from your website. I tried yesterday and today. I got a message saying the "license service appears to be busy. Please try again."

Hi,I've recently purchased a Mathcad Prime 9 License.The MyCommerce Order it's licenced to my company "Design and Eng Works".However when I go to licence the product I get the error message "You have reached the maximum number of license requests available for your product type"I was wondering what I need to do to get this license working?Best regards,Alasdair Wright

Hi. I have MathCad Prime 8.0 student version/license. That will expire after 17 days now and I like to renew it. I try to do it online but webpage is asking Customer Number, Product Code or something else what I cant find or dont know. How I can renew my student license and can I renew it to MathCad 9.0? My studies is still going on so am I still justified to same price?I love U product. Most students of our department use Texas Instrument's TI-nspire CX series calculators and MathCad ofcourse. There is many apps/softwares for that calculator. It would be SUPER if theres any way to convert MathCad to that calculator too. I and propably many others would buy that product. Calculator work already like mathcad, except it count row by row so U cant change variables (which U have set on start) at end of calculations. Basicly U should do only worksheet's instead of row's or like row's should be interactive. Let me know if U ever gonna do that.

I am trying to install MathCad. But i have not recieved a license. I am a student and i did recieve the download link. In the installer it does not show any applications to install.

An image imported into Mathcad when scaled does not show properly. It does not matter even if the image is having high resolution. This problem has been persistent since many versions of Mathcad Prime. Please fix the issue.

Hello,I have the following problem. If I e.g. Define 2 variables (b:=5 & h:=2) and then assign them to a new variable (W:= b*h) and then press =, then the following is displayed: W:= b*h=10However, I would also like to see the formula written out and then the result: W:=b*h=5*2=10 When I do that with symbolic evaluation and keywords, it doesn't look pretty.So is there a way to have formulas written out like above before I see the result?This way you can understand the calculation better. Thanks very much.   Translated by Andra Chirila using Google Translate on April 21st, 2021----------------------------------------------------------------------------------------------- Hallo,ich habe folgendes Problem. Wenn ich zb. 2 Variablen definiere (b:=5 & h:=2) und dann diese einer neuen variablen zuordne (W:= b*h) und dann = drücke, dann steht folgendes da: W:= b*h=10Ich würde jedoch gerne zudem die ausgeschriebene Formel sehen und danach das Ergebnis: W:=b*h=5*2=10Wenn ich das mit

Issue: Mathcad Prime fails to launch after the recent Windows / .NET updates on Windows 7 x64bit Mathcad Prime does not launch after the initial splash on Windows OS Mathcad Prime isn't starting after update from KB4055002 for Microsoft .NET   Cause:Bug with Windows security update KB4055002 for Microsoft.Net Framework 4.7.1   Resolution: Microsoft acknowledged the bug with Windows Update KB4055002 and released an update to fix this issue. Users can download and install the fix from the Microsoft catalog here

I was learning to use MathCAD with a trial version. I had a Excel sheet in my Mathcad file with some calculations. Since my trial license has expired, now I am unable to open the excel sheet. Could you please extend my trail version to recover my excel sheet or is there other ways to extract this excel?

Can't access MathCAD with my school account for some reason. It works for other students

When I go to install the trial version I get the following error: Cannot start installer Check your network connection And I have already checked all the connection and I have changed the network but it is still the same, how could I solve it --------------------------------------------------------------------- Translated the below text from Spanish to English using google translate on 10-April-2023 at 9:31am IST, by vnamboodheri Subject:  Error de instalación versión gratuita Body: Al ir a instalar la versión de prueba me aparece el siguiente error: No se puede iniciar el instalador Compruebe su conexión de red Y ya he revisado toda la conexión y he cambiado de red pero sigue igual, como podría solucionarlo ---------------------------------------------------------------------        

I am trying to install a free trial of mathcad to run a calculation that was provided to me. when I open the "mathcad prime installation assistant" I get to the third step - application selection - and there is nothing in the window to chose from.

We are trying to get our MathCAD users to use MathCAD Prime 8 instead of MathCAD 15. When they go to open a 15 file in Prime 8, it is asking for a 15 license. We have removed all 15 licenses to force them to upgrade. Why does MathCAD Prime 8 require a MathCAd 15 license to open and convert a file? This will be a major draw back in getting the users to upgrade.  

I just upgraded to the full Edition to MathCAD Prime 9.0 from MathCAD express (MyCommerce Order Number: 860697573 ). I received a license file and I successfully upgraded my MathCAD Express to the full edition on my work computer.Does my single user license for the full edition entitle me to a HOme use license as well?Thanks,Theodore F. (Ted) Wiesner, PhD PEProfessor EmeritusDepartment of Chemical EngineeringTexas Tech University

Can not re-install. Error #401

My Mathcad trial is expiring in 3 days, but I have 4 more weeks until I graduate, and I am not done with my Senior capstone project. My group is designing a school building for the Holy Trinity Academy in Adumasa, Ghana. We need mathcad for a couple more weeks.Please Help!!

I am trying to install this on a second computer. It is installed on my desktop but want it on my laptop as well. It won't let me do it. Why??   

Hi! I have a problem. I tried to install Mathcad on my friends computer, because i had not Windows computer, only Mac. Now I have bought Windows computer and need to install Mathcad for the university. I started to install that and got an error "you have reached the maximum number of licence requests available for your product type". Can you help me somehow?Thank you

I am a BSTU student from Belarus   ------------------------------------------ Translated Subject and body from Russian to English on 5th April 2023 at 11:01am IST. Translated by vnamboodheri Title - БГТУ Body - я студент БГТУ из Беларуси --------------------------------------------

Hi. if someone could help me with the file attached? I have the same issue as the original poster in this topic. Thanks! ---  This question was originally posted in this topic.

Hello, I have a perpetual license for Prime 2.0 but do not have the installation file. I see that it is no longer available for download but I need to install the software on a new hard drive. I do have the license file, I just need the software.I can't find any way to email support directly with this request, can anyone help?Thanks in advance.

Can you please tell me if the symbolic math function and symbolic solution feature is still active in the "Mathcad Express" version?