PTC Community Information Center

If you need to share code in a community post, you can use the "Code" option in the three dots menu. A new window for you to insert your code pops up, with a code preview at the bottom.There is syntax highlighting available for a variety of languages.ApacheBashCC#CSSDiffHTMLHTTPINIJavaJavaScriptJSONMakefileMarkdownNginxNQEObjective-CPerlPowerShellPHPPythonRubySQLSwiftVBScriptXHTMLXMLYARA Last edited by Catalina, April 2026

We receive a lot of feedback that some questions on the community are lacking necessary details and information, so we put together this list of tips that will improve your chances of receiving the answer you are looking for. Search first. If you have a question that you need answered fast, chances are someone has asked it before. So, take advantage of the community search. There are a variety of options to help you find answers!   Make sure you are on the right forum. If you ask a Creo question on our community feedback forum, chances are no one able to answer it is ever going to see it. Here is a list of product forums for your convenience: Creo Codebeamer Mathcad Windchill ThingWorx Kepware Vuforia SSE Arbortext Education   Choose a clear title that summarizes your question. We have hundreds of questions with some variation of the title "HELP ME". This is unlikely to be seen by someone with knowledge relevant to your question.   Context is important. Don't just ask for a solution

Exciting News!   https://www.ptc.com/en/about/ceo-succession      

Hello, is it possible to download the training from ELearning? 

It would be nice if the signature line would be populated in the text box as soon as a message is started so that it could be modified or removed as desired, similar to how signatures are created in Outlook.  

I tried to post a new idea to the Creo Cad board and received this error message:     This is the first Idea post I have done in a long time.

Hi, PTC Community!   I just wanted to let you know that we have confirmed that you can now log into the community (and eSupport) without an error message on your mobile device.  Please set us know on the feedback board if you find that you have any issues.   Also, we updated the ability to edit your own posts up to 12 hours.  If you find you need to edit your own content outside the 12 hour time frame feel free to contact a moderator and they will be happy to do so for you!    

Hello Olivier,It's a pity that customers have to fight (or beg) for possibilities to be more efficient and that you archive ideas instead of collecting and clustering them. A possible negative interpretation of that practice would be: Archiving ideas that have not enough votes after a certain period of time is a way to get rid of problems that your customers have. The suggestion would help every single user that works with family tables.   Unlock quickly a full family table (instances + ge... - PTC Community

Why can i not suggest an idea for the PLM Windchill product? I work at my company with Windchill and support the colleagues with question regarding the software. I would like to suggest improvement when i see opportunity or my colleagues suggest them to me.The button is not active.        

My reply via email this morning looks like its in a foreign language.  

What is a PTC Community Champion? A Champion is a PTC Community Member that has shown a track record of providing helpful advice and is a regular positive contributor to the community.  Champions are members that also interact closely with the PTC Community Team advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions. PTC Community Champions help other members directly through sharing their expertise to provide product solutions and by being an advocate for all things community!  You should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button, but Champions will advocate for you as well!  Think of the Champions as your special ambassadors to the PTC Community Management Team. How do I recognize a PTC Community Champion? A PTC Community Champion has a laurel wreath around their profile picture.    Why would I want to be a Community Champion? Communi

Hello, I have noticed that often people rarely use the Insert/Edit code sample in the thingworx developer forum. Either do not know how to do it (or ignore it), so I was thinking that perhaps it would be good to put a sticky post letting forum users know that the functionality exist.Or move the button from behind the three dots to the first "row" so it is easier to find.Perhaps even change the icon to just say "code" or something. Other possibility could perhaps be some type of automatic code detector(?), don't know how feasible that is though. Regards,Jens

Hi All, Can any of you point me to the key to the tags that are applied to us in the community? They look like Number-Mineral, for example I am 7-Bedrock, but I haven't found an explainer for what they mean. Thanks guys!

Obviously I don't understand how this Community works. It is not clear in the slightest     

I tried updating the following document with some additional information: Creo/ProE Drawing Repeat Region/BOM Syntax...This ... - PTC Community Although I could edit it the website wouldn't let me save it and got the following error: "Message cannot exceed 20,000 characters." Yet, when I copied and pasted the contents into Word and count the characters I get 3725 characters (including spaces) When I look at the "source code" in HTML I get 80,287 characters (including spaces)   Based on this I am thinking that it is rejecting my edits due to HTML being ridiculously verbose.  Is this intended?  Can the limit be increased?  Can you have it count text only instead of HTML code? Anything else that can be done?   It is noteworthy that I only added a few lines and it was otherwise as the post existed prior to me touching it today.

PTC Community members can subscribe to email notifications for their favourite content and for things like private messages. The notifications will come from our sender address community-mailer@ptc.com This is extremely useful, but the community's email address may create occasional confusion. If you receive email notifications from community-mailer@ptc.com, this is a legitimate community email. Last edited by Catalina, April 2026

Anyone else seeing this?  Their username randomly changing to some text string?  PTC STILL doesn't have a fix for this.

Hello everyone!How do I change my email in PTC Community Settings? it seems impossible!Thanks for answering me.

Hello PTC Community!   The month of March featured some community updates in the form of  1) New ALM Community Category and 2) Community Settings/Feature Change (Badge Notifications)   1) The New ALM Category     We now have a new ALM Category with a new Codebeamer Community section and the Windchill SSE community got a refresh.   Codebeamer   Codebeamer is an Application Lifecycle Management (ALM) platform for advanced product and software development. It extends ALM with product line configuration capabilities and provides unique configurability for complex processes.   https://community.ptc.com/t5/Codebeamer/ct-p/codebeamer     The new Codebeamer section has a (gated by request only) User Group and an Idea Exchange.   Windchill SSE   Windchill SSE was moved from the PLM category and now lives under ALM.  Windchill SSE has a new landing page.   https://community.ptc.com/t5/Windchill-Systems-Software/ct-p/Integr

I have twice this week posted email responses to posts using Gmail from and neither response has shown up in the Creo Parametric forums.   Can someone confirm reply via email is working as designed?

I have a couple questions about ideas that are archived.  Does the person that created the idea get notified?  Does anyone that either comments on it or vote for it get notified?   I happened to be on this forum yesterday when @olivierlp was archiving quite a few ideas and it notified me in the browser.  However, I did not get any emails.  I just might not have voted or commented on any of the ideas that were archived but that got me thinking about my questions.   I was looking back at my emails I received and see I got emails for ideas I did not vote for and did not comment on.  Just wanted to know how the notifications work on archived ideas.

The email address associated with a community member's profile on the PTC Community is the same one used for your eSupport account.   If you still have access to your eSupport account and have not yet created an account with your new email address, you can update your email address here.https://support.ptc.com/appserver/common/account/secure/wamMain.jsp If you DO NOT have access to your former eSupport account, you will need to create a new community (or eSupport) account with the new email address.  Immediately, contact a moderator or community manager once your new account is created and we can merge your profiles, so you have all your community history on one account. Thank you! Jaime Lee

When adding a product idea, it askes you for a series of questions about your industry and such.   It doesn't ask you what your product idea is, so are you supposed to hit enter and then a new screen pops up?    Maybe add a last question to the list: What is your product suggestion/idea?

Have a PTC product question you need answered fast? Chances are someone has asked it before, so make sure to familiarize yourself with the community search. To search the community, you can click the search icon in the header on any community page. This will open a search bar in the header. By default, that search will be scoped to the board or category you are on, but you have the option to change the scope of your search in the dropdown on the left of the search bar. You can search the current board, the current category or the entire community. You can also search for community members or knowledge articles. (This is not to be confused with the PTC knowledge base. Searching knowledge on the community will take you to our "Tips" boards.) When you start typing your search you will immediately see some suggestions. If you see what you are looking for that's great, but if you don't, when you press enter you will be taken to a search page which has additional search options. For example,

This seems like a commonsense idea, no?  Just let me into the system and I can have this running by tomorrow.