PTC Community Information Center

Codebeamer Community Forum has officially  launched today, Tuesday, April 16th!.   The Codebeamer Community Forum is where Codebeamer customers can ask questions, collaborate, and discuss all things Codebeamer with PTC and  industry experts!   Special shout out to all of our early adopters that came on our forum today  to ask a question or give a reply!  I can't wait to check in tomorrow to see all the interaction and how this engagement continues to grow!                          

I was recently perusing product ideas and after sorting by date (instead of "Hot Ideas") started working my way down the ideas. I came across an idea, opened it and spent some time with it until I realized that the idea had been archived even though it was less than a month old. How bout changing the color of the word archived to red to more visually note this.    

Could there be an easier way to get to the duplicate idea of an idea that status is "duplicate" than have to click on the original post, scroll through the comment and then click on the link to the duplicate post? Could that link be posted in the header somewhere?

Please include detailed documentation such as screenshots, images or video.1. What product and version are you running?CREO and Windchill. 2. What is the problem? If you Google "Solidworks dominating universities", the first result says, "Solidworks Education reaches the 2 million licenses.." from a 2015 blog. That number probably have increase by now.let's review a few paragraphs from the blog to see what the problems are...."....Simply put, SOLIDWORKS has changed how students and educators think about design"."For 20 years, SOLIDWORKS has created a generation of engineers that design new and innovative products. SOLIDWORKS is nurturing the skills and creativity of the next generation of designers and engineers by providing our tools to students."My problem is the long-term side effect where their mindset is so nurture and brainwash by Solidworks that they’re in a denial state to except CREO as a much more powerful tool.If you assign these people to a mandated project where

March comes with two big platform updates on the PTC Community, the gating of PTC Community Ideas and a new Windchill Customization board. Gated PTC Community Ideas   Effective today (3/8) all PTC Community ideas for all PTC products are only visible and available to CustomersWithSupport or those under a maintenance agreement with PTC.  You can read more details about this on  the Getting to Know PTC Community Ideas FAQ.   The idea icon will still be available under the menu for all visitors or members of the PTC Community.   Windchill Example: (Applies to all idea boards all products).       If someone is not logged in or does not have a community CustomerWithSupport account.  They will receive this message from the community explaining why they are unable to access ideas and how to upgrade their account.       Coming Soon!  Windchill Customization Board   Be on the look out for more information on the new discus

The page is greyed out for me, I want to post a suggestion to add a config option to automatically insert a break in drawing dimension witness lines.  

Hi, I want to ask about how to share this question with my team member.for example, I want this question share with inseob lee acount(IL_10762531),But when I tag here with '@' I cannot find his account. (below screenshot)Help me, Thanks <Screenshot : No matches> 

When customers log a support case on eSupport, they may be presented with the option of posting their question on the PTC Community. Please see the below FAQs about this option: Who is this for? The Community option only appears for customers with an active support contract when they are in the process of filing a support case on the eSupport portal. What PTC product?Currently, this option is available for specific technical areas and supported versions of Mathcad, Windchill PDM, and Creo Parametric. What happens to the question? The question is posted publicly on the respective Community forum.  Once on the Community, we recommend users to further review the post and add details as well as any attachment or screenshot if needed. A well-documented question has better chances to get a solution quickly.   What is the benefit of posting on the PTC Community? The PTC Community has hundreds of thousands of members with a wide variety of experiences with PTC technologies ready to share their

Is there an ObjectAda community?  ObjectAda still seems very invisible on the PTC website. Jim

Hi,This is an old account from 2018 and an old company (with limited subscriptions).  I just have installed CREO last month and while doing so I created a new account within this, the PTC Community and it worked fine.  I inavertantly opened this old account, and I can't find a way to get to my new account.  It seems to auto login to this account no matter what I do (close browser, restart, etc).   How can I get the login to allow me to choose a different account, or switch to my other account.  You'll have to respond to my new email as the old one no longer works.Henry.Ballard@novumterra.biz

Whenever someone replies to any of my posts, the PTC Community site is automatically marking those replies as the solution and giving the post kudos. It is very frustrating having to go back and unmark posts as solutions, or remove kudos from replies that are unhelpful. I cannot find any option within my user settings to turn off this behavior. Any help?

I am getting an error on the PTC Community that says that a widget cannot be displayed when trying to post a new message to the Creo board:    

Recently posting an idea to the PTC Creo Ideas page and was getting an error stating to check the highlighted portion and fix..   What I didn't realized is that I had to scroll down quite a bit to find the errors on the bottom right of the page below the screen window that I was filling out for the idea.   Not very intuitive that the "error" is off the screen and I have to scroll down to find it. It would be better if this error was visible or if you click on the error, it show you the "highlighted" error. Thanks, Dale          

On a side note, when entering my question I got the error message as below. I could not identify any "highlighted" error and had to guess that I have to select a location first. An actual highlighting of that button or any kind of hint in that direction would be very helpful.   Thank you Benny    

Hi, PTC Community!Currently, all PTC Community notifications come from mailer@us.khoros-mail.com.   Starting on Monday November 13th 2023, all PTC Community notifications will come from community-mailer@ptc.com. Do you want to know more about subscriptions? Please visit this page. To update your subscriptions (email preferences, set up a daily or weekly digest, etc.), you can do that here.   Update November 15, 2023: We are experiencing a technical issue with the new email address that may be preventing delivery of notification emails to a small number of users. We are currently working to address this issue.   Update December 7, 2023: The issue has been resolved.

Last October we launched a new podcast, The Third Angle to give our customers a voice when we go behind the scenes at their locations. We produce our episodes in a bi-weekly cadence and feature customers across all PTC product lines.   This award winning podcast is designed to be immersive and transport listeners on a journey from conception to completion of some of the most inspiring products being developed today. The podcast literally ‘travels the world’, to spotlight engineering genius that has produced flying cars, high-tech football helmets, light sabres for everyday jedis, homes of the future and so much more. The guest’s passion and pride as they explain the makings of their brainchild really hold the listener’s attention.    We kicked off the series with Creo customer Arc, featuring Mark Truman, the man behind the world’s most advanced, fully electric motorcycle, appreciated and owned by many, including celebrity Ryan Reynolds. Completing the year with Onshape c

How Employees Register For the PTC Community Anyone that is a PTC Employee or a Partner using the @ptc.com domain can register for a PTC Community username and participate in the PTC Community public discussions and private groups. Step 1:  Go to eSupport and sign in without your @ptc.com domaineSupport URL:  https://support.ptc.com    Step 2:   Once your eSupport registration is complete (by signing in), you need to access http://community.ptc.com  and accept the PTC Community Terms of Service.   Step 3:  Select a more community friendly username (instead of default XY_123456) Once you have a community username that can access and engage in the "overall" community, you can also request to join any "closed" User Group or Working Group.  Reach out to a moderator or any Community Manager if you have questions about registration!

Is there an option we can toggle to permanently hide the community tip banners that now appear at the top of the boards?

After hoovering over a community members id, a pop-up shows up with (2) options: Send message or View profile. (I'll use one of my older post as an example.)     If you click on Send Message, you are brought to the messaging part of the app, but it hasn't started a new message, also you still have to search and find the member id you just clicked on in order to send a message.       I would think that a new message would be started and addressed to the appropriate ID.

We receive a lot of feedback that some questions on the community are lacking necessary details and information, so we put together this list of tips that will improve your chances of receiving the answer you are looking for. Search first. If you have a question that you need answered fast, chances are someone has asked it before. So, take advantage of the community search. There are a variety of options to help you find answers!   Make sure you are on the right forum. If you ask a Creo question on our community feedback forum, chances are no one able to answer it is ever going to see it. Here is a list of product forums for your convenience: Creo Codebeamer Mathcad Windchill ThingWorx Kepware Vuforia SSE Arbortext Education   Choose a clear title that summarizes your question. We have hundreds of questions with some variation of the title "HELP ME". This is unlikely to be seen by someone with knowledge relevant to your question.   Context is important. Don't just ask for a solution

Exciting News!   https://www.ptc.com/en/about/ceo-succession      

Hello, is it possible to download the training from ELearning? 

It would be nice if the signature line would be populated in the text box as soon as a message is started so that it could be modified or removed as desired, similar to how signatures are created in Outlook.  

I tried to post a new idea to the Creo Cad board and received this error message:     This is the first Idea post I have done in a long time.

Hi, PTC Community!   I just wanted to let you know that we have confirmed that you can now log into the community (and eSupport) without an error message on your mobile device.  Please set us know on the feedback board if you find that you have any issues.   Also, we updated the ability to edit your own posts up to 12 hours.  If you find you need to edit your own content outside the 12 hour time frame feel free to contact a moderator and they will be happy to do so for you!