PTC Community Information Center

Hi, I want to ask about how to share this question with my team member.for example, I want this question share with inseob lee acount(IL_10762531),But when I tag here with '@' I cannot find his account. (below screenshot)Help me, Thanks <Screenshot : No matches> 

When customers log a support case on eSupport, they may be presented with the option of posting their question on the PTC Community. Please see the below FAQs about this option: Who is this for? The Community option only appears for customers with an active support contract when they are in the process of filing a support case on the eSupport portal. What PTC product?Currently, this option is available for specific technical areas and supported versions of Mathcad, Windchill PDM, and Creo Parametric. What happens to the question? The question is posted publicly on the respective Community forum.  Once on the Community, we recommend users to further review the post and add details as well as any attachment or screenshot if needed. A well-documented question has better chances to get a solution quickly.   What is the benefit of posting on the PTC Community? The PTC Community has hundreds of thousands of members with a wide variety of experiences with PTC technologies ready to share their

Is there an ObjectAda community?  ObjectAda still seems very invisible on the PTC website. Jim

Hi,This is an old account from 2018 and an old company (with limited subscriptions).  I just have installed CREO last month and while doing so I created a new account within this, the PTC Community and it worked fine.  I inavertantly opened this old account, and I can't find a way to get to my new account.  It seems to auto login to this account no matter what I do (close browser, restart, etc).   How can I get the login to allow me to choose a different account, or switch to my other account.  You'll have to respond to my new email as the old one no longer works.Henry.Ballard@novumterra.biz

Whenever someone replies to any of my posts, the PTC Community site is automatically marking those replies as the solution and giving the post kudos. It is very frustrating having to go back and unmark posts as solutions, or remove kudos from replies that are unhelpful. I cannot find any option within my user settings to turn off this behavior. Any help?

I am getting an error on the PTC Community that says that a widget cannot be displayed when trying to post a new message to the Creo board:    

Recently posting an idea to the PTC Creo Ideas page and was getting an error stating to check the highlighted portion and fix..   What I didn't realized is that I had to scroll down quite a bit to find the errors on the bottom right of the page below the screen window that I was filling out for the idea.   Not very intuitive that the "error" is off the screen and I have to scroll down to find it. It would be better if this error was visible or if you click on the error, it show you the "highlighted" error. Thanks, Dale          

On a side note, when entering my question I got the error message as below. I could not identify any "highlighted" error and had to guess that I have to select a location first. An actual highlighting of that button or any kind of hint in that direction would be very helpful.   Thank you Benny    

Hi, PTC Community!Currently, all PTC Community notifications come from mailer@us.khoros-mail.com.   Starting on Monday November 13th 2023, all PTC Community notifications will come from community-mailer@ptc.com. Do you want to know more about subscriptions? Please visit this page. To update your subscriptions (email preferences, set up a daily or weekly digest, etc.), you can do that here.   Update November 15, 2023: We are experiencing a technical issue with the new email address that may be preventing delivery of notification emails to a small number of users. We are currently working to address this issue.   Update December 7, 2023: The issue has been resolved.

Last October we launched a new podcast, The Third Angle to give our customers a voice when we go behind the scenes at their locations. We produce our episodes in a bi-weekly cadence and feature customers across all PTC product lines.   This award winning podcast is designed to be immersive and transport listeners on a journey from conception to completion of some of the most inspiring products being developed today. The podcast literally ‘travels the world’, to spotlight engineering genius that has produced flying cars, high-tech football helmets, light sabres for everyday jedis, homes of the future and so much more. The guest’s passion and pride as they explain the makings of their brainchild really hold the listener’s attention.    We kicked off the series with Creo customer Arc, featuring Mark Truman, the man behind the world’s most advanced, fully electric motorcycle, appreciated and owned by many, including celebrity Ryan Reynolds. Completing the year with Onshape c

How Employees Register For the PTC Community Anyone that is a PTC Employee or a Partner using the @ptc.com domain can register for a PTC Community username and participate in the PTC Community public discussions and private groups. Step 1:  Go to eSupport and sign in without your @ptc.com domaineSupport URL:  https://support.ptc.com    Step 2:   Once your eSupport registration is complete (by signing in), you need to access http://community.ptc.com  and accept the PTC Community Terms of Service.   Step 3:  Select a more community friendly username (instead of default XY_123456) Once you have a community username that can access and engage in the "overall" community, you can also request to join any "closed" User Group or Working Group.  Reach out to a moderator or any Community Manager if you have questions about registration!

Is there an option we can toggle to permanently hide the community tip banners that now appear at the top of the boards?

After hoovering over a community members id, a pop-up shows up with (2) options: Send message or View profile. (I'll use one of my older post as an example.)     If you click on Send Message, you are brought to the messaging part of the app, but it hasn't started a new message, also you still have to search and find the member id you just clicked on in order to send a message.       I would think that a new message would be started and addressed to the appropriate ID.

We receive a lot of feedback that some questions on the community are lacking necessary details and information, so we put together this list of tips that will improve your chances of receiving the answer you are looking for. Search first. If you have a question that you need answered fast, chances are someone has asked it before. So, take advantage of the community search. There are a variety of options to help you find answers!   Make sure you are on the right forum. If you ask a Creo question on our community feedback forum, chances are no one able to answer it is ever going to see it. Here is a list of product forums for your convenience: Creo Codebeamer Mathcad Windchill ThingWorx Kepware Vuforia SSE Arbortext Education   Choose a clear title that summarizes your question. We have hundreds of questions with some variation of the title "HELP ME". This is unlikely to be seen by someone with knowledge relevant to your question.   Context is important. Don't just ask for a solution

Exciting News!   https://www.ptc.com/en/about/ceo-succession      

Hello, is it possible to download the training from ELearning? 

It would be nice if the signature line would be populated in the text box as soon as a message is started so that it could be modified or removed as desired, similar to how signatures are created in Outlook.  

I tried to post a new idea to the Creo Cad board and received this error message:     This is the first Idea post I have done in a long time.

Hi, PTC Community!   I just wanted to let you know that we have confirmed that you can now log into the community (and eSupport) without an error message on your mobile device.  Please set us know on the feedback board if you find that you have any issues.   Also, we updated the ability to edit your own posts up to 12 hours.  If you find you need to edit your own content outside the 12 hour time frame feel free to contact a moderator and they will be happy to do so for you!    

Hello Olivier,It's a pity that customers have to fight (or beg) for possibilities to be more efficient and that you archive ideas instead of collecting and clustering them. A possible negative interpretation of that practice would be: Archiving ideas that have not enough votes after a certain period of time is a way to get rid of problems that your customers have. The suggestion would help every single user that works with family tables.   Unlock quickly a full family table (instances + ge... - PTC Community

Why can i not suggest an idea for the PLM Windchill product? I work at my company with Windchill and support the colleagues with question regarding the software. I would like to suggest improvement when i see opportunity or my colleagues suggest them to me.The button is not active.        

My reply via email this morning looks like its in a foreign language.  

What is a PTC Community Champion? A Champion is a PTC Community Member that has shown a track record of providing helpful advice and is a regular positive contributor to the community.  Champions are members that also interact closely with the PTC Community Team advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions. PTC Community Champions help other members directly through sharing their expertise to provide product solutions and by being an advocate for all things community!  You should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button, but Champions will advocate for you as well!  Think of the Champions as your special ambassadors to the PTC Community Management Team. How do I recognize a PTC Community Champion? A PTC Community Champion has a trophy icon next to their profile picture. Why would I want to be a Community Champion? Community m

Hello, I have noticed that often people rarely use the Insert/Edit code sample in the thingworx developer forum. Either do not know how to do it (or ignore it), so I was thinking that perhaps it would be good to put a sticky post letting forum users know that the functionality exist.Or move the button from behind the three dots to the first "row" so it is easier to find.Perhaps even change the icon to just say "code" or something. Other possibility could perhaps be some type of automatic code detector(?), don't know how feasible that is though. Regards,Jens

Hi All, Can any of you point me to the key to the tags that are applied to us in the community? They look like Number-Mineral, for example I am 7-Bedrock, but I haven't found an explainer for what they mean. Thanks guys!