PTC Community Information Center

We are so happy to welcome Codebeamer customers to the PTC Community!   Codebeamer is a new product to PTC, but your account information is also tied to our eSupport system. (Note:  If you have PTC customer credentials from other  PTC support communities  (i.e. Windchill SSE -Windchill Modeler, or Windchill RV&S-, Integrity, Creo, ThingWorx..etc) you may still be active in our database.  Try logging in with your email and see what happens!)   We now have: an online support community to ask product questions, which can be visited here: Codebeamer - PTC Community a User Group and an Idea Exchange.   If you do have specific support questions that are out of scope for the User Group or the discussion board, please contact Codebeamer Support. Customers can submit their cases via eSupport | PTC.   To be part of the User Group you must first  register for the PTC Community.  You may register as a Partner, as an Education P

Occasionally, there are some maintenance is done to the PTC Community and login is temporarily locked and only reading existing posts is possible. This is of course perfectly fine. Recently I started noticing that new posts and replies started to pop up, despite I was still being unable to login. I thought it was some kind of glitch, and today when this happened, I tried a "remedy" by clearing all the cookies etc for comunity.ptc.com and yay it worked! Login was instantly available! It seems like the "you're locked out" session is stored too long some how and doesn't check if the maintenance is actually finished? Using: Google Chrome,  version 108.0.5359.125 (Official Build) (64-bit) on Windows 10I have my login details saved in the browser because you know why. 🙂

I have had this before, but today I look at the main Creo Parametric Community page & see that I have 4 unread post:   https://community.ptc.com/t5/Creo-Parametric/ct-p/creoparametric     But when I check the sub-page, the posts on not in the top (4) pages. Here is a sample of the first page:     Why wouldn't an unread post bubble up to the top of the list? At least until it is read.

I am attempting to provide more information by replying to this post: 500 Error and Empty ContentInfos during stage 2 up... - PTC Community   Every time I create a reply, it posts successfully, and shows the additional reply when viewing the list of discussions.  However, when I re-visit the thread, my reply post is gone.  This happened 3 times, and I still have not been able to complete my reply.

Effective December 5, 2022, the ThingWorx Dev Portal officially was retired and all valuable, relevant content is now migrated over to the IoT Tips Knowledge section of the community.  All migrated ThingWorx Developer Portal content can be found under the Developer Education label.   Former ThingWorx Development Portal    IoT Tips Board (new home of ThingWorx Developer portal content)               You have a few options  to find your favorite content.  (1) Select the Developer Education Label and scroll to desired title, using the page forward and back options. (2) Click "Getting Started on the ThingWorx Learning Path" on the featured article .  This opens to an index post to show all "ThingWorx Learning Path" content available. Or, (3) Use Search.  See Raspberry Pi example below.     You can search the entire PTC Community, the entire IoT Community Category, or this knowledge board (i.e

 Example: I see when checking my just sent post that I accidentally attached a wrong file as an attachment and would like to replace it with the correct one.(This happened to me just now).I also can't find a button that offers a change option. Or am I blind?1. is it intended that the owner can not change his own post after sending? (Or is this only the case on weekends ?)2. since when has this been the case? I remember that it was possible before.3. found this post, what of it is still valid. After all, moderators have replied there !https://community.ptc.com/t5/PTC-Community-Feedback/Editing-a-post-not-possible/m-p/4934754. if it is not possible to change afterwards, then should come before sending a clear warning that announces that.SuggestionIf the owner makes a change, it will appear forced at the end of the postEdited by 'username' date + time.So the readers can see if the post was changed after they have read it.And because the owner knows that this remark is coming, most pe

I had a notification on a post. When I clicked on it, this is what I got:     Is there something up with the site?

The community and KB web pages have been loading very slowly for a few days now.   Verification performed with 3 different browsers:- Firefox (with ADB disabled)- Chrome (as above)- Microsoft Edge   Edge doesn't have any extension installed and, while loading pages much faster than the other two browsers, in my opinion it's still slow, with the usual wheel that keeps spinning even if the page is loaded.    

I create a reply to a topic or a new topic and after that I don't see it in the forum.It does not become visible.Created an idea yesterday, replied to several threads and made a comment on one idea.One reply became visible this morning and the comment on the idea already yesterday.If you write a reply and do not see a response you assume that something did not work or there was an error.I sended one reply for the 3rd time this morning.Still not visible.Why is there the delays or why nothing arrives at all? Thanks in advance Edit:   Ps. After I pressed send, the message came up.>Message has been sentThis was not the case yesterday, so you have to assume that something is wrong! 

Hello all, I was wondering that how can i access to ptc cloud portal?I found some thingworx demo project which able to review by linked VM.It requires to go enter the ptc cloud portal but if i try to login nothing happens(no error msg, no any alert..) Is there anyone know how to access it? Regards,HS Choi

...after stumbling around this frustrating site for 10 minutes. So I'm posting this here. Admins can feel free to move it or whatever (like make your site easier to navigate).   Is there a way to set up an on-demand publishing of a .step file (through the Windchill interface)?   We currently publish PDF and PVZ files. Our purchasing agents would like to be able to send out .step files. I don't want to publish .step for every file we ever check in, but I'd like them to have the abiltiy to publish for whatever files they need.   TYIA.

When using this link from within 3D Part & Assembly Design : https://community.ptc.com/t5/3D-Part-Assembly-Design/Create-smooth-variable-draft-across-multiple-surfaces/m-p/822165    I get this error:   I am able to access the thread successfully when not in the 3D modeling forum.

PTC Community Members,   As you were previously familiar with our PTC Community "Segment" Tips Boards (Creo Parametric Tips, Mathcad Tips, Windchill Tips, and IoT Tips) that were discussion boards or forums under each segment category (CAD, PLM, Mathcad, and IoT).     The content has been migrated over to our Community Knowledge Base format.     The access urls are the following::   CAD:  Creo Parametric Tips   Mathcad:  Mathcad Tips   IoT:  IoT Tips   AR:  Vuforia Studio and Chalk Tips   Note:  As you may have seen on previous communication, the ThingWorx Development Portal is in the process of being retired.  The most useful articles have also been migrated and dispersed throughout the new IoT Community Knowledge Base under the label Developer Education.   The best way to find the former dev portal articles would be to use "search" for your favorite titles and bookmark them on the community.  

The PTC Community will be on read only status from September 2nd 1:00 AM EST to 12:00 PM EST for an update.  Please go here to see  local time for your geographic area.   Earlier this month, we shared on  IoT Tech Tips that the ThingWorx Dev Portal was retiring and the content was being migrated over to the PTC Community.    Please check back here on September 2nd (after 12:00 PM EST) for more details about the migration and an overall update to all our Community Tips boards.    Following the change, to undergo some changes which we will share here on this online community shortly thereafter  is  undergoing some changes.     There are some changes coming to the PTC Community which will be shared later this week.      

To register for the PTC Community,, you may register as a Partner, as an Education PTC  account holder,  a  Basic User, or  as a New Customer with your PTC Customer Credentials  (Customer #,SCN (Service Contract Number), SON (Sales Order Number) and Customer Site Number.   The eSupport  Knowledge article CS287536 provides information on how to find your customer credentials. Note:  PTC Employees always login with their SSO credentials username and single sign on password set by PTC. (i.e. jsmith without our domain -@ptc). Most users don't have access to their SCN, SON, or site number without consulting their system administrator.  For the purpose of this FAQ, we will focus on the Basic User registration. How to Register on the Community as a Basic User 1. Go to:  https://support.ptc.com/appserver/common/account/createAccount.jsp2.  Select the "Basic" tab. 3.  Once your eSupport registration is complete, you need to access http://community.ptc.com  and accept the PTC Community Terms of

Hi.Is there a way to add additional information to reported issue/article by someone else?For example https://www.ptc.com/en/support/article/CS373596?source=SPR%20ViewerNo only v9.0 is affected but 7.0 as well.  It's just an example.

Is it just my view of the Community, or was it a global setting (not under my control) that changed the font of the text of postings in this community. I have some serious objections to the new font. There is NO discernable difference between a 0 and an o,  (those are a zero and a lower case o) and the difference between . and , (a dot and a comma respectively) is too small. Please change the font back to the previous one, or choose another font that clearly discerns 0 from o, , from . and i from l, 1 and I (this is a problem encountered in some other fonts).   Luc

The search suggestions should probably align with PTC product names.  This one does not:        

Starting on the first week of January 2022, and every quarter thereafter, the Community Management Team will archive some Product Ideas from each of the boards listed below. This will ensure a better control of the backlog of ideas at the attention of the Product Managers.   Creo Parametric Addtl Creo Ideas (Creo View/Sketch/Illustrate/ Creo Direct) Windchill Windchill Systems / Software Engineering Mathcad ThingWorx Arbortext CodebeamerThe basic archiving principle is when an idea is past a certain age (measured in quarters)  AND not popular enough (number of votes), we will give the status of "Archived". The ideas will then become read only.   For archiving purposes, we will typically consider the ideas that are currently under these statuses: New Idea, Clarification Needed, Acknowledged, Under Consideration, and Implementation in Progress.  Archiving Guidelines Creo Parametric>= 28 quarters, AND received 25 votes or less today> 16 quarters but <28 quarters AND received 15

Trying to search for "hide witness lines show arrows" returns results mostly centered around the word "with" - in 2022.   Googling "hide witness lines show arrows site:community.ptc.com" at least returns something relevant, even if not helpful.   Google is free - Creo costs me $3k a year - forgive me, but something doesn't add up here.   Sure you can "propose" changes - but PTC has never listened to anyone holding less than a few dozen seats and certainly doesn't care about anyone with only a handful - which seems to be much of the community. Maybe we'd be better served on stackexchange or something like that. I don't know the answer, but this community ain't it.

When searching for an idea, there is no indication whether the idea is active or archived or implemented until you have entered the post.  (see example images below) It would be helpful to include the status in the search window.   In the example image below, the second result in the search is exactly what I was looking for but upon clicking on the link, I learned that idea was archived, which makes it useless for my purposes.        

Specifically in Creo Parametric CAD   Within the customization forum mapkeys and UI customization controlled with the creo_parametric_customization.ui files should have a dedicated forums.   Currently mapkey and UI customization topics without the use of Toolkit are showing up in modeling and customization forums and there is no mapkey tag to make searches more efficient.

Is it possible to add additional information to the email headers? Currently, all email from addresses come through as: PTC Community <mailer@us.khoros-mail.com> What I would like to see is something like this: PTC Community-Creo <mailer@us.khoros-mail.com> or PTC Community-Windchill <mailer@us.khoros-mail.com> or PTC Community-MathCad <mailer@us.khoros-mail.com>   This would help organize the emails and allow us to open only those which pertain to subjects that we have knowledge of.

The mission of this online community is to provide a peer-to-peer collaboration hub to share knowledge, answer each other’s technical questions and interact with PTC. These guidelines are here to: 1. Help you become a valuable contributor to the community, 2. Explain what kind of conduct to avoid, and 3.  Make sure the community is enjoyable for and respectful of all our members.  Please interact with other users accordingly and conduct yourself as you would in any professional setting.  These guidelines augment our Community Terms of Service which all members agree to when they join and choose to interact on the PTC Community. Submit only original content.Help us maintain the community’s reputation and observe the intellectual property rights of other by only submitting content you have personally written, created or else properly acquired. The community should not be used to distribute unauthorized copies of any copyrighted material. Keep it professional.Every post should make a posi

What business value would your suggestion represent for your organization?Be able to add or correct information in the original post without re-posting that information as a comment.