PTC Community Information Center

The community and KB web pages have been loading very slowly for a few days now.   Verification performed with 3 different browsers:- Firefox (with ADB disabled)- Chrome (as above)- Microsoft Edge   Edge doesn't have any extension installed and, while loading pages much faster than the other two browsers, in my opinion it's still slow, with the usual wheel that keeps spinning even if the page is loaded.    

I create a reply to a topic or a new topic and after that I don't see it in the forum.It does not become visible.Created an idea yesterday, replied to several threads and made a comment on one idea.One reply became visible this morning and the comment on the idea already yesterday.If you write a reply and do not see a response you assume that something did not work or there was an error.I sended one reply for the 3rd time this morning.Still not visible.Why is there the delays or why nothing arrives at all? Thanks in advance Edit:   Ps. After I pressed send, the message came up.>Message has been sentThis was not the case yesterday, so you have to assume that something is wrong! 

Hello all, I was wondering that how can i access to ptc cloud portal?I found some thingworx demo project which able to review by linked VM.It requires to go enter the ptc cloud portal but if i try to login nothing happens(no error msg, no any alert..) Is there anyone know how to access it? Regards,HS Choi

...after stumbling around this frustrating site for 10 minutes. So I'm posting this here. Admins can feel free to move it or whatever (like make your site easier to navigate).   Is there a way to set up an on-demand publishing of a .step file (through the Windchill interface)?   We currently publish PDF and PVZ files. Our purchasing agents would like to be able to send out .step files. I don't want to publish .step for every file we ever check in, but I'd like them to have the abiltiy to publish for whatever files they need.   TYIA.

When using this link from within 3D Part & Assembly Design : https://community.ptc.com/t5/3D-Part-Assembly-Design/Create-smooth-variable-draft-across-multiple-surfaces/m-p/822165    I get this error:   I am able to access the thread successfully when not in the 3D modeling forum.

PTC Community Members,   As you were previously familiar with our PTC Community "Segment" Tips Boards (Creo Parametric Tips, Mathcad Tips, Windchill Tips, and IoT Tips) that were discussion boards or forums under each segment category (CAD, PLM, Mathcad, and IoT).     The content has been migrated over to our Community Knowledge Base format.     The access urls are the following::   CAD:  Creo Parametric Tips   Mathcad:  Mathcad Tips   IoT:  IoT Tips   AR:  Vuforia Studio and Chalk Tips   Note:  As you may have seen on previous communication, the ThingWorx Development Portal is in the process of being retired.  The most useful articles have also been migrated and dispersed throughout the new IoT Community Knowledge Base under the label Developer Education.   The best way to find the former dev portal articles would be to use "search" for your favorite titles and bookmark them on the community.  

The PTC Community will be on read only status from September 2nd 1:00 AM EST to 12:00 PM EST for an update.  Please go here to see  local time for your geographic area.   Earlier this month, we shared on  IoT Tech Tips that the ThingWorx Dev Portal was retiring and the content was being migrated over to the PTC Community.    Please check back here on September 2nd (after 12:00 PM EST) for more details about the migration and an overall update to all our Community Tips boards.    Following the change, to undergo some changes which we will share here on this online community shortly thereafter  is  undergoing some changes.     There are some changes coming to the PTC Community which will be shared later this week.      

To register for the PTC Community,, you may register as a Partner, as an Education PTC  account holder,  a  Basic User, or  as a New Customer with your PTC Customer Credentials  (Customer #,SCN (Service Contract Number), SON (Sales Order Number) and Customer Site Number.   The eSupport  Knowledge article CS287536 provides information on how to find your customer credentials. Note:  PTC Employees always login with their SSO credentials username and single sign on password set by PTC. (i.e. jsmith without our domain -@ptc). Most users don't have access to their SCN, SON, or site number without consulting their system administrator.  For the purpose of this FAQ, we will focus on the Basic User registration. How to Register on the Community as a Basic User 1. Go to:  https://support.ptc.com/appserver/common/account/createAccount.jsp2.  Select the "Basic" tab. 3.  Once your eSupport registration is complete, you need to access http://community.ptc.com  and accept the PTC Community Terms of

Hi.Is there a way to add additional information to reported issue/article by someone else?For example https://www.ptc.com/en/support/article/CS373596?source=SPR%20ViewerNo only v9.0 is affected but 7.0 as well.  It's just an example.

Is it just my view of the Community, or was it a global setting (not under my control) that changed the font of the text of postings in this community. I have some serious objections to the new font. There is NO discernable difference between a 0 and an o,  (those are a zero and a lower case o) and the difference between . and , (a dot and a comma respectively) is too small. Please change the font back to the previous one, or choose another font that clearly discerns 0 from o, , from . and i from l, 1 and I (this is a problem encountered in some other fonts).   Luc

The search suggestions should probably align with PTC product names.  This one does not:        

Starting on the first week of January 2022, and every quarter thereafter, the Community Management Team will archive some Product Ideas from each of the boards listed below. This will ensure a better control of the backlog of ideas at the attention of the Product Managers.   Creo Parametric Addtl Creo Ideas (Creo View/Sketch/Illustrate/ Creo Direct) Windchill Windchill Systems / Software Engineering Mathcad ThingWorx Arbortext CodebeamerThe basic archiving principle is when an idea is past a certain age (measured in quarters)  AND not popular enough (number of votes), we will give the status of "Archived". The ideas will then become read only.   For archiving purposes, we will typically consider the ideas that are currently under these statuses: New Idea, Clarification Needed, Acknowledged, Under Consideration, and Implementation in Progress.  Archiving Guidelines Creo Parametric>= 28 quarters, AND received 25 votes or less today> 16 quarters but <28 quarters AND received 15

Trying to search for "hide witness lines show arrows" returns results mostly centered around the word "with" - in 2022.   Googling "hide witness lines show arrows site:community.ptc.com" at least returns something relevant, even if not helpful.   Google is free - Creo costs me $3k a year - forgive me, but something doesn't add up here.   Sure you can "propose" changes - but PTC has never listened to anyone holding less than a few dozen seats and certainly doesn't care about anyone with only a handful - which seems to be much of the community. Maybe we'd be better served on stackexchange or something like that. I don't know the answer, but this community ain't it.

When searching for an idea, there is no indication whether the idea is active or archived or implemented until you have entered the post.  (see example images below) It would be helpful to include the status in the search window.   In the example image below, the second result in the search is exactly what I was looking for but upon clicking on the link, I learned that idea was archived, which makes it useless for my purposes.        

Specifically in Creo Parametric CAD   Within the customization forum mapkeys and UI customization controlled with the creo_parametric_customization.ui files should have a dedicated forums.   Currently mapkey and UI customization topics without the use of Toolkit are showing up in modeling and customization forums and there is no mapkey tag to make searches more efficient.

Is it possible to add additional information to the email headers? Currently, all email from addresses come through as: PTC Community <mailer@us.khoros-mail.com> What I would like to see is something like this: PTC Community-Creo <mailer@us.khoros-mail.com> or PTC Community-Windchill <mailer@us.khoros-mail.com> or PTC Community-MathCad <mailer@us.khoros-mail.com>   This would help organize the emails and allow us to open only those which pertain to subjects that we have knowledge of.

The mission of this online community is to provide a peer-to-peer collaboration hub to share knowledge, answer each other’s technical questions and interact with PTC. These guidelines are here to: 1. Help you become a valuable contributor to the community, 2. Explain what kind of conduct to avoid, and 3.  Make sure the community is enjoyable for and respectful of all our members.  Please interact with other users accordingly and conduct yourself as you would in any professional setting.  These guidelines augment our Community Terms of Service which all members agree to when they join and choose to interact on the PTC Community. Submit only original content.Help us maintain the community’s reputation and observe the intellectual property rights of other by only submitting content you have personally written, created or else properly acquired. The community should not be used to distribute unauthorized copies of any copyrighted material. Keep it professional.Every post should make a posi

What business value would your suggestion represent for your organization?Be able to add or correct information in the original post without re-posting that information as a comment. 

Is it just me who feels that the new default font and its grey color (at least it doesn't look black, maybe because its so thin) is less clear and less legible than it used to be?

The PTC Community Team is excited to announce the launch of our new community homepage this week!  In addition to a complete brand alignment uplift, the PTC Community Team has been working with UX designers to improve readability and better meet accessibility recommendations.  The updates are shared below.   The PTC Community is primarily an online support community.  Most visitors come to the community looking for help with their existing PTC products and services.   In an effort to help new (or soon to be) community members know our community purpose, we've updated our tagline to  "Ask and learn from PTC and Industry Experts."  New members can easily search the community directly from the homepage and find their favorite content via the navigation menu. Our most popular content can also be accessed via the quick link tabs.     In order to engage on the community, registered members must be logged in.  (Hint:  You know you are l

I was recently viewing a Creo Parametric Tip. Is there anyway to adjust the speed of play to 1.25, 1.50, 1.75,... like you can with YouTube videos? I typically will watch something like this on either 1.25 or 1.50 speed. I'll slow down if someone speaks 500 words per minute with gusts up to 1000.

How exactly am I expected to exclude answers from 2014? 

Is the security alert for log4j still something that needs to be on the community? I'm just curious. Seems as if its "old news", in vunerability timeframes??    

With my post at PTCooler, https://community.ptc.com/t5/PTCooler-OffTopic/2021-12-02-Friday-Humor-on-Thursday-Engineering-school-failed-me/m-p/761523#M826    It's a 10 items countdown. When I pasted the post into the body, the software decided it needed to fix my numbering on the topics:     So 9 became 11, 8 went to 12, so on and so forth. Is this a bug in the software? Thanks, Dale

To Start a Community Topic (or Ask a Question): On the community main page, click “Create a topic”.You will be prompted to a new page. Make sure “Question” is selected in order to post a topic.Enter a meaningful subject title that will yield good search results. Under “Category” choose the board where you want to post your question. Make sure to add a “Tag” to your topic. These help classify what your topic or question is aboutWrite the content of your message using the toolbar options and add an attachment as needed.Note:  Some popular toolbar options are shared  on the screenshot below.  You can also "scroll over" to see what these icons represent. 6.  Click “Create” Note: once published, you will be able to edit your post for 1h. Beyond 1h, if you wish to correct something, you may post a reply to your message or notify the moderator. We typically want to avoid extensive changes to the history of a conversation to preserve its integrity. Last edited by Catalina, April 2026