PTC Education

Hi,   I am trying to install the trial for Creo 8 Simulate on my Student edition, as I want to run CFD. When I click the trial link, I am brought to a page, and I log in with my correct email address and remaining details. When I do so, I am prompted to a new screen, and click fetch license, but I keep receiving the error - "user information cannot be validated". How can I solve this issue?   Kind Regards.

When I am trying to activate a license for Creo 8.0 (a license code that was given to my by Academic Support),  I keep getting an error message "authentication failed." I noticed in manage my account in the education tab that Creo is listed as not authorized.  Can anybody help me with this? I have an educational account.

Hello everyone, i'm an italian teacher, new in the ptc Community. I have a problem with my Creo 6.0 Academic License renewal, expired 5 days ago, on may, 21. When i fill the renewall request window, the message"CLIENTE NON VERIFICATO" (in English "COSTUMER NOT VERIFIED") appears, and the program closes. My account and password are ok. I have already checked similar topics in the community, but noone solved the problem. Please find the screenshot of the message as an attachment. Could anyone please help me? Thank you very much

My students can no longer access their CAD files, due to a license renewal needed on Creo 4.0. I've tried the setup, adding in a license, with it saying "Success", but when they click into Creo Parametric, it comes up with a "PTC License Renewal" Login. After trying to log in, red text is shown below saying "Customer not verified". Ive hit a brick wall...

Hello guys, when creating threaded holes, Creo always adds an annotation to them (see attachment). These are annoying since I never use them and they mess up my screen when working with e. g. GTOL annotations. Is there a config option or a layer tree rule to turn them off or hide them? (I know I can turn off all annotations by toggling the annotation button, but that is not what I want to do as there are some annotations I actually need).   Greetings

Upon first installing Creo 6 I missed the Licensing step. *A code was provided to me*. I started the install of the program and the computer froze and crashed half way through. (Firewall was not deactivated for this step). I tried to resume the install but after I proceeded past the licensing step, the application would close and nothing happened after.    I then deleted the files that I saw were installed and deleted the zip files to start over. I installed the licensing using the code provided. Once I hit next to proceed to installing, the setup program will repeatedly close after hitting next. The firewall was deactivated during this attempt.  If its anti-virus software, I'm using McAfee. How do I completely disable the app?   PS: I did not use setup-school, I used setup.exe. The zip file was extracted before the setup was started.    Thanks. 

I purchased a student version of Creo on -1-17-21 order #103046868113. The order confirmation says I ordered Creo 4.0 University Student Edition Premium - One Year Term License. I down loaded it and it installed as Creo 7.0.2.0 and give an error message of License failed, License file does not support this version. I can only install what you gave me 7.0.2.0 with a license for 4.0. I have made Two phone calls and this is second attempt to log a case. Today is 1-20-21. Need someone to call me at 713.992.1348

I downloaded creo 6.0 and had a student license given to me. It was successful in the install process but now when I try to open anything installed I get the error of "license request failed for feature." Does anyone know how to fix this error?

I had registered in the PTC Education forum using my email ID and haven't recieved any license file or emails from PTC. If it's possible to resolve the issue, it would be really helpful.   Thanks !

What is the workload and how much time will I have to finish the academic course?

Hello, How do I save a large assembly that has been suppressed? I have a large assemble that takes a long time to load. I will like to work on a single section of the whole assembly so I suppressed irrelevant components/ parts. I save it assembly afterwards and found all the components saved individually all over my desktop. I am new to creo and would appreciate your help.

Is it possible to work collaboratively on a model to help a student when they get stuck. Currently we work from a shared network drive. But with the possibility of more remote learning it would be helpful if this was possible. 

I have followed the steps properly and after getting the success messege after entering the code, I am not able to open the software. It pops up "the entered student code is not valid". I can't even use it now. Any leads would be helpful.

i write the licence given to me and ti says error even though i typed everything correctly

my license product code invalid how can i access the license and my finial installation creo parametric not installed this all i am getting problem while installation .

Hi! After installed Creo 7.0 Student version, when i start the programme I got this message:   "The following services failed to initialize: - Learning Connector - Creo System Monitor - Exit Logger - Creo Embdedded Browser   What can I to do? 

I've spent the past 1.5 hours trying to get the installation of this software to go through.  All the icons are on my desktop and I was told the licensing was successfully installed however when I go to open creo parametric I get a licensing name message and the program shuts down on it's own and exits back to my desktop.   It says "License request failed for feature.  Invalid feature name [feature name]"   I've tried uninstalling everything and reinstalling it again and I am still running into the same error.   I'm not sure what else to do from here to remedy this issue. 

I recently installed  CREO   (student  version) on my laptop, upon installing an error came up  relating to a quality agent, i  deleted and reinstalled  everything twice but its not working and now wont even let me delete the files to try to install a fourth time. i cant even access any support because it says i have to upgrade my account to do so. ant help?  

Hi, During the installation of Creo Student 7.0 i had a problem.The warning you can see in the picture below keeps poping up and even though i can finish the installation despite the warning; i cant manage to open Creo Parametric. There seems to be a Creo Agent fail.I would love your immediate answer and support, as i need the program to keep up with my university work.Thank you in advance.

I sucsefully installed creo7.0 in my lenovo(gaming pc) fully updated but when I try to run for example Creo Parametric 7.0.2.0 the pc loads for a few seconds and then doesn't happen anything, no error given no window anything like if I didn't even started. Btw I saw in the forum that some people had the same problem whit creo5.0 and in the answers I din't  saw any real solucion exept a link which I clicked but didn't specify the problem for creo 7.0

Hello, I have a problem and can't find which one. When I try to run Creo parametric student version, nothing happened. I think it is link to an error message (attached file). I have try many times to download it again but the problem remains the same. My PC should be able to support Creo. Here are the configurations: AMD Ryzen 7 4700U with Radeon Graphics 2GHz   Thank you for your answers L.B

I am trying to launch Creo 7 student edition on my desktop. It starts the splash screen but then hangs and goes no further forcing me to end the task. Anyone have any suggestions? I have tried multiple reinstalls of the software with no success. 

So a while ago I downloaded CREO 7.0.2 Student edition and finally get to messing around with CREO. My use case is mostly CREO Parametric to model/ practice CAD. When I try to create a new model CREO throws out an error saying "Unable to open copied object prt0001"   There were a few resolutions where it pointed to grant read & write permissions for the config.pro file. I did and still doesn't work.   Any help is much appreciated. Thanks.

Hey there, I really followed carefully all the steps in the installation guide. After selecting the applications that I need and clicking install leas me to the window where I can see all applications that are to be installed but nothing else happens. The loading bars remain at 1%. I waited up to 20 min. Nothing happened. What can I do?    

How do I get the Product Code?  See attached. Thank you.