Community Archives

Chalk for Mobile Ability to kick-out unwanted participants from a Session Bug fixes and minor improvements Chalk for Desktop Session summaries are now available in Chalk for Desktop Ability to kick-out unwanted participants from a Session Ability to pause video using the spacebar Bug fixes and minor improvements Chalk for RealWear Bug fixes and minor improvements Chalk Admin Center Bug fixes and minor improvements

Hi @tmccombie - I've noticed that the Chalk for RealWear app does not allow me to enter a Display Name and join a session initiated from the desktop. I can enter the connect code manually or via dictation, however, the display name box does not record dictation, or manually typed characters. There is also no response when selecting/dictating "accept." Attached is the screen as seen on the headset.  The app is 4.0 and the headset OS is up-to-date.   Thanks in advance!

We will host a live Expert Session: "Chalk 4.0 Release: Multi-Expert Sessions" on April 27th 11h00 EST.   Please find below the description of the expert session and the registration link.   Expert Session: Caitlin Sachs and Mike Faulconer Date and Time: April 27th 11h00 EST Duration: 1 hour Host: Caitlin Sachs (Director of Product Marketing) and Mike Faulconer (Director of Product Management for Vuforia Chalk) Registration link: https://www.ptc.com/en/resources/augmented-reality/webcast/vuforia-chalk-4-multi-expert-sessions?utm_source=Customersuccessbulletin&utm_medium=remarketing&cmsrc=Customersuccessbulletin&utm_content=webcast-remarketing-Customersuccessbulletin-44483&cl1=webc   Description Collaboration and problem solving just got easier with the introduction of Chalk Multi-Expert sessions. You can now add up to 5 participants to your next Chalk session to improve communication and knowledge sharing across your distributed teams.   This featur

Does Vuforia Chalk allow more than 2 users in a single session?

Hi,   I have been trying to set up a chalk session with my colleague, but the Session closes before the connection is fully set up, he can't see my screen, even when I had finished scanning the environment. Then the Session automatically closes. The  https://networktest.twilio.com/ test shows no problems. Are the PTC servers working? (we are in Switzerland)   Thank you for your quick response,   Alex  

Good Morning,   I need a new primary admin invitation for a new costumer because the previous invitation has expired.   I add in cc @EdgarPironti  our technical Ptc partner, to this email.   Thanks in advance for your attention,   Alberto S.    

Hello everyone,   During some tests the annotations and marks that were being made, are getting out of phase from the initially demarcated position. Question is it normal for this to happen?, has it happened to any of you? The phone is a Samsung A51.   Thanks a lot

Hello,   A client recently downloaded a Chalk trial and is testing the software with a Realwear headset and mobile. They are running into recurring 'reconnecting' error messages when they attempt to connect to the Realwear or mobile from their laptop - however, the software functions perfectly when sessions are initiated between mobile phone and mobile or mobile phone and Realwear.   Are there security, network, or firewall settings that would be preventing the laptop from connecting to the session properly?   Thanks for all assistance.

Currently, if you want to switch to see the other persons view, you need to end the current session and start a new one. Would it be possible to enable the ability for the two users to switch views during the session on mobile?

Chalk Mobile App (iOS and Android) Ability to host and join multi-expert sessions Multi-expert sessions allow up to five participants to join a Chalk session and use standard encryption instead of end-to-end encryption.  See our Help Center for more information. Bug fixes and minor improvements Chalk for Desktop Ability to host and join multi-expert sessions Bug fixes and minor improvements Chalk for RealWear Ability to join multi-expert sessions Bug fixes and minor improvements Chalk Admin Center Ability to enable Standard encryption for multi-expert sessions Bug fixes and minor improvements

Per Article - CS336919 multi-user chalk sessions were scheduled on the roadmap for Q1 2021. Is that time estimate still accurate? Is this feature released?   Thank you.

Chalk Mobil App (iOS & Android) Enabled point cloud to provide visual feedback during environment mapping (view in My Videos) Ability to change the color of annotations without changing the color of existing annotations iPhone 12 family added to supported device list iPhone 12 iPhone 12 mini iPhone 12 Pro iPhone 12 Pro Max Bug fixes and minor improvements Chalk for Desktop Ability to change the color of annotations without changing the color of existing annotations Bug fixes and minor improvements Chalk for RealWear An updated version of Chalk for RealWear was not released as part of 3.5.4 Chalk Admin Center Bug fixes and minor improvements

Hi Everyone,   I created a post about opening the Chalk app from a Studio 2D Experience and I would like to post it here as well because maybe the participants are different, so if you have any idea please share you thoughts on: https://community.ptc.com/t5/Vuforia-Studio/Start-Chalk-from-a-2D-Experience/m-p/721020#M9632   All help is really appreciated.   Thanks, Felipe Duarte

HOw to get followup of Vuforia chalk activation mail? I have registered my organisation for Vuforia chalk via google form provided by PTC for partners. I have filled the data 2 days ago but didn't got nay activation mail yet.  At the end of form it was mentioned that you will receive activation within 48 hours.

Will vuforia chalk will work on low band width like 2G or 1g connection?

Suppose I have purchased Host option license of vuforia chalk which comes with bundle of 5 license. My question is, Can I change the hosts frequently through admin centre?.  This is the question from one of the customers.   One more question can we share code via Registered (Mobile)user to Non-Registered (Mobile) user in user based license of vuforia chalk which comes with bundle of 50 users?         Suraj Patil Thanks 

We have experienced an issue with chalk users already using their phone (Chalk,Teams,Phone) while another Chalk user is contacting them it does not indicate that the other user is already on a call.  Is there anyway to know that another user is on the phone?  This is causing confusion since the Chalk call will continue to ring indicating that the other user is not answering. When in fact, that user is already on their phone/chalk and does not receive any notification that someone is trying to reach them.

how to check vuforia chalk is supported to my device or not?

Check out the Vuforia Chalk  website for an up to date list of supported devices.    If you have any questions on supported devices or requests, feel free to leave them below! 

Good day Team,   Is Vuforia Chalk available now across all countries? Inclusive Russia and China? Thank you! Best Regards Olena 

Hi all, is there any issues with the chalk.now@ptc.com email address? I'm trying to get help to delete a user in chalk but the mails that I'm sending are not being delivered.    Is there any other email that I can contact?   Regards   Victor Febres  

User of the trial does not have the chance to host a session and call a colleague who has downloaded the app. As soon as the user wants to start a session, he receives the message "host privileges are required"  

Network Connectivity: Run below test to determine if there is an issue with your network blocking access to resources Chalk needs https://connect.vuforia.com/networktest  Ensure that below ports are open:  Some corporate networks may block UDP in their network configuration, which may prohibit use of Chalk within that network. HTTPS: 443 UDP: 10,000 - 60,000, 3478 Must have configuration for all Chalk users: global.vss.twilio.com, Port 443, Protocol WSS sdkgw.us1.twilio.com, Port 443, Protocol WSS ecs.us1.twilio.com, Port 443, Protocol HTTPS Additional regional connectivity requirements can be found here: https://www.twilio.com/docs/video/ip-address-whitelisting#media-servers See our Network Configuration Recommendations help topic for additional information    Call Quality:  2.8 Mbps + is recommended for best quality At or below 0.5Mbps may result in poor call quality Remote users should enable 'low bandwidth mode' within call This enables remo

Hello, I registered for the free Vuforia Chalk trial back around April 3rd and I have not received my activation email.  I've received other email communications from the Chalk-Registration@chalk.vuforia.com email address.  But not the activation email.  

Hello,   If the package for 5 users w/host privileges is purchased, is there a way that the primary admin not take one of the host licenses? So the admin could still manage users, but wouldn't take up one of the licenses. (1 admin w/o hosting ability, 5 hosts).    If so, what would be the best way to do that?   Thank you