Community Archives

Live annotations have stopped working on multiple supported devices (iPhone 7) after the app update to version 3.1.1. Multiple tests have been made, but this feature is not available anymore. Error message: "Live annotations are not currently available for this session." What could be the issue and how can it be solved?  

A great enhancement request for multiple customers with limited connectivity could be to enable extra time to reconnect to a hosted session disconnected by network problems without the need of creating a new session code again

Hi all,    I have a customer who´s using a Huawei P30, apparently he's not able to do annotations on the app while presenting his view, however when seeing somebody else view he can do the annotations.    Is there any compatibility issues with Huawei? will this be fixed?   VF

I have received several claims by prospects and customers that they were using Vuforia Chalk annotations perfectly on devices like Huawei Honor 10 or One+ , Samsung A71, but recently they have all stopped working. They cant use AR live annotations anymore when it was actually working before, what could be causing this?        

Hi All, I have some questions that were brought from a customer cybersecurity team, hope you could help me clarify..        Based on the document “FAD_ChalkSecurityOverview_Apr_2020”, this looks like PTC built a SaaS solution on AWS. However:       How is PTC’s Chalk service setup in AWS? Does PTC uses AWS as IaaS or PaaS or SaaS?         It mentioned that the Chalk service uses AWS’s Cognito for access control.  How will admin and user be authenticated?  Any MFA used?       Does it has PEN test report from a 3rd party PTC has placed the user access control responsibilities onto their customers.  So how will the user account, password/MFA policy be managed and how will the user access be monitored?  For any information stored in the Chalk, who will be responsible for deleting them when no longer needed?    Hope somebody could help me.   Rega

Precise acessar ou Vuforia Chalk através do Host / Código através do connect.vuforia.com, mas usando os telefones Samsung A10 e Motorola G7 Você sabe que eu posso fazer isso?

Our companies service tech are using Surface Pros in the field, any idea when they will be able to use Chalk on this platform? 

We have a huge prospect customer that has adopted Motorola E5 mobile as their standard and Chalk is not supported, Please, would like to confirm if this is really not supported and timeline to include this device on supported list.

Please, any idea on when Chalk will allow to record audio/video for the call sessions? Also, what about hosting calls with more than 1:1 people? Multi-people into same call?

Hi all,    I´m discussing with some customers the possibility to have more than 2 users connected to a Chalk Session, I understand that this feature is not available at the moment. Is there a tentative date for the Vuforia Chalk app to have multiple users simultaneously (more than 2) in one session?   Best Regards   Victor Febres    

Good day   I am testing the solution using the COVID offer with non supported devices .When I enable annotations despite the warning they still do not show.   How can I force annotations on regardless of compatibility. I do not understand what would make a device non compatible. My devices are based on the Qualcomm SD660 chipset and so are reasonably powerful.   What benefit is there to using Chalk over whatsapp video if annotations dont work?

We are not able to connect connect.vuforia.com. Using Microsoft Edge / Explorer 11. It is recommending to open in Google Chrome.   Will Vuforia Chalk support Edge / Explorer

Hi, My customer signed up for Chalk promotion admin account, but cannot login to Admin page, even after resetting password.   Tried below's step from another community posts, but did not work for this customer. Select link in email invitation Log into Chalk  If password is unknown, use the 'forgot password' option Reset password If  re-directed to the Admin Center, do not try to log in Close window, go back to invitation email, select link again Log into Chalk

We are happy to announce a number of updates & improvements to the Chalk Admin Center! Check out the list below for information on how to use these new features.   Invite previously registered colleagues With the addition of this feature, the following error message will no longer appear when attempting to invite a user that already has a Chalk account within a different organization       New Requested Tab Users can now request a new invitation if their invite has expired. These requests can be generated by clicking on the Activate Account link in the original invitation email. Clicking the Activate Account link will take you to a web page with the following message.     All Admins will receive an access request email notifying them that a user has asked for a new invitation. Admins can then send a new invitation by accepting the request from within the Requested tab.         Host privileges set as default When inviting ne

I've had 2 reports of out of memory errors on Andriod devices (using ver 3.0).  In one instance I can confirm that the device is one the supported list (Note 9) and the error seemed to be related to the area of movement.  The user reported that they had moved about 5m during the session when the error had occurred. 

Vuforia Chalk is now available on Desktop! Chalk for Desktop makes it quick and easy for Experts to participate in remote assistance from a browser-based application. Once connected, Experts can view the technician’s environment and draw annotations using their mouse, all from a desktop computer, laptop or tablet with a compatible browser, no software download or installation necessary.    Chalk for Desktop can be accessed from connect.vuforia.com. The web-based application is compatible with Google Chrome and Microsoft Edge browsers.     Initiating sessions from the browser application requires a Host license, however anyone can join a session from a desktop if they have been given a Connect Code. Sessions cannot be conducted between two browser-based users as one user must be sharing their view on an AR enabled mobile device (Apple or Android).     If you currently have a Chalk User license and would like to upgrade to a Host license, please contact yo

How do i setup host privileges?  I  currently have admin rights.

For Chalk admins, it would be great to have a drop-down YES/NO for the host option in the csv file. This way after users are added, you don't have to go back to each user individually and give them a license.   Thanks!

Hi All, We are getting an error when setting/testing the SSO / SAML Configuration. Here attached are the 3 setup and error screenshots for your reference:   Thanks and Appreciate your quick response        

It would be very positive if was possible to use Vuforia Chalk in both way, vertical and horizontal to get a wide image and sometimes present this in a bigger screen like a TV.

When starting a call there is a very long recognition time of the object/ environment before the call starts. Network connection seems to be good and also lighting conditions; the device being used is Apple iPad mini 2 Wi-Fi + Cellular , what could be causing this slow recognition?

Hi everyone,   Does anyone know how to enable AR on Samsung Galaxy S20 to use with Vuforia Chalk. It is showing that is not possible to make marks on the screen. I do not want to believe that one of the best mobile phone on the market is not supported.   Any help?   Many thanks, Felipe Duarte

Hello all, I have a customer who is adhering the Covid-19 program and is having issues accessing the Web Amin Center webpage. When he is putting the credentials, he is receiving an error message saying "Temporary Password has expired and must be rest by an administrator". How can we 

Hello,Is there any way to display a mobile session to a desktop Chalk user in a landscape (as opposed to portrait) view?

Hi there,   I've sent out the form (https://www.ptc.com/en/products/augmented-reality/vuforia-chalk-free-access/get-vuforia-chalk) several times since 24th March. And I've received nothing whatsoever.  No confirmation, no activation, just nothing.   How should I resolve this issue? Any help would be appreciated. Thanks a lot.   ClarK