Customer Success

Psst... did you know that our LEARN Online courses are offered GLOBALLY? No matter where you are in the world, you can find a LEARN course that's available in your time zone that fits YOUR schedule. Check out the schedule below: Have questions?  Reach out in the comments!

The case viewer seems to be dumping the raw contents of inline images directly into the case viewer.  Seems like it should just be listing the image name without exposing the encoding.   See the comment below in this case:  C15472736      

The case logger datecode list is out of date again.  I would have thought new datecodes would automatically appear when released publicly, but that does not seem to be the case.  Looks like someone needs to go in and manually update these.   Missing Creo 5.0.6.0   Missing Creo 6.0.5.0   Missing Creo 7.0.1.0   Apparently these lists haven't been updated since at least April...  

ThingWorx Software Content Management (SCM) is now integrated directly into Azure IoT Hub. This allows devices that are connected with Azure IoT Hub to use the power of SCM as if they are connected to ThingWorx directly. Our goal is to help our customers improve their service organizations through this new enhanced functionality.   Have suggestions? We're always looking for feedback on how to improve our functionality to help your service org!  And if you'd like to learn more about ThingWorx training, take a look at some of the courses we're offering now.    

In the course "THINGWORX FUNDAMENTALS CURRICULUM FOR DEVELOPER", I am not getting the 2 modules completion credit.. I Have compleetd the modules, but am not getting the 100% completion for that modules.. Below are the modules   1. Module 6 - IoT modelling with Thingworx 2. Module 7 - IoT UI development with Thingworx

Did you know that configuration changes made to the model tree are automatically saved to the user's creo_parametric_customization.ui file? This includes modifying the display of model tree filters, column widths, and the display of columns. Because these settings are saved to the user's customization file, they remain in subsequent Creo sessions that you launch.   What kind of settings do you find most helpful or do you use most often?     

I'm noticing today that many of the knowledge base articles now have huge sections of white space in them.  Not sure what changed, but want to make sure someone is aware.   https://www.ptc.com/en/support/article/CS298379

Hey, PTC.  Have you ever watched a user who has been through PTC University try to use CREO?  You'd find it enlightening...and very concerning.  Your user interface is as complex today as it was in Pro/E 2000 and is not intuitive.  If a competent engineer with decades of experience in solid modeling can't sit down and figure out how to create a feature, your interface is too complex.  If you watched me, or any other competent SolidWorks user, try to use CREO (after completing PTC University training), you'd learn a tremendous amount that you could put toward a better user interface.  You'd see us struggle to know what to do while CREO holds us captive creating a feature with no indication of where in the interface to provide information that we know CREO is waiting for, for instance. You'd learn that the way you allow feature creation (a plane, for instance) is not intuitive and doesn't allow simple but powerful on-t

Hi, May I know why I don't have any selection for Site ID? I want add new hardware for Mathcad, but the is nothing to select at the Site ID selection.

How do I download an older version of Mathcad?

I'm noticing today that the feedback widget and the left side menu are missing on all PTC KB articles.  It's not browser specific,not computer specific, and not article specific.  Seems to be something going on with PTC.   Yesterday: (still had a browser session open)   Today:  (stuff highlighted above in red boxes is missing)  

when i open a support case. The following error will appear. "A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience" I am not sure what happened on my web account. please help me about it.

How do I found out the online supervisor for our account?   My account has not been given the licence admin/download privileges yet although it was already upgraded to be a live support OU account.   The accounts supervisor at the OU needs to grant these privileges to this account, but I don't know who it is?

Did you know that you can set the language used by Windchill independently from your browser language? For example, if you want to use Windchill in English while using German as your language default for your browser, you can simply select Language Settings from the My Settings fly-out menu.   Are you excited about this Windchill feature? Has it made your learning experience easier? 

When I create a user account for a colleague, he does not receive any notification email (looked in his Spam inbox, nothing). The account number shows up in my list but he doesn't receive the email to change the password and I can't re-trigger anything from my end as admin.    Can somebody help?   Thanks, 

Did you know you can dynamically search and filter model tree nodes as you type, making searching for text, conditions, query types, and wild cards easier? This simple search is available in all modes of Creo Parametric.  For more information, check out the latest Creo Update courses here. Have you explored all the latest Creo 7.0 features yet? Which update is your favorite?

Dear PTC, I wanted to know, if possible, the link to do the online exam on ThingWorx Developer Associate. I looked on internet, but I did not find anything. Can you help me?      

1. If we checkout and promote on PF so will implementor automatically recompile all LF and dependent RPG, DSPF , printer files etc ? 2. If record format of PF is used in other Files then will implementor automatically recompile them ?

I'm trying to download latest CPS14 for 11.1 M020 but the HTTPS download button just takes me to the PTC home page. Is anyone else finding that?

If you own several subscriptions, you may want to consider co-terming your contracts to simplify administration. Here’s a quick new read for you: https://www.ptc.com/-/media/Files/PDFs/Services/renewals-toolkit-on-your-terms.pdf   Let me know if you have any questions or – even better – reach out to your Renewal Advisor!   Bettina

How do I change the online supervisor for our account?  The old one is no longer with the company.

As happened before , search on Knowledge base dose not work. Search returns community articles only. Please, solve this, it impacts our work very much.  

Hello, I wanted to fill out the Case Logger for an issue with Creo 7.0 but there is no "Creo Parametric - Release 7.0" entry in the drop down list. How can I get in contact with the PTC technical support regarding Creo 7.0 issue?   BR Alexander

I created a license management case a couple of days ago and I'm noticing that the 'normal' web tools won't display it.   1.)  It's not listed under 'My Active Requests' on the support home page.   2.)  It does not appear on the Case Tracker page, even though the product is set to 'LicenseMgt Service'.   The case definitely exists and is active, so why is it so hard to get to?   Thanks.

Is it just me, or is the knowledge base search ignoring all of us?