Customer Success

I thought I would log an issue I'm having with the eSupport portal during case creation.  eSupport is listed in the list of products so I assumed it would be straightforward to create a case for troubleshooting.  Nope.  It works fine to select eSupport as the product on the first screen but on the next screen where the case is actually created it's no longer a valid selection.1st Page:2nd Page:It's too bad the 1st page doesn't limit the products displayed to the ones you're actually allowed to create cases for.  It's also disappointing that a case can't be created to improve the behavior of the case logger itself.  (ANY SCN should work to create eSupport Portal cases.) 

I can't see any articles on PTC's site and we are in the middle of migrating to the cloud and having a problem.  And the site gives the link here to Provide feedback on your eSupport experience.

Overcoming obstacles! Well that’s exactly what challenges our problem-solving skills, right? Our learning journey may not always be straightforward. We face distractions, are struggling with a specific topic or struggle with planning our next steps. Today, I am happy to share some tips that I use to overcome my obstacles while learning. Please read on and give feedback – I hope you will find my article useful!     Avoid distractionsSource - Unsplash.com Running mind: Well that’s the most common obstacles while trying to learn something. When I am having a hard time concentrating, I try a break and try to relax. Meditation helps me a lot, it helps in lowering the brain’s wave frequency and control our mind. It also develops good concentration and focusing ability. Surroundings: We might be in a place where there is a lot of noise, or too many people, or uncomfortable seating etc. Identify the cause first, then make a change. Go for a replacement (in case of a ba

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Creo Illustrate Introduction to PTC Creo Illustrate Professional 4.1 [EN] Topics covered: Introduction to Creo Illustrate Create an Illustration and Work with Figures Exploding Assemblies Authoring Sequenced Process Steps Creo Illustrate Animations Create and Manage Annotations, Sub-Assemblies, and Parts Lists Publishing and Exporting 3-D Illustrations   Windchill PDMLink The PTC Windchill PDMLink 11.1 Change Management Process [EN] Topics covered: Change Management Process Overview Identify Need Investigate Need Change Planning Change Implementation Review and Audit Change     Questions about eLearning or any other training option from PTC Unive

Hello!   Can anyone of the PTC Windchill Quality Solution Team point me to the place were I can find available trainings incl. schedule, location and maybe even prices?   Looking for FRACS; Predcition, FTA, FMEA, RBD,...   I find this: https://support.ptc.com/appserver/services/learning/sub/library_courses.jsp?library=WQS   but besides "available" is nothing.......   Kind regards,   Tobias

When creating a new case, the first page allows a connected system to be selected.  After moving past the recommendations to the full blown case logger, the selected connected system is lost and must be reselected a second time.  Is this a bug or by design?  It seems like if it was selected on the first page that the selection should be retained on the second.

The eSupport Community link from the support portal does not lead to the eSupport area of the community.  Instead it just leads to the main community (front) page. Either the link on the eSupport portal needs to change or a redirect needs to be added on the community side. https://community.ptc.com/t5/PTC-eSupport-Help/gp-p/2127 should probably resolve to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions.  There is no "eSupport" top level category anymore.

Being a good listener has many benefits, especially in the workplace. People with well-developed listening skills tend to be more productive, better problem solvers, and have healthier interpersonal relationships. Today, I would like to share some of my observations and listening practices. Feel free to adopt and hopefully benefit from them!   Pay attention It’s of course a bit obvious but certainly the most important prerequisite to develop your listening skills. Consider the below points while you pay attention to become a better listener: Maintain eye contact - This indiates that you are with the person who you are talking to and focused on what the person is talking about. Avoid or ignore distractions – Mainly noise and actions in your surroundings, but could be different thoughts popping up in your mind, too. Avoid such surroundings and distractions to have a focused listening habit. Respond to engage – The speaker should feel that you are with to him/her with

The new eSupport Portal design seems to be missing the 'Pending Activity' section.  I didn't even know there were things waiting for me until I happened to revert back to the old design.  Somehow these need to remain visible in the new layout.

Anyone else having problems logging into your PTC web accounts? Nothing but silence from the webmaster that I reported this to over a week ago. This affects not only the community, but I also cannot get into the eSupport portal. This is affecting my ability to participate since I get this error nearly every time I attempt to reply.    

Hi. My son has got very used to Creo Elements/Direct Express... the toolbars, etc are numerous and very intuitive.He's made the jump to Creo 4.0 but the interface looks totally different (and number of toolbars is like a single toolbar). Can anyone point me to any manual, video, or other resource that helps him make the leap from Direct Express to 4.0?Thanks..

Still struggling with help pages not loading.  The bar goes most of the way across and then just hangs. Forever.     One workaround is to use https instead of http, but most of the links in the knowledge base use http.   http://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/whats_new_pma/mbd-modificationcontrol.html?&art_lang=en&posno=1&q=modify_driving_dim_by_precision&source=search   Edit:  I think maybe there is some type of cross-domain blocking going on because the URL above loads instantly coming from community.ptc.com but hangs forever coming from the KB search results at support.ptc.com.   Scratch that.  Now it's not loading from either place.  Maybe this has more to do with the Akamai filtering PTC has in place...

Does anyone know what this rectangle with a gear inside is supposed to do? It changes from red to green when I hover over it, but clicking on it doesn't seem to actually do anything. Just curious.  Thanks.

Just ran into this article and thought it would be a good topic for discussion!   "Failure, mistakes, mishaps — they all play a vital role in helping employees learn and grow, too." The article suggests organizations to embrace rather than penalize mistakes so employees will be able to take risks and try out new things and sees mistakes as an opportunity for learning and growth.   What are your thoughts on this?   I do agree with the theory, but I think this cannot be generalized - taking risks can be a good thing, but only to a certain extend and this really depends on your role and responsibilities. I also think while you may be willing to take risks, you are not doing this because you are wanting to fail. You take them but you are still hoping for a positive outcome. Thus, you will do the most possible to avoid failure.   In regard to training, you can approach this from two sides: You fail: You now know where your gaps are and can take training to improve your

Hi everyone, I was wondering someone could help me out? I'm looking for a tutorial on how to perform thermal analysis with regards to gravity. Also known as thermogravimetry. I use Creo 4.0, by the way.      

Several people at my company and I have had a LOT of trouble getting the help web page to load for Creo 4.0. I have tried it on Chrome, IE 11, Firefox 57, on my company network and at home.  Sometimes it loads quickly, but often it fails to load at all, other times it takes 90 seconds or so. PTC says I am the only one that has this issue. Please try it on multiple browsers on various networks and post your results.  http://support.ptc.com/help/creo/creo_pma/usascii/index.html   Thanks Chris

Hi  I have started PTC creo tutorial and after finishing first exercize I needed to donload 5 exercise model with the link in toturial but there is no file in the link ( I attched 2 image below) the file name is "Basic_tutorial.zip" anybody have idea how can I find this file or have it to send them to me pleas? Thanks    

When I try to update my profile on www.ptc.com support page it keeps complaining about matching Question and Answer.But the Question and Answer cannot be found anywhere on this page:

It looks like the article viewer has gone through a redesign again.  Unfortunately the "Support" button has been removed.  I use this button dozens of times every day.  Please bring it back!  The button is still there on the landing page, just not on the KB articles.

I can't find the BSWT nor the Request Detailed License Reports in the new website, please help!

When users make comments on documents, they recieve an unhelpful automatic reply that fails to even capture the original comment.   "Dear M. Hermosillo, -------------------- Customer Feedback:      AF-17391 Article #:                         CS225523 -------------------- Thank you for taking the time to submit your feedback on this article. We at PTC Technical Support have reviewed the feedback that was submitted for Knowledge Base Article CS225523. We would like to better understand how we can improve this article or our software. If you could provide further clarification on your feedback by submitting additional comments using the Feedback option on the article, it would help us get started. Please note that replies to this email address will not be monitored. We appreciate your effort in helping us improve the quality of our arti

On PTC's site if I go to Support > Sign up for Technical Alerts the Summary tab states "You will not receive any Subscription Emails as you have checked Suspend Delivery box on Preferences tab."  When I go to the Preferences tab the page is blank.  How do I get this fixed?  I can't find a way on PTC's site to contact them about it.

Something changed with the formatting (CSS?) of knowledge base articles recently where images now auto-scale to fill the available browser space in the Edge browser.  This might be great for smart phones but it is horrible for "normal" monitor resolutions (1920 x 1200).  Please stop resizing images larger than 100%.   Some examples: https://www.ptc.com/en/support/article?n=CS200682   https://www.ptc.com/en/support/article?n=CS182596 Edge Browser: Chrome Browser:

Hello all,   Sharing an early message with this group to let you know that we launched a new self-service portal as a fully functional beta yesterday evening. If your PTC preferred language is set to English, you can access it from the banner on the regular eSupport page. We'll release in other supported languages in the next day or so,   Be ready for the onboarding and walkthrough. It's a one-shot to gather information to enhance your subsequent experience. If it's a success, we'll build additional features under your preferences to manage that info over time.   Learn more about the new features in this short blog. Be sure to explore, and share feedback the before the others, using the widget at the top right !

Has any one else received a Technical Support eNews & Alert that included a link to Creo 5.0 SneakPeek (B000)? The link doesn't work - it only links to the standard software download page.