Customer Success

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Introduction to ThingWorx Navigate 1.6 Apps [EN] Topics covered: ThingWorx Navigate Product Overview   The PTC Windchill PDMLink 11.1 Document Management Process [EN] Topics covered: Windchill Document Management Process Overview Creating Document Modify Document Manage Documents Publish and Collaborate Release and Notify   Introduction to PTC Windchill PDMLink 11.1 for Light Users [EN] Topics covered: Introduction to the Windchill Environment Locating Information Viewing Information Introduction to Visualization Using Creo View Lite to View and Annotate Information Managing Your Work Participating in Processes   Upd

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Our team has put together a new tool in our eSupport Portal that recommends knowedge articles that that you (and only you) need without having to delve and forage for it. The tool uses cognitive technology to select and propose relevant articles, based on your recent consumption history:     You can be among the first to use, and provide feedback for improvement, by accessing the tool here.   After viewing any article, a widget will appear for you to indicate if the recommendation was relevant or not, and there’s a field for you to share your assessment to help us fine tune the recommendations we serve to users:                      Please note: the tool is just a prototype for now, so usual constraints apply: we can't guarantee availability or performance, it is available in English only and the design is purposefully simple. If you have other questions, thoughts or suggestions about the tool which you'd like to d

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I thought I would log an issue I'm having with the eSupport portal during case creation.  eSupport is listed in the list of products so I assumed it would be straightforward to create a case for troubleshooting.  Nope.  It works fine to select eSupport as the product on the first screen but on the next screen where the case is actually created it's no longer a valid selection.1st Page:2nd Page:It's too bad the 1st page doesn't limit the products displayed to the ones you're actually allowed to create cases for.  It's also disappointing that a case can't be created to improve the behavior of the case logger itself.  (ANY SCN should work to create eSupport Portal cases.) 

I can't see any articles on PTC's site and we are in the middle of migrating to the cloud and having a problem.  And the site gives the link here to Provide feedback on your eSupport experience.

Overcoming obstacles! Well that’s exactly what challenges our problem-solving skills, right? Our learning journey may not always be straightforward. We face distractions, are struggling with a specific topic or struggle with planning our next steps. Today, I am happy to share some tips that I use to overcome my obstacles while learning. Please read on and give feedback – I hope you will find my article useful!     Avoid distractionsSource - Unsplash.com Running mind: Well that’s the most common obstacles while trying to learn something. When I am having a hard time concentrating, I try a break and try to relax. Meditation helps me a lot, it helps in lowering the brain’s wave frequency and control our mind. It also develops good concentration and focusing ability. Surroundings: We might be in a place where there is a lot of noise, or too many people, or uncomfortable seating etc. Identify the cause first, then make a change. Go for a replacement (in case of a ba

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Creo Illustrate Introduction to PTC Creo Illustrate Professional 4.1 [EN] Topics covered: Introduction to Creo Illustrate Create an Illustration and Work with Figures Exploding Assemblies Authoring Sequenced Process Steps Creo Illustrate Animations Create and Manage Annotations, Sub-Assemblies, and Parts Lists Publishing and Exporting 3-D Illustrations   Windchill PDMLink The PTC Windchill PDMLink 11.1 Change Management Process [EN] Topics covered: Change Management Process Overview Identify Need Investigate Need Change Planning Change Implementation Review and Audit Change     Questions about eLearning or any other training option from PTC Unive

Hello!   Can anyone of the PTC Windchill Quality Solution Team point me to the place were I can find available trainings incl. schedule, location and maybe even prices?   Looking for FRACS; Predcition, FTA, FMEA, RBD,...   I find this: https://support.ptc.com/appserver/services/learning/sub/library_courses.jsp?library=WQS   but besides "available" is nothing.......   Kind regards,   Tobias

When creating a new case, the first page allows a connected system to be selected.  After moving past the recommendations to the full blown case logger, the selected connected system is lost and must be reselected a second time.  Is this a bug or by design?  It seems like if it was selected on the first page that the selection should be retained on the second.

The eSupport Community link from the support portal does not lead to the eSupport area of the community.  Instead it just leads to the main community (front) page. Either the link on the eSupport portal needs to change or a redirect needs to be added on the community side. https://community.ptc.com/t5/PTC-eSupport-Help/gp-p/2127 should probably resolve to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions.  There is no "eSupport" top level category anymore.

Being a good listener has many benefits, especially in the workplace. People with well-developed listening skills tend to be more productive, better problem solvers, and have healthier interpersonal relationships. Today, I would like to share some of my observations and listening practices. Feel free to adopt and hopefully benefit from them!   Pay attention It’s of course a bit obvious but certainly the most important prerequisite to develop your listening skills. Consider the below points while you pay attention to become a better listener: Maintain eye contact - This indiates that you are with the person who you are talking to and focused on what the person is talking about. Avoid or ignore distractions – Mainly noise and actions in your surroundings, but could be different thoughts popping up in your mind, too. Avoid such surroundings and distractions to have a focused listening habit. Respond to engage – The speaker should feel that you are with to him/her with