IoT & Connectivity

Hello Community!   After installing and configuring the TWX Azure IoT Hub connector:   Connector: 3.0 Thingworx: 8.5   I am traying to run the edge-device-demo, but I’m not able to see telemetry data sent by the simulated device from the demo.   Attached you will find screenshots:   Successful execution of the smoke test The IoTHubThing connected status The log from the edge-device-demo execution The AzureIoTThing (demo thing) connection and properties status (not updated) Can you please tell me what I am missing?   Regards,   DJ

Hello.   I am using the new Value Display widget from 8.5, and I need to be able to change the fallback-text colour (TextIfNoValue colour) through css. Can someone please indicate me how can I access this property, so I can change it?   Thank you.

Hello everyone, Can you guys help me with a question on google map extension, does it support zip code? I want to define region on the basis of zip code data and not on longitude, latitude as i don't have those data points. If zip code does not support with google map extension then is there a way to get longitude, latitude using zip?   If you have any clue please share your thoughts or example.   Thanks. Pravin P

Suppose, I want to make some services of any ThingShape/ThingTemplate/Thing only executable(i.e. without viewing of code and editable) for some users and rest can be editable to those users. (All should be done at ThingWorx Composer level)   In some entity I want all the services editable, in some partial editable and in some only executable.   How can we achieve this at any ThingWorx entity level.   Thanks in advance.

Hi, I created a custom extension to get data from Excel files in Thingworx. I basically coded it in Java ( using eclipse by following the extension developer guide ). The extension uses Apache Poi and works fine on my local machine, where excel files are get the data. Extension only reads Excel file and puts data into postgresql from thingworx service. And I'm currently using vpn to connect to thingworx, and every time I upload excel file, vpn is disconnected. Is that a Tomcat heap-size problem? Then let me know how to check it.

Hi,   I had queries about the thingstart event.    The query is when does this event get triggered?   I have a main template from which I am having 2-3 templates and I am having 2 things with each on these 2-3 templates. I am having a subscription which is using the thing start input in the super template or the main template from which the other templates are derived. I wanted to know that if I create a thing under an one of the template will this subscription go into action for all the things under the main template as in directly all the things are under this template and the subscription is written on it.   The structure is : 'A' is the main template (subscription with thing start input is here) 'B' template under A 'C' template under A 'ThingB1' thing under template B 'ThingC1' thing under template C   Now if i make 'ThingB2' thing under template B will this subscription go into action for all the three things ('ThingB2', 'ThingB1', 'ThingC1') or

Hi Folks,   I'm trying to delete a Thing which is not a system object actually but whenever I try to delete it using "DeleteThing" service, getting error "cannot delete a system object"   Its XML configuration has tags as follows: <aspect.isSystemObject="false" aspect.isExtension="true">   Any suggestions?

Hi , I am Trying to create new Thing in Thingworx 8.5.0 , Already i have created 150 Things. now its giving below error.. "the allowable limit for license feature thing has been reached . your license does not allow you to create any additional things". What is the solution to get it back or do i need new license?   Thanks,

Hi Everyone,   We were trying to create Extension for Thingworx Using Angular. we following below steps and stuck for packaging extension: 1. we following this URL : http://support.ptc.com/help/thingworx_hc/visual_sdk/#download-and-installation 2. we have created basic app on angular which contains np-prime and file like .js, .css, .html, .ts. 3. we have install NodeJS, npm, Aurelia, gulp.js using node prompt. 4. download Thingworx sdk extension from PTC download page as mention in http://support.ptc.com/help/thingworx_hc/visual_sdk/#download-and-installation. 5. while running sdk it asking GitHub credentials, which we don't have access. npm install twx-wc-sdk/ptcs-library 6. Below command throwing error as "non-recognized" or internal external command: Open a command prompt, and then change your directory to your working folder. Run the following command to create the extension: mub   we have tried to create sample extension and following this guide&nbs

GetGlobalSessionValues snippets giving the entire session. From this How can i retrieve particular infotable from session using code.

Setting up the ThingWorx Server RemoteThing, ApplicationKey, and TunnelSubsystemTunneling from the ThingWorx platform to an Edge Device can be easily done with a few preparation steps on the platform side:Create an ApplicationKey entity on the ThingWorx server so that the EMS or SDK you are using can authenticate with the platformCreate a RemoteThingWithTunnels or RemoteThingWithTunnelsAndFileTransfer Thing for the remote device to bind toEither ThingTemplate will work, the only difference is if you want to use any native file transfer capabilities that are provided by ThingWorxIn the newly created Thing, on the General Information page, click on the drop-down menu next to Enable Tunneling and select Override - Enabled​Go to the Configuration​ section under ​Entity Information ​on the right and click on the Add My Tunnel ​buttonThe Tunnel Name is used to identify what tunnel to use in the RemoteAccessWidget you will bind to the tunnelThe Host will remain 127.0.0.1 because this is from

Hi,      I'm using Thingworx 9.0 version ,I want to add link in grid advanced (in each column rows).  How to add link in grid advanced??   Thanks in advanced

Hi everyone, 1. I want to add a checkbox into the grid to select multiple rows from the grid to pass this data to the service which has one info table input parameter. How can I do that?   2. Also, I want to add a link to the grid column, so that when I click on a particular row link it will open a popup or replace the window of another mashup using this row id.   I am using the Thingworx 9.0 version, Please suggest me.  

Dear devs,   I have just noticed that, by creating a Thing from a Template defined in the Composer using:     EntityServices.CreateThing(ThingName, null, null, TemplateName);     The Thing in created correctly, but there is a DataTable Property that has no DataShape associated with it:   But this doesn't happen if the Thing is created via Composer.    What am I doing wrong?   Thanks

Hi,  If login using Administrator, I can see lots functions under "Script Functions",  but if I login using another user who has full permission on all of entities,  I cannot see any script functions in the code snippets although the function still work if call it .    ===============Login with Administrator============   ===============Login with another user============ Regards, Sean  

Hello, I am looking for a solution where I need to display the Data from a SQL Table(with only 3 columns) on a Label Chart, only top 5 rows(with dynamic data) needs to displayed and this table keeps on updating at every 10 minutes. I am able to display that on a  Grid Widget but can't find a solution for Label Chart Widget. Have already referred the guide from Developer Portal with this link but couldn't find the solution,as it mentions only static data from InfoTables. https://developer.thingworx.com/en/resources/guides/display-data-charts . Any inputs would be highly appreciated.   Mashup with Grid Widget & Label Chart Widget   Regards, aNagdev    

Hi Everyone,    I am facing one critical issue and because of that thingworx is not responding. In application logs I am getting below error message continuously   [L: ERROR] [O: c.t.s.s.e.EventRouter] [I: ] [U: ] [S: ] [T: Timer-78679613] CRITICAL ERROR: EventRouter is over capacity - events being rejected Task com.thingworx.system.subsystems.eventprocessing.EventInstance@5155ec2a rejected from com.thingworx.common.utils.MonitoredThreadPoolExecutor@389a60d6[Running, pool size = 500, active threads = 10, queued tasks = 200000, completed tasks = 84625960]    When I look for the same on Community I find below link :-  https://www.ptc.com/en/support/article/CS274258    As per my understanding faced issue is related to performance, Is There any way to find out overall health check of thingworx server. which indicate certain process / subscription / event causing above error ?   Also one more doubt i have over here is generally how frequentl

Hi , The JSON array behaves very strange:  ------------------test code of TestInputAsJson-------------------------------------------- logger.debug("jsonParam1 " + JSON.stringify(jsonParam1));logger.debug("jsonParam1.World.length " + jsonParam1.World.length);logger.debug("jsonParam1.World[0] " + jsonParam1.World[0]); logger.debug("jsonParam2 " + JSON.stringify(jsonParam2));logger.debug("jsonParam2.length " + jsonParam2.length); --------------------call service TestInputAsJson----------------------------------------------- me.InputAsJson({jsonParam1: { Hello: "bbb", World:[1 ,2,3] } /* JSON */,jsonParam2: [1,2,3] /* JSON */}); ---------------------log result------------------------------------------------------ jsonParam1 {"Hello":"bbb","World":{}}        ==>The JSON array is not serializedjsonParam1.World.length 3                        ==>The JSON array is actual existing although its n

Hi, I want to pass the table name dynamically to SQL query in thingworx version 8.5.5 Is it possible ? Thanks, Chahat

Dear all developers,I would like to know how to create xml files on local directory like my desktop and I created test code below but it doesn't work.  Could you kindly let me know how to achieve?   ================my test code is below.(hide username due to privacy) ==================== var languages = new XML( '<languages type="dynamic"><lang>JavaScript</lang> <lang>Python</lang></languages>');   var params = {   path: "C:\Users\username\Desktop\newXMLFoloder\test.xml",    content: languages };   // no return me.SaveXML(params);

Hi all, Here is the recording of the expert session hosted in September 3rd. For full-sized viewing, click on the YouTube link in the player controls Your feedback is very important to us! After watching the recording, please take 2 min to complete this survey  

Hello!   We will host a live Expert Session: "Top 5 items to check for Thingworx Performance Troubleshooting" on Sept 3rdh at 09:00 AM EST.   Please find below the description of the expert session as well as the link to register .   Expert Session: Top 5 items to check for Thingworx Performance Troubleshooting Date and Time: Thursday, Sept 3rd, 2020 09:00 am EST Duration: 1 hour Description: How to troubleshoot performance issues in a Thingworx Environment? Here we will cover the top 5 investigation steps that will help you understand the source of your environment issues and allow better communication with PTC Technical Support Registration: here   Existing Recorded sessions can be found on support portal using the keyword ‘Expert Sessions’   You can also suggest topics for upcoming sessions using this small form.

Hello,   I have a technical question. Here is the summary of what I am doing: I have an ANSYS Twin Model Connected to PTC on ANSYS Twin Builder using PTC Connector. The twin model has 1 input and 3 outputs. I was approaching the problem on 2 phases: 1- Using PTC "Thing" I can change the input, and the output change and I can see the update on the Mashup working fine (not continous update ofcurse) 2- Now, to make the work more realistic, I need to connect the physical model, to the twinbuilder to PTC. I origionally can run my physical twin using a Python code, and I can see the changes on the twin model. I updated the Python code, so it connect to PTC and run the work. which seems to work. However, the issue here is the updates I see on the twin builder and on the python code, I do not see on the mash up.   I am connecting the gagues in the Mashup using the getproperties and setproperties. Am I missing somethig here that is needed as I am attachimg the physical model?   P

Hello,   We have a C-SDK based application and it was sending data to the thingworx platform. I have cloned the application into new instance and tried connecting the agent, but agent is not connecting and throwing below error: 2020-09-05 18:59:25,908 TW_SDK--ERROR TW_VALIDATE_CERT: Certificate rejected.  Code: 10, Reason = certificate has expired I'm using the ThingWorx SDK version: 2.1.2   Can someone please provide inputs to overcome this issue.   -thanks,Abhiram

Hello, Using thingworx 9 and Manufacturing apps 9.0.0.0-1. We ran into some Data table entry issue, When we access the Factory Console mashup we only see one tile which is the Thingworx composer tile. After further drilling down to the source Data Table we found there is a localized data table that is being used to display the tiles. Using the mashup functionality on the data table itself we do see all the entries in the data table but when I run the service GetDataTableEntiresLocalized there is only 3 entries in the table. Not sure how to access and correct this, Any help would be appreciated. Attaching screenshots for reference.    Regards Nadir Khoja