Mfg Solutions & Apps

I am using the MFG apps to create Alert templates for separate alert states (stopped, faulted, offline, manual). Everything works fine but I would like to get the timestamp for the End Time and total Duration of the alert. Similar to the Alert Summary. Per https://support.ptc.com/help/thingworx/apps/r9.1/en/#page/thingworx_apps/Exploring_the_Apps/alert_monitoring.html  

Hi everyoneActually I got a serious error in Kepservers v6 and I would be grateful if anyone could help me to find out this problem.It can be helpful to describe a bit about our project. We have 3 gateways with kepserver in each one and of course a server that received data from getaways by Cimplicity software. Here we have nearly 800 devices that are divided between these 3 gateways (3 kepservers). Almost each device is assigned to one channel.I have been working with this project since 3 years ago and over this time I added devices gradually. Everythings was ok untill last year that I got an error in kepservers when one of our Kepservers fails, then the two other Kepservers also fail. It means all tags values in all devices become constant or bad (out of service) and the project couldn’t reconnect so we reset project by reset windows service runtime in Windows Task Manager. But it disturbed again in 2 hours. resetting systems doesn’t help too. To solve this problem ,wechecked all fib

Does anyone know where and how to download the last demo version of Connected Work Cell (CWC)?

Getting Undefined in GetFilters;Followed Below Article to add an Filter Category in the Asset Advisor:https://support.ptc.com/help/thingworx_apps/r8.5/en/index.html#page/thingworx_apps%2FThingWorxAppsCust%2Fadding_properties_and_fields_on_assets_lines_and_sites.html%23@paic @slangley @c_lowy @CarlesCollThanksShashi.

Hello,We are trying to communicate a Allen-Bradley ControlLogix Ethernet with a Allen-Bradley ControlLogix Server Ethernet but without success, could you provide us an project example or give us some ideas of how to do that?We are using a ControlLogix running both Master and Slave in the same computer, and what we did were:1 - Create a Allen-Bradley ControlLogix Server Ethernet, create a LogixAddress and create an item pointing to the LogixAddress.2 - Create a Allen-Bradley ControlLogix Ethernet and set to connect to my computer IP. Create an item pointing to the LogixAddress.3 - Run the OPC Quick Client and we see that the Master tag has quality bad, follow image: Best Regards, Eduardo.

Manufacturing Apps Extension Comes with this Project  This Project Usually helps the user to create the tables based on DataShape, and do some operations like insert as shown below     var result = Things["PTC.SCA.SCO.PostgresDatabase"].Insert({ infoTable: MaterialClasses, dataShapeName: "PTC.SCA.SCO.MaterialClass" });     Similar way for the query, update Code Snippets can be used. This is the very Optimized way to avoid the Performance issue of DataTables (if there are more than 20,000 or 100,000 Records ).But this Project comes with Manufacturing Apps only1. How this can be achieved in Thingworx where there is no Manufacturing Apps ? 2. Is there a way to use PTC.SCA.SCO.DataConnection in Thingworx without Manufacturing Apps ?

Hello,Reason configuration of Thingworx RTPPM is not happening through stored procedure in SSMS. It is returning a warning "Insert ReasonHierarchies at level 2 Reason Hierarchy Parent could not be found - no ReasonHierarchy records were inserted at this level". Anyone please let me know what could be the reason behind and how to fix this. Thanks in Advance,Regards,Bhavya 

Adding filters to the Datashape Query, how should it be done ?As of now I am using following code.. var queryToAvoidPowderMixTables = { "filters":{ "type": "NE", "fieldName": "Source", "value": "Powder_Mix" } }; var params = { filter: filter, dataShapeName: "PTC.SCA.SCO.MaterialDefinition", offset: offset, limit: limit, query: queryToAvoidPowderMixTables }; var MaterialDefinitions = Things["PTC.SCA.SCO.PostgresDatabase"].Query(params); MaterialDefinitions.Sort({ name: "UID", ascending: false }); but the query for "Power_Mix" is not working..Thanks,Shashi.

Hi,We have created a new customized tile and a new user group on Manufacturing Apps, and now all roles see Composer tile on console.Maintenance Engineer user: New group user: PTC.Factory.MachineVisibility organization doesn't have Composer sub-unit, so we don`t know why can see it and how to hide the tile for those groups. Does anyone know how to solve it?Thanks in advance.  

Do you work in the engineering department responsible for product design?  We know that designers and engineers must address issues around cost, compliance, and product redesigns. In many cases, this requires pulling data from different systems. We have created a solution vision that we want your feedback on. Through this approach, we would collect data automatically and deliver it via Windchill (PLM) to help you make data-driven design decisions and speed up the process of collecting and analyzing this data. The call will be hosted remotely using MS Teams or Zoom, and last approximately 45 - 60 minutes. You will be rewarded with a $50 honorarium in the form of an e-gift card. Interested?  Register here:  https://www.userinterviews.com/projects/6g1pRnFf_A/apply

Hello,We can't create a new asset in Configuration and Setup. Add button is not enabled.  We have noticed that GetEquipmentTypesForDropDownMenu service (thing PTC.SCA.SCO.UIProvider) is returning an empty infotable, but there are 5 different equipments type in PTC.Factory.C_LaunchPointConfigurationThing_9.1.1_00.(GetEquipmentTypesForDropDownMenu service isn't visible...) Does anyone know how to solve this problem?Thanks in advance

Dear All,   This question has passed before, but is there any connectivity solution between OPC Alarms & Events and ThingWorx 8.5 or 9.x in the meantime? We need some alarms from our devices and would save a lot of work if we were able to use OPC AE.   Or maybe somebody has created a workaround?   Kind regards,   Rutger

Dear community,  I have a question about Thingworx SCO Connected User license.   According to PTC license agreement, page 19, "This license does not entitle the user to general view access in Windchill nor the ability to install and use ThingWorx Navigate View apps. "   That being said, can someone explain me why one the features contained within this license is PTC Navigate View (please see attached image) ?   Thank you very much for your help,  regards

We would also like to provide read-only access to the Trending and Troubleshooting app. One idea is to deny the "Design Time - Read" permission on the mashups used for creating and editing the trends.  When the user clicks the "plus" button in the app, it gives them a message saying they are "not authorized for Read."  This doesn't affect the "Delete" ability though; I'm still looking into that.   Re:  post

Is there a way to customize the email message template that is used when I create an Alert via the Configuration and Setup app?  I know that I can go into Composer and change the content of each individual Notification entity, but I don't want to have to make adjustments to every single one that our users create.  I want to change the format.   I've looked into the possibility of Adding a Custom Notification Handler (ptc.com), but I don't think the Configuration and Setup app can be used to create alerts that will use this custom handler.  If this is possible, I'd love to know how to do it. For reference, I'm using ThingWorx 9.1.2 and ThingWorx Apps 9.1.0.

In Derived Tag, Expression was given, and an Tag is also mentioned in Trigger, but the issue is Derived Tag is running it's Expression only on KepServerEx Reinitialization. Even though the Tag mentioned in Trigger data is get's changed every second but the Derived Tag Expression is not getting calculated.End Goal: Run Derived Tags Only on Data Change of Another Tag. (Isn't the Trigger Option is for same usage ?)@slangley @CarlesColl @c_lowy @paic @VladimirN @AnnaAnThanks,Shashi.

I am in the process of removing tag groups on kepserver that our ignition client is not using to reduce tags on kepserver.  We also also use an EFM exporter to create CFX files for Fisher Roc devices.     Should I be cautious about what tag groups I remove so I do not impact CFX file generation?  Or are the CRX files not dependent on the tag groups created on devices?

Hello, I have a problem with generating Tags for a  MS Local SQL Database. I tried to connet it via ODBC Client, the Database has a mixed Authentication (either WinAuth or SQL username + password -> i tried both already).Im currently evaluating the software for a Customer Projekt.May someone know what is wrong here ?Best regards Christoph

Hello, I am trying to migrate kepserver from a 2008 windows server to a newer version.  Is there any kind of article on how to do this?   We currently have ~ 30 towers setup with 1 to 60 devices per tower so ideally we can migrate all the tower ip / device group / address in one action. Also, not sure if this helps answer the question but we primarily use Fisher / Lufkin Modbus / EFM exporter. Thanks for the help or any support links you think would be good for review.

As per this thread - same issue    Hi @slangley and @newieKek    I'm trying to do the same and I'm stuck at the same point with the same error, can someone clarify me the solution? Do I need to create a different database manually? Or just need to use a user with rights for creating a new database? Please let me know if you need more clarifications on my end to help me.  Regards,   Gerard

I installed Kepserver V6.6 and activated the license in FactoryTalk activation manager. The license seems ok, but the Kepserver still running only in demo mode

https://pp-2108182053lk.portal.ptc.io/Thingworx/Runtime/index.html?master=PTC.FSU.COREUI.MenuConfiguration.MasterContainer_MS&mashup=PTC.FSU.COREUI.MenuConfiguration.MasterContainer_EP&appKey=072bdfe6-7c51-468d-a237-a3de91c526c0&x-thingworx-session=true#master=PTC.FSU.COREUI.MenuConfiguration.MasterContainer_MS&mashup=PTC.FSU.COREUI.MenuConfiguration.MasterContainer_EP&appKey=072bdfe6-7c51-468d-a237-a3de91c526c0&x-thingworx-session=true 

Was working on Manufacturing APPS, all the code in the Things are hidden. How this can be done in Thingworx 9.3 ?@slangley @c_lowy Thanks,Shashi

Hi, I am installing AMU in the Thingworx 9.3, and had encounter issue at step 11 of the Core 310 installation.The error shown is as per below when i "Create Database"Error in: PTC.SCA.SCO.DefaultProductionOrderManager.CreateEnumeration javascript service. Message ::An error has occurred. Contact your administrator for further details. I am not sure what is should check further?Do advise, i have checked the connection to the MSSQL database is connected. And i hope to clarify, when i install the MSSQL db setup the Collation is But in the installation guide, at Step 12, they ask for.Should i create a new database?Hope someone can help me on the step 11 !! Thank youNewbie Kek  

Hi everyone,  I am currently working on Thingworx manufacturing apps, and I have this problem.   I would like to structure the home page (Console Page), so as to "hide" icons from certain users.   For example, I would like the Trending and Troubleshooting and Configuration and Setup icons to be visible only by the administrator user. At this point, if a control engineer accesses the Thingworx App, the two icons should not be visible.   Thanks for the support.