PTC Education Forum

I purchased the license for Mathcad Prime 11 Student Edition, but when I attempt to activate it, I receive an error stating that I have reached the maximum number of license requests available for my product type. I have not used or activated my product key on any other device, so I am confused why I am getting this error message. I tried the online license portal, but it gave me the same error. I've included pictures of the error message and some information to help figure this out. Host ID: DC-21-48-00-77-A1

Hello everyone,I am working with Creo Flow Analysis on a model of a beaker filled with water (fluid domain). To close the volume, I created a capping surface at the fluid level.Now, I want to add a pipe as a second fluid domain that penetrates this capping surface and goes into the beaker. My idea is to define the upper circular face of the pipe as an inlet and define the lower circular face of the pipe (inside the water) as an outlet.The problem: Because the pipe passes through the capping surface, I cannot select the lower circular face of the pipe as an outlet in the Assistant.So my question is: What is the correct modeling approach in Creo Flow Analysis if I want to have a pipe fluid domain inside another fluid domain, with its upper face as inlet and its lower face as outlet? Thanks a lot for any advice!

Somethings wrong with the licence ?  

I did as the download instructions but it didn't work and I don't know where the error is. Please help me solve this problem. Thanks

I have downloaded the student version of Creo 12 and upon opening Creo Parametric I get the following error message: Error codes 21 and 5 show up. How do I resolve this issue? Please help 

I recently downloaded Creo 12.0. When I attempt to install the license, after I punch in the code provided by the held pdf, I receive an error message.

Hi, my student license for Creo Parametric 12.0 is going to expire. I see that on the internet, the message is supposed to have a 'Renew License' button with it, but that is not available for me. Please guide me.

This file is in MathCAD 9, but I'm experiencing the same issue in MathCAD 10. I believe MathCAD is misrepresenting the units. See attached. "Hmp" and "TH" have the wrong values when comparing with example 11.2 at the bottom. I rewrote them as H and T next to them. I substituted "m" and "Ump" for the actual values of 100000 and 1035 and the answers came out correct. So, something is wrong with how "m" and "Ump" are represented.

I purchased the student edition of Mathcad for a class I am taking this semester. I was having issues with the download on my laptop, and there was an assignment due, so I went ahead and downloaded it on my PC. I just tried to download Mathcad on my laptop, and it is saying "You have reached the maximum number of license requests available for your product type." I was unaware that I would not be able to use the software on multiple devices, and it is much more important for me to have it on my laptop than PC. Is there a way I can get the software on my laptop without having the purchase another license?

I downloaded Mathcad Prime 11.0 Student Edition and was activating the license when I got a pop-up message saying to try again later due to server connectivity. After trying again, I got a message that I had reached the maximum number of license requests for the product. I have also called support and was instructed to come here. Please help!

I'm a mechanical engineer who's been using Creo Parametric (formerly Pro/ENGINEER) for over 20 years.  If I were to start a beginner level Creo Parametric course for local High School students, what free training materials (from PTC or other) - books, PDFs, online tutorials - would you recommend we use?  Also, any idea who at PTC might be willing to provide support in this endeavor?  Got an email address for them?  Any comments regarding students using self-paced online Creo Parametric training with or without an instructor/mentor in the same room?

I am a university student, and want to use the 9.0 version of Creo for my class. I ran into an issue where the the licence is "not suitable". How would I fix this issue? Thanks in advance.

When I try and run Creo 9.0 on my laptop it's giving an error and saying it can't register with the quality control agent and is shutting down. Any thoughts on how to fix this?  

I am trying to install creo 10 for college projects and i keep getting an error message when i input the license code. I know its right cause I've input it several times. Its through my university

I installed creo 11 but it stated that its installed with a warning, which is that "Creo cannot detect the supported JRE version of Java 17 on your machine or the version installed is out-of-date and not registered. Creo supports either Oracle or Amazon Corretto Java 17. If you prefer to use Oracle, PTC recommends that you install Java 17 from here. If you prefer to use Amazon Corretto, you can install Java 17 from here.". What does this mean?

During setup the ptc software, I need to input the license number.  But I haven't received any license code when I check the email. 

Hello,I have recently upgraded my study laptop, and desired to transfer my licence from my old one.however, when utilizing the platform i understand to be for it, on the customer support center, i recieve the message:"Thank you for using Mathcad. You have reached the maximum number of license requests available for your product type. To upgrade to the latest version of Mathcad, please visit store.ptc.com."Am i really not meant to be able to move my licence from my old laptop with a student licence?Any tips or ideas as to how to solve it would be greatly appreciated.

Fiz o download da versão 12, fiz a instalação, cadastrei a licença mas ao tentar abrir o programa esta aparecendo esse log de erro anexo, alguém sabe me explicar o que devo fazer ? 

Hi,I am a uni student who uses Creo 9.0 student edition as part of my degree, we are required to follow the student edition download procedure. I did so and it was working for almost 6 months. I took a 1 month break from creo. I went to reopen, and it said license expired, I couldn't find how to renew it so I deleted creo and all ptc files in order to re-install from scratch. After installing it, I typed in the license number I was given and now it says status is "Not Suitable". I can't find any information on this issue. If you can help me in any way, I would very much appreciate it. Thanks. 

Hi, I'm looking to upgrade my current software from Prime 10 to the Prime 11 student version. I purchased my license in March this year and would like to upgrade to access Python features as well. Thank you!

If I try to log into my PTC account in the license activation program for Mathcad Prime 11 I get this message: "the http request was not allowed with client authentication scheme anonymous"I tried logging in from different netwotks, deactivating the firewall and all anti-virus programs as well as setting a new password. With my data I can log into my PTC account at the website, so the data is correct.

I've seen the other solutions, but those get me back to Creo 8 licensing problem, and so they are not actually real helpful. So, I'm asking for direct solutions.

Hello,My CREO student version 11.0.0.0  license expired yesterday 10th of august 2025.I don't know how to renew it, I am in a big trouble now, as I was working on a large personal modeling project since more than on year... Could someone help me ?

Looking for a way in a drawing to show the back side of a connector with all of the positions for where a wire could be to be numbered. So in a drawing once the connector is shown (like the ide view from the flat harn file) I can add that photo along with a table to show where each wire goes in the connector. I know I can just show a view of the rear of the connector but I don't know of a way to add numbers or letters and make it something that I can save and just drag in when needed. Added a picture of what I'm looking to do.