System Administration

is there a "live chat" type support for creo? im trying to install a 30 day trial for work and i get as far as this load screen and it bombs out... not sure where to go from here?        

We have a few utilities we run in Windchill PDMLink that allow are Role or group to run the utility with Windchill Org admin access. In this way, we allow them to do an action without giving the users themselves the ability to run the action. Now we have a utility we would like our Creo users to run. The issue we face is that the creo assemblies use models from other product lines that one Creo user does not have access to check out/check in. As a result it would take a "super user" to run the utility as the end item level or many users at lower sub-assemblies. We would like to use the same kind of work around and have the utility pass on access to Org admin to run and check out the models and check them back in. Any idea if this is possible in Creo?       

I am using Creo Parametric Release 9.0 and Datecode9.0.0.0I want to do a mass export of drawings to DWG-file format. Therefor I wanted to use the "Creo Distributed Batch" - Tool with a specific configfile. But we have some multisheet drawings and I want to convert all sheets in one DWG. Currently every sheet becomes a new DWG-file. When using the export functionality of Creo itself we have the tab "Sheets" where I can select "All sheets as paper space" and then it works as expected. I did not find any documentation to implement this in a config file for using with the batch utility.Is there a parameter which i have to use or any other workaround to achieve this?

While opening any model from my workspace, when I do "open in Creo", Creo application opens up, but it doesn't show any thing just black window.   Could someone please help.            

I am using Creo Parametric Release 8.0 and Datecode8.0.5.0In ModelCHECK, ACCURACY_INFO does not update absolute accuracy values. It does update relative values

I am using Creo Parametric Release 6.0 and Datecode6.0.6.0When the standard function server is online, you can only rename the model or modify the name of the model in memory through "File-Rename" in the workspace. I hope that through secondary development, I can make a tool that can quickly rename the models in the workspace (automatically perform the "file-rename" operation). There is no relevant interface found in the Toolkit help file, and I don't know if there is a way to realize this function.---------------------------------------------Translated from Simplified Chinese to English using google translate on 17th April 2023 at 11:42am IST. Translated by vnambooheri--------------------------------------------- Subject: 通过二次开发在工作区中重命名模型Body:  I am using Creo Parametric Release 6.0 and Datecode6.0.6.0标准功能服务器在线时只能在工作区通过“文件-重命名”对模型重命名或者修改修改内存中模型的名称。希望通过二次开发，做一个工具，能够快速为工作区中的模型进行重命名，（自动执行“文件-重命名”的操作）。在Toolkit帮助文件中没有找到相关的接口，不知道有没有办法能够实现该功能。

I am using Creo Parametric Release 3.0 and DatecodeM190 Creo parameter properties cannot be synchronized with Windchill CAD document properties For example, if the Creo parameter is defined as A and there is parameter B, the Windchill CAD attribute is defined as B, but the attribute synchronization on B is written in the parameter field of A, and each synchronization will be synchronized to parameter B ---------------------------------------------- Translated the text from Simplified Chinese to English using google translate on 17th April 2023 at 11:53am. Translated by vnamboodheri ---------------------------------------------- Subject: 3D参数与Windchill CAD文档属性同步问题Body: I am using Creo Parametric Release 3.0 and DatecodeM190Creo参数属性无法同步Windchill CAD文档属性如Creo参数定义为A且存在参数B，Windchill CAD属性定义为B，但是B上属性同步写的是A的参数字段 每次同步都会同步到参数B

I am using Creo Parametric Release 4.0 and DatecodeM140We are getting an exception "pfcExceptions::XToolkitBadInputs    at pfcls.IpfcBaseSession.GetConfigOption(String _Name)   at proetopdf.proetopdf.Main(String[] cmdArgs)" when used with a solid regenerate API.As per the PTC Support knowledge base understand that this issue is with the Creo 7.0 where the API is a deprecated.Presently we are getting this issue in Creo 4.0 M 140 and need your help in understanding the root cause and the resolutions already if any. We have an inconsistent exception now which is observed for few sample files only.

I am using Creo Parametric Release 8.0 and Datecode8.0.0.0A client of our product (Agni Link, callable from Windchill) is now using the Creo Browser to work with Windchill. Our product (Agni Link from Elmo Solutions) works with Windchill and is correctly called when the user was using Google Chrome or Microsoft Edge. We had to add entries in the Windows Registry to make that call works (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\URLWhitelist OR HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\URLAllowlist) because our application is using our own URL protocol ( agnilink: ). We also support Microsoft Edge because the same policies entries exist in the Registry (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge\URLWhitelist OR HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge\URLAllowlist). What are the Windows Registry entries to use to make our URL protocol works with the Creo Browser (based on Chromium as Chrome and Edge)?

I am using Creo Parametric Release 4.0 and DatecodeM070ワイヤリングモデルに関し、設定したスプール通りの線径にならないワイヤリングモデルがすべて細くなってしまうThe wire diameter of the wiring model does not become the same as the set spool.

I am using Creo Parametric Release 7.0 and Datecode7.0.8.0Creo is sometimes loading the incorrect workspace cache. This is resolved by closing and reopening Creo but this is slowing down productivity.

I am using Creo Parametric Release 4.0 and DatecodeM1401 user has an issue with Creo-Windchill connectivity stability. It happens, when working with Creo, that Creo looses the connection to Windchill. The user is then asked to enter his credentials again, but these are not accepted. The user is then unable to get the connection again. restarting Creo doesn't help. The only solution found so far is restarting the computer.Please advice how we can investigate this issue. So far we have not been able to establish a sequence to reproduce this issue.Here are the errors that I facedWindchill connection lost. User must login again but user account/password is not accepted.

This is a question that will apply for some of our customers that use a master-image based IT-infrastructure (cloud, vm, deployed machines). Would there be a way to prevent the update from being executed for a certain group of users, so that admins could update the master-image when doing other updates and patches?  

I am trying to add config setting "proj_view_note_format" in my config pro file and getting below error. I found this setting in ".dtl" file. Any idea to add this setting in my config.pro?    

I am using Creo Parametric Release 6.0 and Datecode6.0.3.0I want to load the fastener library in Creo 6.0.3.0.

When using Creo 4.0, if I am working on a drawing and want to open the part file for that drawing that resides in the same directory, I thought Creo would look in the same directory as the drawing file that I have open. Now it seems like I automatically go back to the working directory. Is my memory defective or is there something I changed in the Config file that is causing this?  

Hi,We change our view projections and toggle from 1rd angle projection (Europe) to 3rd angle projection (US).To avoid mistakes, (of course symbol in Title block is changed) we want to add the name of the projected view under each drawing view.The config option: make_proj_view_notes = YES , do it automatically.But: the view name is the default name, and the system write the view name twice as shown in picture.It seems not possible to define the option to write a view name only one time, but always twice "view_name-view_name"Users need to manually correct it.Did someone use that option "make_proj_view_notes = YES" and how do you manage that please?Thanks.(Creo Element Pro Wildfire 5.0)

I am using Creo Parametric Release 4.0 and DatecodeM100When opening a .stp file from a trusted source, I get a fatal error with a traceback log and then Creo closes.Here are the errors that I facedFatal error encountered. A traceback has been written to C:\PTC_User_Data\michael.baumgarten\traceback.logPlease send it to Technical Support.

I am using Creo Parametric Release 6.0 and Datecode6.0.4.0Threaded holes are automatically placed on our DTM_AXIS and HOLE_AXIS layers. Our policy is to have all layers turned off when the drawing is complete. This layers off the cosmetic threads. Removing these axes from the layers reinstates them in the drawing.So I guess the solution is to not have these on a layer in the first place. How do we stop just the hole axes from being added to a layer in the first place or is there a better way to handle this situation? Kind regards Greg

Is it possible to point deployments at a central, config.pro file? Currently we'd overwrite the local version on the computer if a change was needed, but can it instead point to a version say hosted on a server to read the settings? Also can you alter the settings before deployment, so the version of the  config.pro file deployed already has these changes? Thank you.

I have ModelCheck configured to issue an error and prevent check-in if a part does not have a parameter set to a known value or does not exist. If I create a new part and delete the parameter, ModelCheck functions as expected, and the check-in is blocked. If I have an existing part that got checked-in before I enabled the check for the parameter, it allows the check-in to go through and issues no error or warning for that file. The existing file was loaded into Windchill with the old ModelCheck rules, before I tightened them for this parameter. When running ModelCheck interactively, it still does not generate an error. MC_Verified is set to YEs from the prior check-in and we have set the value for ModelCheck hours to 100,000. Has anyone else seen this behavior before?  

Any body have worked on integration of Solidworks PDM and Creo? Need help in this case. 

Before we were able to start up Creo and it would ask us select which floating license to use.PROE_DesignEss or PROE_DesignAdv.Now it will default to whatever the default parametric.psf license is first. I can switch it back and forth manually but would like to get back that option for selection we have previously so our users can select it instead of needing to manually change the file.       

Is it possible to set a 'Start in' Directory for Creo+   Thanks Gordon

I am using Creo Parametric Release 7.0 and Datecode7.0.5.0I would like to write a relation like this STD_LUM - 2" x 4" but if I write String Parameter using Quotation mark the results comes like this STD_LUM - 2 ' ' x 4 ' 'SIZE = "STD_LUM - " + itos(W) + "''" + " x " + itos(H) + "''"Here are the errors that I facedResults not came as per my expectation.