System Administration

Hi All,In one of our machines, we installed Creo 12 with a Node locked license. Generated the license based on the host ID shown in the Creo installer. Creo runs perfectly. After a few days, it stops with the error (-9) invalid host ID. When we check, the previous host ID is no longer shown. It shows a whole different Host ID. Any assistance would help. If not, we may have to escalate to PTC.Regards.

Is it possible to download old PTC software during Sustained Support? Unable to find old datecodes of expired PTC products on Software Download web page. Is it possible to download installation files for products which are expired and no longer part of Standard Support policy?

I have been trying to find an answer to this question but nothing I have tried so far works. I have an issue where I can not pull the Windchill browser window to the front above all of the other Creo windows. I'm currently using Creo 7.0.8 and this is happening to all users who are currently running Windows 11 (but now Windows 10). There doesn't seem to be any way at all to move it to the front so we have to resort to moving all Creo windows to one monitor and the Windchill browser to another monitor. I suspect that this has something to do with the Windows 11 window manager but even the settings that appear to fix other applications do not fix this issue in Creo. Anyone have an idea what I can try?

I am using Creo Parametric Release 10.0 and Datecode10.0.8.0How create parameters with accentuation using Model Check?Here are the errors that I facedI'd like to create parameters via model check, but it's absolutely essential that the parameters have accents.Here's an example:ASM_PARAMETER DENOMINAÇÃO STR EQ PDMPRT_PARAMETER DENOMINAÇÃO STR EQ PDMDRW_PARAMETER DENOMINAÇÃO STR EQ PDM

I am using Creo Parametric Release 10.0 and Datecode10.0.8.0While trying to set up ModelCheck, the instructions say to go to "To configure the Creo ModelCHECK settings, click File > Options > Environment > ModelCHECK Settings." However, that menu option (Environment) is not available to me.How do I get File > Options > Environment to become available to me?Here are the errors that I facedNone

I am using Creo Parametric Release 11.0 and Datecode11.0.6.0Unable to find where Creo Chromium-browser-cache is located for Creo 11.0.6.0 on the client to be able to clear it at every Creo start.

We are looking at installing ITI's CADIQ and I was wondering if anyone in the PTC Creo community is already running it and can give us some information. What we are wondering is how it compares to ModelCheck in functionality and quality of the analysis.  ITI has told us that it is an external program, so files need to be saved to disk before running through CADIQ, which is a drawback when we have all of  our data in Windchill.   Love to hear experiences from those that have evaluated or are using CADIQ. Thanks

Hello PTC Community, I'm experiencing an issue on some computers where the Creo 11 embedded browser is not functioning correctly. For certain web pages (stored in the hard drive), the browser displays a completely blank white page. When I reload these pages, the correct content appears only briefly—as a quick blink—and then the page goes blank again.Here are some details about the affected systems:Operating System: Windows 11 Enterprise 23H2Creo Version: 11.0.3.0Creo Platform Agent: 1.7.395Creo 11 Platform Services: 1.3.51I have already tried clearing the cache and browsing history within the embedded browser, but the issue persists.Has anyone encountered this problem or can suggest any solutions or troubleshooting steps?I attach a screenshot of the correct rendering of the page, and the blanked one. Thank you in advance for your help!

I am looking at updating our old start parts that have Pro/Intralink parameters in them which are useless now that we are in Windchill. I read the steps in Article - CS105842 - How to modify or remove Windchill Parameters in Creo Parametric but the parameters are still locked when I open the files in Creo. Any suggestions on how to get clean start parts. I have thought of creating new ones, but we have a lot of parameters that would need added. I saw an article that said ModelCheck can delete unwanted parameters, but it did not address the issue of locked parameters. Will ModelCheck remove locked parameters? Creo 10.0.4.0 and Windchill  13.0.2.0  

We have a number of users encountering an issue on startup. Whenever we turn on a PC and open an instance of Creo 11.0.4.0, we get an error with the heading "License Warning" and the message "License request failed for feature".  (see attached image) Our current workaround is going to Windows Services and restarting "lmadmin_ptc". This has to be done every time after a computer is restarted or shut down. I've tried reconfiguring the licenses and reinstalling the license server, but haven't found a fix for this. It's not the end of the world, but it would be nice to not have this extra step every time we run Creo after a shutdown.

Just got a new laptop, Dell Precision 7770 w/ an Nvidia RTX A4500 laptop GPU.  I'm having some graphics issues and want to revert back to the PTC certified drivers for this platform for testing.  I'm currently on version 581.15 video drivers but I need to get back to 511.79 which is back in the 2022 timeframe. Anyone have any ideas on where the Nvidia driver archive is located?  I've tried searching their support site but it only goes back so far. Creo 8.0.0.0 Thanks...

Hi, One of the team is using Creo in VDI (Virtual Desktop) environment & facing performance issues when tried to open assemblies and drawing files. Kindly share some best practices to enhance the performances. ThanksNaresh

When zooming in Creo Parametric 10.0.5 the text turns into squares. The more I zoom in the more characters turn into squares. Collegues do not have this problem. How do i fix this?

Hello, I often find the floating dashboard that appears when selecting something to be located right over what I am trying to work on in both the drawings and models. Is there some way I can simply dock it to one location? like the corners of the screen? See below picture for an example of the menu I am describing.   

Hello,I am currently trying to install Creo on a new PC, but I am encountering an error during the installation process. Despite following the standard installation procedure, the software fails to complete the setup successfully.Specifically, the error occurs when I enter the Sales Order Number (SON) during the license setup.I would appreciate any guidance or solutions you could provide to help resolve this issue.Thank you in advance for your support.

Good morning I'm reaching out because my client recently bought a new computer and needs to transfer his current lifetime license to the new laptop. however the license management page no longer available since the company who used to administrate license in South Korea is no longer in business. Is there a way that I can access the account and do the transfer??

Im just trying to renew the license

Good morningI'm reaching out because my client recently bought a new computer and needs to transfer his current lifetime license to the new laptop.however the license management page no longer available since the company who used to administrate license in South Korea is no longer in business.Is there a way that I can access the license management page??

After test installing the latest Creo 9 Platform Services Update Patch and the new PTC Universal Browser Utility as documented here (Creo and WWGM CEF Patch Table | PTC), I notice a new PTC executable running with Creo Parametric when signed in to Windchill, located in the Creo Platform Services load path.  I cannot find any mention of "ptc_uiservice.exe" in the PTC Knowledge Base or the PTC Community.   I have opened a PTC Support Case to add it to CS245546 and CS110511 with further details. Does anyone have any information on this new executable? 

Hi, I want to understand what ways you have employed to distribute Creo Parametric config and setup files at an enterprise level to end users. We use SCCM to distribute / deploy base Creo Parametric application, but to distribute config and setup files, we use windows batch script that gets invoked once a day at end users' machines.  The setup files are kept at few regional servers (as repositories) and the batch script copies (robocopy, syncdirs) these files into the end user's device. We have not opted for packaging Config and setup files through SCCM as these files are changed or new files are introduced frequently.  And the need is to get them distributed as immediately as possible. Our requirements: Config and Setup files are maintained at one network location (mother repository).These files should be replicated to Regional specific repositories.The files then should be pushed from each Regional Repositories to end users located in respectiv

Hi, since a few moths ago it is speaking more about the ARM architecture, is it posible to install PTC software on this computer architecture?

I am using Creo Parametric Release 3.0 and DatecodeF000Buongiorno,vorremmo spostare la licenza dal computer al server,grazieAndrea GrippinoNuove Officine Vivaldi

I have some personal designs that were made using an education version and have recently purchased a commercial/personal version (Creo version 12).  I cannot open the files in the new version.  The help talks about using a converter but you have to make the conversion in the education version.  I no longer have access to the education version as I have retired.  I am using Creo for my personal use as I am a self employed farmer/rancher.  Any help is appreciated.

Since the Win11 update, the browser window remains in the background when the option “web_browser_in_separate_window yes” is selectedand can no longer be brought to the foreground by clicking on the icon in the system tray. This affects Chrome and Edge (IE)!

I am using Creo Parametric Release 9.0 and Datecode9.0.4.0I am using IFX to load fasteners into my assembly. When I go to re-open my assembly, the fasteners are missing from the model and give errors in the model tree. Is there any configuration settings I need to make to specify a path for these fasteners?