ThingWorx Developers

Hello ThingWorx Community, I am currently working on ThingWorx version 9.6.2-b447 and would like to take a complete backup of the entire ThingWorx application. I am looking for guidance on: How to take a full backup of ThingWorx (Things, Thing Templates, DataShapes, Mashups, Services, Extensions, etc.) Best practices for backing up: ThingWorx platform entities Database (PostgreSQL / SQL Server) File repositories Extensions and custom code Whether export/import, Source Control, or Platform backup tools are recommended for a full application backup Any version-specific considerations for ThingWorx 9.6.x The goal is to have a reliable backup that can be restored in case of system failure or used for migration to another environment. If anyone has step-by-step guidance, official documentation links, or real-world best practices, it would be greatly appreciated. Thanks in advance for your help!

ThingsworxIn Grid widget i want to edit  the cell and save that edited value  how to do? 

I am using ThingWorx Platform Release 9.2 and DatecodeSP0thingworx plalform running come out the below error:it's can spilt 3 phaseat first it's come out:[SECURITY FAILURE Anonymous:@unknown -> /ExampleApplication/IntrusionDetector] Invalid input: context=HTTP header value: referer, type(HTTPHeaderValue_referer)=^.*$, input=https://bcnkmns0079.kmn.prod.cnb:8083/Thingworx/Runtime/index.html?mashup=BayerOEE_FloorSelect&twxToken=123&appKey=ed7a791e-6e50-46ba-af4b-fcc5753ede73&x-thingworx-session=true&user_id=GFWMB&user_name=陈兴梅then come out :Execution error in service script [getBoardRoomEquipment] :: Execute Query failed. Please check Database logs for more details.the last :com.mchange.v2.async.ThreadPoolAsynchronousRunner$DeadlockDetector@5d7dcbd2 -- APPARENT DEADLOCK!!! Creating emergency threads for unassigned pending tasks!Here are the errors that I facedExecution error in service script [getBoardRoomCleanStatus] :: Execute Query failed. Please check Dat

Hello All, I am using GetProperties service from Dynamic ThingShpe, I have enabled automatic value update.The properties which are being bind are set via service as it is calculated field (Not logged but persist). Thingworx version : 9.7 On page load I got warning in application log as below:ApplicationLogOn Mashup log, below info shown:MashupRuntimeLogAny idea why I am getting this warning in application log, and how to avoid this.

I am currently migrating projects from ThingWorx 9.3 to 10.1 and need to import several extensions required by the existing applications.List of required extensions:PTC.BaseCSVParser_ExtensionsTWX_Converge_Core_ExtensionPackageSCO_Common-extensionTwilio_ExtensionsMail_ExtensionsTWX_Converge_Styles_ExtensionPackageinfotableselector_ExtensionPackageFactoryDemo-extensionOA_OperatorAdvisor-extensionAppHomePage-extensionLogoutWidget-Mfg-extensionHowever, I am unable to determine whether any of these extensions have additional dependency extensions that must be installed beforehand.I could not find a dependency list or reference on the ThingWorx portal or documentation that clearly specifies extension-to-extension dependencies for these packages with compatible versionCould you please confirm:Whether any of the above extensions have mandatory dependencies on other extensionsIf there is an official source, document, or tool within ThingWorx to verify extension dependencies before import

Hi all, On version 10.0.0 and this is an issue I am just noticing as of recent (maybe just after updating our dev to 10.0.0). There is this dependency with an entity called 'open-tabs' but I don't see it used anywhere in the mashup and don't even know what the entity is (based on name seems like a default thingworx entity). Any ideas on what this is or how to resolve this dependency? 

Hi Folks, I have a requirement to download the files of Windchill objects into Thingworx repository. I am getting the Link of files inside Thingworx using Odata Connectors. I am able to generate the file in Repository but when I try to open the file getting error "Failed to load PDF document." Below is the code I am using :// result: JSONlet inputJson = Things["ptc-windchill-integration-connector"].downloadAsZip({respondWithZip: false /* BOOLEAN {"dataShape":""} */,$expand: undefined /* STRING {"dataShape":""} */,    objectId: <objectId>}); // result: JSONlet csrf = Things["Thing.ODataConnector.ProdMgmt_TH"].GetCSRFToken({$select: undefined /* STRING {"dataShape":""} */});      item = inputJson.items[0];let params = {url: <file_url> /* STRING */ ,headers: {"CSRF_NONCE": <Nonce token>,                "Accept": "*/*",                "X-Requested-W

Based on my experience in the majority of large companies there is a huge need to connect different tools from different vendors. The discussion I would like to launch in this context is: can ThingWorx be used as the tool "integrator" between PTC and 3rd parties tools? Example of a use case: collector \ integrator between Windchill and a 3rd party tools (ALM -requirements management system > keep the link across  artifacts from different tools platforms and keep traceability (changes impacts \ alerts)

I'm a student currently working on a learning project related to IIoT, and I need the ThingWorx trial installation package(with a valid license) for testing purposes.Could you please guide me on how to apply for the trial access and download the installation package? Any links or steps would be greatly appreciated.Thanks a lot!

I am using ThingWorx Platform Release 9.1 and DatecodeN/AWhen attempting to re-import the license file, the process completes with the status 'Ignored' instead of 'Successful'. Please advise on why the license is not being re-imported successfully and how to resolve this issue.Here are the errors that I faced4.016+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found.2026-01-07 10:35:04.032+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================2026-01-

Hi everyone, I am running ThingWorx Flow 9.3.10 and I’m hitting a wall trying to fix an expired self-signed certificate. The Issue: My self-signed certificate for Flow expired, so I needed to regenerate it. I followed the official guide here: CreateSelfSignedCertificate.htmlI generated the new files, placed them in the SSL directory, and restarted the services. However, Flow is now failing to connect. Symptoms:Redirect Loop: When I try to open the ThingWorx Flow app, it automatically redirects me back to the ThingWorx Composer.Validation Error: When I run ValidateFlowSetup in the WorkflowSubsystem, I get:[FLOW-API-01] - Failed to connect to Flow: Internal Server ErrorLog Error: The flow-exchange module logs show this error, which suggests a trust issue:{"module":"flow-exchange","timestamp":"...","level":"error","message":"unauthorized access"}It seems like the internal services aren't accepting the new certificate I generated. Has anyone experienced this? Is there an ext

I can't find an explanation of how this filter works in order to explain to users how to use it.  If I type "abc" into it will it return all rows where any cell has a value starting with abc?  

Hello I have followed all the steps as mentioned in the article, I have installed the new tomcat 9.0.110 but my thingworx is still redirected to older tomcat version if I stop that thingworx page is not loading Two questions 1) do we need to use older(9.0.88) web.xml and server.xml and copy into new tomcat webapps 2) I was not able to understand point 6 in the article https://www.ptc.com/en/support/article/CS272588 as it says directly copy the older ones and paste into new tomcat folder VS Point 19 and 20 says that we need to edit web.xml and server.xml https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat.html#wwID0E4KGM do we need to remove the older tomcat folder from C:\Program Files (x86)\ThingWorxFoundation\tomcat

I observed something strange when working with Run Time Instance permissions on a Thing Shape and wanted to ask if this is expected behavior or a potential bug.  To demonstrate I'll propose a scenario.  I am using ThingWorx 10.0.Created entities:TestUSR - User for testing access.TestTS1 - Contains property "TS1Prop" and service "TS1Service"TestTS2 - Contains property "TS2Prop" and service "TS2Service"TestTT - Template inheriting GenericThing template. Contains property "TTProp" and service "TTService"TestThing1 - Thing inheriting TestTT template. Contains property "ThingProp" and service "ThingService"Now I configure permissions on TestTS1 only.  The rest of the entities will not have any permissions configured.Grant 'Property Read' and 'Service Execute' run time instance permissions to TestUSR.  See below.Now I run Access Report for TestThing1 for user TestUSR.  This initially looks fine, but when I dig into the Specific Permissions by clicking

Does any one here know how to display ThingWorx mashup on TV using a digital signage tool AppSpace?  

For Thingworx 10.0.0 in the line chart widget... I am trying to limit the number of x axis labels. I see this is possible if the x axis type is numeric or date type. However, with string type, the property numberOfXAxisLabels is not visible. Is there a way to limit this somewhere when the x axis is a string type?

Hi Community,  I am using Thingworx 9.7.1 version and I have this Show/Hide Log error reproducing on page load which I am not able to debug which says  "An error occurred which accessing property NoBindingIcon and NoBindingText". PFA the screenshots attached for reference.  I am using a master mashup with side panel with a grid, upon row selection it loads a collection of cards.Can anyone tell me why this error is appearing?  Let me know if any further details are required.

I am using a Line Chart widget in ThingWorx Mashup to display time-series data. I would like to add a trend line (for example: linear trend / moving average) on top of the existing line chart to show the overall trend of the data. Is there any built-in option in ThingWorx Line Chart to enable a trend line?If not, what is the recommended approach to implement a trend line?

Why does using a NUMBER type attribute to create an alert cause an error?

I am using ThingWorx Platform Release 9.2 and DatecodeSP2Hi Team, We are facing issue while exporting the grid data into csv format in one of the production site and we have seen that service output results are correct format, however it is not in correct format in csv. we have attached the screenshots of service output,region settings and csv format, please investigate this issue and assist us further on this case.Here are the errors that I facedIncorrect csv format

Hi, I have a scenario where in Thingworx mashup there is a text field it should allow only integer. Other than that any text entered it should show "Please enter integer value". How to achieve this?Thningworx version 9.6Can anyone help on this. 

I am trying to send a file to an AWS S3 bucket via an API call.  I am able to send the file when I use Postman, but I am unable to send it via Content Loader Functions.  I am assuming my configurations may be incorrect.   When I send the file through Postman, I do the following: select PUT as the method paste the URL into the request URL (this automatically populates the parameters under Params tab) under the binary tab, select binary and the file to upload click on the Send button The following is my service to send the file via Content Loader Functions: // Content: BLOB var Content = Things["SystemRepository"].LoadBinary({ path: "/directory/subDirectory/someFile.csv" /* STRING */ }); // result: BLOB var result = Resources["ContentLoaderFunctions"].PutBinary({ proxyScheme: undefined /* STRING */, headers: undefined /* JSON */, ignoreSSLErrors: undefined /* BOOLEAN */, useNTLM: undefined /* BOOLEAN */, workstation: undefined /* STRING */, useProxy: undefined /*

 I’m facing a database connectivity / connection pool checkout timeout issue during ThingWorx Foundation startup against AWS RDS PostgreSQL 16.6. ThingWorx goes into ERROR state even though database connectivity works from other clients.EnvironmentThingWorx Foundation: 9.7OS: Ubuntu 22.04Database: AWS RDS PostgreSQL 16.6App Server: Tomcat 9.0.113Java: Amazon Corretto 11.0.29Path: /usr/lib/jvm/java-11-amazon-correttoError Seen (Startup)ThingWorx fails on startup and sets the web app state to ERROR:  *** CRITICAL ERROR ON STARTUP: An attempt by a client to checkout a Connection has timed out. *** Web Application STATE is being set to ERROR! *** This looks like the ThingWorx DB pool is unable to checkout a connection within the timeout (pool exhausted / blocked / cannot create new connections).Important ObservationFrom the same EC2 instance, I can connect successfully using terminal tools (psql style connectivity).I can also connect successfully using pgAdmin.So networ

Hi Community,We are decommissioning ThingWorx and have performed the following steps:Ran uninstall.exe, which removed the ThingWorx services and installation foldersDeleted the ThingWorx database from PostgreSQLCan you please confirm if these two steps are sufficient to completely remove ThingWorx?Additionally, are there any other folders, files, or configurations (e.g., storage directories, environment variables, logs) that should be manually removed to ensure a clean uninstall?Thanks in advance for your guidance.

I'm experiencing an issue following a ThingWorx upgrade via the ThingWorx Foundation Installer for PostgreSQL. The labels for the newly added debugger feature are missing. Can anyone confirm if they're seeing the same problem?