ThingWorx Developers

 I’m facing a database connectivity / connection pool checkout timeout issue during ThingWorx Foundation startup against AWS RDS PostgreSQL 16.6. ThingWorx goes into ERROR state even though database connectivity works from other clients.EnvironmentThingWorx Foundation: 9.7OS: Ubuntu 22.04Database: AWS RDS PostgreSQL 16.6App Server: Tomcat 9.0.113Java: Amazon Corretto 11.0.29Path: /usr/lib/jvm/java-11-amazon-correttoError Seen (Startup)ThingWorx fails on startup and sets the web app state to ERROR:  *** CRITICAL ERROR ON STARTUP: An attempt by a client to checkout a Connection has timed out. *** Web Application STATE is being set to ERROR! *** This looks like the ThingWorx DB pool is unable to checkout a connection within the timeout (pool exhausted / blocked / cannot create new connections).Important ObservationFrom the same EC2 instance, I can connect successfully using terminal tools (psql style connectivity).I can also connect successfully using pgAdmin.So networ

Hi Community,We are decommissioning ThingWorx and have performed the following steps:Ran uninstall.exe, which removed the ThingWorx services and installation foldersDeleted the ThingWorx database from PostgreSQLCan you please confirm if these two steps are sufficient to completely remove ThingWorx?Additionally, are there any other folders, files, or configurations (e.g., storage directories, environment variables, logs) that should be manually removed to ensure a clean uninstall?Thanks in advance for your guidance.

I'm experiencing an issue following a ThingWorx upgrade via the ThingWorx Foundation Installer for PostgreSQL. The labels for the newly added debugger feature are missing. Can anyone confirm if they're seeing the same problem? 

I am using ptcs-grid with multi-row selection enabled.The first row in my grid is a “Total” (summary) row, added through a service.I do not want this row to be selectable, and it should also be excluded when “Select All” is used.Since CSS solutions only hide the checkbox visually (and do not affect selection logic), I would like to know:What are the supported alternatives or best practices to handle this scenario? how the Data is looking on grid i am here attaching the screenshot.from this screenshot i want to Hide the Checkbox for the 1st row whose department="Total"

Hi all, Many of you I think attended the What's new in TW10 webinar yesterday.The debugger in particular looked like something we have been asking for a long time, which is very good news.I have been trying TW10 since june but have not experienced any good usefulness with the debugger.Even though I placed several breakpoints in the code most of the time it does not break there. Is there a difference if you place them in JS functions or outside? Shouldn't be?The information shown in the Variable section is most of the time useless. It shows 'com.thingworx.types' for instance on InfoTables.80% of our mashups are showing grids of InfoTables. These tables are populated from parsing Windchill REST services JSON data, and this would be EXTREMELY useful so use the debugger for this.What am I missing? Anyone else found the debugger useful? If so, care to explain? BR,Roger

Hi Community,I’m using ThingWorx 10.0.0 and working with high-frequency properties named property1 and property2 that update very often.If these are marked as Logged = TRUE, they generate a large amount of history data and can impact system performance.Proposed ApproachBefore I implement anything, this is the strategy I’m considering to log values only every X minutes:1. Keep original properties unlogged (Logged = FALSE).2. Create separate periodic properties (Logged = TRUE, DataChange = ALWAYS).3. Use a Timer to write values to these periodic properties every X minutes:me.property1_periodic = me.property1; me.property2 = me.property2;This would store history only at fixed intervals instead of every update.Looking for SuggestionsIs this a good approach?Are there any built-in features or alternative strategies for periodic logging that I should consider before implementing this?I’d appreciate any recommendations or best practices from the community.

When I upload a file, it shows the file below with an "x" to remove the file as well. However, I need to remove this "x" because there is no bindable event to removing an item. Instead, I have a button to clear the items which then triggers some other services.  How do I remove the "x" button from this widget as shown below? Thingworx 9.6 

I am trying to create a custom tooltip for the line chart. I have the custom tooltip working except my dynamic data are returning as N/A in the tooltip. My datashape for the chart data are as follows:xaxis: stringyaxis: numberlineLabel: string My custom localization token value is as follows:${label} #newline# ${Data:lineLabel}: ${value} How do I get the lineLabel value to show here ${Data:lineLabel}? I am using the syntax provided by PTC docs link here...https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Mashup_Builder/Widgets/CreatingCustomChartTooltips.html  

Hello Community, I am trying to find a way to monitor or check the amount of triggers the DB thing is creating and whether that is contributing to the performance of the ThingWorx due to load getting created on the SQL server from where I am getting data.I am aware of the C3P0 thread count which can be used to monitor the DB connections, but that is specific to the default persistence provider. I am fetching data from multiple DBs using MS SQL DB Thing connectors.I want to know if there is any way we can monitor the queue size and active connections.So, in the DB Thing Configuration tab, the JDBC connection settings has an option of Maximum Number of Connections which is set to 5 and there's also an option to enable monitoring. But I am trying to understand how I can do the monitoring even if it is enabled.Also, how to monitor the active connections out of the maximum 5 and the requests or the queue size to the DB thing at a regular interval. Please refer to the below referen

Is there any possible way to update the "isConnected" Property (in the "Connectable" Thing Shape) from within ThingWorx?  This property/TS is part of the "RemoteThing" Template and is great for visualizing if a Thing is connected, like in Composer -> Monitoring -> Remote Things.  I'd like to extend this capability to API connections we make in ThingWorx that do not have a native ThingWorx connection or remote agent.  Essentially I have defined a "connector" Thing in ThingWorx that makes REST calls on an API via scheduler/timer; I want to utilize the "isConnected" property as an indicator of whether the API connection is "healthy."  If an API call is successful, "isConnected" would be set to 'true'; if an API call fails or has a particular error code, "isConnected" would be set to 'false.'   Is it possible to define this logic within ThingWorx, or must it be done via SDK, or some other method?

 Hi everyone,   I’m working on a use case where our SAP team wants to send data to ThingWorx via an HTTP API call. They will post the data as XML, and ThingWorx should receive it in a service, parse it, and store the information in a DataTable or Dataset.   However, I’m not sure how to receive the XML payload properly inside a ThingWorx service. When SAP calls my service endpoint, I don’t see any way to directly access the raw XML content — it’s either not recognized or comes as an empty input parameter.   What’s the correct approach to handle this in ThingWorx?   Specifically: How can I receive XML from an external system in a ThingWorx service? Do I need to configure a specific Content-Type header (like application/xml)?     If anyone has done SAP → ThingWorx integration with XML payloads, I’d really appreciate an example or best-practice recommendation.   Thanks in advance!   

Can someone point me to where these data are stored in Operator Advisor's equipment configuration UI? I need to find it so I can migrate it to a different location in a DB. Same for the attachments and other data on the general information page once equipment is clicked, but we can start here.  

Hi everyone, I have a checklist mashup that consists of around 6 pages, each page containing a mix of text fields, checkboxes, and dropdowns — in total, roughly 100+ input widgets whose values need to be saved in the database. My question is about best practices for handling this kind of large form in ThingWorx: Should I bind every single widget value directly to a service input parameter and call a “save” service? Or is there a better way to collect all values dynamically (for example, in JSON) and store them in one field (like metaData)? Ideally, I would like to: Save all the entered values in the database as a JSON object (for flexibility and version tracking). Load the same data back into the mashup later, automatically populating all corresponding widgets. What’s the most efficient and maintainable approach to achieve this in ThingWorx?Would you recommend using MashupFunctions / Service calls / JavaScript / JSON encode-decode logic for this? Any examples, tips, or perf

We are preparing to migrate our current Thingworx environment from version 9.7 to version 10.x. Before proceeding, I would like to gather some insights regarding the stability of the 10.x version. Has anyone encountered issues or challenges during their migration process to this version? Any specific details or experiences you can share would be greatly appreciated, as they will help us plan our migration more effectively. Thank you!

Hello Everyone,I have a ThingWorx instance hosted on an OCI (Oracle Cloud Infrastructure) server, and I would like to enable Single Sign-On (SSO) for the platform.I am not sure about the correct steps or prerequisites for configuring SSO in this setup. Could you please guide me on the following:What are the requirements for enabling SSO on a ThingWorx server hosted in OCI?Which SSO protocols are supported (e.g., SAML, OAuth, OpenID Connect)?Is there any documentation or step-by-step guide available for configuring SSO in this environment?Do I need to make any additional configurations on the OCI side (networking, certificates, identity provider integration, etc.)?Any best practices or common issues to be aware of.can we have both native login and sso enabledAny help, references, or examples would be greatly appreciated.Thank you!

Hi,I am using the Application Key as of now to access services and Mashup for the end user. (Adding APP key in URL)If I use the SSO moving forward, how can I access those services and Mashups now?Thanks,

Hi I upgraded ThingWorx from 9.3.x to 9.7.3 yesterday. And after the upgrade the JDBC connecting Thing to MSSQL is not connecting.I have even upgraded and installed the new JDBC extension 2.1.0 as well.  

Hi everyone,   I have a DataTable with several entries. When I click an entry, a service runs and loads the images from the imagePath stored in that entry. Everything works fine normally — the Collection widget displays the correct images.   However, when I switch between entries very very fast, sometimes the images from a previous entry stay visible and do not update, even though the selected entry has changed. It looks like the Collection widget doesn’t refresh properly when service calls overlap or happen too quickly.   Has anyone experienced this behavior or found a reliable way to force-refresh the Collection widget when rapidly changing entries?   Thanks,Jamal

I'm having a problem getting Flow 10 to get configured with Foundation 10.  All the services start and I can connect to Foundation via the Flow nginx port but I get the following error when running WorkflowSubsystem.ValidateFlowSetup: Found 1 issues. [FLOW-API-01] - Failed to connect to Flow: Internal Server Error For more information, refer to the 'Troubleshooting Your Installation' topic in the Help Center. The ApplicationLog has these errors: 2025-11-21 14:29:06.092+0000 [L: ERROR] [O: c.t.s.s.f.WorkflowSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-8443-exec-7] Failed to get Delegated UserOAuths : Internal Server Error 2025-11-21 14:29:06.092+0000 [L: ERROR] [O: c.t.f.f.FlowDelegatedOAuthFilter] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-8443-exec-7] Unable to initialize session attributes I don't have SSO currently enabled although I did have it on in previous attempts so I'm not sure with there is an OAuth error.

Hi everyone, I am currently designing a simplified deployment setup for our ThingWorx environment based on the standard multi-stage pipeline.     Our planned flow looks like this:   👉 Local Instances (Developers) → DEV Environment → Git (Build Pipeline) → Artifact Repository → TEST Server → Production Servers (multiple locations like China, Italy, etc.)   This structure seems efficient for our team and helps streamline deployments, but I’m unsure how to handle bug fixes in this setup. For example, if a bug is found in production, what’s the best practice for fixing and validating it —should it go directly from DEV → TEST → PROD again, or is a temporary branch/environment recommended? We are deploying our projects as extensions.   Would appreciate any insights or examples from those who’ve implemented a similar lightweight pipeline. Thanks in advance! — Jamal

Resources["ContentLoaderFunctions"].PostJSON调用大模型接口，短回复没有问题，长回复报以下错：javascript service. Message ::Read timed out。请问是不是系统又限制？在哪里可以更改配置？

Hi, I have this code I can compile with C-SDK I want to make a .snap from.I'm using the version 3.2.0.3436.I used cmake and everything worked fine between thingworx and the agent I coded.The architecture is as such : > c-sdk     > build     > examples          > my code     > lib     > src     > test cmake is done in c-sdk>build The thing is, I now need to make a snap from this project and I don't really know where to start. If I make my snap from my project, I have the same errors I used to have before I did cmake in c-sdk>build (twApi.h: No such file or directory). I even tried to correct it by adding this in my CMakeLists.txt : include_directories(    ${TW_SDK_PATH}/include    include    ${TW_SDK_PATH}/src    ${TW_SDK_PATH}/src/api    ${TW_SDK_PATH}/src/config    ${TW_S

I recently faced an issue in ThingWorx Mashup related to menu visibility for another user, and although I found a workaround, I’d like to understand why this happens and if there’s a better alternative. Problem:I created a mashup that includes menus and assigned visibility and runtime permissions to another user.When I log in as myself, I can see the mashup and all menu details correctlyBut when the other user (with runtime permissions) logs in, the mashup loads but the menu items are not visible.What I Tried:When I tried to fetch the same menus through a service call, the menus loaded properly — both for me and for the other user.So, fetching via a service worked, but showing them directly in the mashup did not.My Questions:Why does this behavior occur even after providing proper visibility and runtime permissions?Are there additional permissions or settings (like for entities, data shapes, or mashup parameters) that affect menu visibility?Is using a service to load menus dynamic

Hi Community,We recently upgraded our platform to ThingWorx 10, which includes new AI capabilities, and I’m looking to better understand how these features can be utilized in real industrial applications.For additional context, we are using ThingWorx 10 together with SCPA 164, so I’m also curious about how these AI features align with or enhance SCPA-based solutions.Specifically, I’m interested in learning:How the new AI/ML features in ThingWorx 10 can help improve or optimize existing applicationsWhat use cases these AI features are intended for, and where they provide the most valueHow other developers are integrating or embedding AI into mashups, workflows, or analyticsBest practices, architecture guidance, or known limitations when using AI features in ThingWorx 10Whether any extra configuration or supporting components are required, especially when working with SCPA 164If anyone has hands-on experience with the AI features in ThingWorx 10 or has already implemented them in product

🌟New Best Practice: Using LLMs with ThingWorx — Version 2.0 Now Available!Everyone is talking about Generative AI, and Large Language Models (LLMs) continue to transform how organizations analyze and interact with data. Beyond chatbots and text generation, these models are increasingly being used to make sense of complex industrial data — from factory sensors to production analytics — helping teams make faster, smarter decisions.ThingWorx, PTC’s Industrial IoT platform, enables secure connectivity to machines, systems, and databases across the enterprise. By linking ThingWorx with an LLM, you can create an AI Assistant for industrial operations that provides insights, answers natural-language questions, and supports data-driven problem solving — all while keeping your operational data secure.🧩 What’s New in Version 2.0This new release builds on the original ThingWorx + LLM accelerator and introduces major new capabilities designed to make LLM integrations more powerful, flexible, and