Windchill

I have a Thingworx Navigate instance (RHEL) that will not start up. Here is the error: 2024-08-14 20:24:19.669+0000 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** CRITICAL ERROR ON STARTUP: Connections could not be acquired from the underlying datab ase! 2024-08-14 20:24:19.669+0000 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** Web Application STATE is being set to ERROR! *** 2024-08-14 20:24:19.670+0000 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<< This system is a clone. We have some custom apps in here and we are using a MS SQLServer DB which also has been cloned. So what should be changing is the host name of the Thingworx instance and its connection to a new database.  I have updated the platform-settings.json with the new server host and port. I updated the encrypt

Version: Windchill 12.0 Use Case: Need to add logic to set the subtype of the wtpart based on an attribute value selected by the user on the save-as page.Description: Is it possible to get the attribute values selected by the user on the save-as page in the CopyWTPartDelegate? I have successfully extended the default CopyWTPartDelegate with some custom code, but I can't figure out how to get a string value that the user enters/selects on the save-as page for an attribute and use that value in my CustomCopyWTPartDelegate.Article https://www.ptc.com/en/support/article/CS28799 states that custom attributes can be set on the save-as page since 12.0, and I have confirmed it. I have also seen that a listener approach may not work for this purpose: https://www.ptc.com/en/support/article/CS408331. I haven't tried it yet.

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS22Getting the below error when trying ldap export or backup from windchill directory server :You have provided options for scheduling this operation as a task but options provided for connecting to the server's tasks backend resulted in the following error: 'Connect Error'Here are the errors that I facedYou have provided options for scheduling this operation as a task but options provided for connecting to the server's tasks backend resulted in the following error: 'Connect Error'

We have a external web app and like to embed an url from the page in Navigate as a task. Is there any documentation on how to integrate or embed the External Web app in Navigate?

Hello,can anybody have a hint of what am I doing wrong? I am trying to create subfolder in the Windchill, using Postman application but all I got is the message "The syntax of the JSON document is not valid.".The query is POST:https://<myserver>/Windchill/servlet/odata/v5/DataAdmin/Containers('OR:wt.pdmlink.PDMLinkProduct:169546')/Folders('OR:wt.folder.Cabinet:169590')/Folders('OR:wt.folder.SubFolder:248107')/Folders and the body is: (the example is from WIndchill REST Guide 2.4 page 466.{ "Name": "NewFolder",  "Description" : "Desc",} the headers are: Also, Authorization is done using wcadmin account.I tried different data in json body but without luck.Does anyone have a clue what is the problem? Best regards!    

I am probably missing something quite simple - I can't figure out a way to search within a certain folder and the subfolders in WC. In other words, if I have the WC context with the following structure: Product1 Context - Folder 1 - Folder 2  --- Subfolder A  --- Subfolder B - Folder 3 I want to run a search in Folder 2 and include files in Subfolers A and B in search results. It seems that searching in folders has been added in WC 10. When I go to WC -> Quick links > Help > Windchill Help Centre ,  it pops up a page called "Welcome to the Windchill 12.1.2.0 Help Center", so I assume I am using V12.1.2.0 and I should have this functionality.  From some searches online, I found these pages that may be relevant:https://support.ptc.com/help/windchill/plus/r12.0.2.0/en/index.html#page/Windchill_Help_Center/LclSrchSearchInContextBP.htmlhttps://www.ptc.com/en/support/article/CS22115 Based on the first link, I should be able

This ptc article explains how length and special characters can cause errors when people electronically sign change tasks: https://www.ptc.com/en/support/article/CS245000?source=search We have seen this in the past and increased the length already so that leaves special characters. The logs show this message:  wt.org.electronicIdentity.SignatureInvalidException: Password for signature is invalid. Checking my logs, I am seeing a handful of users experiencing this but one also states that sometimes its working and I am not seeing a widespread issue. Only really change has been new laptop deployments with Windows 11 roll out. If it is a problematic special character, it would make sense that only some users see it and we can advise to avoid that. Strange since passwords MUST include special characters so we just need to know what to avoid if that is truly the issue.  

A Change notice is stuck at 'release changeable' . The 'Audit Change Notice' is already completed. But the documents in the resulting objects state is not yet changed. The change notice is still running. The error in the process manager is attachedIs there a way out?

Windchill_12.1\Windchill\vaults\defaultsystemrootfolder folder. I want to decrypt these files so that I can check the files within the attachments from this location, but I can't access them because they are encrypted. I can't tell which files are PDFs. Could you help me with this issue? Note: The files appear encrypted with names like 000000000000a8.

is there any api to get only parts which are present in part structure tab or any other way if api is not present. for reference see the pic attached below.    

HI Team, If User disconnected from windchill, Windchill system immediately send the mail notification. or If user profile modified any mail alert enable it possible? I tried to the below Article, but it is not working immediately, If we need to trigger one action that user against then it will send the mail. Article - CS55124 - How to configure the email notification for disconnected principal in Windchill PDMLink.  

As per the original post.    So using NX 2306 and WGM 13.0.2.0  when I create a custom load_options.def, set to use "from folder" instead of "search directories", or "load_from_dir" instead of "load_from_search_dirs".  When I relaunch NX, the load options default back to search directories.  I verified in the NX log file, that UGII_LOAD_OPTIONS is set to the correct location, and I've verified that the load_options.def says "LoadOptions_LoadOption: load_from_dir"   Any thoughts on where WGM/Windchill stores this "search directories" info, so it can be edited?   For anyone wondering why, we have been experimenting with load options and times with "search directories" and "from folder", and even with a single search directory folder, load times are faster with "from folder".

I'm encountering an issue with a CAD drawing part where the version is labeled as B2. The problem arises in the `epmDocument` table where the `[versionLevelA2versionInfo]` value is consistently showing as 1. Despite there being 6 versions (A 1, A 2, A 3, A 4, B 1, B 2), all records display the value as 1. This issue persists across all data entries, although the versions appear correctly in Windchill.What could be causing this discrepancy, and how can I resolve it? Additionally, is there another method to check the versions of these parts via SQL? Note that the same issue is observed in the `wtpart` table as well.

Version: Windchill 12.0 Use Case: User has a new CADdocument in workspace which was created in Creo. Select for check in. In Check In screen, select a subfolder of the context parent folder for the CADdocument. Select Next. Auto Associate Parts to CAD Documents is selected. Finish. In Windchill, the CADdocument goes to the subfolder, WTpart goes to the parent folder.Description: User has a new CADdocument in workspace which was created in Creo. Select for check in. In Check In screen, select a subfolder of the context parent folder for the CADdocument. Select Next. Auto Associate Parts to CAD Documents is selected. Finish. In Windchill, the CADdocument goes to the subfolder, WTpart goes to the parent folder. We would like the WTpart to follow the CADdocument to the subfolder. 

One of our designers had a problem modifying a Family Table that he created so instead of asking for help, went and created 3 independent part files with the sme number scheme.Now I want to merge them into the family as instances.Is this possible to do with Windchill 10.0 m040? I know I could do it with Intralink 3.3.Is there a PTC document that explains the process or has someone got a cheat sheet for the steps involved.Thanks.

Hi,    Found this issue bizarrely on a customer server however the following did not resolve it:    -  wt.index.enabled was already true  - Recreated org level indexing policy for WTObject > All > WBLIB - Deleted all indexing  Objects still showing no policy  - Selected "Reset objects with no policy" - Still showing with no policy  I guess this will have to be a PTC call but just wanted to share with you all.    Thanks.  

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.0.1We have a JNDI adaptor to allow us to login using our corporate Active Directory credentials. It has been working fine. Then our IT group imposed a password requirements of 20 characters minimum plus at least one special character, on the bind password for the adaptor. After making the change the Windchill method server will not start - see error below. What are the requirements of the bind password? Are special characters allowed?Here are the errors that I facedwt.system.err - javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09050F, comment: AcceptSecurityContext error, data 775, v4563 ]

I am curious what goes on behind the scenes with using trustedHosts setting. I am knee deep in on playing with SSO but still have some accounts that are not using SSO (not AD). This help doc points to using trustedHost parameter:  https://support.ptc.com/help/wnc/r12.1.1.0/en/index.html#page/Windchill_Help_Center/WVSPrintManagement/WVSVisualizationFormbasedAuthentication.html Seems like doing this, I can remove the password from auth.properties for my publishing user. From what I knew before with basic auth, the creds would get passed to the CAD worker with would start a Creo session and register a workspace just like a normal user. I would expect that to hit the webserver which is configured for SSO. What black magic occurred since it appears like Windchill trusts all connections from that host? How did it not get blocked by the webserver?  I may need to explain for our security folks. Is there any other alternate configurations for the publishing user when configured for SS

The PDFs are sent to the attachment section. For example, there are four PDFs created in sequence, but later a user inserts a PDF between them, for instance, between 1 and 2, and assigns it a sheet number of 2. However, because it was originally a PDF with a page order of 5, it naturally appears at the end instead of between 1 and 3. I developed an intermediate application in C# that scans the incoming PDFs using OCR, rearranges them according to the sheet number, and converts them back into a PDF. However, I couldn't find an API that allows me to upload this modified PDF back into Windchill. How can I send or replace this modified PDF in the Attachment section of the relevant drawing in EPMDocument? I couldn't find a way when I looked at the REST APIs in WRS. Could you help with this?

Currently using Windchill 12.1.2.0 with Creo 9.0.5.0 I reviewed drawings and parts with a colleague that I added to my workspace. He made changes to those parts but there were no indications in my workspace that anything was out-of-date. Selecting Tools → Synchronize or Refresh Workspace didn't change anything. Only when I selected Update and manually updated the parts did I get the latest versions. This worked, but my issue is that I wouldn't know to do this unless I knew that changes were made. I remember in the past that my workspace would indicate when parts were out-of-date. Is there something I can do to get that functionality back?

Version: Windchill 12.1 Use Case: Contributor License is granted for creating document but not for "Set State" actions.Description: Hello experts, As said in use case, contributor is able to create document but is not granted for "Set State" action.Author license is the minimal for the Set State action. Is it an acceptable workaround to create an action that send the created document in a workflow were an expression will "Set State" to this document ?  Thank you for your help. 

I am using Windchill PDMLink Release 11.1 and Datecode with CPS M020Creo操作问题 Translated by the moderation using Google Translate -----------------------------------------------------------------------------------------------Creo Operation Problems

Hi Team,Facing a challenge in Target Release State.The target release state in Change Notice gets auto-change to other state on submitting CNEg:Target Released State available ; Developlment, Released.When select Released as target, it auto changes to develompment on submitting CN.Any references would be of great help.WC version: 12.0.2.3  

Version: Windchill 12.0 Use Case: You try to add a license to a Windchill Server and the ThingWorx Device ID is missing.Description: You go to license Management within Windchill, to the Settings-tab and copy your "License Host ID".You go to https://my.ptc.com/licensing/dashboard to wait for some time, you click onto your Recent Orders, click the checkbox of a license, add the quantity in the next screen, wait again.There is no host, because, no idea why, it's just stupid.You click on "Add New Licensing Host".Mandatory: "Licensing Host Name" There is no decription if that is an official term from PTC or a freely changable field that they just want to have, for whatever reason.Then there is "Windchill Device ID". That term is new.The little "i" guides you to, title, "Device ID for Windchill" (Did they link a wrong document? That seems to be something else.)In there (CS412695), the terms "Device ID", "Machine ID", "Host ID" and "Windchill's Device ID" are usedTo PTC:

I am using Windchill PDMLink Release 13.0 and Datecode with CPS 13.0.2.0When the IDE to build project，it show the message as blowjava: requires Windchill Information Modeler to compile