Customer Success

Is anyone else having trouble with search results from the eSupport site?  No matter what I search for, I just get a blank page back.  I've tried multiple browsers.  (@PeterCase)    

Hello, PTC after-sales team, currently my administrator account cannot submit questions and apply for licesne files, please help ------------------------------------- Translated the text from Chinese to English using Google translate by community moderation team.Subject: 您好，PTC售后团队，目前我的管理员账户不能提交问题和申请licesne文件，请您帮助处理Body: 您好，PTC售后团队，目前我的管理员账户不能提交问题和申请licesne文件，请您帮助处理 -------------------------------------

I have created 2 cases yesterday for Windchill. I cannot see those cases under our Meta account. Can someone provide a phone# where we can call and explain our queries? Need help ASAP please.   Sincerely Raj  

Is it possible for someone to clean up the support URLs and remove all the Google Analytics stuff that has been recently added?  It makes the URLs long and messy, and manually stripping it out every time I copy and paste something is annoying.   Current URL: https://support.ptc.com/help/windchill/r12.1.2.0/en/?_gl=1*u26zwc*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3Nzg1NTU5MS4xNTMuMS4xNjc3ODU1Njk0LjAuMC4w#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html# https://support.ptc.com/help/windchill/r12.1.2.0/en/?_gl=1*u26zwc*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3Nzg1NTU5MS4xNTMuMS4xNjc3ODU1Njk0LjAuMC4w#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html#   After extra garbage is stripped out (how it used to look): https://support.ptc.com/help/windchill/r12.1.2.0/en/#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html# https://support.ptc.com/help/windchill/r12.1.2.0/en/#p

Is anyone having trouble creating a new PTC eSupport account? e.g. invalid email address    

Please, How do we use the QR codes images shared by the instructors at the LiveWorx training sessions? Thanks  - Bob    

Hello sir, it's glad to join PTC community. This is Dharma since so many days I'm finding how to learn Arbortext. I have developed interest on learning that but, i don't know whom to reach on tutorials even training for certification. Could please let me know the path to learn and get certified. Hope anyone in the community reads this will reply. Thanks in advance.

When trying to connect to https://www.ptc.com/en/support/ I am getting  Service Unavailable - DNS failureThe server is temporarily unable to service your request. Please try again later.Reference #11.c4f655f.1684313244.3ed7273 Our IT department have investigated here and are telling me this is a PTC problem; is anyone else experiencing the same, or have a solution? 

I get an 'Access denied' when trying to access the support ticket I have just created 

Please delete my account

Calling all PTC Product Users!  PTC is updating its practical certifications and exams at the end of March, and this webinar will provide you with important information on the new certifications available, the revised exam process, and our intention behind the changes. The webinar will be an excellent opportunity for you to learn about:PTC's product training options and how to prepare for the upcoming exams.How to set up the virtual machineThe structure and kind of exam questions to expect.Link to webinar: https://www.ptc.com/en/resources/ptcu/webcast/ptcu-new-practical-certification

PTC University has been hard at work developing content just for LiveWorx 2023 that you won't be able to find anywhere else. We have Creo topics on additive manufacturing, design intent, flexible modeling, Creo for SolidWorx users, behavioral modeling extension, and productivity tips with an expert. For Windchill, the topics include Options and Variants, REST services, FMEA (in Risk & Reliability), and reporting. We also have an introduction to codebeamer, a class on ThingWorx development as a team, and how to design your IoT data to support AR. Come check out our booth in Xtropolis! We can't wait to see you in less than a month! https://www.liveworx.com/training   

Is this even tool supported anymore?  Update Advisor (ptc.com)What should we be using?  

Hi,Can anybody provide me tutorials or pdfs for EMX (Expert Moldabse Extension).Thanks

We are a PTC Implementer customer and Mathcad is the only option I have when opening a support ticket.

============================================== Please note the survey below is now closed. For other ways to share views and ideas to continually improve PTC's License Management experience, see replies inline. ==============================================   We are transforming PTC’s License Management Experience and you can help.   To get started, please complete this short survey . The survey helps us to understand your experience managing PTC products. Understanding you will help us to improve.   Link to the survey: #####   Have an even bigger impact by joining The PTC License Management Experience Forum. The forum allows you to try out new license management functions and provide feedback   Join the #####--------------------------Note from Community management: we edited this announcement to remove the survey links as it is now closed"--------------------------

We are changing the domain to access the ptc university training link with a new domain that we created and even it is giving an error in Adobe flash player following print , but when I use our old diminio normal access to the training until the files to download.

Every case I try to view says it does not exist.  Is the case viewer down for maintenance?     The URL looks like it's correct: https://support.ptc.com/appserver/cs/view/cards_call.jsp?n=16746918  

The case logger is missing Creo Parametric 9.0.3.0. There should really be some way for this list to automatically update anytime a new version is released. Creo 9.0.3.0 has been available since the beginning of January.

I want to unsubscribe to some articles, but the "unsubscribe selected" button doesn't seem to do anything. Can anyone check or confirm? I've tried Firefox and Chrome.Thanks!

Does anyone know how long it typically takes before update advisor lists the latest product version available?  For example, Creo Parametric 7.0.4.0 was released last week Wednesday (on the 19th) but it's still not available in the Update Advisor tool.  

Now have no information about license because seller company already close how to change online supervisors for manage license 

Our company was renamed. Therefore, it was also necessary to change the email address associated with my PTC user account.Previously, I was able to authenticate with my PTC user account credentials at https://my.kepware.com as well.However, the login fails since the change of the email address. I can successfully log in with my PTC account at https://support.ptc.com. However, I can no longer log in to https://my.kepware.com with the identical credentials.   Resetting the password of my PTC account did not help.To the PTC staff here: What do I need to do?    

We need a part time tutor in our company to train few employees on Creo Elements 9.0. Please reply if you know anyone.    

I am trying to create two new accounts in WAM The system is showing that the account already exists.Only creation of two new accounts in WAM? The system is showing that the account already exists. Could someone tell me where I can have support within the PTC site, or E-mail