Customer Success

PTC University has been hard at work developing content just for LiveWorx 2023 that you won't be able to find anywhere else. We have Creo topics on additive manufacturing, design intent, flexible modeling, Creo for SolidWorx users, behavioral modeling extension, and productivity tips with an expert. For Windchill, the topics include Options and Variants, REST services, FMEA (in Risk & Reliability), and reporting. We also have an introduction to codebeamer, a class on ThingWorx development as a team, and how to design your IoT data to support AR. Come check out our booth in Xtropolis! We can't wait to see you in less than a month! https://www.liveworx.com/training   

Is this even tool supported anymore?  Update Advisor (ptc.com)What should we be using?  

Hi,Can anybody provide me tutorials or pdfs for EMX (Expert Moldabse Extension).Thanks

We are a PTC Implementer customer and Mathcad is the only option I have when opening a support ticket.

============================================== Please note the survey below is now closed. For other ways to share views and ideas to continually improve PTC's License Management experience, see replies inline. ==============================================   We are transforming PTC’s License Management Experience and you can help.   To get started, please complete this short survey . The survey helps us to understand your experience managing PTC products. Understanding you will help us to improve.   Link to the survey: #####   Have an even bigger impact by joining The PTC License Management Experience Forum. The forum allows you to try out new license management functions and provide feedback   Join the #####--------------------------Note from Community management: we edited this announcement to remove the survey links as it is now closed"--------------------------

We are changing the domain to access the ptc university training link with a new domain that we created and even it is giving an error in Adobe flash player following print , but when I use our old diminio normal access to the training until the files to download.

Every case I try to view says it does not exist.  Is the case viewer down for maintenance?     The URL looks like it's correct: https://support.ptc.com/appserver/cs/view/cards_call.jsp?n=16746918  

The case logger is missing Creo Parametric 9.0.3.0. There should really be some way for this list to automatically update anytime a new version is released. Creo 9.0.3.0 has been available since the beginning of January.

I want to unsubscribe to some articles, but the "unsubscribe selected" button doesn't seem to do anything. Can anyone check or confirm? I've tried Firefox and Chrome.Thanks!

Does anyone know how long it typically takes before update advisor lists the latest product version available?  For example, Creo Parametric 7.0.4.0 was released last week Wednesday (on the 19th) but it's still not available in the Update Advisor tool.  

Now have no information about license because seller company already close how to change online supervisors for manage license 

Our company was renamed. Therefore, it was also necessary to change the email address associated with my PTC user account.Previously, I was able to authenticate with my PTC user account credentials at https://my.kepware.com as well.However, the login fails since the change of the email address. I can successfully log in with my PTC account at https://support.ptc.com. However, I can no longer log in to https://my.kepware.com with the identical credentials.   Resetting the password of my PTC account did not help.To the PTC staff here: What do I need to do?    

We need a part time tutor in our company to train few employees on Creo Elements 9.0. Please reply if you know anyone.    

I am trying to create two new accounts in WAM The system is showing that the account already exists.Only creation of two new accounts in WAM? The system is showing that the account already exists. Could someone tell me where I can have support within the PTC site, or E-mail

Our company cannot download these libraries, as our system is flagging them as malicious.  Is there a POC I can work with to resolve this with ZScaler? https://www.ptc.com/en/support/enablement/AdditionalCreolibraries 

Unless I'm doing something wrong (which is entirely possible), the updated knowledge base search page feels like a huge step backwards.  I've completely lost the ability to search for results for a single product (Creo Parametric.)  Now I'm getting results for everything under the 'Creo' umbrella.  The search has become worthless.     Google is smart enough to only return 81 results, and that's without doing any manual filtering.  

When I created my account, I noticed the above.   Please fix.   Either remove the challenge or replace it with an actual challenge.   Not only is it easy to OCR the underlined numbers, look at what is in the HTML that is sent.       Please enter the <u>underlined</u> numbers only, in order: <input type="text" name="ptc_challenge" /> <input type="hidden" name="ptc_challenge_md5" value="d46b5563235785cb406f053a22ec6288" /> <input type="hidden" name="ptc_challenge_time" value="1671108352228" /> <input type="hidden" name="ptc_challenge_mask" value="101100" /> <input type="hidden" name="ptc_challenge_string" value="173304" /> <u>1</u>7<u>3</u><u>3</u>04       So, a spammer can just read the mask and apply it to the string, and spam you folks.  They don't even have to do OCR.

Hi All,I've been trying to use eSupport and am getting the following: The page isn’t redirecting properlyAn error occurred during a connection to www.ptc.com.This problem can sometimes be caused by disabling or refusing to accept cookies. Anyone else seeing this? Thanks,-Jim 

Hello PTC Community users! PTC University, the official training hub for all PTC products is constantly updating course offerings to make sure PTC product users remain up to date with the latest features and how to use them. In this webinar we will go through:Three new surfacing coursesA new manufacturing course - Designing for Additive Manufacturing.A new Windchill course - Advanced BOM Transformation Topics.Sneak Peek: An early look at an upcoming Vuforia training catalog with four fundamentals coursesA new project-based class type led by an instructor.Register Today! 

For any customers who attempted to log in to eSupport applications between 11::00 and 13:30 (US/Eastern) today please accept our apologies. Planned network maintenance resulted in an unintended shutdown of a VLAN, causing authentication failures for some internal and external applications. All services have since been restored and our Infrastructure team will carry out an After Action Review to prevent any future re-occurrence. We're sorry for any inconvenience caused,     

As mentioned in the subject, are the site taken down? or the access path is relocated somewhere else?

Dear Admin, I am unable to raise a PTC Support Case. Request you to provide me the access to raise a PTC Support Case.   Thanking you in advance.   Regards, Vinod Bhaskar Paul.N

Hi, i want to download ptc creo installation software but i can't because the access is denied. I have the license but i dont'have a customer number because i'm part of an organization which gave me directly the license number, so i can't download the software to activate my license for creo 9.0, what can i do in order to solve the issue? 

Hello, When atttempting to access our licensing I get this error:Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.Can someone help with this?

I cannot access Cases raised with my PTC Account. The Case is opened, but then it says I do not have access. Any ideas?