Customer Success

Hi Everybody, It seems that I don't get a receipt when I create a new support case. Nor do I get any replies from support people (opened a case last week). Further, when I look in my case tracker I have 0  opened (not 'open' but 'opened') cases last half year. However, I have an old case receipt where I can look-up the number (Cxxxxxx) and view this particular case. This case is still not half year old and believe it should appear in my half year history tracker. Any idea what could have happened? Thanks!BR Peter (I'm writing the Community since I find no other options to contact eSupport - if you know how please inform me)

Is it possible to embed our PTC eSupport Case Tracker page into a SharePoint site that I have. Is this embed code available and if so how do I get access to it?

Hi,   For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/. What can I do?

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Systemadministration für Windchill 11.2 [DE] Topics covered: Einführung in die Windchill Systemumgebung Windchill Dienste verwalten Windchill Eigenschaften verwalten Dateidepots und Replikation im Überblick Dateidepots implementieren Inhaltsreplikation implementieren Windchill Server optimieren Hintergrund-Warteschlangen verwalten Publiziersystem für Visualisierungen verwalten Workflow-Prozesse optimieren Windchill Sicherung und Wiederherstellung Log-Dateien und Warnmeldungen verwalten Windchill Lizenzverwaltung Tägliche Systemüberwachungsaufgaben Aufgaben im Rahmen der wöchentlichen Systemüberwachung Aufgaben im Rahmen der monatlichen Systemüberwachung Cl

Hi there,   I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gold   After giving the credentials it shows:   Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.     So here I am, asking for help.   Thank you in advance!

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Einführung in Windchill 11.2 für gelegentliche Benutzer [DE] Topics covered: Einführung in die Windchill Umgebung Informationen suchen Informationen anzeigen Einführung in die Visualisierung Informationen in Creo View Lite anzeigen und mit Anmerkungen versehen Arbeit verwalten An Prozessen teilnehmen Introduction à Windchill PDMLink 11.2 pour les utilisateurs occasionnels [FR] Topics covered: Introduction à l'environnement Windchill Recherche d'informations Affichage des informations Introduction à la visualisation Utilisation de Creo View Lite pour afficher et annoter les informations Gestion de votre travail Participation aux processus Int

On the top of support.ptc.com some notifications are display - see below. A few weeks ago it was enough to click on the cross and the notifications disappeared permanently. Now they reappear after window refresh. Does anybody know how to get rid of these notifications ? Thanks for any comment 🙂

Our below customer is facing issues in re-configuring there Creo license as they do not have access to the account which is associated as admin on the portal, due to the fact that one of their old employee who left the company had all the details of this account.   They want a new account to be associated with their SON as admin on the portal. Below are the details:   Customer Name: Indus Motor Company SON Number: 2801038 Old Admin Account: toyotaimckchi@gmail.com New Admin Account:  jig.shopimc@gmail.com   Looking forward for an early action and response pls.

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Business Administration of Windchill 11.2 [EN] Topics covered: Introduction to Windchill Business Administration Managing Participants Managing Contexts Managing Objects, Object Types, and Object Attributes Managing Object Type Behavior Automating Processes Using Life Cycles and Workflows Managing Teams Managing Domain Policies and Access Control Managing Organization Templates Implementing Promotion and Change Processes Administrative Support Tools Windchill 11.2 Creo Parametric Data Management [EN] Topics covered: Windchill MCAD Data Management Process Overview Manage Design Data Manage Design Development Manage CAD Data Working with CAD Data M

Hello,   When trying to move a license from MAC address (A) to MAC address (B), the request is correctly taken into account. But the license received by mail corresponds to MAC address (A) and not the new MAC address entered. Could you please solve this issue asap? Thank you. Regards.

I would like to restrict merging (from branch to mainline) to a group or list of users. How do I do this?  

Hello I was trying to get support to re-install the stand alone license since do not allow me  the connection, i tried to call technical support and our sales representative but seem too busy to take care or our account.   Can some body help?  

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink System Administration of Windchill 11.2 [EN] Topics covered: Introduction to the Windchill System Environment Managing Windchill Services Managing Windchill Properties File Vaulting and Replication Overview Implementing File Vaults Implementing Content Replication Tuning Windchill Server Managing Background Queues Managing Your Visualization Publishing System Tuning Workflow Processes Windchill Backup and Recovery Managing Log Files and Alerts Windchill License Management Daily System Monitoring Tasks Weekly System Monitoring Tasks Monthly System Monitoring Tasks Setting Up the Client Environment Miscellaneous System Enhancements PTC Windchill MPMLink

Hello,   In Creo Schematics for a particular component, how is the block, circuit and wiring drawing linked? If I place all three drawings on three different types of sheet as mentioned and select the co shapes then all three are visible on the pop up window (see the attached file). However, if I modify any one drawing then the other drawings are not updated automatically, I have to manually update every associated drawing.    

The site in question is this one: https://support.ptc.com/appserver/lm/rsl/reconfig.jsp   One of our customers got a new laptop and wants to use his MathCAD 15 license on it. Unfortunately the site we are apparently supposed to use to transfer the license is broken. When trying to move a license from one machine to another it just says "An Error has occured" on the second step.

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Update to Windchill 11.2 from Windchill 10.2 for the User and Administrator [EN] Topics covered: End User Enhancements Managing Object Attributes Change Management Enhancements Miscellaneous Business Administration Enhancements System Administration Enhancements Windchill License Management Product Family Management Administration Update to Windchill 11.2 from Windchill 11.0 for the User and Administrator [EN] Topics covered: End User Enhancements Managing Object Attributes Change Management Enhancements Miscellaneous Business Administration Enhancements Miscellaneous System Administration Enhancements Windchill License Management Product Family

Actually I'm looking for more details about the sum function in Apache Hive. Until now, I understood that I can specify the number of digits after the dot: val DECIMAL(18, 3) But what I can not find is the precision scale in case of the sum. If I add 2 decimals with a precision scale of 3 for example, what will be the return of the sum function? My precision scale will be preserved? The result will be truncated Hadoop Hive Training or rounded? What have I missed?

AllI am happy to announce a new introductory tutorial for Creo Simulate is now available on help.ptc.com Enjoy

Hello, I ·am in need of a German speaker that can deliver classroom / WebEx training to a group of engineers on PTC Integrity and GitLab.  Do reach me using "JamesBTobin (at) Gmail (dot) Com" to learn more.  Kind regards, James

Has the license expired? Can we get temp keys until we get the PO raised and signed?   What's the impact of this?

I'm trying to reverse the zip direction of an axis system in CATIA, using VB.Net. I tried the following : Public Const catAxisSystemAxisOppositeDirection As MECMOD.CATAxisSystemAxisType = 2 `Public Const catAxisSystemAxisOppositeDirection As MECMOD.CATAxisSystemAxisType = 2 Dim axisSystems1 = selection1.Item(1).Value axisSystems1.Name = "Screw hole direction." & Num_hole axisSystems1.ZAxisDirection = catAxisSystemAxisOppositeDirection With this it occurs an error. I tried the same in the VB6 editor inside Catia and it works. In VB.Net it doesn't. I also tried to create a new axisSystem and I wasn't successful. I don't know what to do

One of the nice features of Windchill is that you can get to the information different ways.  If I know some text, I ca search.  If I know the product and version, I can browse and find it.   We can search the KB now, and apply filters to narrow down the results, but we can't really browse.   I would like to see a tree structure like RockAuto.com.  Pick a product, pick a version, pick an area of functionality, drill down till you see something familiar.  The same problems could be cataloged under multiple categories.  Just make it easy to find visually.   One of the problems I have with searching is nomenclature.  I might call it LDAP and you call it Windchill DS.    I can't count the number of tickets where I copied the text from the MS log file and no results were returned.  The support engineer can find an article because he already knew the solution.   Maybe the errors should all have a unique ID in the log file.&nbsp

Has anyone else noticed that their daily support subscription emails from PTC have stopped?  I haven't received anything new since last Thursday.  I did check my preferences and delivery is not paused.  I'm not sure if this is something on my end or on PTC's end...

Is anyone else having trouble accessing the PTC support site?  Am I the only one getting this:    

It appears when you click the browse documentation page the first option is for the product which has now become an input box instead of a pick list.  I assume that is a bug?  I would think a pick list of products as it was in the past would be easier/more efficient.  Thanks