Customer Success

PurposeWe have prepared downloadable, printable guides (.pdf) for our newest curricula. These curriculum guides are intended to serve as a reference as you plan the training activities for yourself or other users in your organization.   Available Curriculum Guides Creo 2.0 Creo 1.0 Creo Elements/Pro 5.0 (formerly Pro/ENGINEER Wildfire 5.0) Pro/ENGINEER Wildfire 4.0 Pro/ENGINEER Wildfire 3.0 Creo Elements/Direct 18.0 Creo Elements/Direct 17.0 (formerly CoCreate 17.0) CoCreate 2008 Creo Elements/View 9.1 (formerly ProductView 9.1) ProductView 9.0 Mathcad Prime 2.0 Mathcad Prime 1.0 Mathcad 15.0 Mathcad 14.0 Windchill PDMLink 10.1 Windchill PDMLink 10.0 Windchill PDMLink 9.0/9.1 Windchill ProjectLink 10.1 Windchill ProjectLink 10.0 Windchill ProjectLink 9.0/9.1 Windchill Quality Solutions 2011 (formerly Relex 2011) Relex 2009 FlexPLM 9.2 FlexPLM 9.1 FlexPLM 9.0 Pro/INTRALINK 10.1 Pro/INTRALINK 10.0 Pro/INTRALINK 9.0/9.1 Arbortext Content Manager 10.1 Arbortext Content Manager 10.0 A

The last several times I have tried to upload data via FTP to a tech support case, it hasn't worked.  I am following the instructions in CS156868.  I'd open a case for this upload issue, but apparently I'm not allowed to open cases for "Electronic Services".  Here are some screenshots showing the problem.   From the command prompt:   From FileZilla:   Is anyone else having this problem?

As a followup to my previous post "https://community.ptc.com/t5/Community-Feedback/PTC-KCS-and-the-PTC-knowledge-base/m-p/492621#M148", I am informed this is the only forum to provide this feedback.   1. Spell Check.  Please use it on the title, the body, the entire article! 2. Review process. Why are so many mistakes getting through?3. Grammar and style. e.g., links on a page should stand out and not look like the rest of the text (see my comments on CS183915 for an example)  Does your team utilize a style manual?   I was heavily involved at my previous employer in KCS as an Author, Reviewer, Publisher and some coaching. After working with PTC support and the PTC DB for almost 2 years now, I had to get this off my chest.  These are all common problems that are relatively easy to fix.  You have excellent products and your support materials should be nothing less :  )    

Please update PTC community link on support site

PTC New Article Viewer

PTC New Article Viewer

Nov 2017 Web release

Nov 2017 Tool release

Nov 2017 web release

PTC Support Portal page

PTC eSupport new Landing page

Moved for visibility.

Moved for better visibility

Hi Exparts,   I am completely new in 3D modelling softwares. Because of some modelling requirements I have started learning from Youtube tutorials. The first chapter of the tutorial https://www.youtube.com/watch?v=AdlHQYHr4L8 uses PRT_CSYS_DEF Which has different xyz direction than what I have on my machine DEFAULT_CSYS. See image below. And because of that I am facing trouble in following the tutorial and dont get exactly what expected. I can undestand this is because the tutorial using different direction to draw while if i follow it exactly will make the drowigng on other direction and as a result it wont produce the same result. Especially when I use Extrude.   Can someone please help me to get exact direction of XYZ as shown on the tutorial.    

I am having a problem accessing support pages once Google Analytics has appended it's cross domain tracking "stuff" to the URL.  For example, attempting to access this URL: http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html automatically turns into this URL: http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html&_ga=2.4981937.322536377.1504615043-677429708.1500405891 Normally that wouldn't matter except the second URL doesn't work (for me): Manually removing the extra "stuff" from the URL in the brower's address bar does allow the intended page to correctly load.

On November 14th, attendees at the PTC Forum Stuttgart will have a chance to learn about the eSupport Help community and how to get advanced notice and access to new web tools, proactive support, feedback studies, product updates, and more. For example, members of the eSupport Help community were first to learn about the popular new article viewer and were able to give feedback in shaping the final version.   If you are in Stuttgart, visit the Support Services team at their booth in the Customer Success area to receive a special thank you gift.   Get your thank you gift by simply doing one of the following: Leave a comment on this post Upload a photo from the show as a comment on this post Kudo this post Then show your comment or kudo to show staff on your mobile device and the gift is yours. (Please note: this  gift applies to in-person attendees at the International Congress Center Stuttgart only.)   Not a member yet? Sign up or log in to the PTC Community and t

Hello, i wanna cut the shape of  a golf ball out of a plane shown in the picture in Creo Parametric. Any guide/tutorial on how to do that?  Thanks    

I am trying to create an Home automation application on Thingworx. I want to create user for different apartments and houses and each should only view their respective data. Please help.

Hello User Community,   My name is Matt Huybrecht, and I work for PTC under the PTC University group.  Our team writes training materials for customers like yourselves to learn how to use PTC Software.   Our team is currently working on a new course that uses a different format and style, and we are interested in getting some feedback from you, the user community.   Level of commitment from you would be a 2 hour (or so) meeting where we can show you some of the new course and get your feedback on it.  Timing will be some time in the next couple of weeks.   Interested?  Reach out to me at mhuybrecht@ptc.com or PM me.   Thanks!   Matt

Today I typed in www.ptc.com and found that it doesn't go to PTC anymore. Instead it goes to some Apache Tomcat website that doesn't seem to have anything to do with PTC. At least it doesn't look anything like the PTC that I normally get.Michael P. Locascio

Hi,   I have some requirement like How to read csv/excel file that reside on network path instead File repository.   Example:   In below example you can see I want to read a csv file 'EmpDetails.csv' that reside under path 'C:/Users/NG6F868/Desktop' instead File Repository  'EDURepository' but I am getting error 'Wrapped com.thingworx.common.exceptions.InvalidRequestException: File Repository [C:/Users/NG6F868/Desktop] Does Not Exist Cause: File Repository [C:/Users/NG6F868/Desktop] Does Not Exist' when I test the service.   var params = {        path: 'EmpDetails.csv' /* STRING */, columnMappings: 'FirstName,LastName,DOB' /* STRING */,    hasHeader: true /* BOOLEAN */, //longitudeField: undefined /* NUMBER */, //dateFormat: undefined /* STRING */,*    fileRepository: 'C:/Users/NG6F868/Desktop', //fileRepository: 'EDURepository' /* THINGNAME */, //latitudeField: undefined /* NUMBER */, fieldDelimi

Hello all, Just a quick message to let you know we're aware of the header / footer issue on articles and are working to address this now. There isn't any impact on the body of the articles themselves. From a content perspective, they are complete. Thanks for your patience, and we'll post updates to this thread as we make further progress.

How can potential customers evaluate Creo if we cannot access the tutorials ?   They seem to be available on the paid side of things and not to the 30 day evaluators.   Am I missing something as far as the source for these tutorial files?   Regards all   JM  

Just a few lines to let you know that we've recently added the following Products to our scope for the Dylan "Intelligent Knowledge Agent" when opening cases: Servigistics BI Insight Servigistics Click Parts Planning Servigistics Connected Field Service Servigistics Connected Service Parts Management Servigistics Field Service Management Servigistics InService Servigistics InService MRO Content Servigistics Mobility Servigistics Parts Planning Servigistics Pricing Servigistics Remote Service Servigistics Service Logistics Servigistics Service Network Management Servigistics Service Network Visibility These products were not initially included when we first introduced the feature last November, as we did not have a sufficient number of articles to reach a minimum predict rate. This no longer being the case, your experience when logging cases will change slightly. Please see this blog and embedded video for details.

Hi!   I'm surprised, but from work, from home and from my mobile the page www.ptc.com is not working at all!   Does anyone discovered also the same problem?   I wish to be able to open the page ASAP   BR Roman