Customer Success

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Update to PTC Windchill PDMLink 11.1 from PTC Windchill PDMLink 10.1 for the Administrator [EN] Topics covered: Managing Object Attributes Change Management Enhancements Miscellaneous Business Administration Enhancements Miscellaneous System Administration Enhancements Windchill License Management Product Family Management Administration   Update to PTC Windchill PDMLink 11.1 from PTC Windchill PDMLink 10.2 for the Administrator [EN] Topics covered: Managing Object Attributes Change Management Enhancements Miscellaneous Business Administration Enhancements System Administration Enhancements Windchill License Management Product Family Manag

I've been trying to add a Customer Number to an account however every time I put it in and click "Update" nothing happens. I am at a total loss and unable to manage my licenses!

Hello I need to be contacted as soon as possible from PTC expert because i need to renew the licences. Today your support telephone is closed. Let me know how i can procede. Ivan

Hi,I just learned about the creo machining feature and I am curious how to use it. If I have just a regular .prt file where do I start? The NC manufacturing seems to demand a .asm file and not a .prt file to import. I would appreciate if anyone could point me in the direction of a tutorial or reading material.Thanks!

On the license management page using my host id I can not deinstall a license. The host id shows the license is installed but there is no check box and the only button available is the rev up button which does nothing.

Communicating technical information is equally important as developing the technology. There are many use cases where engineers need to communicate about their design intent, ask for feedback from or share ideas with colleagues, or write technical instructions. To be successful, it is important to convey your intent with a clear message. I am sharing few writing tips based on the personal experiences of my engineering colleagues at PTC.   Understand your audience Before you begin, remember whom you are writing it for, your customers, your fellow engineers or may be your managers. Think proactively and plan your writing patterns of explanation by aiming your audience’s level of technical knowledge, abilities and level of expertise. Understanding their roles in an organization, their choices and what information they need from your writings is essential in shaping how you should write.   Keep it simple and short Brief it in simple and short – sounds easy, but is sometimes very

Did we loose all subscriptions in the migration? I have not received any emails since early Wednesday morning.

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Creo Parametric Update to Creo Parametric 5.0 from Creo Parametric 4.0 [EN] Topics covered: Interface Enhancements Part Modeling Enhancements Assembly Enhancements Drawing Enhancements Surfacing Enhancements Sheetmetal Enhancements Augmented Reality Design for Visualization   Update to Creo Parametric 5.0 from Creo Parametric 3.0 [EN] Topics covered: Interface Enhancements Part Modeling Enhancements Sketcher Enhancements Assembly Enhancements Drawing Enhancements Surfacing Enhancements Sheetmetal Enhancements Augmented Reality Design for Visualization   Introduction to Creo Parametric 5.0 – Fundamentals [EN] Topics covered: Introduction to the

We see problems through different perspectives and practice several ways to solve them. Here are some simple yet effective measures I am using.   Define Identify your issue first! Exploring what exactly is going wrong isn’t always easy and may require you to think this over repeatedly.   If performance of your tasks/project is substandard, one of the reason could be that only a small module in your project is not performing well. Sometimes there may be an issue with the wider structure of your project. No matter what the source of the issue is, you may need to repeatedly check and verify the cause of the trouble before taking actions to address the symptoms.     Mark options Once you have your problem clearly defined, your goal is to find ways to solve the problem. Writing down your options will help you get an overview and help you prioritize.     Evaluate your options Now is the time to evaluate! Now, carefully analyze all of the possible alternatives b

I am pleased to announce that PTC University Expert Model Analysis (XMA) 2.4.2 was released on December 12th.  XMA 2.4.2 now supports Creo 4.0.   For more information on PTC University XMA, see our webpage on www.ptc.com.

  Students, young professionals as well as advanced users invest funds, efforts and time for training themselves for professional development, and all may have different preferences. Being at an early stage of my own career, I have been looking into training concepts and done quite some reading lately. Here are five recommendations based on my observations and reading. Let me know how you think about these and please leave a comment!   Choice Any learning content is effective only when it gives the learner an opportunity to explore, understand and apply their knowledge. This can be accomplished with many of today’s digital learning solutions, for example. Interactivity, access to digital resources, and project-based learning, are just a few keywords in this context. The value of each model is determined within the context and purpose of use. With the big amount of options, make sure to discuss with peers and your manager to get recommendations.   Confidence This is oft

Hi, in the old eSupport Portal I frequently used the "My Recently Viewed Documents" portlet and found this quite practical, because in everyday life you normally return to an article several times before an issue is solved.   In the new eSupport portal I cannont find this any more. Do I miss something, or has this been removed for good? I miss this a lot.   Best regards Johannes Schramm

It looks like PTC's site is down.  Can anyone get to it?

The links in the articles recommended by the case logger are dead text.  None of them work.

Hi everyone,I failed solving the following problem. I reseached for posibilities now for 1 1/2 days but I didn't get it. Hopefully you can give me some good advice on following problem.My main goal is to get a Force - Displacement Diagram of a single part. It should be somehow like this:... and this is the situation:on the one side the part is fixed in all directions. On the other side it is fixed in y and z direction. So finally it behaves somehow like this: Video Link : 5830 So my "input" is the force and I want to know the dependant displacement at the tip of this part.What I tried yet:Using Creo mechanica. This failed totally, i don't see any method to simulate a single part with that.Creo SimulateStatic analysis: works fine but only for one single point in my diagram...dynamic time analysis: This seems to be the only method, to get a time-dependant analysis. I used "measurements" to analyse the displacement. But I don't find any useful Tutorial to do it the right way. I time depen

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Introduction to ThingWorx Navigate 1.6 Apps [EN] Topics covered: ThingWorx Navigate Product Overview   The PTC Windchill PDMLink 11.1 Document Management Process [EN] Topics covered: Windchill Document Management Process Overview Creating Document Modify Document Manage Documents Publish and Collaborate Release and Notify   Introduction to PTC Windchill PDMLink 11.1 for Light Users [EN] Topics covered: Introduction to the Windchill Environment Locating Information Viewing Information Introduction to Visualization Using Creo View Lite to View and Annotate Information Managing Your Work Participating in Processes   Upd

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Our team has put together a new tool in our eSupport Portal that recommends knowedge articles that that you (and only you) need without having to delve and forage for it. The tool uses cognitive technology to select and propose relevant articles, based on your recent consumption history:     You can be among the first to use, and provide feedback for improvement, by accessing the tool here.   After viewing any article, a widget will appear for you to indicate if the recommendation was relevant or not, and there’s a field for you to share your assessment to help us fine tune the recommendations we serve to users:                      Please note: the tool is just a prototype for now, so usual constraints apply: we can't guarantee availability or performance, it is available in English only and the design is purposefully simple. If you have other questions, thoughts or suggestions about the tool which you'd like to d