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JY_110086285-Regular Member

ThingWorx Developers

Child Mashup Refresh

I have parent mashup and 2 child mashups. I am showing the child mashup as pop ups.The flow of pop up is1. A button is clicked in parent mashup and child mashup A will show up.2. A button in child mashup A is clicked and child mashup B will show up without A closing.3. A button in child mashup B is clicked to update values in A and close mashup B.4. Mashup A is present after closing of B but data did not update real time. How to enable refresh real time for mashup A?

JY_110086285-Regular Member

ThingWorx Developers

I want the child mashup A data to refresh. How do I do that?

Hi is this topic solved?? Help need because I have the same problem. I have parent mashup and 2 child mashups. I am showing the child mashup as pop ups. Child mashup A has navigation button to child mashup B. When I click a button in Mashup B, it will close. Now, I want the child mashup A data to refresh. How do I do that?  

PG_CG8-Gravel

ThingWorx Developers

Removing Custom Extension

We had accidently built custom extension using java 17 whereas the environment was on java 11. Upon importing this extesnion on ThingWorx the environment was not coming up and below error was observed in tomcat logs: java.lang.UnsupportedClassVersionError: com/thingworx/extensions/sshExtension/SshServerThing has been compiled by a more recent version of the Java Runtime (class file version 61.0), this version of the Java Runtime only recognizes class file versions up to 55.0. Removed the extension entry from postgresDB by deleting the corresponding entries from table extensions, extensionpackage_model and model_index after this the environment became accessible. Also, the entry was deleted from thingpackage_model and widgel_model.Post that also when we are trying to import the correctly build extension its giving below error:Unable to delete Extension zip file from storage. This is likely due to other errors: [1,018] Data store unknown error: [Error occurred while accessing t

pshashipreetham18-Opal

ThingWorx Developers

HTML Text Area - Print Button

Hi,    We have a request to be able to print the page when a button on the Thingworx Dashboard is pressed.    I was checking, if possible, with the HTML Text Area widget, I was trying with below code and it was not working: <!DOCTYPE html> <html> <head> <title>Print Page Example</title> </head> <body> <h2>This is a sample printable page.</h2> <p>Click the button below to print this page.</p> <button onclick="window.print()">Print This Page</button> </body> </html> Thingworx Version: 9.7Thanks,

pshashipreetham18-Opal

ThingWorx Developers

Print Thingworx Dashboards as PDF

Hi,    I followed a couple of Articles from the PTC Knowledge base, and I was not able to get the Dashboard printed as a PDF with the press of a Button. Initially, I tried using an HTML Text Area, but it wouldn't work for interactions like button clicks or the window.print() method.   I am seeking a solution to this issue.Thingworx version: 9.4 and 9.7Thanks,

Mayur_B10-Marble

ThingWorx Developers

Does Thingworx support 3 D widget? if yes and if anyone knows how to do it can you guide me on that?

I'm trying to create 3 D waterfall chart for which im trying to know if thingworx support such 3d chart widget and also trying to understand how can i develop such 3 D widget using Thingworx extension sdk. any guidance on this topic will be very helpful for me.   Using TW. 9.3

Deepak_kankhare12-Amethyst

ThingWorx Developers

Thingworx User password is not working as expected : Unable to Login

I am using ThingWorx Platform Release 9.7 and DatecodeF000We have 2 server both server facing same issue : User is unable to authenticate with legitimate passwordHere are the errors that I faced025-05-14 08:24:35.678+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Connection refused: getsockopt2025-05-14 08:24:35.682+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem WorkflowSubsystem failed to start: Could not connect to RabbitMQ: Connection timed out.2025-05-14 08:25:37.758+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-16] Authentication failed: Please make sure the credentials are correct.2025-05-14 08:25:51.286+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-18] Authentication failed: Please make sure the credentials are correct.2025-05-14 08:28:14.174+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: ht

AP_1034300816-Pearl

ThingWorx Developers

It is showing that sessionStorage.getItem and sessionStorage.setItem is deprecated in thingworx 9.6 version

Reference from topic - Solved: How to clear/remove array in sessionStorage - PTC CommunityThanks.It is showing that sessionStorage.getItem and sessionStorage.setItem is deprecated in thingworx 9.6 version. What is the right function can be used now. Can you clarify why sessionStorage.RemoveItemis not working. I wanted to remove particular property not all values stored in session. 

LC_101520296-Contributor

ThingWorx Developers

How to Make use of the Preferences Widget - ThingWorx 9.7 Version

Hi, I need help on how to make functional/use of the Preferences Widget - ThingWorx 9.7 version. I have dragged the widget but it is not getting used at all when I am trying to click on the save the button (the button is not working) How to take the approach for this widget. Thanks!

SM_98027877-Bedrock

ThingWorx Developers

Thingworx in place upgrade 9.3.8 - 9.5.7 missing localization tokens

Performed in place upgrade from thingworx version 9.3.8 to 9.5.7 and several system tokens seem to be missing. Windows server 2019 MSSQL 2019. Example screenshots below. Is there a place to download the system localization tables for english and spanish? None of the custom tokens are missing it appears to be only tokens that are system that did not exist in the version I started from.

krishnakomal12315-Moonstone

ThingWorx Developers

Grid widget editable row popup

Hi, I am using external fonts and trying to apply those on thingworx widgets.I am using font-face css syntax and able to import them.I have succesfully applied the font to all the elements of grid expect the popup that shows up when pencil icon is clicked on each row to edit the values of each row. The problem arises when trying to inspect the popup. The popup vanishes when inspect is tried to know class and part details. Please find the attached screenshot with popup on the right and the popup is part of the Grid widget. Help me with css code to update font for this popup and verify the changes using inspect feature of browser.

pshashipreetham18-Opal

ThingWorx Developers

Turn off Trace Logs

Hi,    I have an instance where the trace logs are generating heavily, resulting in data exceeding 50GB in just a couple of hours in PROD, and the C Drive becomes out of memory, causing the entire server to crash.    I need to disable only the trace logs in ThingWorx. I tried to find an article, but none have been found as of now.   How can we disable the Trace Logs in Thingowrx?   Thingworx Version: 9.0   Thanks,

atiwari-412-Amethyst

IoT & Connectivity Tips

ThingWorx updates on Containerization

Containerization has been a cornerstone of modern software deployment, offering well-known benefits like portability, scalability, and consistency across environments. In the industrial IoT (IIoT) space, these advantages are particularly valuable, enabling organizations to manage complex systems with greater agility and efficiency. At PTC, we recognize that while containerization is not new, its application in IIoT continues to evolve, and our platforms—ThingWorx and Kepware—are designed to help you harness its full potential in practical, impactful ways. ThingWorx: Streamlining IIoT with Containerization ThingWorx has supported containerization for some time now allowing users to build ThingWorx Docker Container images and deploy applications with ease, whether on-premises, in the cloud, or in hybrid setups. This approach simplifies the deployment process, reduces configuration overhead, and ensures that your IIoT solutions can scale as your needs grow. For those already familiar wit

YH_126908133-Newcomer

Kepware server sending different data based on quick clients that is opened.

Hi,  I'm currently using a trial version of KEPServer EX 6 for some testing and research. In my current set-up, I have a Matrikon OPC DA simulator server simulating some data for some tags. Then I have the KEPServer connecting to the Matrikon OPC simulator server via the OPC DA Client Driver, The KEPServer is used like a middleware to convert the Matrikon DA Simulator data into OPC UA protocol, for OPC UA clients to retrieve Matrikon DA simulator data. I have an OPC UA adapter that connects to KEPSever OPC UA Endpoint to retrieve the data and sends it to another timeseries historian.  Configuration for kepware da client: Scan Mode: "Respect Client-Specified Scan Rate", Update Mode: "Exception:. Configuration for OPC UA Adapter: Polling (every 2 mins) Here is where I made some observations which I can't comprehend: 1. At first glance, the connection from my OPC UA Adapter to Kepware Server is fine and I continue to receive data. However, when I re

AA_134753353-Newcomer

I am currently using KEPServerEX 6 demo and trying to establish an OPC UA connection with UA Expert for testing purposes. I have successfully configured a device (Omron NJ via Ethernet) and am able to browse and render the tag database correctly within KEPServerEX.However, I am experiencing the following issue:When I try to connect to the server using UA Expert, I get the following error:BadSecurityChecksFailedorThe server does not support the configured security policy "None"It seems that KEPServerEX is not allowing connections using the "None" security policy.I want to change the security policies in kep, but i cannot find any option to enable or change the supported security policies. It looks like the interface doesn't expose these controls.What I have tried:Checked and restarted the KEPServerEX Runtime.Confirmed that the OPC UA endpoint is active at:opc.tcp://<my-ip>:49320Tried changing the security mode in UA Expert to match KEPServerEX (e.g., None/None, Basic128Rsa15, etc.

Danyal6-Contributor

Kepserver Communication with DMG610

Hi,I am using Kepserver 6.10 and trying to communicate with Lovato DMG610. DMG610 is communicating with NB114 (Serial to Ethernet Converter) and NB114 is communicating with Kepserver. There are total 13 devices connected. I am unable to define slave and Modbus address of DMG610 in Kepserver.  Kindly provide a solution for this. I am attaching the details for further referencing.

RP_132786531-Visitor

Setup to read real time data from Kepware Ex6

I have Kepware Ex6 set up as OPC UA client, connects to Igniton as OPC UA server and real time data are coming through. I like to send them to Rockwell tudio5000 V31 platform ( L72 processor) . Looking for help., Thanks.

MB_109086103-Newcomer

PAC3200 TCP/IP vs Kepware

Hello developers,I am trying to read value of energy consumption from PAC3200 connected through TCP/IP.Could you share with me what is the address for this value, which would be readable?I will share with you addresses and values which I am getting, but none of them seems correct. Thank you for your help

bvurgun4-Participant

This is Bulent Vurgun from ASP, istanbul.Happy to be here.It has been a long-term desire of mine to have such a group within Kepware.

JK_1074468213-Aquamarine

ThingWorx Developers

Influx DB Delay Logging Property Value

Hi all, I have a subscription that occurs on a property data change. The subscription queries the most recent property history data. Sometimes the most recent value isn't logged yet so when I query in the data change subscription the most recent value does not show up. Any way around this slight delay so I can query the most recent data without missing the most recent value?

MA873117416-Pearl

ThingWorx Developers

Generate a Pre-Filled HTML Template in Browser for PDF Export – Is This Approach Possible?

Hello everyone, I'm working on a feature in my ThingWorx application where I want to generate a PDF from a pre-defined HTML template (3 pages), but with a slightly different approach than typical mashup-based rendering. Here’s the idea:I have a fixed HTML template (a structured form or layout).Only two fields need to be dynamically filled using values from the ThingWorx runtime.The user should then see this HTML rendered directly in the browser (not inside a ThingWorx mashup container), just like a standalone form or page.After that, the user can generate it as a PDF, and manually fill in the remaining fields on paper after printing if needed.I’m aware of PDF generation extensions (e.g., twx.pdf.extension), but in this case, I’m looking for something lightweight and interactive, where HTML is opened first in the browser, filled on load (maybe via a service or URL parameters), and then saved or printed by the user. Any tips, best practices, or sample setups would be much

RC_132828911-Visitor

KepServer EX 6.17

What are the minimum Hardware and System requirements for installing the Kepware - KepServerEX Version 6.17?

AP_125196011-Visitor

ThingWorx Developers

Tree Widget - Missing bindable events

The widget has no bindable events for selected items to trigger navigation to other mashups. There is only the double clicked event. Why is there no Clicked event, or selected row changed event? 

krishnakomal12315-Moonstone

ThingWorx Developers

Tree widget Css

Hi, Please help me with custom css that effects tree widgets main label,title and parent nodes and nodes font-family as I am dealing with external font that is not part of thingworx.Please find the attached screenshot for reference Version : thingworx 9.6.1

AP_1034300816-Pearl

ThingWorx Developers

How to trigger mashup load of child mashup from main mashup ?

On main page load, if i passed data to collection, the child mashup's mashup load is triggering the services correctly. After some update in same mashup, im passing data again to collection widget. this time the mashupload of child mashup is not triggering the services. How to trigger mashup load of child mashup from main mashup?

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