IoT & Connectivity

Hi All, I have a lot off error messages in application_log like Unable to dispatch [ uri = /Things/PersistentSession779c7eb0-1f7c-4508-8791-7bd1585922b4/Services/AddDynamicRemoteSubscription/]: Unable to Invoke Service AddDynamicRemoteSubscription on PersistentSession779c7eb0-1f7c-4508-8791-7bd1585922b4 : Not authorized for ServiceInvoke on AddDynamicRemoteSubscription in PersistentSession779c7eb0-1f7c-4508-8791-7bd1585922b4  

Hi, I have an application starting mashup named org.proj.entity.name.typeI would like to customize this starting page url or redirecting from customized as mentioned belowhttps://<host>/Thingworx/Runtime/index.html?mashup=org.proj.entity.name.type How to customize this to https://<host>/projectHome   thanks,janakiraman P

Hi,    We have configured the SAP to CWC using the OData and mapped a couple of APIs. The exact configuration is made for the DEV and QA (Which are just Thingworx Navigate instances)However, the CWC Instance is missing a couple of APIs, which are present on the DEV and QA.How do we debug or reverse engineer why these are missing only on CWC instances?   Thanks,

When I setup a OPC DA connection in the Kepware quick client I can connect, and my values is updating.When I use Quick client in Kepware to test my connection my values do not displayCan you guide me in fixing the problem

I want to do something like this -  try{ if(someError)    throw someErrorException() }catch someErrorException{ result.message  = "someError happened" }   Expected output in postman if the someError condition is true - Status Code = 500 & response message = someError happened"   Instead of this, I am able to get it into status code 500 by forcefully writing erroneous code within the if statement but I am not able to set the error message. Its the standard error message which comes - "XYZ check scriptLog"  

Is there a way to create an infotable on a mashup that allows to click on infotables within the infotable like you get on the Thingworx composer?  When I send my data to the grid widget, I get an infotable icon that's not clickable.  I would assume this is a pretty simple thing since it's used in Composer, but I can't figure it out.  Any help would be appreciated.    

ThingWorx Version 9.4.0 Every Time I try to save an entity I have to re enter my credentials. The thing also give an error that it is not running no matter what service I try to run. Entity in question is made from the Thingworx Mail extension v. 4.1.1 Thing Template, Configured only no modification from original state. This identical configuration is working on other servers without issue. I have removed the extension and restarted the Apache service, then reinstalled and recreated the thing problem persists. Does anyone know what could cause either of these issues?

I am not able to write value to tare tag in Mettler Toledo Driver Read/Write tag connected via UDP. I can only read values. Any pointers to troubleshoot?

Reference topic I am using THINGWORX 9.6.1 May i know how to use the THINGWORX MANUFACTURING APP in that

Hello Community, I am facing an issue when saving images from Vuforia Studio to ThingWorx File Repository, and I would appreciate any insights on this. Issue:I am sending four images, each approximately 3 MB in size, from Vuforia Studio to ThingWorx for storage in the repository. This means the total data size is around 12–13 MB. While I am using the ServiceInvokeComplete event in ThingWorx to ensure the images are saved properly, in this service i have am calling another service which has a code to save photos. I sometimes notice that the images do not get saved at all. Possible Causes?Could the issue be related to the file size (since 12–13 MB is being transferred at once)?Are there any ThingWorx limitations on file upload size or service execution time that might be causing this?Any other potential reasons why the images might not be saving consistently?I would appreciate any suggestions or guidance on how to troubleshoot or optimize this process. Thanks in advan

Hello ThingWorx Community,I am working on integrating ThingWorx with Vuforia Studio for multiple AR experiences, each containing a series of steps with associated information. Currently, I store step details (name, description, and image) in a static JSON array inside the experience, like this:  let Companyarray = [ { "name": "check 1", "description": "main label and check bottom", "src": "app/resources/Uploaded/pic.png", }, { "name": "check 2", "description": "cable can be seen there on the right place", "src":"app/resources/Uploaded/pic 2.png", }, // More steps... ];  Goal: Make Step Data Fully Dynamic Without Editing the ExperienceInstead of modifying the experience whenever step names, descriptions, or images change, I want to manage them dynamically from ThingWorx. My idea is to create a ThingWorx Mashup that allows users to:Select the Vuforia Experience they want to manage.Enter/edit step details (name & description) via input fields.Upload ima

Hello Community, In our ThingWorx Mashup, we have implemented a date range selection feature. When a user selects a date range and confirms, an Excel file containing the corresponding entries is generated and downloaded.Each entry includes approximately seven photos, which are stored in the File Repository. I would like to enhance this functionality by allowing users to select a date range and download all the associated photos in a single step. However,  there can be a large number of photos (e.g., 100+), I would prefer to provide them as a ZIP file to streamline the process. My question is:Is it possible to implement this functionality within a ThingWorx Mashup? If so, what would be the best approach to achieve this?Any guidance or suggestions would be greatly appreciated!Thank you.

I have stored few files in thingworx repository. And also iam giving download link to download files. Customer only wanted to see files in creo view by clicking the link provided in thingworx mashup.

Good evening, I'm currently working with U-CON (User configurable driver). Telegrams are in hexadecimal. I need to finf a chain of two bytes h90, h90. I can find each byte with "Seek Character" but I have no success by using "Seek String"Corresponding character of h90 is not available so I cannot use the ASCII character.I have tried with many format s( ASCII Hex String, Unicode string ..) without success. Can you please help? Thank you Best regards

Hello,   I am facing a weird behavior with grid. I am population grid with an infotable, I call it 'data_IT' . 'data_IT' is a property of a thing 'Thing_A'   In the mashup, I associate the 'data_IT'  to the grid using the service getproperties. and i check 'Automatically update values when...' so, when a row is updated,  it's replicated automatically in my mashup.   Everything works fine until I added a new field of type 'Image'. The automatic update stop working ! When i remove the image field, it's works fine again!! Is there any solution for this bheavior ?   Thank you for you help    

I have 2 things where alerts are generated I need to delete the alerts from the 2 thing is there any particular service to delete alert history of particular thing or if not do we need to write a custom service to delete.

Facing issue in removing border in checkbox widget in thingworx 9.4 

KepServerEX Installation Error: "The folder path 'C:' contains an invalid character"Hello everyone,I'm encountering an error while trying to install KepServerEX software on my computer:"The folder path 'C:' contains an invalid character"Important details about this issue:I'm not manually selecting the installation path, the program is automatically determining itI'm using Windows Server 2019Has anyone experienced this issue or know how to solve it? Any help would be greatly appreciated.System Information:Operating System: Windows Server 2019KepServerEX Version: 6.6.350

Hi, I downloaded the file "MED-61060-CD-054_SP10_Microserver-Linux-arm-hwfpu-openssl-5-4-10-1509.zip" on my raspberry pi 5, I unzip it and I followed all the instruction from this article: "https://community.ptc.com/t5/IoT-Tips/Connect-Raspberry-Pi-to-ThingWorx-Part-1/ta-p/825298#toc-hld-1818354262".   unfortunately, when I tried to run the wsems, I am having the error in the console window :sudo: unable to execute ./wsems: No such file or directory   I checked the permission and the OS architecture and is ok:   -rwxrwxr-x 1 PI PI 963832 Apr 29 2021 wsems aarch64   but I am not able to run the wsems, could you please advice me how to correct this?   Thank you.  

Hello Community,I am experiencing an issue with the Data Export Widget when exporting an Excel file with data. Although I see the showDataLoading property in the widget, which states that it displays a spinning icon when data is loading, I am unable to see the spinner in action.Could anyone provide insights on why this might be happening and if there are any specific configurations required to enable it?I would appreciate your guidance on this.Thank you!

Hi Team, I hope this message finds you well. I am encountering an issue with the GridWidget that has RowAddButtons enabled. When I click the add button, I end up with multiple rows of the same value in the editedData. I suspect this is happening because I do not have an ID column, and the data is being duplicated. IDFieldname property of the Grid is ID here My Grid currently has three columns: ID, name, and Zip. The ID is an identity column in the table. When I click the add button and enter the name and Zip, I get two rows with the same value. For example, I have two properties: { "name": "", "Zip": 43444,"name": "", "Zip": 43444 }. Could you please advise on how to ensure that I get only one edited row in this scenario? Your assistance in resolving this would be greatly appreciated. Thank you!

Hi all, I am experiencing a strange hang up on this service GetPropertyValuesAsMultiRowTable on one of my team's Things. Most of the time the service runs okay and outputs immediately very quickly. Sometimes however the service will take much longer (~25 seconds). I was able to narrow down the slow runtime to this specific service, but it is a built-in service so I am unable to look further into what would cause this service to randomly be slower only sometimes.If anyone has any information on the inner workings of the service, or what would cause this service to run slow only sometimes on the same thing, please let me know. 

I am using a Custom css code in mashup for a dropdown which is .widget-ptcsdropdown::part(item-value) {color: white;}code working fine in thingworx version 9.2 but recently thingworx upgread to 9.6 version and same css code using in a mashup and it is not working.So please give some suggestion on it. 

We are using Windchill Authentication for ThingWorx user authentication.  Windchill can authenticate the AD users and doesn't validate case sensitivity, ThingWorx authentication fails for user when UserName is Upper/Lower Case . Example: if AD username is  xyz.pqr, User can login and authenticate to Windchill with any username ( Xyz.Pqr/ xyz.pqr). However, in ThingWorx user can't get Authenticated with Xyz.Pqr We've implemented SSO using Windchill 12.0.2 with TWX -9.3. I know other enterprises using ThingWorx extensively with 1000s of  concurrent users logging into system. Anyone can help?  How to handle User Management in ThingWorx and Navigate?

Hello, I've been trying to find the data tokens for the quick time picker dropdown list in Downtime events dashboard in RTPPM but unable to do so. I need help in locating these tokens so I can add their translations in the respective localization tables. Thanks!